Public Storage - 71 Bishop Street, Framingham, MA 01702

4.7/5 - 250 Reviews
Location:
71 Bishop Street, Framingham, MA 01702
Office hours:
  • Mon-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 71 Bishop Street, Framingham, MA 01702

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

Unit size details are currently not available for this property. Please contact the property operator for details about available units.

Amenities & features

  • Climate-Controlled
  • Indoor
  • Drive-Up Access
  • Retail Available
  • Security Camera
  • Gate
  • Unstaffed Location
  • Parking
  • Multi-Level Storage
  • Online Payment

Customer reviews

4.7/5
Average rating
250
Number of reviews

Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

Customer service was extremely rude. I wanted to transfer my unit, but the property manager told me I would have to come back later to finish the transfer. Once I return back later, he locked the doors and charged me for both units. Customer service also did not help. They are refusing to respond and resolve the issue. I’ve never been treated so poorly in an establishment that has mouse droppings, leakages, and is filthy. ... Read more
Annalouisa S. - 15 May 2026
Steve H. - 9 April 2026
This is my first time writing a review for Public Storage, even though I've been renting a couple of units there for almost two years now. The entire online booking system, including the on-site booking process with the manager, works perfectly. The gates, doors, and elevators are all automated. Even during a snowstorm, I arrived at the storage facility without any issues. Everything was cleaned. I also had experience working with online support. Public Storage's online representative, Jhornaliza E, resolved all my issues in seconds. Thank you for your responsible and high-quality customer service. ... Read more
ALEX S. - 26 February 2026
very nice gentleman very hospitable, very professional and very welcoming one of the best storages I’ve been to yet very clean and elevator access smells very good in this space. Enjoy I recommend anyone. ... Read more
Shanice A. - 1 December 2025
John, the manager was a fantastic help. He switched storage units for me when I checked in to make it easier for me to move in. He explained everything in detail, showed me how the gates work. When it came time to move my belongings into he unit he walked me down to it, gave me very clear instructions on how to operate and lock the door. It was a very pleasant experience and I'd be happy to recommend this facility to anyone. ... Read more
Lee A. - 6 October 2025
I wish I could leave negative stars!!!!!! The first time I paid late, I immediately paid the bill (including fees), but my unit was still locked. I called and was told they “forgot” to unlock it and would do it right away, yet days later it was still locked. I had to go in person and walk with staff to make sure it was actually opened. Fast forward to September—I paid on 9/13. Almost two weeks later, I went with a car full of items and the unit was STILL locked. I decided that I would wait and see how long it takes them to unlock the unit. Today, 10/2, it WAS STILL locked. Upon leaving there, I tried to call them but it went to voicemail, so I left one explaining the situation at hand, and letting them know that I feel as though we are owed some type of compensation. We paid for a month that we weren’t able to access our unit. 2.5 hours later I get a call back from Sumeoun. explained the whole situation, including how this has happened in the past with my unit remaining locked after I paid and then still staying locked after I called to have it unlocked, and let him know that I believe we are owed some type of compensation. Instead of helping, he was rude, accused me of not calling on purpose “just to get a free month,” and then said there’s no district manager or way to escalate. Completely unacceptable. He kept asking why I didn’t call to have the unit unlocked because that’s “what most customers would do.” So I kept asking him why he didn’t unlock my unit right when I paid because that’s what “most businesses do.” Not to mention that this is NOT THE FIRST TIME THIS HAS HAPPENED!!!! He also made a comment about me making a late payment. That is absolutely NONE of his business. My payment was made (with late fee included), and it is their responsibility to unlock paid units without me begging them to. This isn’t just unprofessional—it’s negligence. I work in customer service myself, and if I spoke to a customer the way he spoke to me, I’d be out of a job. ... Read more
Mari - 2 October 2025
This storage facility is clean, secure, and very well-maintained, which gave me total peace of mind for my belongings. The staff, Mr Saulmen, is incredibly friendly and helpful, making the whole process smooth and stress-free. I highly recommend this place to anyone in need of reliable storage—5 stars all the way! ... Read more
Cup C. - 30 September 2025
Awesome Storage. I have been a customer of PS and many more brands over the last 25 years, and this one is hands down the best. Manager (Soulman), is amazing and very helpful. Totally recommend this place. Service is great, location sparkling clean and prices are fair. 5 stars no doubt. ... Read more
piolon s. - 24 September 2025
I had an amazing experience with Public Storage in Framingham, MA! From start to finish, the process was super easy and smooth. Renting online was not only convenient but also gave me way better pricing than expected. A huge shoutout to the property manager, Vanessa—she was incredible! Super friendly, professional, and went above and beyond to make sure I had everything I needed. It’s rare to find customer service like this nowadays, and she truly made me feel like a valued customer. Highly recommend this location if you’re looking for a stress-free storage experience with top-notch service! ... Read more
Rich S. - 2 May 2025
I am extremely disappointed with my experience at this Public Storage location. When I first returned to my unit, I found that someone had drilled into it. I’ve come back multiple times only to find mouse droppings all over the location, even though there is no food anywhere near my unit. To make matters worse, my unit had an auction lock on it for three months even though my account was paid in full. When I finally arrived to access my unit, I was told it would be left unlocked because the location had run out of locks — a completely unacceptable and unsafe situation. When I asked about receiving a credit for this massive inconvenience, an extremely unprofessional manager (or DM) rudely told me over the phone that “you won’t be getting that.” I will be expecting contact from someone above him to address his unprofessional behavior. Additionally, the insurance offered only covers $250 for damages caused by pests — which clearly invaded the facility — and after 8 months, my situation still has not been resolved. I still do not have a lock for my unit. Between the blatant lack of security, poor pest control, terrible customer service, and inadequate insurance coverage, I strongly urge anyone considering this location to look elsewhere. The property manager is not at fault just the person who she works under. ... Read more
Jalen W. - 28 April 2025
Thanks Venessa you’re the best when I got my unit I was going through so much and your smile and helpful soul. Gave me the Strength to do what needs to be done. The office and building is so clean and always ready to go Thanks Venessa we need more like you in the world. ... Read more
Mary F. - 9 April 2025
When I went in today with a question about my unit, Venessa was so courteous and helpful. I was in and out of there in no time. Excellent service! And the unit has been just as advertised -- clean, climate controlled, and secure. We've been very pleased. ... Read more
Anne R. - 2 April 2025
My experience was incredibly good especially Venessa for all her help with overcoming our language barrier in Portuguese and for assisting us in choosing the perfect storage unit. Her support made the process so much easier and more efficient. It's incredibly helpful to have someone who is fluent in more than one language. Knowing that Venessa also speaks Spanish adds another layer of comfort, making it even easier to communicate and understand the process. We truly appreciate her patience and expertise! ... Read more
ashley h. - 27 March 2025
What sets Vanessa apart are her people skills she’s friendly, approachable, and genuinely cares about her customers. She made me feel valued and took the time to ensure all my questions were answered. I highly recommend Vanessa and this storage location. She goes above and beyond to make the experience simple and enjoyable. Thank you, Vanessa! ... Read more
Lumary F. - 7 February 2025
Vanessa is an amazing manager! She made the whole process so easy and stress-free. Her professionalism and knowledge about the job are impressive, and she explained everything clearly. What sets Vanessa apart are her people skills she’s friendly, approachable, and genuinely cares about her customers. She made me feel valued and took the time to ensure all my questions were answered. I highly recommend Vanessa and this storage location. She goes above and beyond to make the experience simple and enjoyable. Thank you, Vanessa! ... Read more
Kevin - 1 December 2024

