Extra Space Storage - 868 Queen Street, Honolulu, HI 96813

4.8/5 - 370 Reviews
Location:
868 Queen Street, Honolulu, HI 96813
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 5:30 p.m.

Extra Space Storage - 868 Queen Street, Honolulu, HI 96813

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x9 Self Storage 90 Sq. Ft.
    Climate-Controlled Elevator
    $384/mo
    10x7 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator
    $270/mo
    10x6 Self Storage 60 Sq. Ft.
    Climate-Controlled Elevator
    $212/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $128/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $104 - $169/mo
    8x10 Self Storage 80 Sq. Ft.
    Climate-Controlled Elevator
    $244/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator
    $230/mo
    6x10 Self Storage 60 Sq. Ft.
    Climate-Controlled
    $206/mo
    5x16 Self Storage 80 Sq. Ft.
    Climate-Controlled Elevator
    $282/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled Elevator
    $256/mo
    5x14 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator
    $184/mo
    5x12 Self Storage 60 Sq. Ft.
    Climate-Controlled Elevator
    $194/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $254/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $254/mo
    5x8 Self Storage 40 Sq. Ft.
    Climate-Controlled Elevator
    $144/mo
    5x8 Self Storage 40 Sq. Ft.
    Climate-Controlled
    $105/mo
    5x6 Self Storage 30 Sq. Ft.
    Climate-Controlled Elevator
    $148/mo
    5x6 Self Storage 30 Sq. Ft.
    Climate-Controlled
    $147/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    $60/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator
    $57 - $127/mo
    12x13 Self Storage 156 Sq. Ft.
    Climate-Controlled Elevator
    $357/mo
    12x12 Self Storage 144 Sq. Ft.
    Climate-Controlled Elevator
    $416/mo
    11x15 Self Storage 165 Sq. Ft.
    Climate-Controlled Elevator
    $378/mo
    11x12 Self Storage 132 Sq. Ft.
    Climate-Controlled Elevator
    $383/mo
    11x10 Self Storage 110 Sq. Ft.
    Climate-Controlled Elevator
    $334/mo
    10x18 Self Storage 180 Sq. Ft.
    Climate-Controlled Elevator
    $570/mo
    10x18 Self Storage 180 Sq. Ft.
    Climate-Controlled
    $495/mo
    10x17 Self Storage 170 Sq. Ft.
    Climate-Controlled Elevator
    $392/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $550/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $344 - $607/mo
    10x14 Self Storage 140 Sq. Ft.
    Climate-Controlled Elevator
    $406/mo
    10x13 Self Storage 130 Sq. Ft.
    Climate-Controlled
    $540/mo
    10x12 Self Storage 120 Sq. Ft.
    Climate-Controlled
    $432/mo
    10x12 Self Storage 120 Sq. Ft.
    Climate-Controlled Elevator
    $362/mo
    10x11 Self Storage 110 Sq. Ft.
    Climate-Controlled Elevator
    $334/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $509/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $295 - $398/mo
    20x20 Self Storage 400 Sq. Ft.
    Climate-Controlled Elevator
    $1,089/mo
    20x15 Self Storage 300 Sq. Ft.
    Climate-Controlled Elevator
    $884/mo
    20x10 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $629/mo
    19x25 Self Storage 475 Sq. Ft.
    Warehouse
    $1,902/mo
    16x30 Self Storage 480 Sq. Ft.
    Climate-Controlled
    $1,399/mo
    11x26 Self Storage 286 Sq. Ft.
    Climate-Controlled
    $894/mo
    11x20 Self Storage 220 Sq. Ft.
    Climate-Controlled Elevator
    $690/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled
    $847/mo
    10x26 Self Storage 260 Sq. Ft.
    Climate-Controlled
    $1,325/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled Elevator
    $725/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled
    $655/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $612/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $605/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Elevators
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.8/5
    Average rating
    370
    Number of reviews

    Read some helpful reviews of Extra Space Storage, shared by real renters with genuine experiences and honest opinions.

