Extra Space Storage - 5611 Lone Star Pkwy, San Antonio, TX 78253

4.8/5 - 907 Reviews
Location:
5611 Lone Star Pkwy, San Antonio, TX 78253
Office hours:
24/7 ACCESS
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 5:30 p.m.
24/7 ACCESS

Extra Space Storage - 5611 Lone Star Pkwy, San Antonio, TX 78253

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x8 Self Storage 80 Sq. Ft.
    Climate-Controlled
    $110/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $82/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $63 - $79/mo
    8x10 Self Storage 80 Sq. Ft.
    Climate-Controlled
    $110/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled
    $102/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator
    $97/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled Elevator
    $102/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $82/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $79/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator
    $49/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    $40/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $205/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $205/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $142/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $115/mo
    5x20 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $142/mo
    20x30 Self Storage 600 Sq. Ft.
    Climate-Controlled
    $653/mo
    20x20 Self Storage 400 Sq. Ft.
    Climate-Controlled Elevator
    $467/mo
    20x20 Self Storage 400 Sq. Ft.
    Climate-Controlled
    $467/mo
    20x10 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $275/mo
    10x35 Self Storage 350 Sq. Ft.
    Climate-Controlled
    $431/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled
    $392/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled
    $335/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled Elevator
    $316/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $275/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $262/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • 24 hour access
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.8/5
    Average rating
    907
    Number of reviews

    Read some helpful reviews of Extra Space Storage, shared by real renters with genuine experiences and honest opinions.

