SmartStop Self Storage - 10030 EW Pappy Road, St. Johns, FL 32259

4.7/5 - 324 Reviews
Location:
10030 EW Pappy Road, St. Johns, FL 32259
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 4 p.m.
  • Sun: 10 a.m. - 2 p.m.

SmartStop Self Storage - 10030 EW Pappy Road, St. Johns, FL 32259

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    8x10 Self Storage 80 Sq. Ft.
    Climate-Controlled Elevator
    $153/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $98/mo
    5x8 Self Storage 40 Sq. Ft.
    Climate-Controlled Elevator
    $85/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled First Floor Access
    $75/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator
    $58/mo
    12x15 Self Storage 180 Sq. Ft.
    Climate-Controlled Elevator
    $329/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $376/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $278/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $188/mo
    8x15 Self Storage 120 Sq. Ft.
    Climate-Controlled Elevator
    $224/mo
    10x30 Self Storage 300 Sq. Ft.
    $646/mo
    10x25 Self Storage 250 Sq. Ft.
    $543/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled First Floor Access
    $497/mo
    10x20 Self Storage 200 Sq. Ft.
    $439/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $366/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Parking
    $229/mo
    No units are currently available.

    Amenities & features

    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Security Camera
    • Gate
    • Parking
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • RV Storage

    Customer reviews

    4.7/5
    Average rating
    324
    Number of reviews

    Read some helpful reviews of SmartStop Self Storage, shared by real renters with genuine experiences and honest opinions.