    I kept passing this place on Queen Street and would tell myself to check it out because my current storage facility is by Costco Iwilei (so much traffic due to construction and Costco). Staffer at ESS, Carlos is so patient! He helped me find the right size and gave good tips. Signing up was super easy and so convenient. Also, the price dropped! Winner, winner Chicken ?? dinner!! Mahalo Carlos!! ... Read more
    Julie G. - 19 June 2026
    Just got a unit today. Process was quick and explained very well. Leo was very helpful, transparent, and honest with everything especially regarding price. I appreciated his help, if I could give him 6/5 stars, I definitely would! ... Read more
    Elena T. - 2 March 2026
    I recently rented a 5’x5’ unit at Extra Space Storage on Queens St, and I had a really great experience. The first unit I was assigned had a vent at the top that cut into the space a bit, which wasn’t ideal. I mentioned it to James, and he immediately took care of it. He made switching to another unit super easy and even waived the transfer fee without me having to push for it. The whole process was smooth and stress-free. It’s not every day you come across customer service like that. James was professional, understanding, and genuinely helpful. He definitely deserves some recognition for how he handled everything. PROMOTE HIM NOW! ... Read more
    Jakob Y. - 28 February 2026
    We needed to find a new storage unit nearby with good prices, so we visited a few different places that day. One was slightly cheaper, but the customer service and how genuinely helpful everyone was made it an easy choice to go with Extra Space Storage. We were also able to pay for 24 months upfront to lock in a great rate, which is extremely helpful for a nonprofit. The office is clean and the staff is truly great. The storage building is well ventilated and the AC is strong, which is definitely a plus. There are three loading stalls right in front of the elevator, which makes moving things in and out really convenient. They also provide carts which are located right before the elevators as well. The parking lot is a bit small, but we have never had trouble finding a spot. Compared to our previous storage unit, this place has been a blessing. ... Read more
    Anastasia S. - 28 February 2026
    just checked into this storage unit, and it’s honestly the nicest facility I’ve ever been to. The entire place is incredibly clean, modern, and truly state-of-the-art. Everything feels secure, well-maintained, and thoughtfully designed. I was especially impressed by the check-in representative, Leo. He was so friendly, professional, and welcoming from the moment we arrived. He gave us a great tour and clearly explained how everything works. The whole process was smooth, easy, and stress-free thanks to him. Highly recommend this place—so far, so good! ... Read more
    Kayci K. - 14 February 2026
    Carla C. - 30 September 2025
    Leo was the best. He was kind in showing and helpful in processing all the paperwork. Made the entire process simple and stress-free. Jeff and Theresa were also the kindest folks in the office. The team was great overall. You will feel safe having them take care of you and your things. ... Read more
    Isaac L. - 27 September 2025
    I went to both locations where the staff was very friendly and helpful at each location. Jennifer at Hawaii Kai, and Teresa at Queen street. So helpful, and a good deal for my tight budget. Seems like a safe and secure facility, so I’m grateful. Mahalo! ... Read more
    Radha M. - 26 August 2025
    Ivy O. - 24 August 2025
    Leo was great! Good energy and great communication. We spoke about what I wanted to storage for and he was able to provide me with the best unit for what I wanted to do at the best price. I got really lucky because the unit I got was maybe a design flaw.. but it was the only one at the facility that had more space but cost the same amount. The reason I’m giving 3 stars is because I have a moving company and transferred my unit to one of my customers that needed it. 3 months later it turns out I was being billed for the unit still, which was clearly supposed to be switched. We both filled out a form and my customer gave his credit card info to the person handling the unit transfer. I spent a few moments on the phone being sent back and for between their customer service saying to call the store location, then location telling me to call customer service.. it was only when Leo got on the line was I able to figure out what happened with the unit. ... Read more
    Evan D. - 20 August 2025
    This is my first time renting a storage unit and the online booking system was very efficient. When I went to pick up keys at the facility, Leo made it very easy and throughly explained the process to access it and the security protocols in place. Awesome customer service Leo! ... Read more
    Rachel C. - 6 August 2025
    Fast, Friendly, and Hassle-Free! Excellent experience! Super easy online rental—no piles of paperwork. Leo was welcoming, answered all my questions, and made check-in a breeze. Friendly staff, clean facility, and very convenient! ... Read more
    Hildegardes C. - 4 August 2025
    Leo was very very helpful! Especially since I was in a time crunch I feel lucky he was there, we received the Best customer service. And Im pretty sure it was time for him to go and he still helped us out so that we could find the location of our unit Thank you so much for all your help and going above and beyond. This is what customer service is all about. ... Read more
    S L. - 4 July 2025
    Leo was awesome! I walked in and he greeted me immediately, gave me a tour and helped me sign a lease all in 20 min. $100 a month 5x5. I’m very happy with my experience. Facility is clean & accessible. ... Read more
    Miss S. - 8 April 2025
    Teresa was cordial and very helpful. She really seems to care about her customers. The security policies are comforting, and the facility and units are immaculate. We feel very comfortable about moving from a Public Storage facility on Dillingham that we've been in for ten years to Extra Space. It is an excellent and money-saving move. And, we feel welcome. ... Read more
    Anne M. - 6 April 2025
    Mr Leo, Ms.Tersea and Mr. Jeff is some of the most professional people that I have met when it comes to customer service. They made me feel as if I was family and their service is appreciated and outstanding. Thank you queen street team for bringing joy and happiness to my difficult time. ... Read more
    Leonard T. - 22 March 2025
    When we first moved our belongings into this facility in November after our move to Oahu I would have given it five stars. The facility was new, clean and the staff very helpful. However, things have gone downhill and fast. There are homeless people using the upper units for storage but they hang out there in them for long periods of time. I have personally witnessed this and reported it to management, was told they would look into it and that they had an idea who they were, but we never received any feedback. Then we came another time and had broken glass and trash in front of our unit clearly dropped from the unit above us, the employee I spoke to said they would get it cleaned up and they did but still no answer on the homeless people renting units! Both of their huge front and rear entry doors are now damaged, the back one has been permanently closed for at least two months and now the front one is damaged too. Today (a Sunday) we showed up to spend some time rearranging our storage and to retrieve items we NEEDED and the entire facility is locked up the gate is not working, no keypad access and there is a temporary fence blocking entrance with a notice that units can be accessed during office hours only. WE DID NOT RECEIVE ANY ADVANCE NOTICE of this closure. There was another tenant there with the same issue, a car full of stuff and can't get in to their unit. We should have been notified by email or text of this issue. We also will be asking for a reduced monthly rate if we can't access our unit other than office hours. I would never rent here again unless these issues are solved. I will update this review if that happens. ... Read more
    Jane M. - 17 February 2025
    The lady that helped us her name was Teresa she was so pleasant to talk to. Her customer service was attentive to what I needed, very helpful. I’m in the middle of moving so this made my transition go even smoother. Thank you for making the process less stressful! The unit and building are clean & up to my high standards. ... Read more
    M B. - 5 November 2024

