Otter Self Storage - 5026 Sinclair Road, San Antonio, TX 78222

4.2/5 - 110 Reviews
Location:
5026 Sinclair Road, San Antonio, TX 78222

Otter Self Storage - 5026 Sinclair Road, San Antonio, TX 78222

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    5x15 Self Storage 75 Sq. Ft.
    $45/mo
    5x10 Self Storage 50 Sq. Ft.
    $35 - $40/mo
    4x7 Self Storage 28 Sq. Ft.
    Locker
    $25/mo
    3x6 Self Storage 18 Sq. Ft.
    Locker
    $10/mo
    10x15 Self Storage 150 Sq. Ft.
    $65/mo
    10x10 Self Storage 100 Sq. Ft.
    $55 - $65/mo
    10x35 Self Storage 350 Sq. Ft.
    $205/mo
    10x30 Vehicle 300 Sq. Ft.
    Parking RV Storage
    $70/mo
    10x25 Self Storage 250 Sq. Ft.
    $120/mo
    No units are currently available.

    Amenities & features

    • Indoor
    • Drive-Up Access
    • Retail Available
    • Truck Rentals
    • Contactless Renting
    • Security Camera
    • Gate
    • Unstaffed Location
    • Parking
    • Credit Cards Accepted
    • Online Payment
    • RV Storage

    Customer reviews

    4.2/5
    Average rating
    110
    Number of reviews

    Read some helpful reviews of Otter Self Storage, shared by real renters with genuine experiences and honest opinions.

    sandra a. - 1 July 2026
    It is truly appreciated when you are provided with exceptional and excellent customer service support. Your dedication & attentiveness in resolving my issue under the my circumstances is a quality that many find admirable and others lack. The effort to exceed expectations and go above and beyond the extra mile, it's truly commendable.Ultimately it fosters a sense of appreciation, loyalty and how I was valued as a customer. Thank You Destiny ... Read more
    Herminia M. - 23 July 2025
    melissa G. - 4 April 2025
    Well let me start off by saying that I was 100% at fault for damaging the call box, I take full responsibility. So after a back and forth with estimates from Otters and the cost of the repair, ( almost $1700), and my insurance, I decided that I would pay out of pocket. So here is where the problems start to arise.. after a few weeks I called them one day to pay over the phone with a credit card. After being put on hold for 15 minutes I was told that they couldn't take a cc payment over the phone. So this put me in a bit of a pickle, because now they wanted me to mail them almost 1700 dollars. Well, between this bill, some medical bills and my monthly obligations, I didn't have the money right away. The plan was to pay the with a cc and I would pay off my balance over time. So yes it did take a couple months to come up with the money. So then I mailed off the check March 17. March 18th I get a text saying I've been locked out of the facility, fair enough, I get it. I'm thinking ok they will get the check in day or 2 and all will be fine. It is now March 28th, I called them in the morning asking why the check hasn't been cashed, the operator told me a " Sylvia" would call be back. I lay down for a nap and wake up to find my lease has been terminated and they would reach out to me to tell me when to pick up my things ..So obviously I'm agitated and I call back, AGAIN, they tell me "Sylvia" would call me back. it is now after 200p and I have heard NOTHING back. I really do not want to get my things out, I'd like to stay, but somewhere between whomever Sylvia is and the corporate address they gave me, there is a disconnect. I need to find out who has the check, I really want this resolved. The problem with this over the phone business model, there is no one I can give a check to. And my other problem is, this could have been resolved if they would have taken a cc payment. they have the ability to debit my account monthly but they can't take a cc payment, absolutely terrible. ... Read more
    luciano l. - 28 March 2025
    Angelina G. - 4 February 2025
    I will never again use otter self storage or any of their facilities. My 20ft trailer was stolen from this location yesterday and dumped on someone elses land. Today I cancelled my agreement and will refrain from doing business with them. Be aware. If you value your possessions I suggest you store them somewhere else. Best of luck. ... Read more
    Tha G. - 22 February 2024
    RUN from this place. I don’t know how they have the reviews they do but I can say without a doubt they aren’t honest. The units were constantly broken into, they asked us to move units multiple times, we could never ever get in the front gate, the customer service was as horrible, and the place is falling apart. We literally had to pickup a broken fence to access a lock box. And each time we went to our storage unit there were MULTIPLE broken into storage units with peoples belongings everywhere. They have no local customer service reps so ANY issue that you have you will have to do over the phone and if they don’t have an answer for you they just hang up. When we told them there were broken into units that were still sitting open with cut locks and cracked door frames, they just said “I know it happens a lot”. The amazing locally owned business that was here before this dumpster fire was fantastic but this is not the same business! Find another storage place if you want any peace and assurance when storing your stuff. ... Read more
    Malina L. - 20 January 2024

    About this facility

    Located at 5026 Sinclair Road in San Antonio, TX, this Otter Self Storage facility offers a variety of unit sizes, including small, medium, and large options, to meet diverse storage needs. Whether you’re decluttering your home, downsizing, or finding extra space for business inventory, this facility has solutions to fit your requirements.

    This facility stands out with drive-up access and indoor units that make loading and unloading a breeze, as well as parking and RV storage to accommodate vehicles of various sizes. Keeping your belongings safe is a priority, as the property is equipped with security cameras and gated access. For added flexibility, this unstaffed location supports contactless renting, allowing you to secure a unit quickly and easily online. Payments are convenient, with options to use credit cards and handle transactions through online payment.

    Additional amenities like retail supplies and truck rentals make moving and storage even more convenient. This Otter Self Storage facility is an excellent choice for San Antonio residents seeking a hassle-free, reliable storage solution.

    Price comparison

    See how this facility's unit prices compare to others in San Antonio, broken down by size.

    Small $29/mo
    Location minimum Location maximum
    $10/mo $337/mo
    Medium $60/mo
    Location minimum Location maximum
    $30/mo $650/mo
    Large $132/mo
    Location minimum Location maximum
    $31/mo $1205/mo

    Location & walkability

    This storage facility is in an area with minimal walkability and limited public transit options. A personal vehicle is recommended for most trips.

    14

    out of 100

    Walk Score

    Car-Dependent

    Almost all errands require a car

    33

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    27

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 14, Transit Score®: 33, Bike Score®: 27

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Otter Self Storage - 5026 Sinclair Road, available security amenities may include Security Camera, Gate, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 5026 Sinclair Road for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
    Contact this property now: