{"id":7196,"date":"2021-12-09T03:29:24","date_gmt":"2021-12-09T11:29:24","guid":{"rendered":"https:\/\/www.storagecafe.com\/blog\/?p=7196"},"modified":"2022-09-16T03:03:10","modified_gmt":"2022-09-16T10:03:10","slug":"most-relaxed-us-cities-based-on-311-complaints","status":"publish","type":"post","link":"https:\/\/www.storagecafe.com\/blog\/most-relaxed-us-cities-based-on-311-complaints\/","title":{"rendered":"The Least Stressful Big Cities In The US: Phoenix, Houston Top List Of Places With Fewest 311 Complaints"},"content":{"rendered":"<p>&nbsp;<\/p>\n<ul>\n<li>Phoenix and Houston are the most laid-back cities among the country\u2019s 10 biggest urban hubs, with only a small fraction of their populations calling non-emergency services to report an issue.<\/li>\n<li>Traffic-related issues are the no. 1 complaint among big city residents, with New York City home to the most traffic problems and Los Angeles seeing the fewest traffic complaints.<\/li>\n<\/ul>\n<p>From noisy neighbors to abandoned cars, every big city in the US has to deal with various nuisances and discontented residents. And with 83% of the country\u2019s population <a href=\"https:\/\/css.umich.edu\/factsheets\/us-cities-factsheet\" target=\"_blank\" rel=\"nofollow noopener\">concentrated in urban areas<\/a>, it\u2019s no wonder. But aside from the generally accepted thinking that bustling city life also means more things to complain about, some cities do much better than others in offering a friendly place to live.<\/p>\n<p>To see where big city residents enjoy the most welcoming environment, we looked into reports logged over 311 or other similar lines that provide residents access to non-emergency municipal services. For nearly 7 million complaints in 10 of the country\u2019s biggest cities, we analyzed the data in relation to local population to get an idea about the general feel of each place.<\/p>\n<p>Although there are differences in how cities allow residents to log complaints, we built on the premise that <strong>the lower the incidence of complaints, the more relaxed the city<\/strong>. That puts Phoenix, Houston and San Jose ahead of other urban hotspots in terms of community character \u2013 essentially, clean streets and peaceful neighbors.<\/p>\n<p><iframe loading=\"lazy\" id=\"datawrapper-chart-nIUnS\" style=\"border: none;\" title=\"Number of 311 Complaints in Major US Cities \" src=\"https:\/\/datawrapper.dwcdn.net\/nIUnS\/4\/\" width=\"770\" height=\"498\" frameborder=\"0\" scrolling=\"no\" aria-label=\"table\"><\/iframe><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What-big-city-residents-dislike-about-their-communities\"><\/span>What big city residents dislike about their communities<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Along with the many perks, big city life has its share of inconveniences. The bulk of complaints in large urban hubs relate to city cleanliness, traffic \u2013 including illegal parking and abandoned vehicles \u2013 as well as noise, which might be anything from loud music to plane noise.\u00a0 In some communities, graffiti makes people pick up the phone whereas in others pets are causing neighbors annoyance.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7692 size-full\" src=\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/311-complaints-in-major-US-cities.jpg\" alt=\"\" width=\"770\" height=\"847\" srcset=\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/311-complaints-in-major-US-cities.jpg 770w, https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/311-complaints-in-major-US-cities.jpg?resize=273,300 273w, https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/311-complaints-in-major-US-cities.jpg?resize=768,845 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"A-deep-dive-into-municipal-complaints-sees-Phoenix-stand-out-as-the-most-relaxed-big-city-in-the-US\"><\/span>A deep dive into municipal complaints sees Phoenix stand out as the most relaxed big city in the US<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><strong>Phoenix records the lowest numbers when looking at the overall incidence of residents complaints<\/strong>. Perhaps it\u2019s the city&#8217;s sunnier disposition \u2013 with about 300 sunny days per year \u2013 that helps residents be more appreciative of the communities they live in and less inclined to notice the annoyances around them. Home to more than 1.63 million people, <a href=\"https:\/\/www.storagecafe.com\/self-storage\/us\/az\/phoenix\/\" target=\"_blank\" rel=\"noopener\">Phoenix<\/a> registered less than 200K complaints per year to non-emergency services. In other words, just 0.12 complaints per resident were made, meaning that few of them were bothered enough to report on a community issue.<\/p>\n<p>Over 36% of complaints in Phoenix are related to traffic issues, which are the subject of roughly 71,000 complaints. Registering considerably less concern, the 2<sup>nd<\/sup> biggest problem in Phoenix is noise, making up approx. 