Public Storage - 3325 North 16th Street, Phoenix, AZ 85016

4.7/5 - 432 Reviews
Location:
3325 North 16th Street, Phoenix, AZ 85016
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 3325 North 16th Street, Phoenix, AZ 85016

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x7.5 Self Storage 75 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $93/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $66/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $62/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $53 - $63/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $179/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $132 - $175/mo
    10x12.5 Self Storage 125 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $137 - $142/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $138/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $107 - $128/mo
    10x30 Vehicle 300 Sq. Ft.
    Boat Storage Roll-Up Drive-up Access Outdoor Access Parking RV Storage
    $479/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $515/mo
    10x25 Vehicle 250 Sq. Ft.
    Boat Storage Roll-Up Drive-up Access Outdoor Access Parking RV Storage
    $380/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $240/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $175 - $198/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.7/5
    Average rating
    432
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    James G. - 2 October 2025
    Jasmin is a trip she literally came running down the hall way gargling bubbles the rubber snake jumps and out comes the whiskey she trifling stay in your lane HO.... Service is great up front... Motion gets a donut say, I'm hungry want an egg pouring up drank I'm non alcoholic ... Read more
    Seth R. - 8 August 2025
    If I could give zero stars I would. There is hardly ever a time during regular business hours that someone is in the office which is incredibly inconvenient. My gate code would not work today and my vehicle was stuck inside the facility for over 45 mins which made me late for work. Another customer let me out. No resolve from the business or their employees. I will be terminating my rental agreement today. ... Read more
    shan - 13 June 2025
    Avoid Public Storage if you can. My experience has been nothing but frustrating. When I first signed up and paid for a unit, no one was even present at the office during business hours to onboard me. The keypads at the facility are frequently broken, Bluetooth access rarely works, and the front gate has been disabled for weeks—everyone is forced to use the exit gate for both entering and leaving. I also received a rude phone call from an employee accusing me of staying past access hours, even though their logging system was clearly malfunctioning. I’ve tried calling the office several times during posted business hours—no answer. I’ve left voicemails with my number, but nobody ever calls back. On top of that, the pricing is deceptive. My unit was advertised at $49, but after all the hidden fees, I ended up paying over $80. Then, without warning, my rate was raised again to $97.82 just a few months later. I’ll be filing formal complaints and reaching out to corporate and the BBB. I sincerely hope Public Storage addresses these issues, but based on what I’ve seen, I wouldn’t recommend this place to anyone. ... Read more
    Kris T. - 8 June 2025
    I’m writing this review with deep frustration and disappointment. My experience with Public Storage has been nothing short of traumatic. I moved into my unit on December 28. Within two weeks, all of my belongings were stolen—and to this day, in April, Public Storage has done nothing to resolve the issue. Here’s what happened: due to a failure on their end, my unit number was not properly updated in their system. As a result, it appeared in their records as vacant when it absolutely was not. When I discovered this and questioned it, they initially claimed the unit had been auctioned. But after I filed a police report, it turned out that my unit had actually been broken into and robbed. I lost everything. Since then, I’ve made countless attempts to get in contact with Public Storage. I’ve reached out to their employees, managers, and even attempted to escalate things to their vice presidents. I was told many of those individuals no longer work there. No one has stepped up to take responsibility or offer a clear resolution. The communication from their side completely stopped in February. To make things worse, the insurance I purchased for my unit is now invalid because it was tied to the wrong unit number—another mistake on Public Storage’s part. So not only did I lose everything, but now I’m left with no compensation, no answers, and no support. This experience has been devastating. Public Storage failed to protect my belongings, failed to take accountability for their administrative error, and failed to support me after their negligence cost me everything. I would never recommend them to anyone. If you’re considering storing your personal belongings here, please think twice. One mistake from their system—and you could lose everything with no one willing to help you. ... Read more
    Jasmin - 30 April 2025
    Sam and Angie were so helpful, made it easy as pie and had me in and out without a hitch. I tried several other storage places in the area and every one had difficulties even getting someone to the door much less having the ability to help me quickly. I appreciate these two ladies and the service. Highly recommend! Thank you ... Read more
    Sherry D. - 8 April 2025
    We always aim to leave honest and constructive reviews. Our client was fully packed and waiting with our movers, ready to move out of her unit—but unfortunately, we were unable to access the facility. Although the hours listed online state they open at 6:00 AM, it is now 7:41 AM and no one is here to assist. This type of inconvenience can be incredibly stressful, especially for clients who have scheduled labor services and made financial sacrifices to ensure a smooth move. Situations like this not only delay the process but also add unnecessary pressure to an already demanding day. We hope the facility can improve communication and access for early-morning movers and customers. ... Read more
    Couple’s M. - 4 April 2025
    They will double your rent in a year. This company is a sham. Get you in the door then double your rent. Interesting that current customers pay double what a new customer does. Please don't rent here, find a company that values it's customers. ... Read more
    Scott B. - 3 April 2025
    TL;DR: Not enough carts — makes everything a hassle. The location itself is clean, the staff is polite, and they have decent prices on the units — but they only have two carts. This is a huge hassle, as the carts are kept in the office and you need to check one out with your driver's license every time you want to use it. Want to come in after hours and use a cart? Good luck. Show up and there are three other people at the location who also need a cart? Have fun waiting. The lack of carts adds a whole new layer of inconvenience that I’ve never had to deal with at other storage units. How can this problem be solved? Here's a crazy idea: buy more carts! Yes, they’re expensive. Yes, people might steal them. Yes, they’ll eventually break. It’s called the cost of doing business. If I own a restaurant and customers keep stealing ramekins or condiments from the tables, I don’t just lock the rest up, refuse to buy more, and tell my customers it’s their fault — I buy more and eat the loss, because that is the cost of doing business. This company posted record profits recently and had a yearly revenue of $4.5 billion… don’t tell us you can’t buy more carts. To the staff member that I know is going to respond to this: You and your team are all great people and I'm sure it's a hassle for you as well to stop what you're doing to go check out a cart for a customer. Put some pressure on your company and get them to do the right thing, because they very clearly don't care and are fine with dumping the extra work and the extra hassle on the employees. ... Read more
    Kevin J. - 30 March 2025
    Debra was really nice on helping me pay my bill that was due, but not letting me because i was an existing life storage customer, and since public storage took over i had agreements that needed to be signed. She was very patient and helped up in a timely manner. Very sweet Lady. ... Read more
    Jennifer W. - 6 December 2024

