Storage units in Columbus, OH

Emma was very helpful and answered all of my questions

I’ve been with Public Storage for some years now and I can successfully say that Elizabeth has always been The most helpful when it comes to anything. Genuinely so appreciative of her, she makes my experience a 10/10

Hannah and Steve provided great customer service

Memorial Day 2026 weekend and I needed to get a storage unit fast. Most places were closed or didn't have the unit size is needed. After about 3 hours of internet searching I finally found one that met my needs. I paid for the unit and signed the lease online. Quick and almost painless. The best part was how inexpensive the unit was. I got a great deal for a 10×25 for only $101. Next month it'll only be $67 and that's with the insurance they force you to have.

At the Busch Blvd location, Andrea was so informative and informational and very professional. I love her expertise and advised knowledge along with the business side of things and it had made my experience with public storage a lot more enjoyable and trusting. Thank you Ms. Andrea ?? please go to her.

Danielle was helpful and patient with showing me a unit, explaining the rental agreement. Overall pleasant experience and quick.

I am packing my house so I can move and being handicapped makes it difficult. I have been lucky enough to find a storage unit company that has made it easy for me. Heather who is the manager was tremendous . I can not say enough about her. Thank you Heather!!

Kim has been super helpful

Move in went great and Angela was extremely welcoming.

RJ is excellent ! Great location and a pricing.

Today, I'm giving 5 stars because Margie was pleasant to work with, understanding, willing to listen, and genuinely showed that she cared about helping me. I recently won a storage auction for a unit at the Kinnear Road location. For those unfamiliar with the process, once you win a unit, you only have a limited amount of time to finalize the purchase and clean it out. The manager at the Kinnear Road location called me the day I won the auction and explained their office hours so I could complete the paperwork. Unfortunately, I couldn't make it that same day due to the limited hours, but I was told they would be open all day the following day, which worked perfectly for me. Before heading over, I called the office but didn't get an answer. I assumed they were busy, so I drove there during my lunch break. When I arrived, the office was closed. I called again, left a voicemail, and returned later that afternoon, but the office was still closed. I continued calling before, during, and after my visits but never received a response. Yesterday was the last day I had to finalize everything. After waiting for a callback that never came, I decided to stop by after work just in case. When I arrived, someone was locking up. I explained my situation and asked how I could complete the process. The employee informed me that their system was down and that I would need to visit another Public Storage location to finalize the auction. While I wish I had known that sooner, the experience turned around from there. Kim gave me her direct number and told me to contact her if I ran into any issues. I initially drove to another location only to discover it was kiosk-only. Rather than continue wasting gas, I texted Kim, and she quickly directed me to the another location. She even called ahead to let them know I was on my way. When I arrived at the Billingsley Road location, Margie was ready to help. She told me Kim had already called and assured me that she would take care of everything. Margie was professional, friendly, and efficient throughout the process. She also shared a helpful tip: whenever I win an auction at one of their properties, I can contact their location for assistance if the physical auction site happens to be closed. The experience started off rocky and cost me extra time and gas, but Kim and Margie absolutely saved the day. Their customer service, communication, and willingness to help turned a frustrating situation into a positive one. Thank you both for going above and beyond.

Treasure was great ! Efficient and easy to do !

yasi was so great, she helped me with every single step

The customer service at this location is some of the best I've ever experienced. Steve was friendly and helpful throughout my visit. I highly recommend this place. ??

I have unfortunately had to receive constant calls due to late payments, completely my fault, but each time Kelly has had to call me concerning my storage unit she has always been pleasant and informative. Despite my gripes with pricing sometimes, the customer service provided by Kelly has been wonderful.

I haven’t had issues here really, it’s always clean and even when the weather is bad the staff has helped me shovel into my unit. I recently got a call from Heather with great news regarding rent that has helped me. I have been highly satisfied with this storage for the 2 years I’ve had it. I definitely recommend for a safe storage unit.