Public Storage - 7828 West Washington Street, Indianapolis, IN 46231

4.8/5 - 397 Reviews
Location:
7828 West Washington Street, Indianapolis, IN 46231
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9:30 a.m. - 5 p.m.
  • Sun: 10 a.m. - 2 p.m.

Public Storage - 7828 West Washington Street, Indianapolis, IN 46231

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $37 - $48/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $66/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Roll-Up First Floor Access
    $42/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $131/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $123/mo
    10x15 Self Storage 150 Sq. Ft.
    Roll-Up Drive-up Access First Floor Access Outdoor Access
    $102/mo
    10x10 Self Storage 100 Sq. Ft.
    Roll-Up Drive-up Access First Floor Access Outdoor Access
    $79/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $67/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $159/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator Roll-Up First Floor Access
    $151/mo
    10x20 Self Storage 200 Sq. Ft.
    $49/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.8/5
    Average rating
    397
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    My brother passed he had a storage unit and Tim with public storage was SO HELPFUL, we were in a bind because brothers unit was full. Tim was so kind and sympathetic and went out of his way to help us. THANK YOU TIM FOR BEING SUCH A KIND PERSON AND HELPFUL ?? ... Read more
    Peggy S. - 5 June 2026
    I had a great experience Renting a unit with public storage Joslyn Was great, She answered all my questions and was very professional. I would recommend public storage to any of my friends or anybody who needs a storage unit Thanks. ???? ... Read more
    joe - 21 February 2026
    A week ago I left a 5 star review, today I changed it to a 1 star because the entrance and the lot had not been plowed for 4 days making it near impossible to access the facilities without 4 wheel drive. Tim was great when I got unit a week ago, but it shouldn't take 4 days to snow plow the facilities. Tim did call to inform me that they changed snow plow company and he was assured that it would be done today. Because of all this, I cannot change back to a 5, but as long as it gets done and because Tim did call back to let me know what was going on, I gave a 4 star. Tim was extremely helpful when I rented unit. ... Read more
    Mike O. - 29 January 2026
    I had an issue with the billing notice I received for my unit. I have been with this company for a long time and was very concerned about the notice I received that my bill was being raised yet again and which for myself being on a fixed income was a lot for me. I called and left a message and my call was returned promptly by Tim. Tim was very understanding with my issue and was able to help me get my rate reduced. Tim was very respectful and kind. Public Storage, Tim is an asset to your company. ... Read more
    Pam S. - 7 October 2025
    Tim was super helpful and informative while my boyfriend and i were looking to get a storage unit! he showed us the size of the one we wanted, got us set up and on the way and made it so quick and easy while also giving up plenty of information! not to mention it’s super clean! i definitely recommend this place if you’re in need of a storage unit and want good customer service! ... Read more
    Taylor S. - 5 October 2025
    I've been trying to leave a review,to let you know how helpful and happy of the assistance your employee Tim,from 7828 W Washington . I had received a message that my storage was raising and he was able to keep my storage fee down, for another 3 months to my original, that I was quoted and had been paying. You are fortunate to have an employee,that works and cares ,for your customers, as he does. Because in this day and age, theres so many that work for employers,that don't take their jobs seriously and only care about getting a pay check. Your fortunate to have an employee,that cares for your customers. I'm fortunate to have found a business, that this employee cares for your customers. I will continue to be a customer of yours as long as I need your facility. Thank You again for your outstanding employee,customer standings. ... Read more
    Lenny P. - 15 September 2025
    Raymond J. - 31 August 2025
    Tim was very helpful and has always been there for me. He has helped me on so many occasions with my unit and with what has happened on the past. I wouldn’t want to rent with nobody else but Tim. I’ve came across people who treat people like trash but Tim he treats everybody like we are human. He is very kind, sweet, honest, and helpful. If you need a great storage manager there Tim is your go to person. The work and wonders he does for his customer he goes above and beyond. He is a voice for us. That’s the type of person I want to deal with when it comes to these things. Thank you Tim for your help and just being you. ... Read more
    Andrea P. - 22 August 2025
    The Manager (Tim) at the 7828 West Washington St. Indianapolis, Indiana location customer service is rarely applied these days. He went above and beyond to make sure I had the right unit and everything was correct. Thank you Tim! ... Read more
    Anthony P. - 5 August 2025
    Anthony M. - 2 August 2025
    Never had a problem here that wasn't pretty easily resolved. Tim is great and super helpful. Real, old school, good customer service. Don't be afraid to call and leave a message if he's not in the shop he will get back to you. ... Read more
    DaGiant R. - 18 June 2025
    Tim (manager) was knowledgeable, friendly and professional! Tim assisted me with what I thought was going to be a difficult process of making changes to my initial reservation. He made the transition smooth. He explained the process in detail. He did this all with a smile:) ... Read more
    Kari S. - 5 April 2025
    Heather M. - 14 March 2025
    Been with public storage for over a year. I can't explain how good they was to me and my family and to protecting our belongings. Tim he always so nice and very helpful in any way. He always answered all our questions and quick to respond to you when you call and leave a messages. If I could give Tim 5 stars to his supervisor I sure would. Thank you Tim for all you done for my family. ... Read more
    Savannah G. - 26 February 2025
    I rented an indoor unit at this location for about 3 years. The office staff were always very kind, especially Tim whom I spoke with over the phone several times. They always tended to my needs in a timely manner and cared to resolve any issues I had. I always felt that my belongings were very secure and I appreciated the extra levels of security such as the gate, code access, security cameras and a well-lit building, especially when going to my storage unit at night. They also have rolling carts available at all times to assist with moving things, which I used many times and greatly appreciated. Thank you Public Storage for keeping my belongings safe and secure, and thank you Tim for all your help and kindness ?? ... Read more
    Callie B. - 1 February 2025
    I called the online customer service number to reserve a unit as I was going to be moving the the following week and had a U Haul reservation. The phone rep was so friendly. The process was painless, and I was sent a link. Unfortunately, I pressed the submit button and it took me to the payment page without an overview. I agreed to payment and the phone rep reviewed the details. He had reserved a unit in Indianapolis when I thought he was reserving a unit in Hobart - that is a 3 hour difference . He apologized profusely and transferred me to customer service. They could not process a refund for a week and I could not get the $1 for the first month promotion since technically I already had paid for a unit with Public Storage even though the rep made a mistake. I spoke with the property manager, Tim. He was nothing short of amazing! He thought outside the box by refunding my unit lock right away, "vacating" me from the account so that I could reserve a new unit elsewhere. He also provided me with guidance for what to do next. He was super friendly and helpful. ... Read more
    Tiffany Y. - 1 February 2025