    About this facility

    Located at 3325 North 16th Street in Phoenix, AZ, this Public Storage facility offers a range of unit sizes, including small, medium, and large, to accommodate a variety of storage needs. Whether you're storing a few items or the contents of an entire home, this facility provides flexibility and convenience.

    With climate-controlled units, your belongings are protected from Phoenix’s extreme heat, making it ideal for temperature-sensitive items like electronics and wooden furniture. This facility also features drive-up access, simplifying the loading and unloading process, and indoor units for added protection from the elements. Other useful perks include elevators for multi-level storage, first-floor access, and an onsite manager to assist as needed.

    For those with larger storage requirements, this facility offers RV storage, as well as security cameras for added peace of mind. The convenience of contactless renting and online payment options, combined with moving supplies available for purchase, makes this facility a practical choice for residents and businesses in the area. It’s particularly well-suited for anyone looking for secure, accessible storage options in central Phoenix.

    Price comparison

    See how this facility's unit prices compare to others in Phoenix, broken down by size.

    Small $69/mo
    Location minimum Location maximum
    $13/mo $286/mo
    Medium $139/mo
    Location minimum Location maximum
    $35/mo $431/mo
    Large $358/mo
    Location minimum Location maximum
    $55/mo $1411/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    74

    out of 100

    Walk Score

    Very Walkable

    Most errands can be accomplished on foot

    47

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    81

    out of 100

    Bike Score

    Very Bikeable

    Bike routes support regular local travel

    Walk Score®: 74, Transit Score®: 47, Bike Score®: 81

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • El Pacifico

      Food & Drinks 0.03 miles

    • 10948

      Transportation 0.04 miles

    • 76

      Services 0.05 miles

    • Bank of America

      Services 0.06 miles

    • 11175

      Transportation 0.1 miles

    • 10885

      Transportation 0.1 miles

    • Circle K

      Services 0.1 miles

    • Circle K

      Grocery Stores 0.11 miles

    • Luck Boy

      Food & Drinks 0.12 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 3325 North 16th Street is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 3325 North 16th Street, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 3325 North 16th Street for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
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