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Photo 4 of Extra Space Storage - 5555 South Western Avenue, Los Angeles, CA

Map location of Extra Space Storage - 5555 South Western Avenue, Los Angeles, CA

Extra Space Storage - 5555 South Western Avenue, Los Angeles, CA 90062

4.8/5 - 836 Reviews

Location:

5555 South Western Avenue, Los Angeles, CA 90062

Office hours:

Mon-Fri: 9:30 a.m. - 6 p.m.
Sat: 9 a.m. - 5:30 p.m.
Sun: 10 a.m. - 4 p.m.

Visit Property Website

Indoor
Units are located indoors for added protection and convenience
Onsite Manager
On-site staff available to assist with property needs
Contactless Renting
Rent and manage your unit online without in-person interaction

Not sure which size you need? Check our size guide to find the perfect fit.

10x7 Self Storage 70 Sq. Ft.

Elevator Access

$229/mo

10x5 Self Storage 50 Sq. Ft.

$316/mo

10x5 Self Storage 50 Sq. Ft.

Elevator Access

$88 - $178/mo

9x9 Self Storage 81 Sq. Ft.

$461/mo

8x5 Self Storage 40 Sq. Ft.

Elevator Access

$89 - $156/mo

7x10 Self Storage 70 Sq. Ft.

Elevator Access

$229/mo

7x7 Self Storage 49 Sq. Ft.

$312/mo

7x5 Self Storage 35 Sq. Ft.

$94 - $260/mo

7x5 Self Storage 35 Sq. Ft.

Elevator Access

$69 - $143/mo

5x10 Self Storage 50 Sq. Ft.

$316/mo

5x10 Self Storage 50 Sq. Ft.

Elevator Access

$102 - $178/mo

5x9 Self Storage 45 Sq. Ft.

Elevator Access

$166/mo

5x9 Self Storage 45 Sq. Ft.

$139 - $294/mo

5x7 Self Storage 35 Sq. Ft.

$260/mo

5x7 Self Storage 35 Sq. Ft.

Elevator Access

$143/mo

5x5 Self Storage 25 Sq. Ft.

$75 - $193/mo

5x5 Self Storage 25 Sq. Ft.

Elevator Access

$53 - $115/mo

5x4 Self Storage 20 Sq. Ft.

Elevator Access

$99/mo

4x5 Self Storage 20 Sq. Ft.

$62/mo

4x5 Self Storage 20 Sq. Ft.

Elevator Access

$47 - $99/mo

12x10 Self Storage 120 Sq. Ft.

$595/mo

10x10 Self Storage 100 Sq. Ft.

$530/mo

10x10 Self Storage 100 Sq. Ft.

Elevator Access

$183 - $453/mo

Amenities & features

Indoor
Onsite Manager
Contactless Renting
Security Camera
Gate
Parking
Credit Cards Accepted
Elevators
Multi-Level Storage
Online Payment

Customer reviews

4.8/5

Average rating

836

Number of reviews

Read some helpful reviews of Extra Space Storage, 5555 South Western Avenue, Los Angeles, CA 90062, shared by real renters with genuine experiences and honest opinions.