About this facility

Located at 71 Bishop Street, this Public Storage facility in Framingham, MA, offers a range of unit sizes, including small, medium, and large, designed to accommodate a variety of storage needs. Whether you're decluttering your home, storing seasonal items, or need space for larger belongings, you'll find the right fit here.

This facility stands out with its climate-controlled units, a feature especially important in Massachusetts, where fluctuating temperatures and humidity can affect sensitive items like furniture, electronics, and documents. The property also provides drive-up access, making it easy to load and unload items directly from your vehicle, and indoor storage for added protection against weather. Additional conveniences include elevators for accessing upper-level units, first-floor access options, and ample parking, which can also accommodate RV storage. Security measures such as security cameras ensure a watchful eye on your belongings at all times, even at this unstaffed location.

For added convenience, this facility accepts online payments and offers moving supplies for purchase. With its versatile features, this Public Storage facility is a strong choice for families, businesses, and vehicle owners in the Framingham area.

Location & walkability

This storage facility is in a highly accessible area with excellent walkability and public transit options.

76

out of 100

Walk Score

Very Walkable

Most errands can be accomplished on foot

42

out of 100

Transit Score

Some Transit

A few nearby public transportation options

48

out of 100

Bike Score

Somewhat Bikeable

Minimal bike infrastructure

Walk Score®: 76, Transit Score®: 42, Bike Score®: 48

Neighborhood highlights

Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

  • Burger King

    Food & Drinks 0.11 miles

  • Springdale Barrel Room

    Food & Drinks 0.13 miles

  • Shell

    Services 0.16 miles

  • Shell

    Grocery Stores 0.17 miles

  • Jack's Abby Beer Hall & Kitchen

    Food & Drinks 0.18 miles

  • Dollar General

    Shopping 0.18 miles

  • Seabra Foods

    Grocery Stores 0.19 miles

  • Clark St & Grant St

    Transportation 0.2 miles

  • Terra Brasilis

    Food & Drinks 0.21 miles

Frequently Asked Questions

The right storage unit size depends on what you plan to store and how much space you need to move around your items.

5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

The facility at 71 Bishop Street is accessible during regular access hours, typically Mon-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

At Public Storage - 71 Bishop Street, available security amenities may include Security Camera, Gate, designed to help keep your items protected.

Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

For safety reasons, most self storage facilities restrict certain items. These commonly include:

  • Hazardous, flammable, or toxic materials
  • Perishable food
  • Live plants or animals
  • Cash, firearms, or irreplaceable valuables

Always check with the facility at 71 Bishop Street for specific restrictions and recommendations.

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