SmartStop Self Storage - 5012 New Bern Avenue, Raleigh, NC 27610

4.9/5 - 800 Reviews
Location:
5012 New Bern Avenue, Raleigh, NC 27610
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 4 p.m.
  • Sun: 10 a.m. - 2 p.m.
(919) 356-9502

SmartStop Self Storage - 5012 New Bern Avenue, Raleigh, NC 27610

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    5x15 Self Storage 75 Sq. Ft.
    $142/mo
    5x10 Self Storage 50 Sq. Ft.
    First Floor Access
    $90/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $339/mo
    10x15 Self Storage 150 Sq. Ft.
    $253/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled First Floor Access
    $227/mo
    15x15 Vehicle 225 Sq. Ft.
    Car Storage Parking
    $105/mo
    12x20 Vehicle 240 Sq. Ft.
    Car Storage Parking
    $113/mo
    10x30 Self Storage 300 Sq. Ft.
    $495/mo
    10x30 Vehicle 300 Sq. Ft.
    Parking RV Storage
    $100/mo
    10x25 Self Storage 250 Sq. Ft.
    $416/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled First Floor Access
    $445/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • First Floor Access
    • Online Payment
    • RV Storage

    Customer reviews

    4.9/5
    Average rating
    800
    Number of reviews

    Read some helpful reviews of SmartStop Self Storage, shared by real renters with genuine experiences and honest opinions.

    Christopher B. - 10 July 2026
    Latasha L. - 17 June 2026
    Meghan C. - 6 June 2026
    Alex G. - 5 March 2026
    Joe P. - 2 March 2026
    Tasha H. - 30 September 2025
    Colin W. - 30 August 2025
    I was there less than 3 months. I get a card in mail my rate is increasing $67.00 in a few weeks. I wouldn't have chosen Smart Stop if I had known the rate would increase $67.00. Sketchy place. Rent elsewhere. Also they almost beg you to leave a good review the day you rent. Why all the good ones. ... Read more
    JMC - 17 July 2025
    I recently had a wonderful experience setting up a storage contract at my local facility, thanks to the outstanding service provided by Lacey, the store manager, and Kerri, the assistant manager. From the moment I walked in, Lacey greeted me with a warm smile and a friendly demeanor, making me feel welcome. She took the time to understand my storage needs and patiently explained the different options available. Her knowledge about the various unit sizes and pricing plans was impressive, and she helped me find the perfect fit for my belongings. Kerri joined us shortly after and added to the positive atmosphere. She was equally enthusiastic and offered valuable insights, particularly about the facility’s security features and accessibility. Together, Lacey and Kerri made the entire process seamless and enjoyable. They guided me through the paperwork, ensuring I understood every detail of the contract. I appreciated their transparency and willingness to answer all my questions. By the end of the visit, I felt confident in my decision and grateful for their exceptional customer service. Overall, my experience setting up the storage contract was not only efficient but also genuinely pleasant, thanks to the efforts of Lacey and Kerri. I left the store feeling satisfied and excited to start using my new storage space! ... Read more
    geatmon32 - 28 March 2025
    Rates will be raised every 6 months. Bugs are awful. Management is rude. They had the nerve to blame me for my storage door getting off track. Saying I used it too much. This afternoon I had been renting for 4 years. Never once saw them complete ANY maintenance on the doors. This place is a joke. They do not take care of even appreciate their customers. I strongly encourage you to go elsewhere with your business. ... Read more
    Pack M. - 25 March 2025
    Lacey is so awesome and very helpful. She made the entire process so easy and always followed up in a timely manner. She really cares about meeting a customer’s need and will try to the best of her abilities to meet your needs. ... Read more
    Alfie L. - 27 February 2025
    Jamiyla B. - 30 January 2025
    I rented a space online but had to go in the office finish signing the leasing agreement. Lacey was kind and knowledgeable, got me paperwork and I was in and out of there. Great customer service, would highly recommend. FYI: And I’m picky.. ???????? ... Read more
    Terrelle M. - 29 December 2024

    About this facility

    This SmartStop Self Storage facility, located at 5012 New Bern Avenue in Raleigh, NC, offers a wide range of unit sizes, including small, medium, and large options. With climate-controlled units, it’s an excellent choice for safeguarding items sensitive to temperature fluctuations, which can be particularly important in Raleigh’s humid summers and chilly winters.

    Convenience is a key feature at this facility, with drive-up access, first-floor access, and indoor units, making loading and unloading straightforward. The property also provides parking and RV storage, catering to those needing extra space for vehicles or recreational equipment. Security is a priority here, with a gated perimeter, security cameras, and an onsite manager, ensuring peace of mind for tenants. For added convenience, the facility supports contactless renting and offers online payment options.

    This SmartStop Self Storage location is ideal for Raleigh residents in need of secure, accessible storage, whether for personal belongings or vehicles. The option to purchase moving supplies on-site makes it even easier to manage your storage needs.

    Price comparison

    See how this facility's unit prices compare to others in Raleigh, broken down by size.

    Small $116/mo
    Location minimum Location maximum
    $18/mo $275/mo
    Medium $273/mo
    Location minimum Location maximum
    $53/mo $498/mo
    Large $279/mo
    Location minimum Location maximum
    $64/mo $1161/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    53

    out of 100

    Walk Score

    Somewhat Walkable

    Some errands can be accomplished on foot

    32

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    35

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 53, Transit Score®: 32, Bike Score®: 35

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Rooms Unlimited

      Shopping 0.09 miles

    • New Bern Ave at Raleigh Beach Rd

      Transportation 0.1 miles

    • Kimbrell’s Furniture

      Shopping 0.1 miles

    • New Bern Ave at Kings Pkwy

      Transportation 0.14 miles

    • RDU Auto

      Shopping 0.15 miles

    • Sheetz

      Services 0.24 miles

    • Sheetz

      Grocery Stores 0.24 miles

    • Sopranos Grill

      Food & Drinks 0.24 miles

    • Wangs Kitchen

      Food & Drinks 0.25 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 5012 New Bern Avenue is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat: 9 a.m. - 4 p.m., Sun: 10 a.m. - 2 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At SmartStop Self Storage - 5012 New Bern Avenue, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 5012 New Bern Avenue for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
    Contact this property now:
    (919) 356-9502