Snapbox Self Storage - 38011 Pretty Pond Road, Zephyrhills, FL 33541

4.4/5 - 250 Reviews
Location:
38011 Pretty Pond Road, Zephyrhills, FL 33541
Office hours:
  • Mon-Sun: 6 a.m. - 10 p.m.

Snapbox Self Storage - 38011 Pretty Pond Road, Zephyrhills, FL 33541

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled First Floor Access
    $57/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled First Floor Access
    $33/mo
    15x10 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $133/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $133/mo
    10x15 Self Storage 150 Sq. Ft.
    Drive-up Access First Floor Access
    $91/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled First Floor Access
    $98/mo
    10x10 Self Storage 100 Sq. Ft.
    Drive-up Access First Floor Access
    $71/mo
    24x15 Self Storage 360 Sq. Ft.
    Drive-up Access First Floor Access
    $221/mo
    20x15 Self Storage 300 Sq. Ft.
    Climate-Controlled First Floor Access
    $186/mo
    20x10 Self Storage 200 Sq. Ft.
    Climate-Controlled First Floor Access
    $172/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled First Floor Access
    $233/mo
    10x30 Self Storage 300 Sq. Ft.
    Drive-up Access First Floor Access
    $148/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled First Floor Access
    $195/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled First Floor Access
    $183/mo
    10x20 Self Storage 200 Sq. Ft.
    Drive-up Access First Floor Access
    $112/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.4/5
    Average rating
    250
    Number of reviews

    Read some helpful reviews of Snapbox Self Storage, shared by real renters with genuine experiences and honest opinions.

