Prime Storage - 18 Sargent Street, Gloucester, MA 01930

4.8/5 - 272 Reviews
Location:
18 Sargent Street, Gloucester, MA 01930
Office hours:
  • Mon-Fri: 10 a.m. - 6 p.m.
  • Sat: 10 a.m. - 4 p.m.

Prime Storage - 18 Sargent Street, Gloucester, MA 01930

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled First Floor Access
    $234/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled First Floor Access
    $244/mo
    5x10 Self Storage 50 Sq. Ft.
    $185/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled First Floor Access
    $182/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $172/mo
    5x8 Self Storage 40 Sq. Ft.
    Climate-Controlled First Floor Access
    $172/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled First Floor Access
    $148/mo
    10x17 Self Storage 170 Sq. Ft.
    Climate-Controlled First Floor Access
    $382/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $369/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $331/mo
    10x10 Self Storage 100 Sq. Ft.
    $292/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled First Floor Access
    $290/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $274/mo
    7x20 Self Storage 140 Sq. Ft.
    Climate-Controlled First Floor Access
    $342/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled First Floor Access
    $697/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled First Floor Access
    $599/mo
    10x20 Self Storage 200 Sq. Ft.
    $442/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled First Floor Access
    $398/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $378/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Retail Available
    • Onsite Manager
    • Truck Rentals
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Elevators
    • First Floor Access
    • Online Payment

    Customer reviews

    4.8/5
    Average rating
    272
    Number of reviews

    Read some helpful reviews of Prime Storage, shared by real renters with genuine experiences and honest opinions.

    ASHLEY was above and beyond uniquely engaging as if we knew each other for years! She did professional work for both the company and the client. The best customer service I have been a part of, all people should emulate her style easy going person making on feel comfortable through the moving process which is a tense process 24/7. She’s the best to have on your team find Ashley she’ll make your team better. Best, Michael SPAZIANI ... Read more
    Michael S. - 13 July 2026
    Prime Storage provided a seamless experience, easy access, and a clean climate controlled unit when I was in a pinch during a recent move. Ashley, the Gloucester location's lead person, was kind, knowledgable, and professional. I walked away knowing all of my "stuff" was in a good place. ... Read more
    Julie C. - 10 June 2026
    Ashley could not be more efficient, helpful and awesome. Her understanding of customers needs which I can say saved me in a hugely stressful time without blinking! Care in ones job like that is unfortunately lacking in many businesses. Not Ashley! 10! Out of 5! Thank you so much! ... Read more
    Larry B. - 2 March 2026
    Leigh A. - 28 February 2026
    I had an emergency and needed good, clean accessible storage for the things that mean the most to me. Prime turned out to be just what I was looking for. They worked with me to find exactly what I wanted and even gave me a nice discount to start out. The folks there couldn't have been nicer! ... Read more
    Pat M. - 27 February 2026
    Ashley was super friendly and followed up with a phone call after I inquired about units online. She was very informative about the units, policies, and ran me through everything I needed to know. I was even able to secure my unit for 4 months for the price of 2! Grounds were very clean, units were very clearly marked and easy to find. ... Read more
    Bernard - 17 January 2026
    I recently moved back home to Massachusetts but was in need of storage for my stuff until I obtained a place. Prime Storage has been so wonderful! This has been such a great experience. I had to move to a larger unit and they still allowed the discount. Rents were just increased but due to not starting new employment until next week; the manage Ashley was able to find another discount I was eligible for. I highly recommend this place in Gloucester MA. All staff have been incredible….especially Ashley! She rocks!!!! ... Read more
    Jennifer C. - 17 November 2025
    Excellent experience with Prime Storage. I found excellent management of this facility in a convenient location. The spaces are nicely maintained and easy to access anytime of day. The site manager was particularly helpful and very professional. She responded to phone calls and inquiries very quickly and sent out reminders that helped avoid extra charges. ... Read more
    J W. - 22 October 2025
    This place is great. Super clean, easy to navigate and Ashley and Richard were both incredibly helpful and very easy to work with. I have had to call a few times to arrange pod drop offs and each time Ashley was very accommodating and helpful. Given the stresses involved in coordinating moves and storage Ashely made this process the easiest part of it all- thank you for that! ... Read more
    Stacey T. - 18 October 2025
    Julie G. - 4 October 2025
    Great facility, looking very new and thoroughly clean. Manager Ashley is delightful and really efficient and she went out of her way to show me around and help me move in. Access is so easy, with your own password and at wide- ranging hours (they close for just a couple of hours, late-night). This has been a god-send for me, so thanks big-time to you, Ashley. Whole-heartedly recommended! ... Read more
    Christopher G. - 22 September 2025
    Highly recommend due to care of units and Ashley’s customer service which was excellent. She took the time to hear what type of storage needs I had and gave several recommendations as well as a tour. Not pushy! Very helpful! ... Read more
    Rebecca N. - 22 August 2025
    Nicole L. - 8 August 2025
    Lever 2. - 8 August 2025
    Ashley, the manager at Prime Storage in Gloucester is great. Her customer service is Superior. She is knowledgeable and friendly and helpful. If I had a service business of my own, I would hire Ashley to run my operation and feel lucky to get her. ... Read more
    jennifer-lee L. - 30 June 2025
    Ashley made my storage rental easier than I could ever imagine. She's been there for a long time and is very knowledgeable she gave me the best customer service one could ask for. She even took me by the hand to show me right where my rental unit was and that's why I rent from Prime.....Ashley is the reason why I rented ...when you get customer service like I did the price don't matter building the relationship with your renter does....Raise.... ... Read more
    Charlie P. - 23 March 2025
    Kenny M. - 14 March 2025
    Clean units, definitely climate controlled, and friendly staff whenever I spoke with someone in person or via phone call. Manager Ashley had been the most kind and helpful over the years during my switching units… she always on top of things and able to assist me with my storage plans. ... Read more
    Jacq C. - 28 February 2025
    Elizabeth C. - 16 February 2025
    We rented a unit for 1.5yrs while construction was ongoing on our property. Ashley was so wonderful during that entire period with questions or issues I had with our unit! We’ll be back to prime storage again if we have a storage needs in the future! ... Read more
    Cara B. - 14 December 2024

