Public Storage - 20809 Cumberland Drive, Elkhorn, NE 68022

4.7/5 - 373 Reviews
Location:
20809 Cumberland Drive, Elkhorn, NE 68022
  • Mon-Sun: 6 a.m. - 9 p.m.

Public Storage - 20809 Cumberland Drive, Elkhorn, NE 68022

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Roll-Up First Floor Access
    $73/mo
    7.5x10 Self Storage 75 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $86/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Roll-Up First Floor Access
    $66/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $47/mo
    5x5 Self Storage 25 Sq. Ft.
    Roll-Up Drive-up Access First Floor Access Outdoor Access
    $35/mo
    10x15 Self Storage 150 Sq. Ft.
    Roll-Up Drive-up Access First Floor Access Outdoor Access
    $119/mo
    10x13 Self Storage 130 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $117/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $101/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $92/mo
    11x30 RV 330 Sq. Ft.
    Boat Storage Drive-up Access Outdoor Access RV Storage
    $127/mo
    11x20 Vehicle 220 Sq. Ft.
    Car Storage Drive-up Access Outdoor Access Parking
    $189/mo
    10x30 Self Storage 300 Sq. Ft.
    $118 - $123/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Roll-Up Drive-up Access Outdoor Access Parking
    $173/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Enclosed
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.7/5
    Average rating
    373
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    Came in today for a storage unit and was greeted so nicely by Ron! He was great! Quick and efficient and helped me get exactly what I wanted! Very personable, funny, and kind!! Thank you, Ron! I will use Public Storage here in Elkhorn for all my future needs!! ... Read more
    Audrey S. - 22 May 2026
    Ron at the 20809 Cumberland Dr location in Elkhorn, NE was amazing. Customer service was perfect. Top notch guy representing your business as a true professional. Definitely rent from Ron and this location again! ... Read more
    Steve D. - 3 February 2026
    Pamela S. - 2 February 2026
    Looking for space to store supplies, furniture, house hold goods. Public storage in Elkhorn has a unit just for you. Great service, easy process and great prices. Service was great, Sabrina G was very helpful and amazing. ... Read more
    THE R. - 16 January 2026
    Igor A. - 23 December 2025
    Ron is the best to work with! Super friendly! 2nd unit rented from him. From the moment we walked in, even before we were in the office he was more than professional and courteous! You don’t get customer service like this anywhere else you go! ... Read more
    Amanda K. - 28 September 2025
    Ron continues to give the best service! Patient, friendly, and made renting a storage unit (dare i say) fun! Thankful I know when his off days are to ensure I always get wonderful help. Thank you, Ron! ... Read more
    Danyal S. - 19 September 2025
    Ron exceeded my expectations today, I went in with a complaint about a price increase. He did get me a reduction in that increase but then we looked at my unit, which had space we were not using. I then rented a smaller space, half the size, moved all my things and everyone is happy. Ron was so helpful, I cannot thank him enough! ... Read more
    Anita V. - 2 September 2025
    *UPDATE* The facility manager was able to get me a rate extension for 3 more months. I'll put it back to 5 stars, but hopefully corporate sees this and realizes there's a lot of options for storage facilities in Omaha, and bouncing people's rates around is how you get them to do business elsewhere. *UPDATE* After only being there for 4 months, I get a letter in the mail informing me that my monthly rate is almost doubling from $44/month to $74/month.... Looks like I'll be going somewhere else. That's how you quickly go from 5 stars to 1 star. Great storage facility. This is our second time coming back. It's always an easy process and great price. ... Read more
    Hons L. - 2 September 2025
    Storage unit itself is great, but over the course of 2 years my unit went from $89 a month to $220 a month. They slowly raise the rate on you because they know moving everything is a pain. They refuse to do any kind of rate lock, and there is no protection from their climbing rates. Very predatory company, and it should be illegal to increase like that. ... Read more
    Shawn H. - 29 August 2025
    ?????????? Outstanding Service from Ron! I had an amazing experience at Public Storage thanks to Ron! From the moment I walked in, he was professional, friendly, and incredibly helpful. He took the time to explain all my options, answered every question with patience, and made the entire process smooth and stress-free. It’s rare to come across someone so genuinely committed to great customer service. Ron went above and beyond, and I left feeling confident and well taken care of. If you’re looking for storage and want to deal with someone who truly cares—ask for Ron. Highly recommended ... Read more
    Jerod F. - 24 July 2025
    ????? – Rent Doubled in Less Than a Year, Beware the Pricing Tactics I rented a 10×15 unit (F0013) at this facility in October 2023 for $83/month plus $15 insurance, totaling $98/month. I've always paid on time, with autopay, and no missed or returned payments. In June 2025, I received notice that my rent would increase to $206/month — a 110% increase in under one year. Meanwhile, Public Storage is still advertising the same 10×15 and even larger 11×20 units at this exact location for as low as $76–$120/month. This feels like a deliberate bait-and-switch model: lure customers in with competitive rates, then dramatically raise the price once they’re settled and unlikely to move. Even after submitting a formal written dispute to their Dispute Resolution team, I received no meaningful response — just an automated billing reminder. If you're considering renting here, I strongly recommend reading the BBB reviews for this location before signing anything. Many customers are reporting the same pattern of sudden, extreme rate hikes. I've filed a complaint with the Nebraska Attorney General’s Consumer Protection Division, and I encourage others who’ve experienced this to do the same at protectthegoodlife.nebraska.gov. Update 6/25/25: I filed a formal complaint with the Better Business Bureau, presenting clear evidence of the drastic rent increase and the discrepancy between what I was charged and what they currently advertise. Public Storage responded with a generic message, offered a short-term discount, and then refused to address the core issue. They continue to charge long-term, on-time customers significantly more than new renters — with no commitment to price stability or fairness. I’ve since forwarded the case to local media and now strongly encourage others to take their business elsewhere. This appears to be a widespread pricing tactic, not an isolated event. I’ve noticed a pattern where negative reviews like mine are quickly buried under generic 5-star praise with scripted language. It’s unfortunate, because real customers deserve honest insight. I’d encourage anyone considering this location to check the BBB complaint history and compare the advertised rates to what long-term tenants are actually charged over time. ... Read more
    Adam W. - 25 June 2025
    I had an absolutely outstanding experience with Public Storage, and I can’t say enough great things—especially about the storage manager, Ron. From the moment I walked in, Ron was welcoming, professional, and incredibly helpful. He took the time to walk me through the rental process, answered all my questions with patience and clarity, and helped me choose the perfect unit for my needs. It’s clear he genuinely cares about his customers and takes pride in keeping the facility clean, secure, and running smoothly. The property itself is well-maintained, well-lit, and feels very safe. Access is easy and convenient, and I always saw staff around making sure everything was in order. If you’re looking for a storage facility that combines top-notch service with peace of mind, Public Storage is the place to go—and Ron is the person to see. Thanks again for making the whole process so stress-free! ... Read more
    Daler S. - 20 June 2025
    Katie out at the Elkhorn Nebraska location was absolutely wonderful! She listened to what I needed and gave me the perfect unit right by the entrance! That helped so much as I am a Dj and am frequently loading and unloading equipment.. Great pricing as well. I'm very pleased with my experience. ... Read more
    tony r. - 29 May 2025
    Madeline I. - 8 April 2025
    Charles K. - 28 February 2025
    If you don’t do business with Ron, you’re at the wrong place!!! We absolutely love the service and direct attention Ron gave us. Thank you Ron!! This place is setting the bar for Omaha storage facilities!! ... Read more
    Michael J. - 15 February 2025
    Ron was great with helping us through the process of getting us a storage unit. As first timers he made it very easy to understand and took his time to explain everything to us throughly! Highly recommend coming to see Ron for any help you need! Great management and very clean facility! ... Read more
    Katelyn S. - 6 February 2025
    Benjamin W. - 12 November 2024