    We’ve only had this storage unit for 3 months and I just received notice that the price is tripling. I understand supply and demand, so I called and spoke with someone and they were nice enough to adjust the price matching another storage place. I appreciated the adjustment and quick assistance. Their customer service is excellent. ... Read more
    Krystal D. - 11 March 2026
    Im not the one to say this but don't bother reading the 5 star reviews. This had this unit for 2 years. In the last year alone everything I've come up here the gate completely open I've documented several occasions of it being open until they close it down at 10pm. They jump the price almost every 6 months it seems like. No one is ever in the office. Been uo to the office several times in a day and no one is there. There is no security. Others who are getting their stuff out had their things stolen. As I was coming in to move my stuff out 3/1/26 cops literally escorted out people that were living here. The place is a joke the people that used to own it took great care of everything now this new company absolutely sucks. Please save your money and go to a different one. ... Read more
    corey r. - 1 March 2026
    I had a storage unit there I’ve had it for. I want to say a year it was supposed to be like $50 a month. I got an email saying my rent had went from $50 to like 130 and it’s the size of a closet.. So then I get a call saying hey would you take $80 to keep with us because I have automatic payments I’ve never been late or anything with the payment. I get back from vacation and all of a sudden I owe $160 and I’m not even allowed to move out or pay a pro rate in order to get my stuff out… Again, I’ve never missed a payment never been late. How do you justify almost tripling the rent? Absolutely insane prior to that never any issues. ... Read more
    Ashley S. - 23 February 2026
    This was the easiest and most convenient storage experience I've ever had! And I was a GM at a Uhaul moving and storage up north for 3yrs. This by far was the best experience ever! And even had customers service agents reach out to help if I needed it. I highly recommend this storage facility to anyone in need of a quick, easy, hassle free move! Thanks Snapbox Self- Storage! Keep up the good work. ... Read more
    Christine L. - 31 January 2026
    Great facility for quality storage! Clean and safe storage area including building and surrounding area. Gates and doors all work smoothly. I also like that it is well lighted 24-7. Very pleased and happy with Snapbox self storage! ... Read more
    Ed K. - 21 January 2026
    Would NOT recommend! This used to be a very nice facility. It was bought out by big box brand. Storage rents more than doubled immediately. After ownership changed, there was no management or staff available in the office. Outdoor areas began to have litter, trash, overgrown grass, etc. Bathrooms locked. Climate control no longer on/working. This service (rather lack of) went on for almost 6 months. August of 2025 Access code box not working, sliding door to climate control area not working correctly/locked. Communication via phone unavailable, and emails for customers go unanswered. Took over a month to get sliding door to climate control area fixed but no break on price given for not being able to access unit. October 2025 received an email stating storage rent was increasing again to TRIPLE the "current" rate.... For no management to be available, no restroom availability, climate control not on/working.... Yet no refund or credit for not being able to access our storage unit for nearly a month. ... Read more
    Sharleen S. - 8 October 2025
    Paula B. - 2 October 2025
    No one answers the phones, the doors have been broken and I can't access my belongings. The AC is not up to temp on the buildings last time I was there, there is people living in the units. Need a new property manager or assistant property manager. This AI stuff isn't working well ... Read more
    Nikki L. - 2 September 2025
    For the third week in a row, I was unable to access my storage unit. This has been very inconvenient and disappointing. When you rent storage, you expect reliable access, and unfortunately, that has not been the case here. I hope management takes this seriously and resolves the issue quickly. ... Read more
    Sarita A. - 31 August 2025
    If I could post negative stars I would. This storage unit has been nothing but a hassle since the day I moved my stuff in. No employees, can't get anyone on the phone,. The first storage unit had stuff spilled all over the floor and caused my friend to fall in the unit due to it couldn't be cleaned. The maintenance guy happen to show up and said the unit never should have. Even rented because it was red flagged for the slippery stuff on the floor. Due to no employees we had to make the decision to put my stuff in a different unit as they had already taken my money out. Again getting in touch with anyone to let them Know about the change in units was hours long waiting on the phone. Now the doors are broken AGAIN and I have not been able to access my unit or belongings for 3 weeks. I need paperwork out of my unit and can Not get in and after an hour on hold and recalling finally got someone on the phone that says they don't know when the problem will be fixed, they can't fix it. This is the worst place and the crappiest customer service due to lack of customer service. Who runs a business with no employees and no one to help your customers? ... Read more
    tracey w. - 29 August 2025
    If you're looking for frustration and a migraine, then this is the place for you. -Told there would be a lock waiting inside the unit. After 30 minutes on hold, the rep. told me to look in nearby empty units for a lock. Ultimately told I had to just go buy one -Tols standard padlock was fine. It's not. It requires a special adapting device. Of course there are none on site. -Calls and chats are answered by AI and you are told someone will contact you. That doesn't seem to happen at all -There is no one on site and no local number to call. They only have staff on sat. & sun. Overall, this is a very poor business model that has none on site90% of the time and no emergency contact number. Customer service is non-existent, except for when they collect the admin fee. Id cancel my contract, but no one will answer my calls ... Read more
    Raymond H. - 28 August 2025
    Jorge R. - 6 August 2025
    I’ve probably been with snap box about five years never had any trouble of somebody answering the phone talking to somebody at the place at (snap box) never had a worry about the gate being open. was always open never answer the phone y’all always going up and down on the prices every six months it’s ridiculous If y’all don’t get it together, I’m gonna have to go somewhere else to put my stuff. I don’t know if new owners took it over but they suck. Used to be a good place to store stuff. Well it ain’t anymore. ... Read more
    SunSetNightSkys 5. - 4 August 2025
    Well to be honest, you call multiple times and get recordings ,if you leave messages ,don't expect a phone the same maybe 3days after.... It's very difficult trying to get a live person by phone or even at the office. Depending who returns call lack of understanding and assistance not so good. Sorry but not sorry. This isy personal opinion. I spoke with other customers and they feel the same. Needs to improve on customer service... And possible someone available at all times for customers. Let's say that I won't or will be recommending this place to anyone unless you want to feel and get frustrated. Not content withy personal experience. Again Sorry but not Sorry. Have a pleasant day. ... Read more
    Maggie G. - 1 August 2025
    Not sure what is going on ..prices were just raised, but NO ONE is in attendance, the gate is always open to outer storage, front and back doors open without a code. Homeless hanging around the entrance last night begging for money ??. On Sunday people with dogs gathered at the front doors and stuff blocking the entrance, pitbull leashed and stuck in the front door! One entire hall clogged by someone's stuff. No AC in "climate controlled" for weeks now. We have left VM's and no response. Horrible smells. Office area ?? locked on Monday at 3:30pm!? Had enough, moving out. But who to tell? How do I get deposit back? Guess I can give my key to the homeless in the foyer. ... Read more
    pj k. - 17 June 2025
    Just reserved a storage unit and them paid so i can secure a move in date. The screen came back with an error but took my payment. called customer service and one the first day said its not there problem. have to wait 24 hours to cancel it even though they already have my payment but supposedly not showing in there system. ... Read more
    Bronson M. - 3 June 2025
    Gate is always open so ANYONE can access the property. No one is ever on site. When you reach the call center (?) they say someone "might" be in site the next day. Very poorly set up. Poor customer service. Get it together! I moved across the street to Extra Space. Excellent customer service over there AND a live person! ... Read more
    Ashley M. - 20 March 2025
    Unfortunately, I have to echo the recent experience as noted in the reviews given by other customers. Since GoStoreIt's purchase of Snapbox, the place has gone downhill. No one is at the office; customer service does not return calls. I had to send multiple emails to get a response. They then wanted to increase monthly rent by more than 80% per month. I cannot recommend GoStoreIt. As one reviewer noted below, make sure you ask what the historical increase of rent is after the initial term expires before renting a unit. Also make sure you ask other customers about their experience with the telephonic customer service. ... Read more
    Richard E. - 11 March 2025
    Snapbox was recently acquired by GoStoreIt. Before the acquisition, Snapbox was fantastic. They had in-office staff and the rent for the units was both reasonable and any adjustments to pricing were also reasonable. No more. The GoStoreIt acquisition focuses not on customer service, but on profits alone. For starters, the office is no longer staffed. The back secured gate was kept open for weeks, thereby exposing to the public access to their outdoor units before they decided to close it again. Multiple current and prospective tenants leave frustrated because no one is there during office hours. Everything now is handled through a call center, which never returned 3 of my calls. Only a week later was able to finally get through to someone live. The call center is the same type of wonderful experience as if you called customer service at a cable TV company. In other words, prepare to wait through a plethora of automated options, and then God help you waiting for a live representative. Pricing adjustments they are proposing for the units are outrageous and laughable. They tried to increase monthly rents by anywhere between 40% to 84% per month. Luckily, I live locally and was able to purchase a portable storage unit which I can put in my backyard instead. I would not do business with GoStoreIt. If you do, make sure you ask first how much the historical increase in your unit's monthly price is after 6 months. Don't get suckered. Shop around. ... Read more
    George G. - 6 March 2025
    Staff is never here during operating hours. Phone calls are unanswered during operating hours. Doubled price to make a “better experience” for customers with no actual changes. Would be better to invest in better customer service training and employees that are actually on site. Do not recommend ... Read more
    Jesse H. - 1 March 2025
    Less than 1 star if i could. Shady billing practices. Snapbox self storage Zephyhills, FL. I rented a storage unit in December. According the the letter they sent me, on January 16th they billed me $15 dollars and on January 18th they sent me a "preliminary lein" letter. The letter stated I was more than 14 days late on payment. I received the letter on January 24th. I'm no math wizzard, but the number of days between Jan 16 and Jan 24 is not 14, in fact its 8 days from when they billed me. The lein notice was the first billing I received from them. So, I called them, not disputing that I owe the money, but wanted to discuss the manner in which they are attempting to collect (lein is a legally threatening term). Of note, they have a card on file and authorization to collect reoccuring payment, so I'm not tracking what the issue is. The manager had lots of excuses, none of them really relevant, so I told them I'd be in to clear it out, settle the $15 that I owe, and we'll part ways. Well....they locked me out. Also of note, my mom has a unit there as well...and they just DOUBLED her monthly rate. ... Read more
    Joshua G. - 2 February 2025