    Ronald C. - 13 July 2026
    I went to the office at the 5611 Lone Star Pkwy location and met with Megan who greeted me with a warm welcome and friendly hand shake. She was professional, caring and helped me through the administrative part of the rental process. The office and storage facility was clean and well maintained. ... Read more
    Norman J. - 13 July 2026
    I have a storage unit on lone star parkway, I want to thank the young lady who called me to let me know she noticed I had not locked my unit correctly! She was greatly appreciated. Thank you for going the extra mile! ... Read more
    Teresa - 11 July 2026
    Rachael was fantastic,information given and explained in depth,answered all my foolish questions without hesitation or judgment!!!!very patient,understanding and kind!!loved her energy!!!!!!EXCELLENT PERSON!!!! Thank You ... Read more
    Elizabeth K. - 11 June 2026
    Eliott I. - 3 March 2026
    Awesome place! Very well maintained! Music playing in the halls makes going to your unit super fun ?? definitely recommend getting a unit here talk to the store manager Raul he’s a cool guy excellent customer service! ... Read more
    David V. - 14 February 2026
    Victoria did an amazing job answering all my questions and finding me the best quote and space for my accommodations to be met! She was patient and knowledgeable of the availability as well as courteous of my time! I will be booking a storage unit online with the flash deal given, allowing me to comfortability afford a secure storage unit. I currently have ExtraSoace storage units but at different locations so being able to still work with the same company and always receive top tier customer service, I value! Thank you Victoria! ... Read more
    alyssa c. - 10 February 2026
    If you want to pay for a sense of security, its great spot. But only for a SENSE of security. They do that a great job of making you pay too much for that. Had my storage unit broken into, and you'd think well they have a million cameras, custom codes,etc. It should be a fool's errand to do something about it. Nope. The system that monitors those codes just doesn't work sometimes? Particularly when someone broke into my storage unit tossed open everything and took whatever they wanted. ... Read more
    Ross S. - 6 November 2025
    I am not sure how this establishment has such a high google rating. I have experienced everything other reviewers stated here in previous negative reviews and more. My fault for falling for the advertised move in specials and non-existent amenities... the best deal is not always in black and white. Almost 300 a month for a storage that doesn’t stay cool? Only 2 moving dolly/carts in the whole facility - which are usually used at the same time by one party. When they’re not - good luck running around the 3 floors looking for them, not exactly what you want to be dealing with when you’re already exhausted from moving. Don’t bother asking the front office staff to help, they’re going to tell you that they can’t help you have to wait however long for the only two carts to be free. This is NOT 24 hour access like the side of the building says…. Apparently you have to specifically ask for that LUXURY on top of the almost $300 a month rent. The back lights in the loading area wouldn’t turn on at night so it was completely pitch black when I tried to move in. BUGS! $60 late fees - but much much worse than that you can’t get any response from staff here. I was told they tried to call me back… I don’t show that on my end. I asked for an email response about my account so I could at least have proof of being contacted or not… still nothing. I’ve called customer service SINGLE EVERY DAY since last week. I was told my issue would be escalated to district on Monday - STILL NOTHING today (Thursday). Today, I’m told it will now be escalated to the district MANAGER (I guess that’s more important). There is no customer service here, I’m not sure why they responded to the reviews here with a phone number to call for a resolution. When and if my issues are resolved I will update my review- if I don’t, at least you can be better informed and learn from my mistake. ... Read more
    R Z. - 6 November 2025
    Raul was fantastic and thorough! He explained everything I needed to know in a simple and easy way. The promotions that they were running at this location were phenomenal. I highly recommend this place for all your storage needs! 10/10 would store with this location again! ... Read more
    Boris T. - 31 October 2025
    had an amazing experience at Extra Space Storage! The staff was super friendly and helpful, and the place was spotless. They had a variety of unit sizes to choose from, so I found the perfect one for me. Oh, and Mrs. Connie was a breeze to work with. So friendly, professional, and helpful! ... Read more
    Erica H. - 4 October 2025
    Raul was amazing! I came in because I lost my keys, and he went above and beyond to help me out. He was able to replace the lock for me right away and even gave me a free lock which I truly appreciated! Raul has such great customer service, super friendly, patient, and helpful. It’s not often you come across people who genuinely care, and he definitely made my day. Thank you, Raul! ?? ... Read more
    Connie H. - 4 October 2025
    This location has not had climate control A/C for several months even though that is an amenity you pay for. They still get their money but you don't get what you pay for. FALSE ADVERTISEMENT! There's bugs and roaches in the halls here too. So I doubt they keep up with pest control, which you also pay for. There's cracks everywhere and the concrete around the elevator is crumbling. Not a good look. They also DOUBLE rent whenever. They should tell you they could DOUBLE rent. Yes, in the fine print you agree to increases, but DOUBLE ($84 to $166)?? That's not just a few bucks here and there, that's highway robbery. They say it's an AI controlled algorithm, and they have no control of rates. That's a steaming story if I ever heard one. If that is at all true, they should make that known before you sign a lease (that you're at the whim of AI controlled rates). Take your business anywhere else but here. ... Read more
    Chris C. - 4 August 2025
    WARNING, THERE IS NO A/C OR CLIMATE CONTROL IN THIS UNIT! Alexandra was super easy and great to work with. She's fantastic. Unfortunately, they are currently doing false advertising. I've been at the unit for 3 years and haven't had many issues until this summer. The A/c has been out since May, so the unit are no longer climate controlled. I work in the storage units, so staying there for more than 30 minutes is incredibly hot. I've discussed the issue with Alexandra and others on the staff, from what I understand the owners are looking for a lower bid to replace the A/c but this is unacceptable to have units falsely advertised and not resolving this issue quickly. I know the cost is high for the replacements, but A/c and climate controlled is a third of what you advertised. This needs to be resolved now. ... Read more
    Thomas P. - 1 July 2025
    I would like to say the your employee Meghan is a wonderful worker with super great communication skills. I highly recommend you gone get service with this facility! Meghan helped me so much and went beyond her expectations without me asking. Thank you so much Meghan for all your help! ... Read more
    Priscilla M. - 28 June 2025
    Even though the a/c is out, which needs to get fixed ASAP, The staff in the front are super friendly and professional. Megan goes out of her way to make sure you’re taken care of and in the right unit/ location of your liking. I will be using extra space for the foreseeable future due to the staff and clean facility. ... Read more
    Sweet B. - 28 June 2025
    Raul was able to help me with my issue today in a graceful and timely manner. I appreciated him hearing my issues and working with me as much as he could. I plan on being a continued customer for the next few years as long as the service continues to be as great as his. Thank you Raul! ... Read more
    Michelle G. - 27 June 2025
    First time at Extra Storage sign up was simple quick and easy. They gave me access to 5 mins after signing online. They provided the lock which is in your storage unit. Great experience so far. The only knock was it was pretty humid and hot for being a climate controlled environment. Outside of that all good. ... Read more
    Armando S. - 5 May 2025
    Cody-Keith H. - 7 April 2025
    Came to get a short term storage unit and ended up getting it here. Raul was very helpful in helping me with all my questions from move-in through move-out. He was very honest in all my options and created the best solution for me. ... Read more
    Arnulfo H. - 3 April 2025
    Stacie P. - 15 March 2025
    I had an outstanding experience with Extra Space Storage, thanks to Alexandra Coker! From start to finish, she went above and beyond to ensure that my storage needs were met with professionalism, kindness, and efficiency. Alexandra was incredibly knowledgeable, answering all my questions with patience and clarity. She took the time to explain my options, helped me find the perfect unit, and made the entire process seamless. Her friendly and welcoming attitude made a big difference, and it’s clear that she genuinely cares about her customers. In a world where great customer service can sometimes be hard to find, Alexandra stands out as a shining example. I highly recommend Extra Space Storage, and if you have the pleasure of working with Alexandra, you’re in great hands! Thank you for your exceptional service! ... Read more
    Anthony M. - 1 February 2025
    Shannon is just the sweetest!! We came in to downsize from 1 large unit to 2 smaller units and she happily walked us on multiple floors to look at all possible options. Thanks for being such a good sport as I was so undecided and couldn’t pick a size. ... Read more
    Tara W. - 18 January 2025