What should have been a straightforward move-in turned into an exhausting, physically painful ordeal because the facility failed to provide the very assistance its office manager had promised. Before my scheduled move-in on September 30, 2026, I spoke with the facility office manager, Nita. I was informed that the elevators were broken and that the facility would provide complimentary movers to help customers move in as a courtesy while the elevators were out of service. I planned my move around that arrangement and trusted the information I was given. When my girlfriend and I arrived in the morning there were no movers. There had been no advance notification that the promised assistance would not be available. After I contacted Nita, she told me the movers had not been scheduled and that she was trying to determine what had happened. After hours of waiting and trying to obtain answers, I was eventually told by her DTL Marqui that the movers had canceled. These were two different explanations, and nobody provided a satisfactory resolution. My storage unit was on the fifth floor, the elevators were not working, and we were dealing with extreme heat. Instead of receiving the assistance that had been promised, my girlfriend and I had to carry everything up five flights of stairs ourselves. We spent several hours doing strenuous physical labor, experienced pain and exhaustion, and did not leave the facility until late that afternoon. Because the promised movers never showed up, . This situation could have been handled very differently if the facility had provided advance notice and allowed me to make alternative arrangements. Instead, I was left to deal with the consequences of a failure that was entirely outside my control. The response from management was equally disappointing. After trying to get answers and requesting escalation to a higher-level supervisor, the only meaningful compensation offered was a $50 account credit. I was also told I could receive a refund and find another storage facility, an unrealistic solution after I had already arrived with my belongings and arranged my entire day around this move. When I attempted to reach someone above the facility management level, the contact information I was given led me back into the same general phone system rather than providing a meaningful escalation path. A $50 credit does not adequately address what happened. It does not account for the last-minute moving expense, the hours of strenuous physical labor, the physical pain and exhaustion, or the disruption of an entire day. More importantly, it does not address the fundamental failure to deliver the assistance that was promised before I committed to renting the unit. The issue is not simply that a mover canceled. Unexpected problems can happen. The issue is that there was no advance notification, no effective alternative arrangement, no satisfactory explanation, and no meaningful effort to make things right after the fact. I expected professional management, clear communication, and reasonable customer service. Instead, I experienced a failed commitment, inconsistent explanations, an exhausting move under extreme conditions, and a resolution that felt dismissive of the actual impact on customers. I am documenting this experience with the Better Business Bureau and considering further action to recover my losses, unplanned labor, pain, and suffering. I would strongly encourage prospective customers to ask detailed questions about elevator availability, move-in assistance, and contingency plans before committing to this facility. Based on my experience, I would not recommend this location to anyone who depends on the facility to follow through on its stated arrangements. ... Read more

Nestor A. - 17 October 2026

If you're not from LA and are simply booking this location on price like I did, BOOK ELSEWHERE! This location is in the middle of a ROUGH neighborhood. I asked the employee what the deal was with all the interesting-looking characters standing next to the front entrance, and he said something to the effect of, "they don't bother anybody." BUT... BEWARE! The customers will bother you! I visited this location three times, twice at night and once during the day. During my daytime visit I was asked by THREE different people to put my code in to let them enter or exit the building. IT'S THAT KIND OF PLACE. PLUS, the elevator was not working when I put my stuff in, or when I took my stuff out the next day. I was booked for the 4th floor and was given the 5th floor WITHOUT A WORKING ELEVATOR! They were also out of the locks that are given with the promotion so I had to wait for an employee to walk up to the 5th floor with me every time I went. ALSO, if the elevator isn't working you have to take the stairs and the only stairway they let you use has residential doorway widths (your bathroom or bedroom door's width) on the upper floors. This is important; if you're trying to get a couch that fit through you're home's front door (your front door is wider than the doors to your bedroom or bathroom), it won't fit through the stairway to the upper floors because the doorways at the top of each set of stairs above the first floor are the width of your bathroom or bedroom door, and narrower than your front door. ALSO, one of the two back doors was not opening the last time I went. There are two doors from the parking lot into the building: one goes to the upper floors and the other goes to the ground level where the office is and there are some storage units too. The one to the office wouldn't open with my code but the other door would. THEN, another customer came and tried to get into the office level with his code and couldn't. I called the lady in the office on his behalf, so she could come out and let him in. He said, and I quote, "the door is broke again? They just fixed it last week!" So you already have proof in someone else's review that the elevator was out of service a month ago and, hopefully, it is out of service again now and hasn't been down that whole time, and now you know the doors break every now and then. And there are only two parking spaces and a handicap space besides the dock. This place sucks, and I moved my stuff from here into an Extra Space unit in Marina Del Rey and it was the exact opposite experience, so it is just this location. I hope you have a better experience here than I did. To be fair, the workers are nice and helpful. That's about all the positives I can muster up about this place. ... Read more

John - 10 October 2026

????? I had an excellent experience at Extra Space Storage, and I especially want to recognize Ms. Nita for her outstanding customer service. She was incredibly pleasant, courteous, and professional, and she made the entire process so much easier and stress-free. The facility was clean, comfortable, and had a really cool, welcoming environment. Ms. Nita’s positive attitude genuinely made my day. It’s not every day you come across someone who takes such pride in providing great service. Thank you, Ms. Nita, for making my experience such a great one! Highly recommended! ... Read more