12% of the total complaints. A small number of the complaints \u2013 under 1,000 \u2013 bring up the city&#8217;s cleanliness issues, the smallest proportion of calls about this particular issue among all the cities we looked at. To compare, Austin, the city that saw the second-fewest sanitation-related complaints, still registered more than 20,000 such complaints last year \u2013 and that\u2019s for a population of under one million people, less than Phoenix\u2019s population.<\/p>\n<p>Houston ranks second in the list of the cities triggering the fewest 311 requests, with just 0.16 complaints per resident being made to report various issues. Keeping the streets clean seems to be a goal that <a href=\"https:\/\/www.storagecafe.com\/self-storage\/us\/tx\/houston\/\" target=\"_blank\" rel=\"noopener\">Houston<\/a> residents strive for \u2013 about 37% of the more than 370K requests made last year complain about things such as neighbors\u2019 trash dumping and missed garbage pickups.<\/p>\n<p><iframe loading=\"lazy\" id=\"datawrapper-chart-A8I5k\" style=\"border: none;\" title=\"Houston 311 Service Requests by ZIP Code in 2020\" src=\"https:\/\/datawrapper.dwcdn.net\/A8I5k\/6\/\" width=\"770\" height=\"747\" frameborder=\"0\" scrolling=\"no\" aria-label=\"Map\"><\/iframe><\/p>\n<p><strong>San Jose <\/strong>has also succeeded in creating a peaceful living environment, with <strong>few complaints compared to other cities<\/strong>. A relatively small number of complaints were made last year, roughly 170K, equating to a little under 0.17 complaints per resident. This puts <a href=\"https:\/\/www.storagecafe.com\/self-storage\/us\/ca\/santa-clara-county\/san-jose\/\" target=\"_blank\" rel=\"noopener\">San Jose<\/a> third for friendliness among the largest urban hubs. Traffic-related problems make up about 31% of the issues reported, followed by graffiti \u2013 a significant 23% of the complaints were made to report unwanted public wall drawings. Another 16% refer to sanitation issues in public spaces.<\/p>\n<div id=\"attachment_7670\" style=\"width: 782px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-7670\" class=\"wp-image-7670 size-full\" src=\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Downtown-street-in-San-Jose-California.jpg\" alt=\"\" width=\"772\" height=\"515\" srcset=\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Downtown-street-in-San-Jose-California.jpg 772w, https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Downtown-street-in-San-Jose-California.jpg?resize=300,200 300w, https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Downtown-street-in-San-Jose-California.jpg?resize=768,512 768w\" sizes=\"auto, (max-width: 772px) 100vw, 772px\" \/><p id=\"caption-attachment-7670\" class=\"wp-caption-text\">Downtown street in San Jose, California<\/p><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Austin-San-Diego-and-Philadelphia-fall-in-the-middle-of-the-convivial-cities-pack\"><\/span>Austin, San Diego and Philadelphia fall in the middle of the convivial cities pack<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/www.storagecafe.com\/self-storage\/us\/tx\/austin\/\" target=\"_blank\" rel=\"noopener\">Austin<\/a>, Texas, also boasts some of the quietest big city neighborhoods in the nation, with the equivalent of only 0.17 complaints per resident made to report community issues. Out of a total of 158K complaints, almost 30% refer to traffic matters, including illegal parking or excessive speed. A consistent percentage of the 311 requests, 24% \u2013 the biggest among the cities analyzed \u2013 addressed animal-related concerns (loose dogs, dogs in vehicles, improper pet care, and so on).<\/p>\n<p>Austin residents are very keen on keeping their streets nice and clean, with about 13% of the 311 complaints addressing this issue. Austinites are also quite particular about their green space \u2013 6% of the complaints were made in relation to parks and other recreational areas. On the other hand, it appears that noise is an almost nonexistent problem in Austin \u2013 barely 1.9% of the complaints related to excessive noise.<\/p>\n<p><strong><a href=\"https:\/\/www.storagecafe.com\/self-storage\/us\/ca\/san-diego\/\" target=\"_blank\" rel=\"noopener\">San Diego<\/a>, California, <\/strong>counted almost 290K calls to 311 last year, which equates to 0.20 complaints per resident. Traffic and street cleanliness grievances each accounted for approx. one-third of the total calls, and about 40% of all traffic complaints referred to parking problems. Graffiti and other related issues made up another 11% of the complaints made by locals last year.<\/p>\n<p><strong><a href=\"https:\/\/www.storagecafe.com\/self-storage\/us\/pa\/philadelphia\/\" target=\"_blank\" rel=\"noopener\">Philadelphia<\/a> residents<\/strong> made over 400K calls to 311 last year, a number representing 0.26 complaints per resident. The main issue for those calling is sanitation concerns about the city&#8217;s streets \u2013 about 20% of all complaints relate to it \u2013 followed by traffic, which accounts for about 15%. Abandoned vehicles are the most frequently reported traffic problem.