SmartStop Self Storage - 1500 East Baseline Road, Phoenix, AZ 85042

4.7/5 - 764 Reviews
Location:
1500 East Baseline Road, Phoenix, AZ 85042
Office hours:
24/7 ACCESS
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 4 p.m.
  • Sun: 10 a.m. - 2 p.m.
24/7 ACCESS
(480) 290-3943

SmartStop Self Storage - 1500 East Baseline Road, Phoenix, AZ 85042

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x7 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator
    $161/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $117/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $335/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $295/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled First Floor Access
    $255/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $222/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled First Floor Access
    $443/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $441/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • 24 hour access
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Truck Rentals
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.7/5
    Average rating
    764
    Number of reviews

    Read some helpful reviews of SmartStop Self Storage, shared by real renters with genuine experiences and honest opinions.

    I want to share my incredible experience working with Christine on a personal matter regarding my storage. During a very difficult hardship, she didn't just help me—she went completely above and beyond. Not only did she assist me in saving precious personal items, but she also made sure my family's memories were protected and returned to us. Her compassion and dedication during a tough time meant the world to me, and I am incredibly grateful for her help. ... Read more
    Fancy P. - 21 June 2026
    Joe is an amazing energetic person that loves making your experience worth it. Both times I’ve purchased a storage unit he’s made the process go smoothly! Also Bella is very helpful as well. Shout out to awesome employees! ... Read more
    Jamezbreon P. - 23 February 2026
    I’ve been with Smart Stop Storage for years, and I couldn’t be happier with their service. The team is always friendly and accommodating, and they truly go above and beyond to help. I was recently moving into a different unit, and the process was quick and easy from start to finish. Bella and Joe are absolutely amazing — professional, helpful, and genuinely kind. They made sure everything was taken care of smoothly. Highly recommend Smart Stop Storage to anyone looking for a reliable and customer-focused storage facility! ... Read more
    angelica m. - 22 February 2026
    It’s been a great experience at SmartStop self storage this past year and a half. The staff is professional, friendly and very attentive. Joe in particular is always so helpful and willing to help. He is always cheerful and doing above and beyond to create a positive customer experience. Thanks for making my experience that much better. In addition, the facility is always maintained clean and clear which is appreciated. The only downside is that the rates increase every 3-4 months. ... Read more
    Maria M. - 13 February 2026
    We had a 10’x10’, interior, downstair unit for over two years and we learned some things I want to share. Pros: clean and mostly secure as we never had any issues with our locked unit. There were times the entrance and exit gates would fail and were stuck open for days at a time. Also, there were times the building doors would fail and stay stuck open for days at a time but I don’t ever recall them happening at the same time. Cons: we had plastics melt in a climate controlled environment during summer where the bottom floor was over 90 degrees (see pic of their thermostats). I wish I went upstairs to see how hot it got up there but I’d imagine it was at least slightly warmer. Some of our Items that had plastic packaging broke down and left everything sticky and certain items that had a clear coat also broke down and got sticky ruining some very expensive items. To summarize, we started out with a great intro price and then paid full price (over $200/mo) only to not have any guarantees of specific temperatures (highs and lows) specified in the contract. This is something I will be looking for at my next storage place. I can only recommend this place if you don’t care about thermocycling your items during cold winter temps and hot summer temps unless they change their policy specifically for this, their ‘climate controlled’ storage units. ... Read more
    David W. - 28 December 2025
    My favorite people is Joe he’s an happy dude and I believe her name is Bella she has beautiful brown hair and glasses I believe. They’re super super nice courteous they watch the building really good for sure. They know when I’m here and when I need assistance . I’m definitely recommending this place to anyone and everyone I know. Thanks you guys appreciate you highly!! They have plenty of space plenty of units and they even have handicap units upfront super cool how they’re accessible to open their doors. Those two make the place keep em give em a raise.. I’ve been to some storage places that don’t even watch who’s here and what is going on around the place .. not them lol they are built different.. ... Read more
    2 T. - 18 December 2025
    Ariana V. - 10 October 2025
    Came in today and talked with Bella... She was awesome.. very friendly and customer service oriented... While we were talking, another customer came in to make a payment.. she seemed to be having a bad day.. Bella showed empathy and listened... and put a smile on that customer's face.... Glad I stopped in today ... Read more
    Randy H. - 6 October 2025
    I had an excellent experience with Joe and Bella at SmartStop. From the initial tour of the facility to the process of securing a unit, their professionalism and attentiveness made me feel confident and well taken care of. After comparing several storage options in the area, I ultimately chose SmartStop for its superior service and overall value. ... Read more
    Kyle G. - 4 October 2025