Todd N. - 12 August 2026

??? Be very careful before renting from this location. I called for one simple reason: to rent a storage unit and make my life easier. Instead, this company created more confusion, stress, and chaos. I spent over 30 minutes on the phone, gave the exact size I needed, accepted the price they quoted, provided my credit card, and completed the rental. I did not bargain or ask for special treatment. Their employee offered the promotion and first month free. Then, because he entered the wrong unit size, the location called me back and suddenly changed the terms. Every person I spoke with claimed to be a manager or supervisor, yet each one gave me a different rule, different promotion, and different version of company policy. So who is telling the truth? This is not about a discount. It is about discipline, honesty, ethics, and basic professionalism. A chain business should have one clear policy—not a bargaining bazaar where the rules change depending on who answers the phone. Customers should not be played with, misled, or forced to negotiate after already completing a transaction. I already have enough chaos in my life. I called to solve a simple problem, not to enter another one. This experience was shameful, disorganized, and completely unprofessional. I canceled and walked away. ... Read more

Ziba S. - 11 July 2026

Was greated friendly, Helped promptly everything was explained to me as it should have. Very helpful and knowledgeable about the facility and was explained about the price and in and out process. Overall great experience. ... Read more

kevin a. - 6 July 2026

Nita was amazing!!! I had an excellent experience with this storage facility. From the moment I walked in, the customer service was outstanding. Nita was friendly, professional, and took the time to answer all of my questions. She made the entire rental process simple and stress-free. The facility itself was clean, well-maintained, and secure, which gave me peace of mind knowing my belongings were in good hands. It's refreshing to find a business that truly values its customers and goes above and beyond to provide exceptional service. I highly recommend this storage facility to anyone looking for a safe, reliable place to store their belongings while receiving top-notch customer care. ... Read more

Isaiah 4. - 10 June 2026

Khail was exceptional and very professional. He took care of me in a matter of minutes. My issue was resolved with No problems. You should make him as manager because the current manager doesn’t do shit. The five star rating is for KHAIL not ExtraSpace storage. The elevator doesn’t even work. That is so unacceptable and they only have movers on Saturday. So if you’re waiting to move your stuff, please wait until Saturday so the movers can help you move up and downstairs so that you don’t have to worry about walking all your items up several flights of stairs. Update: I went back to the storage today and was assisted by Naomi and Nita, they were so helpful, detail oriented, and prompt when resolving my issue. ... Read more

Kassandra L. - 4 June 2026

Josh M. - 21 February 2026

I called to get an update on my storage unit and a very kind lady answered. She was helpful and broke down all of my options based on my questions. During the call I was told she was the new manager there and I immediately understood why it was handled so well. I am not excited about the location, however I have always been impressed by the staff there. This location is clean, and ran well. ... Read more

JoRita S. - 16 January 2026

My five star rate does not go to the Extra SpaceStorage itself, but it goes to an extremely exceptional employee, whose name is Nita. I had already been made a few calls using different numbers that I had found for Extra Space Storage. I was extremely upset. By the time I finished talking with Nita, I was able to settle down. I myself work in customer service and I’m embarrassed by the way I sounded on the phone like I did today. By the time I finished my phone call with Nita I was back to normal again thank you Nita. Because of Nita and her excellent customer service skills and all the kindness given to me while she had me on the phone I was able to calm down, continue on with my day, and with a smile on my face at the same time. Nita, Extra Space may not know how much of an asset that you are to this company but I sure do It’s because of you I’m not so upset anymore. Thank you for listening to us customers. Michele Rozell-Riddle from San Pedro California ... Read more

Michele R. - 16 January 2026

My experience was better than expected! Rae took her time explaining everything, showing me several units, and familiarizing me with the rental process. She made me feel comfortable with making my decision. I have no regrets whatsoever. I would definitely recommend Extra Space Storage and working directly with Rae! ... Read more

David B. - 24 December 2025

I have been renting a storage unit with Extra Space for about 18 months. The location is rather far from where I live, so I don’t go very frequently—which says a lot. It’s sort of a dead weight I am carrying. However, I had a very positive experience over the phone with Rae this afternoon (12/16/2025). I had a payment past due, and she was very understanding and warm. She immediately helped me to put a new card on file to be charged for the month. This has consistently been my experience with Extra Space. As a grad student, most months I am late on payment; yet, the staff at Extra Space is always very understanding. Plus, I’ve never been charged a penalty fee! The price for a unit rental seems high to me (hence only 4 stars), but I have nothing else to compare it to, and LA is an expensive city. And the customer service is of a high enough quality that I’m content to keep my rental with Extra Space until I have more time and space to empty out my unit. ... Read more