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Noise-is-NYCs-biggest-311-complaint\"><\/span>Noise is NYC\u2019s biggest 311 complaint<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><a href=\"https:\/\/www.storagecafe.com\/self-storage\/us\/ny\/new-york-city\/\" target=\"_blank\" rel=\"noopener\"><strong>New York City<\/strong><\/a> residents made about 2.4 million 311 calls last year \u2013 which translates to 0.29 complaints per resident. Noise is a bigger issue than traffic for New Yorkers: about 32% of the complaints were made for noise of various descriptions.<\/p>\n<p>Another 23% of the 311 calls made in NYC last year relate to traffic. Among traffic complains, illegal parking generates the most grievances \u2013 almost 190K in 2020. Issues related to the cleanliness of the city&#8217;s thoroughfares is of concern for only about 7% of those who made 311 complaints. With 2020 being an exceptional year in the sense that we were in the midst of the COVID-19 pandemic, it\u2019s worth mentioning that New Yorkers also made about 60,000 complaints to report non-compliance with the quarantine rules.<\/p>\n<p>The 10466 ZIP Code in the Bronx witnessed the largest number of complaints per resident in NYC, with noise and traffic issues generating the most frustration among residents.<\/p>\n<p><iframe loading=\"lazy\" id=\"datawrapper-chart-7ntcN\" style=\"border: none;\" title=\"New York City 311 Service Requests by ZIP Code in 2020\" src=\"https:\/\/datawrapper.dwcdn.net\/7ntcN\/5\/\" width=\"770\" height=\"746\" frameborder=\"0\" scrolling=\"no\" aria-label=\"Map\"><\/iframe><\/p>\n<p>Residents of Dallas, Texas, have a few more things on their mind than residents of other big Texan cities such as Houston or Austin. In fact, <strong><a href=\"https:\/\/www.storagecafe.com\/self-storage\/us\/tx\/dallas\/\" target=\"_blank\" rel=\"noopener\">Dallas<\/a> joins <a href=\"https:\/\/www.storagecafe.com\/self-storage\/us\/il\/chicago\/\" target=\"_blank\" rel=\"noopener\">Chicago<\/a> and <a href=\"https:\/\/www.storagecafe.com\/self-storage\/us\/ca\/los-angeles\/\" target=\"_blank\" rel=\"noopener\">Los Angeles<\/a> in recording more than 0.30 complaints per resident<\/strong>. Dallas residents are mostly preoccupied with the streets in their city being sanitary, an issue that accounts for 22% of the calls, followed by traffic, with 15% of the 311 complaints made last year. Grievances related to pets (loose or confined animals, lack of care, and other) amounted to another 11% of the total.<\/p>\n<div id=\"attachment_7671\" style=\"width: 780px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-7671\" class=\"wp-image-7671 size-full\" src=\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Residential-buildings-Farmers-Market-Square-Dallas-Texas.jpg\" alt=\"\" width=\"770\" height=\"515\" srcset=\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Residential-buildings-Farmers-Market-Square-Dallas-Texas.jpg 770w, https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Residential-buildings-Farmers-Market-Square-Dallas-Texas.jpg?resize=300,201 300w, https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Residential-buildings-Farmers-Market-Square-Dallas-Texas.jpg?resize=768,514 768w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><p id=\"caption-attachment-7671\" class=\"wp-caption-text\">Residential buildings in Farmers Market Square, Dallas, Texas<\/p><\/div>\n<p>Living in an urban hotspot is full of surprises \u2013 the pleasant and the less pleasant kind. But some places do better than others in offering less hubbub and more of a welcoming atmosphere. Among the 10 largest cities in the US, Phoenix might just be the best bet for those seeking a big place to live without many of the challenges that come with big city life.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Methodology\"><\/span>Methodology<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><em>This analysis was done by <a href=\"https:\/\/www.storagecafe.com\/\" target=\"_blank\" rel=\"noopener\">StorageCafe<\/a>, an online platform that provides storage unit listings across the nation.<\/em><\/p>\n<p>We considered the 10 largest US cities by population (except San Antonio which was excluded due to data availability reasons) for the year 2020, and analyzed municipal service requests, regrouping them in categories that approximate the different categories used by the states.<\/p>\n<p><iframe loading=\"lazy\" id=\"datawrapper-chart-thBtL\" style=\"border: none;\" title=\" Data Source for Each City\" src=\"https:\/\/datawrapper.dwcdn.net\/thBtL\/4\/\" width=\"770\" height=\"500\" frameborder=\"0\" scrolling=\"no\" aria-label=\"Table\"><\/iframe><\/p>\n<p>The rankings were made by comparing the numbers of complaints per resident. Population data was taken from the US Census.