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Otter Self Storage - 5026 Sinclair Road, San Antonio, TX 78222

4.2/5 - 114 Reviews
Location:
5026 Sinclair Road, San Antonio, TX 78222

Otter Self Storage - 5026 Sinclair Road, San Antonio, TX 78222

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

  • Retail Available

    Moving and packing supplies available for purchase on-site

Not sure which size you need? Check our size guide to find the perfect fit.
10x4 Self Storage 40 Sq. Ft.
$35/mo
5x15 Self Storage 75 Sq. Ft.
$36/mo
5x10 Self Storage 50 Sq. Ft.
$25 - $40/mo
10x15 Self Storage 150 Sq. Ft.
$61/mo
10x10 Self Storage 100 Sq. Ft.
$60/mo
10x25 Self Storage 250 Sq. Ft.
$97/mo
10x20 Self Storage 200 Sq. Ft.
$130/mo

Amenities & features

  • Indoor
  • Drive-Up Access
  • Retail Available
  • Truck Rentals
  • Contactless Renting
  • Security Camera
  • Gate
  • Unstaffed Location
  • Parking
  • Credit Cards Accepted
  • Online Payment
  • RV Storage

Customer reviews

4.2/5
Average rating
114
Number of reviews

Read some helpful reviews of Otter Self Storage, 5026 Sinclair Road, San Antonio, TX 78222, shared by real renters with genuine experiences and honest opinions.

I had the best experience talking with PEDRO, he seemed a 100% sincere and truly cared about my thoughts and needs. Thanks again OTTER storage and personally PEDRO, from a very long term customer!!!!!5stars!!!!! ... Read more
ez r. - 1 September 2026
sandra a. - 1 July 2026
It is truly appreciated when you are provided with exceptional and excellent customer service support. Your dedication & attentiveness in resolving my issue under the my circumstances is a quality that many find admirable and others lack. The effort to exceed expectations and go above and beyond the extra mile, it's truly commendable.Ultimately it fosters a sense of appreciation, loyalty and how I was valued as a customer. Thank You Destiny ... Read more
Herminia M. - 23 July 2025
melissa G. - 4 April 2025
Well let me start off by saying that I was 100% at fault for damaging the call box, I take full responsibility. So after a back and forth with estimates from Otters and the cost of the repair, ( almost $1700), and my insurance, I decided that I would pay out of pocket. So here is where the problems start to arise.. after a few weeks I called them one day to pay over the phone with a credit card. After being put on hold for 15 minutes I was told that they couldn't take a cc payment over the phone. So this put me in a bit of a pickle, because now they wanted me to mail them almost 1700 dollars. Well, between this bill, some medical bills and my monthly obligations, I didn't have the money right away. The plan was to pay the with a cc and I would pay off my balance over time. So yes it did take a couple months to come up with the money. So then I mailed off the check March 17. March 18th I get a text saying I've been locked out of the facility, fair enough, I get it. I'm thinking ok they will get the check in day or 2 and all will be fine. It is now March 28th, I called them in the morning asking why the check hasn't been cashed, the operator told me a " Sylvia" would call be back. I lay down for a nap and wake up to find my lease has been terminated and they would reach out to me to tell me when to pick up my things ..So obviously I'm agitated and I call back, AGAIN, they tell me "Sylvia" would call me back. it is now after 200p and I have heard NOTHING back. I really do not want to get my things out, I'd like to stay, but somewhere between whomever Sylvia is and the corporate address they gave me, there is a disconnect. I need to find out who has the check, I really want this resolved. The problem with this over the phone business model, there is no one I can give a check to. And my other problem is, this could have been resolved if they would have taken a cc payment. they have the ability to debit my account monthly but they can't take a cc payment, absolutely terrible. ... Read more
luciano l. - 28 March 2025
Angelina G. - 4 February 2025
I will never again use otter self storage or any of their facilities. My 20ft trailer was stolen from this location yesterday and dumped on someone elses land. Today I cancelled my agreement and will refrain from doing business with them. Be aware. If you value your possessions I suggest you store them somewhere else. Best of luck. ... Read more
Tha G. - 22 February 2024
RUN from this place. I don’t know how they have the reviews they do but I can say without a doubt they aren’t honest. The units were constantly broken into, they asked us to move units multiple times, we could never ever get in the front gate, the customer service was as horrible, and the place is falling apart. We literally had to pickup a broken fence to access a lock box. And each time we went to our storage unit there were MULTIPLE broken into storage units with peoples belongings everywhere. They have no local customer service reps so ANY issue that you have you will have to do over the phone and if they don’t have an answer for you they just hang up. When we told them there were broken into units that were still sitting open with cut locks and cracked door frames, they just said “I know it happens a lot”. The amazing locally owned business that was here before this dumpster fire was fantastic but this is not the same business! Find another storage place if you want any peace and assurance when storing your stuff. ... Read more
Malina L. - 20 January 2024

About this facility

Located at 5026 Sinclair Road in San Antonio, TX, this Otter Self Storage facility offers a wide range of unit sizes, from small to large, making it a practical choice for various storage needs, whether you're decluttering, downsizing, or storing seasonal items. The facility is conveniently situated in a rapidly growing area of San Antonio, known for its mix of residential communities and businesses, making it especially useful for both personal and commercial storage requirements.

The facility provides drive-up access and indoor units, ensuring easy loading and unloading while protecting your belongings from weather conditions. For vehicles, there is dedicated parking and RV storage, perfect for storing cars, trucks, or recreational vehicles. Security is a priority here, with security cameras monitoring the premises and gated access offering additional peace of mind. While the facility is unstaffed, it provides contactless renting, ideal for a seamless and hassle-free experience.

To make your move even easier, this facility has truck rentals available and a retail section for essential moving supplies. With flexible payment options, including online payment and credit card acceptance, this facility is perfect for individuals, families, and businesses seeking secure, accessible, and convenient storage solutions.

Price comparison

See how this facility's unit prices compare to others in San Antonio, broken down by size.

Small $32/mo
Location minimum Location maximum
$9/mo $299/mo
Medium $61/mo
Location minimum Location maximum
$9/mo $575/mo
Large $114/mo
Location minimum Location maximum
$38/mo $1225/mo

Location & walkability

This storage facility is in an area with minimal walkability and limited public transit options. A personal vehicle is recommended for most trips.

14

out of 100

Walk Score

Car-Dependent

Almost all errands require a car

33

out of 100

Transit Score

Some Transit

A few nearby public transportation options

27

out of 100

Bike Score

Somewhat Bikeable

Minimal bike infrastructure

Walk Score®: 14, Transit Score®: 33, Bike Score®: 27

Frequently Asked Questions

The right storage unit size depends on what you plan to store and how much space you need to move around your items.

5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

At Otter Self Storage - 5026 Sinclair Road, available security amenities may include Security Camera, Gate, designed to help keep your items protected.

Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

For safety reasons, most self storage facilities restrict certain items. These commonly include:

  • Hazardous, flammable, or toxic materials
  • Perishable food
  • Live plants or animals
  • Cash, firearms, or irreplaceable valuables

Always check with the facility at 5026 Sinclair Road for specific restrictions and recommendations.

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