    About this facility

    Conveniently located at 18 Sargent Street in Gloucester, MA, this Prime Storage facility provides a variety of storage solutions to meet diverse needs. With small, medium, and large units, there’s a space for everything from seasonal items to larger household belongings. For customers with sensitive items, the climate-controlled units ensure protection against the region’s fluctuating temperatures and humidity, ideal for Massachusetts’ coastal weather.

    This facility offers indoor access, with the convenience of elevators and first-floor access, making it easy to load and unload items without stress. Security is a priority, with a gated perimeter, security cameras, and an onsite manager to provide peace of mind. For added flexibility, this Prime Storage facility features parking options, and moving is simplified with truck rentals and a retail section for packing supplies.

    With its contactless renting options, online payment, and modern amenities, this facility is a great choice for residents, businesses, or anyone transitioning between homes in the Gloucester area.

    Price comparison

    See how this facility's unit prices compare to others in Gloucester, broken down by size.

    Small $191/mo
    Location minimum Location maximum
    $72/mo $244/mo
    Medium $326/mo
    Location minimum Location maximum
    $158/mo $382/mo
    Large $503/mo
    Location minimum Location maximum
    $150/mo $697/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    86

    out of 100

    Walk Score

    Very Walkable

    Most errands can be accomplished on foot

    45

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    53

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 86, Transit Score®: 45, Bike Score®: 53

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • McDonald's

      Food & Drinks 0.17 miles

    • 7-Eleven

      Grocery Stores 0.18 miles

    • Maplewood Ave and Cleveland Street

      Transportation 0.18 miles

    • Shaw's

      Grocery Stores 0.21 miles

    • Turner's Seafood

      Grocery Stores 0.22 miles

    • Conleys drug store

      Services 0.23 miles

    • Gloucester

      Transportation 0.26 miles

    • Ocean Garden

      Food & Drinks 0.26 miles

    • Mike's Pizza

      Food & Drinks 0.27 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 18 Sargent Street is accessible during regular access hours, typically Mon-Fri: 10 a.m. - 6 p.m., Sat: 10 a.m. - 4 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Prime Storage - 18 Sargent Street, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 18 Sargent Street for specific restrictions and recommendations.

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