    About this facility

    Located at 7828 West Washington Street in Indianapolis, this Public Storage facility offers a range of unit sizes, including small, medium, and large options, making it a convenient choice for a variety of storage needs. Whether you’re decluttering your home, managing a move, or storing seasonal items, this facility provides flexible solutions. The availability of roll-up units, elevators, and first-floor access ensures easy loading and unloading, regardless of your storage requirements.

    This facility is equipped with climate-controlled units, ideal for Indianapolis's fluctuating weather, protecting your items from extreme heat, cold, and humidity. For vehicle storage, options like RV storage and drive-up access make this facility particularly versatile. Security is a top priority, with features such as security cameras, a gated entrance, and an onsite manager offering added peace of mind.

    With contactless renting, online payment, and a retail section for moving supplies, this Public Storage facility is designed to simplify the entire storage process. It’s an excellent choice for Indianapolis residents seeking convenient, secure, and flexible storage solutions.

    Price comparison

    See how this facility's unit prices compare to others in Indianapolis, broken down by size.

    Small $48/mo
    Location minimum Location maximum
    $17/mo $216/mo
    Medium $100/mo
    Location minimum Location maximum
    $50/mo $349/mo
    Large $120/mo
    Location minimum Location maximum
    $49/mo $1616/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    10

    out of 100

    Walk Score

    Car-Dependent

    Almost all errands require a car

    33

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    34

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 10, Transit Score®: 33, Bike Score®: 34

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • The Catalina Motel

      Services 0.24 miles

    • Capri Motel

      Services 0.35 miles

    • Meineke

      Services 0.61 miles

    • Prestige Auto Sales

      Shopping 0.7 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 7828 West Washington Street is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat: 9:30 a.m. - 5 p.m., Sun: 10 a.m. - 2 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 7828 West Washington Street, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 7828 West Washington Street for specific restrictions and recommendations.

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