    About this facility

    Located on Pretty Pond Road, this Snapbox Self Storage facility is conveniently situated in Zephyrhills, a growing community known for its warm, humid climate. Offering small, medium, and large units, this facility is well-suited for a variety of storage needs, whether you're decluttering your home, renovating, or need extra space for seasonal items.

    This facility provides climate-controlled units, an essential feature for protecting sensitive items like furniture, electronics, and documents from Florida's heat and humidity. The property also offers drive-up access, making loading and unloading straightforward, and indoor storage for added peace of mind. Security is a priority here, with security cameras and an onsite manager ensuring your belongings are well-protected. The facility also supports contactless renting and online payment, adding convenience to the rental process.

    For those needing vehicle space, parking is available, and moving supplies can be purchased onsite. This Snapbox facility is ideal for residents and businesses in Zephyrhills seeking secure, accessible, and flexible storage solutions that cater to the unique challenges of Florida's climate.

    Price comparison

    See how this facility's unit prices compare to others in Zephyrhills, broken down by size.

    Small $45/mo
    Location minimum Location maximum
    $16/mo $90/mo
    Medium $105/mo
    Location minimum Location maximum
    $42/mo $140/mo
    Large $181/mo
    Location minimum Location maximum
    $63/mo $605/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    46

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    32

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 46, Bike Score®: 32

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • 7-Eleven

      Grocery Stores 0.11 miles

    • Chick-fil-A

      Food & Drinks 0.12 miles

    • 7-Eleven

      Services 0.12 miles

    • Arby's

      Food & Drinks 0.15 miles

    • Wells Fargo

      Services 0.21 miles

    • Chili's

      Food & Drinks 0.22 miles

    • Chase

      Services 0.26 miles

    • Speedway

      Services 0.26 miles

    • Publix

      Grocery Stores 0.27 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 38011 Pretty Pond Road is accessible during regular access hours, typically Mon-Sun: 6 a.m. - 10 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Snapbox Self Storage - 38011 Pretty Pond Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 38011 Pretty Pond Road for specific restrictions and recommendations.

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