    Safety Hazard, Police Report Filed, & Disappointing Management Response: ?I experienced an unnerving incident by the 1500 E Baseline Smartstop location involving a contractor/utility driver working on your property. ?First, the driver nearly caused a collision due to aggressive, rash driving. Worse, when I pulled over, the driver aggressively pulled up next to me and began to verbally abuse and confront me. This went beyond a simple traffic incident; this was a personal and threatening confrontation. ?Due to the severity of the driver's actions, I felt compelled to call the Phoenix Police Department and file a report. ?Following the incident, I emailed Smartstop management with a polite request for the name of the utility company whose truck was present, hoping to hold this dangerous individual accountable. I am deeply disappointed that Smartstop management did not treat this matter with the seriousness it deserves and failed to assist with a simple request that directly impacts the safety of those visiting your property. Management has a responsibility to ensure safety and hold contractors accountable for such rash and aggressive actions. I have filed a report with the Phoenix Police Department (Case/Report # 202501397103) and provided them with the vehicle's license plate number and a description of the aggressive driver. My concern is that Smartstop management has failed to provide a safe environment by allowing their contractors to behave this way, and refused my polite request to identify the specific utility company responsible. ... Read more
    Alex S. - 26 September 2025
    Wow!!!!! I’m was truly blessed knowing this amazing workers that are like family to me!! They was the biggest help from the first day I started with them! In 2022 !!! The whole staff was so understanding and patient!! I would give this location 2000 Stars if they had they had that option!! To Joe And Bella!! I really appreciate each of you!! Thank you all so much !!! Staff!! I appreciate each of you!! I’ll definitely be back if I need to I know I know where to come bless you all! And keep rockin over there!! Much love ??? ... Read more
    chris s. - 2 September 2025
    Ashantice P. - 7 August 2025
    Don't plan on being longterm with SmartStop. We run a nonprofit out of our home, so paying for storage space of our product makes more sense, than crowding space in our home. Even though we've been a faithful customer for over 5 years they have decided that they no longer want longterm customers and hiked our rental space $43 per month. Customer loyalty does not matter to them so we'll just have to take our business elsewhere. ... Read more
    Greg P. - 25 July 2025
    Great experience here so far! Facility is clean and easy to access, and it feels very secure. Joe is awesome - super nice and extremely helpful every time I’ve been there. Definitely recommend using this SmartStop location. ... Read more
    Kendal M. - 8 May 2025
    I’ve been with SmartStop Self Storage for a year now, and I can honestly say the customer service is some of the best I’ve experienced anywhere. From day one, the staff has been friendly, helpful, and always ready to assist with any questions I’ve had. Whether I needed help finding the right size unit or just had a quick question, they’ve always made me feel welcome and valued as a customer. One of the things I appreciate most is the flexibility in making payments. I can stop by in person, which is always a pleasant interaction, or use the app when I’m on the go. Both options are easy and convenient. The facility itself is always spotless and well-maintained. In the full year I’ve rented here, I only noticed one small issue, and that was due to other customers not being considerate, definitely not a reflection of the staff or management, who clearly take pride in keeping everything clean and orderly. I especially want to shout out Joe, who works at the facility. Joe consistently goes above and beyond to help customers. He always has a great attitude, greets everyone with a smile, and genuinely seems to love what he does. Whether it was helping me sort out an issue with my gate code or working with me on scheduling access, he never once acted inconvenienced and always found a solution. Joe is a big part of why I’ll continue using SmartStop and recommend it to others. ... Read more
    Kevin C. - 8 May 2025
    I came in after work to get my unit set up and Joe was working. He was super helpful, patient, and informative. He mentioned that he was supposed to be on his lunch break so we tried to get through this process as quickly as possible… of course technology had other plans! I really appreciated how helpful and kind he was even though I’m sure it was frustrating to be working through his lunch. Thank you, Joe! The only complaint I have about this SmartStop location (vs another I’ve used) is that the carts aren’t very accessible. You have to go into the office to get one (mind you they’re only open certain hours) which is really inconvenient overall. I understand why they’ve had to do this but it really makes moving things in or out a much bigger hassle. ... Read more
    Christie D. - 8 April 2025
    THIS WAS MY FIRST STORAGE EXPERIENCE. MAURICE WAS AMAZING WITH OPTIONS, WALKING ME THRU THE STEPS AND JUST WAS AN OVERALL EASY GUY TO START WITH. HE GOT ME HOOKED UP! I GOT TO MEET DAN AND JOE BOTH WHOM WERE HELPFUL IN MAKING SURE MY INFORMATION WAS CORRECT AND PREVENTING ME FROM HAVING TO DUPLICATE GATE CODES AND KEYS! I APPRECIATE YOU ALL BEING SO HELPFUL AND MAKING THIS A LESS STRESSFUL PROCESS AND KEEPING THE UNIT EASY ACCESS FOR MY MOVERS! THANKS SO MUCH! ... Read more
    Neesh - 1 April 2025
    The assistant manager( Maurice) was incredible helpful, professional, and very kind. We all need more people like him. Maurice deserves employee of the year. I will recommend SmartStop because of his mannerism. Thanks Maurice you’ve made our day. Clyde, Jeanette Cole ... Read more
    Jeanette C. - 24 March 2025
    The 2 or 3 times I've had Maurice help me have all been a pleasant experience. I needed to rent a second unit and he has helped me both times in getting one close to where my other one was, so making transfers between the two units was easy. Very informative and just generally a nice guy. ... Read more
    L N. - 23 March 2025
    anytime I come here I feel welcomed. The manager Joe is great I always see him either taking care of customers, or walking around cleaning up this place with a smile. Very helpful! I would recommend this place to anyone who appreciates customer service and security! Thank you Joe ... Read more
    Eric B. - 5 March 2025