    About this facility

    Located at 5611 Lone Star Pkwy in San Antonio, TX, this Extra Space Storage facility offers a variety of small, medium, and large units, making it an excellent choice for both personal and business storage needs. With the Texas heat, the availability of climate-controlled units provides peace of mind for sensitive items like electronics, furniture, and documents.

    This multi-level facility is equipped with elevators for easy access to upper levels and indoor storage options for added protection against the elements. Convenient features like drive-up access simplify loading and unloading directly from your vehicle. Security is a priority here, as the property includes a gated entrance, security cameras, and an onsite manager for added oversight. Furthermore, 24-hour access ensures you can reach your belongings whenever necessary.

    With contactless renting, online payment, and even moving supplies available for purchase, this facility is designed for convenience. The inclusion of parking allows for car storage, making it especially suitable for those with additional vehicle storage needs. This Extra Space Storage facility is a reliable choice for residents and businesses in the growing San Antonio area.

    Price comparison

    See how this facility's unit prices compare to others in San Antonio, broken down by size.

    Small $83/mo
    Location minimum Location maximum
    $10/mo $337/mo
    Medium $162/mo
    Location minimum Location maximum
    $30/mo $650/mo
    Large $387/mo
    Location minimum Location maximum
    $31/mo $1205/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    35

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    27

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 35, Bike Score®: 27

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Valvoline Instant Oil Change

      Services 0.32 miles

    • H-E-B

      Grocery Stores 0.38 miles

    • H-E-B Pharmacy

      Services 0.41 miles

    • H-E-B Car Wash

      Services 0.43 miles

    • H-E-B Fuel

      Services 0.45 miles

    • CVS Pharmacy

      Shopping 0.58 miles

    • CVS Pharmacy

      Services 0.59 miles

    • JCPenney

      Shopping 0.79 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 5611 Lone Star Pkwy offers 24/7 access, allowing you to visit your unit at your convenience.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Extra Space Storage - 5611 Lone Star Pkwy, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 5611 Lone Star Pkwy for specific restrictions and recommendations.

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