    About this facility

    Located at 20809 Cumberland Drive in Elkhorn, Nebraska, this Public Storage facility offers a variety of unit sizes, including small, medium, and large options, providing flexible storage solutions for households, businesses, or personal needs.

    This facility prioritizes convenience with features like roll-up doors, elevators for easy access to multi-level storage, and first-floor access for added simplicity. For sensitive items, the availability of climate-controlled units is ideal for Elkhorn's seasonal temperature swings, protecting belongings from heat and cold. The facility also includes indoor access and drive-up access options, making loading and unloading more manageable. Enhanced security measures such as security cameras and an onsite manager ensure peace of mind for your stored items. Additionally, RV storage and parking are available, making it a great option for vehicle and recreational storage.

    With conveniences like contactless renting, online payment, and a retail center for moving supplies, this Public Storage facility stands out as a reliable choice for anyone in Elkhorn. Whether you're moving, downsizing, or need extra space, this facility offers a comprehensive solution to meet your storage needs.

    Price comparison

    See how this facility's unit prices compare to others in Omaha, broken down by size.

    Small $61/mo
    Location minimum Location maximum
    $5/mo $186/mo
    Medium $107/mo
    Location minimum Location maximum
    $47/mo $374/mo
    Large $152/mo
    Location minimum Location maximum
    $21/mo $1433/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    37

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    43

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 37, Bike Score®: 43

    Neighbourhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • The MARK

      Recreation & Entertainment 0.1 miles

    • Bike Masters

      Shopping 0.1 miles

    • DQ Grill & Chill

      Food & Drinks 0.2 miles

    • Hardee's

      Food & Drinks 0.2 miles

    • Donut Professor

      Food & Drinks 0.3 miles

    • U.S. Bank

      Services 0.3 miles

    • Corner Tap

      Food & Drinks 0.3 miles

    • The Great Wall

      Food & Drinks 0.3 miles

    • U-Save Pharmacy

      Services 0.3 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 20809 Cumberland Drive is accessible during regular access hours, typically Mon-Sun: 6 a.m. - 9 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 20809 Cumberland Drive, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 20809 Cumberland Drive for specific restrictions and recommendations.

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