    About this facility

    Located at 1500 East Baseline Road in Phoenix, this SmartStop Self Storage facility offers a variety of unit sizes, including small, medium, and large, to fit your storage needs. Ideal for the Phoenix climate, the climate-controlled units are perfect for protecting sensitive items like electronics, furniture, and important documents from extreme heat.

    This facility provides drive-up access for easy loading and unloading, as well as indoor units for additional protection. The property features multi-level storage with elevators and first-floor access for convenience, as well as ample parking options, including RV storage, making it a go-to choice for individuals with larger vehicles or recreational storage needs. The facility emphasizes security with its gated entry, security cameras, and the presence of an onsite manager for extra peace of mind.

    Open 24 hours a day, this facility also offers truck rentals and a retail section for moving supplies, ensuring a smooth moving experience. Online payment options and credit card acceptance make managing your account hassle-free. This SmartStop Self Storage facility is ideal for those in Phoenix looking for secure, flexible, and accessible storage.

    Price comparison

    See how this facility's unit prices compare to others in Phoenix, broken down by size.

    Small $139/mo
    Location minimum Location maximum
    $13/mo $286/mo
    Medium $277/mo
    Location minimum Location maximum
    $35/mo $431/mo
    Large $442/mo
    Location minimum Location maximum
    $55/mo $1411/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    38

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    38

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    58

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 38, Transit Score®: 38, Bike Score®: 58

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Cobblestone Auto Spa

      Services 0.08 miles

    • Baseline Rd & 14th St

      Transportation 0.16 miles

    • Baseline Rd & 16th St

      Transportation 0.16 miles

    • Quick Corner Liquor

      Shopping 0.16 miles

    • 16th St & Baseline Rd

      Transportation 0.19 miles

    • 16th St & Baseline Rd

      Transportation 0.21 miles

    • Phoenix Fire Department - Station 28

      Services 0.22 miles

    • CVS Pharmacy

      Services 0.23 miles

    • Baseline Rd & 16th St

      Transportation 0.23 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 1500 East Baseline Road offers 24/7 access, allowing you to visit your unit at your convenience.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At SmartStop Self Storage - 1500 East Baseline Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 1500 East Baseline Road for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
    Contact this property now:
    (480) 290-3943