    About this facility

    Located at 868 Queen Street in Honolulu, HI, this Extra Space Storage facility offers storage solutions for a variety of needs. Units are available in small, medium, and large sizes, making it a practical option for both individuals and businesses. With features like climate-controlled units, it's ideal for protecting your belongings from the humidity and heat common in Honolulu.

    This facility offers modern conveniences, including indoor access, elevators, and multi-level storage, ensuring an easy and efficient storage experience. For added security, the property is equipped with security cameras and is managed by an onsite manager. If you're looking to store a vehicle, parking options are available. The facility also provides contactless renting and online payment, making the rental process seamless. Moving supplies are conveniently available for purchase onsite.

    With its emphasis on security, accessibility, and convenience, this Extra Space Storage facility is a top choice for residents and businesses in Honolulu needing flexible and reliable storage options.

    Price comparison

    See how this facility's unit prices compare to others in Oahu, broken down by size.

    Small $193/mo
    Location minimum Location maximum
    $17/mo $564/mo
    Medium $417/mo
    Location minimum Location maximum
    $113/mo $1036/mo
    Large $943/mo
    Location minimum Location maximum
    $329/mo $1979/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    95

    out of 100

    Walk Score

    Walker's Paradise

    Daily errands do not require a car

    77

    out of 100

    Transit Score

    Excellent Transit

    Transit supports many daily routes

    63

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 95, Transit Score®: 77, Bike Score®: 63

    Neighbourhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Queen Street + Kamani Street

      Transportation 0.1 miles

    • BMW of Honolulu

      Shopping 0.1 miles

    • BMW

      Services 0.1 miles

    • Cafe Villamor

      Food & Drinks 0.1 miles

    • Million

      Food & Drinks 0.1 miles

    • Asahi Grill Ward

      Food & Drinks 0.1 miles

    • Audi of Honolulu

      Shopping 0.1 miles

    • Longs Drugs

      Services 0.1 miles

    • Lotus

      Shopping 0.1 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 868 Queen Street is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat: 9 a.m. - 5:30 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Extra Space Storage - 868 Queen Street, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 868 Queen Street for specific restrictions and recommendations.

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