    I'm moving my belongings to the smart stuff at Pappy Rd I looked around the area and compared prices. I didn't make it everywhere however I knew my belongings would be good and safe at this location. The office staff Nekole was over the top. Very professional. I knew I needs in her hands we're going to lead me to good places. I was picking a unit that was going to be much too small for my needs she found me the right size at the right price. She has a smile that's contagious and a personality you wish you could surround yourself with all day. Thank you smart stop and Nekole making my storage needs and easy choice! ... Read more
    Positive I. - 9 July 2026
    Excellent customer service. Storage facility is clean, well kept, and exceptionally cool. Work trucks parked in the rear of the facility in non parking spaces can make it difficult for a large box truck to get off the property through the exit. ... Read more
    Ralph C. - 8 July 2026
    My Smartstop storage location is an old building but is managed by the most amazing manager… Nechole is the best customer service rep I’ve ever met (from any company). I’m rating it high because of her … the building needs some help - so my rating would be adjusted if it weren’t for her. ... Read more
    Heather S. - 1 July 2026
    Veronica and Necole have been such a HUGE help with everything. Veronica went above and beyond to help me secure a unit at a good price and Necole was a huge help in finding the correct boxes for me. It is greatly appreciated as moving is incredibly stressful. I will now always recommend this storage company. ... Read more
    Tate - 10 April 2026
    I had a wonderful experience with SmartStop Self Storage. The facility is always clean, well maintained, and feels very safe. The whole process—from getting the unit to accessing it—has been smooth and stress-free. What really made the difference for me was the manager, Necole. She is absolutely amazing! Necole is professional, kind, and always willing to help. She took the time to answer all my questions and made sure I had the right storage unit for my needs. It’s rare to meet someone who genuinely cares about the customers the way she does. Her customer service goes above and beyond, and she truly makes you feel welcome and valued. Because of Necole, I would highly recommend SmartStop Self Storage to anyone looking for a reliable and friendly storage facility. Thank you, Necole, for making the experience so easy and pleasant! ... Read more
    Maria B. - 13 March 2026
    Tim M. - 26 February 2026
    Ive been with this location almost 3 years. The people running it are always extremely helpful and kind! I have never had any security issues here, never ran into any renters that were not safe either. Ive never had a bad experience so I would suggest this location to a friend or family for sure!! ... Read more
    Chrissy L. - 7 February 2026
    Necole in the office is amazing. Friendly, professional, and patient. She answered questions for me over a few days while I was deciding where to rent a unit. It was because of her good natured approach blended with her knowledge that I chose Smart Stop and it was because of her other reviews that I even stopped here to look at renting. She does not disappoint. ... Read more
    Lora K. - 23 January 2026
    Great customer service at the front desk during my in person check-in after an easy online set up. Property looks new and very clean. Easy access to storage unit with plenty of access points, carts and elevator. Love the access schedule, allowing me to access my unit even after office is close. ... Read more
    Gerome L. - 29 December 2025
    I’ve now had two separate encounters with Necole, and both experiences have been excellent. She is fast, incredibly helpful, and truly understands the value of time. I’ve been on the road, out of town, and managing medical emergencies as a caregiver, and Necole made the entire process convenient and efficient. She was able to handle everything over the phone, and had all documentation ready so that when I came in, everything was ready to review and sign. That level of preparation was exactly what I needed. Especially having limited time as a care giver. She is very personable and accommodating, took her time to explain everything clearly, and made sure every detail was perfect. She even set up my autopay and confirmed that insurance and payments would be handled automatically, giving me one less thing to worry about. Excellent customer service, professionalism, and care. Necole made a stressful situation feel manageable, and I truly appreciate her support. ... Read more
    Latonya H. - 20 December 2025
    Necole was amazing getting my storage unit ready! I went through the process online and received a call about 3 seconds after I signed my lease to confirm everything and Necole was on top of her game getting everything in order! ... Read more
    Calahan M. - 16 October 2025
    The storage unit process is nothing to really rave over at most places, obviously because it's not that interesting and relatively boring and most people don't necessarily want to have to have a storage unit. That being said, my experience in signing up was way better than I expected. Everything was super easy. Met the management team when I came in and was greeted well beyond my expectations. It's nice to see people treating their jobs with as much passion as they are, even when it's something as simple as a little 5x5 unit, they treat you like your renting their highest dollar one. Even if you're on the lower end of what's needed on the site would definitely recommend it. If you guys want something easy people that are friendly and a process that ends up being way faster than most other storage unit places I've used, she mentioned that they are close to capacity with reason. I think the people here probably love the staff and love dealing with whoever is on site which can't be said about every place. Would definitely suggest it. ... Read more
    Jon S. - 3 October 2025
    Kass, Nicole, and the entire crew took care of me when I needed to store my items until I could get into my apartment. I will definitely use them again when I need storage! Very convenient to Beachwalk! ... Read more
    Stacey R. - 28 September 2025
    FRUSTRATED!! Been at the Pappy road location for just over a year. Within that time frame they raised the RENT 3X TIMES! What once was 2 units that I was paying roughly $400/ month to now OVER $720 a month. I emailed Rodger Thomas the District Manager with Zero response. I have already contacted the Attorney General about their business practices and will see that through. The only good thing they have going is their front desk staff who are nice. Other than that... Renters Beware! ... Read more
    Elisabeth Y. - 28 August 2025
    Alex G. - 29 July 2025
    Lourdes D. - 17 July 2025
    It was so easy to get the storage we needed. The sales person, Nicole, was wonderful. She knew exactly what we needed and found us the perfect space on first floor. She explained how to use the facility and access gates, and everything only took minutes for us to obtain the perfect space! Nicole was the biggest help ever and she was so knowledgeable and so friendly. She made the whole experience so easy and perfect for us! Thank you Nicole ! ... Read more
    Pamela P. - 21 April 2025
    I’ve had a storage unit in this building since before they purchased the property and I’ve been dealing with them for several years. I’ve had six units in various places and this company in particular is so above and beyond every other storage company. The property manager Nicole Exhibits a rare customer service that was normal once upon a time back in the 90s and early 2000s. There have been times I’ve been in a jam and she has been there with me every step of the way. The owner and the managers do not want you to lose your things. They are not opportunists. They are not trying to jack the price every two months. Their prices are reasonable and the customer service every single time leaves me either feeling hopeful or assured. I don’t know where the owner finds such good employees with such a strong work ethic but everyone I’ve ever dealt with there is always so polite and hard-working and always wants to finish the task. This is an exemplary company and an even more exemplary storage unit company. I could not recommend this place enough! Give Nicole a raise, she Really deserves it! Thanks y’all! ~Christina Russo ... Read more
    Cali G. - 17 April 2025
    The district manager has yet to address my being stuck in the elevator last Sunday... Besides crying and being traumatized. I was also wasting a 150 an hour because my movers could not get to the elevator to move my things. And I even moved out half a month early and paid you off for a full month. I am expecting some sort of compensation. It's amazing that all I did was walk onto that elevator and push the down button.And the elevator got stuck with me inside and nobody did anything to it.Yet you want to act like you need time to investigate.But the guy who was on duty knows exactly what happened. How dare anybody insinuate anything other than what really happened happened?I don't care if you just had the elevator serviced.It broke down with me on it and I did nothing to cause it and neither did my movers. ... Read more
    Dana C. - 4 April 2025
    I've been using Smart stop for a few months now. Since the day I open the account everybody has been professional and extremely reliable with communication. The staff and manager Nicole have maintained professionalism and bent over backwards to provide customer service in order to make sure that I have been well taken care of! ... Read more
    Robert D. - 9 March 2025
    We have been customers at SmartStop Self Storage CR 210/Pappy Road location for many years. Necole, the Site Manager, has been excellent to work with. She is always so professional and friendly. If she is working on property but out of the office, she always makes sure to leave a phone number to reach her on site. Necole- Thank you for making our experience here so pleasant. ... Read more
    Dorian S. - 28 February 2025
    My experience at this location was exceptional. Nicole was amazing. She was very, very helpful in my needs to find the right size storage unit. She explained everything carefully, what I was getting, and how everything would work. Her conversation was very informative, professional and inviting. Thanks for your help Nicole! ... Read more
    MARLON R. - 29 December 2024
    Amazing experience. I have been with SmartStop for a while now but needed to upgrade to a bigger unit. They made the process so easy and helped find the perfect unit close to my old one. Prices are very competitive and I do drive a little farther from my house to store at SmartStop even though there are closer places. Highly recommend storing your stuff here. ... Read more
    Dale D. - 27 December 2024

