Prime Storage - 969 Shawmut Avenue, New Bedford, MA 02746

4.5/5 - 221 Reviews
Location:
969 Shawmut Avenue, New Bedford, MA 02746
Office hours:
  • Mon-Fri: 10 a.m. - 6 p.m.
  • Sat: 10 a.m. - 4 p.m.
(351) 500-1399

Prime Storage - 969 Shawmut Avenue, New Bedford, MA 02746

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    9x10 Self Storage 90 Sq. Ft.
    Climate-Controlled First Floor Access
    $184/mo
    8x10 Self Storage 80 Sq. Ft.
    Climate-Controlled First Floor Access
    $163 - $199/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled First Floor Access
    $153/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled First Floor Access
    $138/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled First Floor Access
    $74/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $214 - $252/mo
    10x13 Self Storage 130 Sq. Ft.
    Climate-Controlled First Floor Access
    $200 - $263/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled First Floor Access
    $167 - $202/mo
    30x10 Self Storage 300 Sq. Ft.
    Climate-Controlled First Floor Access
    $366/mo
    20x15 Self Storage 300 Sq. Ft.
    Climate-Controlled First Floor Access
    $366/mo
    19x22 Self Storage 418 Sq. Ft.
    Climate-Controlled
    $862/mo
    15x15 Self Storage 225 Sq. Ft.
    Climate-Controlled First Floor Access
    $452/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled First Floor Access
    $366/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled First Floor Access
    $490 - $592/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled First Floor Access
    $366 - $463/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • First Floor Access
    • Online Payment

    Customer reviews

    4.5/5
    Average rating
    221
    Number of reviews

    Read some helpful reviews of Prime Storage, shared by real renters with genuine experiences and honest opinions.

    This was my very first time renting a storage unit, and I had absolutely no idea how the process worked. The manager, Mark, was incredibly courteous and helpful. He took the time to explain everything to me step-by-step, making sure I understood how it all worked. Thanks to him, renting with Prime Storage was so simple, easy, and stress-free. Highly recommend this location and Mark's outstanding customer service! ... Read more
    Lillian S. - 14 July 2026
    I have two storage units with prime storage and I have been nothing but extremely impressed with the cleanliness of their facilities and the top priority they take in serving their customers and all of our needs! The 15 hours a day, 7 days a week of access hours has been extremely helpful with the amount of access I have needed to my units and not to mention the customer service is top notch! Always very professional and over accommodating, I will always choose prime storage over any other company out there! - Norman Rebeiro II ... Read more
    Storm C. - 13 June 2026
    Susan provided excellent service from start to finish. She was friendly, helpful, and very knowledgeable, taking the time to answer all of our questions. She even gave us a tour of the facility, which we really appreciated. The entire storage facility was very clean and well maintained. Overall, it was a great experience and I would definitely recommend this location! ????? ... Read more
    Talal S. - 5 March 2026
    Great customer service. The place is beautiful and so clean and I feel safe there. Very affordable too. They have carts to use too. And its climate control so not water to worry about ruining anything. ... Read more
    Gina B. - 16 August 2025
    very clean and safe facilities. Very happy to see all the cameras running. Phil was very nice and helpful with getting me set up with a unit. There was a nice lady there as well, but I don’t know her name. ... Read more
    Emma D. - 27 June 2025
    The woman that helped me, Susan, was very kind and very professional. She was able to answer all my questions about my needs and was able to get me into the right size storage unit. I will go back there again and recommend this business to all my friends and family. ... Read more
    Patrick B. - 20 May 2025
    The storage space is just as advertised. As long as my belongings are safe and secure My rating is sufficient. The one thing by which I feel (not that one person's experience matters in a company this large) should accommodate a customer with a way to move items in and out when office is closed. I'm speaking mainly about Sundays, which is probably the most useful day when it comes to moving... I mean you could develope a corral with a key pass entry. If your equipment is NOT returned by said customer than charge that person the cost of a new flat dolly. (I guess that's what they are called) There is a sign up referencing "due to the fact customers don't return them a customer must wait until the office opens", certainly limits the usage time of the storage unit all together and due to the fact that there is nothing available to move heavy items to and from a storage unit that is very far away from the exit door, makes for bad business and unsatisfied customers. Although my number one complaint, I gave a 4 star. The attendant on duty is always kind and accommodating. It's the companies decision to have all customers suffer at the hands of those who do not comply. Your company should come up with a better solution. Ty ... Read more
    Dawn A. - 26 December 2024
    Like others said i had a good review until I moved my items out and was sad to see almost every single purse&bag I had was covered with mold, after they increased their prices. $160 a month to ruin your possessions. Stay away. ... Read more
    mooshki - 7 December 2024
    Thank you Debora S. for having great customer service skills. She was very capable of providing the best experience possible and answered all of my questions. She did above and beyond what was required and I appreciate the quick and efficient help that I recieved from Debora S. on 11/5/24 ... Read more
    Rob T. - 12 November 2024
    If I could give this place zero stars I would. DO NOT STORE YOUR STUFF HERE, UNLESS YOU WANT MOLD. Anything that was not contained in boxes was destroyed. Couches, recliners, shelves, strollers, giant expensive bean bag chairs. All covered in so much mold. Even better, in the fine print they say they don't guarantee it to be climate controlled despite saying so. Since MA doesn't have a definition for climate control it's not unforced. It only took two months for expensive pieces a furniture to be destroyed and zero accountability. When we got home we even found a mouse living in our daughter's toys when we went through them. He was just sitting in there it a semi poisoned trance. There was evidence of their fecal matter everywhere and the urine smell on things they got into. There's obvious leaks and water issues as the the floors are warped. Please read this and save yourself the heartbreak and frustration don't store anything here. We responded to internal reviews negatively and for zero response. Mind you we had three units and experienced issues in all of them! ... Read more
    Bri C. - 22 September 2024
    I had to delete and change my review! Because after being there for some time now! I have many issues! First of all there is a leaking water issue in the building and I started the process on May 4th 2024, with one of the floating managers to put in my insurance claim and they were suppose to get back to me within 24-72 hours! They ignore you they stopped responding through email! Now mind you I have submitted all the proof and have witnesses that there is a water issue in that building and the company is not helping me! It’s been almost a month and they won’t respond to any emails that I ask for updates!! So tried reaching out on fb and they delete my pleas for assistance! I am being completely ignored at this point! When you get into a unit you have to have insurance what’s the use of charging people crazy money if you are not going to honor your own policies! I have since contacted the BBB and next is my lawyer! This is so wrong and unprofessional! Oh they don’t like when you say only correspondence through email! I will add some photos! But I do not recommend this company! ... Read more
    Crystal R. - 30 May 2024