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Fair-Use-and-Distribution\"><\/span>Fair Use and Distribution<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>This study serves as a resource for the general public on issues of common interest and should not be regarded as investment advice. The data is true to the best of our knowledge but may change if amendments to it are made. We agree to the distribution of this content but we do require a mention in return for attribution purposes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;<\/p>\n","protected":false},"author":166,"featured_media":7733,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[12,20],"tags":[],"class_list":["post-7196","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-best-places-to-live","category-research-reports"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>311 complaint data determines which US cities are the most relaxed<\/title>\n<meta name=\"description\" content=\"311 complaint data, including calls about noise, street cleanliness, graffiti &amp; animal welfare, shows Phoenix does better than other cities.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.storagecafe.com\/blog\/most-relaxed-us-cities-based-on-311-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Least Stressful Big Cities In The US: Phoenix, Houston Top List Of Places With Fewest 311 Complaints\" \/>\n<meta property=\"og:description\" content=\"311 complaint data, including calls about noise, street cleanliness, graffiti &amp; animal welfare, shows Phoenix does better than other cities.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.storagecafe.com\/blog\/most-relaxed-us-cities-based-on-311-complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"StorageCafe Blog - Your Go-to Source for All Things Self Storage\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-09T11:29:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-16T10:03:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Phoenix.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1170\" \/>\n\t<meta property=\"og:image:height\" content=\"515\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Maria Gatea\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Maria Gatea\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.storagecafe.com\/blog\/most-relaxed-us-cities-based-on-311-complaints\/\",\"url\":\"https:\/\/www.storagecafe.com\/blog\/most-relaxed-us-cities-based-on-311-complaints\/\",\"name\":\"311 complaint data determines which US cities are the most relaxed\",\"isPartOf\":{\"@id\":\"https:\/\/www.storagecafe.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.storagecafe.com\/blog\/most-relaxed-us-cities-based-on-311-complaints\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.storagecafe.com\/blog\/most-relaxed-us-cities-based-on-311-complaints\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Phoenix.jpg\",\"datePublished\":\"2021-12-09T11:29:24+00:00\",\"dateModified\":\"2022-09-16T10:03:10+00:00\",\"author\":{\"@id\":\"https:\/\/www.storagecafe.com\/blog\/#\/schema\/person\/61ef570d30be80dee10d19e65a97ea02\"},\"description\":\"311 complaint data, including calls about noise, street cleanliness, graffiti & animal welfare, shows Phoenix does better than other cities.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.storagecafe.com\/blog\/most-relaxed-us-cities-based-on-311-complaints\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.storagecafe.com\/blog\/most-relaxed-us-cities-based-on-311-complaints\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.storagecafe.com\/blog\/most-relaxed-us-cities-based-on-311-complaints\/#primaryimage\",\"url\":\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Phoenix.jpg\",\"contentUrl\":\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2021\/11\/Phoenix.jpg\",\"width\":1170,\"height\":515},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.storagecafe.com\/blog\/most-relaxed-us-cities-based-on-311-complaints\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.storagecafe.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Moving\",\"item\":\"https:\/\/www.storagecafe.com\/blog\/category\/moving\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Best Places to Live\",\"item\":\"https:\/\/www.storagecafe.com\/blog\/category\/moving\/best-places-to-live\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"The Least Stressful Big Cities In The US: Phoenix, Houston Top List Of Places With Fewest 311 Complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.storagecafe.com\/blog\/#website\",\"url\":\"https:\/\/www.storagecafe.com\/blog\/\",\"name\":\"StorageCafe Blog - Your Go-to Source for All Things Self Storage\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.storagecafe.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.storagecafe.com\/blog\/#\/schema\/person\/61ef570d30be80dee10d19e65a97ea02\",\"name\":\"Maria Gatea\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.storagecafe.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2026\/04\/Headshot-Maria-1.png?w=96\",\"contentUrl\":\"https:\/\/www.storagecafe.com\/blog\/wp-content\/uploads\/sites\/44\/2026\/04\/Headshot-Maria-1.png?w=96\",\"caption\":\"Maria Gatea\"},\"description\":\"Maria Gatea is a Senior Editor &amp; Research Writer for Yardi with a background in Journalism and Communication. After covering business and finance-related topics as a freelance writer for 15 years, she is now focusing on researching and writing about the real estate industry. 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