    About this facility

    Located at 10030 EW Pappy Road in St. Johns, FL, this SmartStop Self Storage facility offers a variety of unit sizes, including small, medium, and large, to accommodate different storage needs. With climate-controlled units, it’s an ideal choice for protecting your belongings from the warm, humid Florida weather that can otherwise lead to damage like warping or mold.

    This facility is designed for convenience with features like elevators and first-floor access, making moving items in and out hassle-free. The availability of drive-up access and indoor storage adds flexibility to suit different preferences. For those with larger items, the property also provides parking and RV storage, making it a practical option for vehicle owners. Security is a priority, with security cameras and a gated access system ensuring peace of mind when storing your items. An onsite manager is also available to assist with any questions or concerns.

    For added convenience, this facility offers moving supplies through its retail availability. Whether you're decluttering, downsizing, or need extra space for seasonal items, this SmartStop Self Storage location provides a secure and accessible solution for St. Johns residents.

    Price comparison

    See how this facility's unit prices compare to others in St. Johns, broken down by size.

    Small $94/mo
    Location minimum Location maximum
    $29/mo $169/mo
    Medium $279/mo
    Location minimum Location maximum
    $71/mo $376/mo
    Large $453/mo
    Location minimum Location maximum
    $147/mo $646/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    29

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    44

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 29, Bike Score®: 44

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Ascension St. Vincent's

      Services 0.38 miles

    • Seton Building

      Services 0.4 miles

    • Grumpies Restaurant

      Food & Drinks 0.41 miles

    • Culver's

      Food & Drinks 0.42 miles

    • Dunkin'

      Food & Drinks 0.45 miles

    • McDonald's

      Food & Drinks 0.5 miles

    • Truck Parking

      Services 0.52 miles

    • Popeyes

      Food & Drinks 0.53 miles

    • Sunoco

      Services 0.56 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    The facility at 10030 EW Pappy Road is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat: 9 a.m. - 4 p.m., Sun: 10 a.m. - 2 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At SmartStop Self Storage - 10030 EW Pappy Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 10030 EW Pappy Road for specific restrictions and recommendations.

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