    About this facility

    This Prime Storage facility, located at 969 Shawmut Avenue in New Bedford, MA, offers a range of storage units in small, medium, and large sizes to meet a variety of needs. Whether you’re decluttering your home, storing seasonal items, or managing a move, this facility’s versatile options ensure a good fit.

    The climate-controlled units are perfect for preserving sensitive belongings, especially in New Bedford’s humid summers and cold winters. With indoor access and first-floor access, loading and unloading are convenient and hassle-free. For added security and peace of mind, this facility features security cameras and an onsite manager to keep your belongings safeguarded. If you need parking space, this facility provides that as well. The contactless renting option and online payment make for a seamless storage experience, while the availability of retail-moving supplies adds to its practicality.

    This facility is ideal for residents, students, and businesses in the New Bedford area looking for clean, secure, and convenient storage solutions.

    Price comparison

    See how this facility's unit prices compare to others in New Bedford, broken down by size.

    Small $142/mo
    Location minimum Location maximum
    $19/mo $184/mo
    Medium $194/mo
    Location minimum Location maximum
    $53/mo $242/mo
    Large $467/mo
    Location minimum Location maximum
    $167/mo $862/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    68

    out of 100

    Walk Score

    Somewhat Walkable

    Some errands can be accomplished on foot

    30

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    41

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 68, Transit Score®: 30, Bike Score®: 41

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • McDonald's

      Food & Drinks 0.06 miles

    • Santander

      Services 0.35 miles

    • Dunkin' Donuts

      Food & Drinks 0.35 miles

    • Dollar Tree

      Shopping 0.39 miles

    • Subway

      Food & Drinks 0.4 miles

    • Save-A-Lot

      Grocery Stores 0.4 miles

    • Silva's Liquors

      Shopping 0.4 miles

    • Coin Laundromat

      Shopping 0.4 miles

    • Games to Gold

      Shopping 0.41 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 969 Shawmut Avenue is accessible during regular access hours, typically Mon-Fri: 10 a.m. - 6 p.m., Sat: 10 a.m. - 4 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Prime Storage - 969 Shawmut Avenue, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 969 Shawmut Avenue for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
    Contact this property now:
    (351) 500-1399