Eve S. - 16 December 2025

Kaay C. - 26 October 2025

Doc C. - 18 October 2025

I had a wonderful experience at this storage facility, thanks to the amazing customer service from Rae. From the moment I walked in, Rae greeted me with warmth and professionalism. They took the time to really listen to my needs, explained the different unit options clearly, and made sure I felt comfortable with my choice. What stood out most was Rae’s patience and attention to detail—no question felt too small, and every step of the process was handled with care. It’s rare to come across someone who genuinely goes above and beyond to make sure customers feel taken care of, but Rae did just that. The facility itself is clean, secure, and easy to access, but it’s Rae’s outstanding service that made the experience so smooth and stress-free. If you’re looking for storage with top-notch customer support, I definitely recommend coming here and asking for Rae! ... Read more

Rozay V. - 25 September 2025

Angel H. - 22 September 2025

This is a good storage selection it's just I wish they had more ability for people with disabilities cuz it's really hard for people to go up those stairs you have some of the employees that work there especially the women and personalities are really nice ?????????????? ... Read more

Ladonna U. - 18 July 2025

Awesome Customer service at this location, Rae The store manager was very helpful and thorough in explaining the details of my unit and hours of operation very friendly, although the location of the Storage building looks a little questionable after speaking with Rae i was comfortable and confident with Storage. ... Read more

Tabitha W. - 6 June 2025

Lady at the front desk could and should have been more polite/professional. Apparently she could not find my reservation on-line & my ID or the directions given to me were not sufficient enough for her. After looking up my confirmation on email (which did not give anymore info than i originally gave her) she granted me access. I still had to go back and ask for lock (free with rental) and help with elevator. After that frustrating ordeal and access granted all was well. I did see a guy cleaning and facility was nice except for the homeless that claim the alley. I will not go alone as I don't feel very safe getting out the car, punching in the code with all the riff raff right outside the gate. It's so bad the alley can only be accessed one way as it's taken over by the homeless. ... Read more

Kori W. - 5 April 2025

I had the pleasure of talking to Ray at the Extra Space Storage located in Los Angeles on western. I just want you to know that she's very nice and person to talk to. Thanking you for having her as a part of your team working for your company. ... Read more

Patricia G. - 27 March 2025

Have been storing my personal and business items there for a year+, possibly the best storage facility we’ve ever used in LA; great parking, extremely clean, absolutely perfect location, gated & safest lot ever, and lots of space on local streets to move around if you’re using a large delivery truck. Spoke with Rae when I missed a payment and sorted it out easily and quickly, and they’re extremely professional on the phone including very responsive turnaround times for us out-of-country customers whose peace of mind and bang-for-your-buck needs are definitely at the peak of their customer service efforts. Thanks guys! ... Read more

Richard B. - 20 February 2025

While this was my first time at this location, I experienced technical difficulties reserving a unit. Even though the process took a little longer than usual the customer service was very good. Rae assured me everything would be taken care of & informed of everything thoroughly throughout the process. She’s very professional with a good attitude ! Because of that I actually had a good experience and the property is very clean. Staff is very helpful & understanding. ... Read more

The D. - 9 February 2025

I would definitely say this storage space has the best customer service of all the spaces I've used. There are always at least two staff members on property and they are quick to assist with anything I need or any questions I have. Rae is especially helpful! I've forgotten my key in the past and also has a broken key, and she is always kind, communicative and helps me out immediately. It's also very easy to access the units here. Would definitely recommend! ... Read more

Satta B. - 25 November 2024

About this facility

This Extra Space Storage facility, located at 5555 South Western Avenue in Los Angeles, offers small and medium storage units to suit a variety of personal and business storage needs. Its thoughtful design includes multi-level storage with elevators, making it easy to access units no matter the floor.

Convenience and security are key features of this facility. With indoor access, parking, and advanced security camera systems, customers can feel confident their belongings are secure. An onsite manager is also available, adding an extra layer of service and peace of mind. The facility also offers contactless renting for a seamless and modern move-in experience.

Whether you're relocating, decluttering, or managing a business in bustling Los Angeles, this facility provides a competitive blend of accessibility, security, and ease of use. It's particularly well-suited for those seeking reliable storage with flexible options and robust safety features.