Prime Storage - 262 Swansea Mall Drive, Swansea, MA 02777

4.5/5 - 323 Reviews
Location:
262 Swansea Mall Drive, Swansea, MA 02777
Office hours:
  • Mon-Fri: 10 a.m. - 6 p.m.
  • Sat: 10 a.m. - 4 p.m.
(508) 678-0080

Prime Storage - 262 Swansea Mall Drive, Swansea, MA 02777

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    7x12 Self Storage 84 Sq. Ft.
    Climate-Controlled First Floor Access
    $179/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled First Floor Access
    $179/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled First Floor Access
    $129/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled First Floor Access
    $99/mo
    15x10 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $279/mo
    10x15 Self Storage 150 Sq. Ft.
    $414/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $279/mo
    10x12 Self Storage 120 Sq. Ft.
    Climate-Controlled First Floor Access
    $223/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled First Floor Access
    $185/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled First Floor Access
    $604/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled First Floor Access
    $557/mo
    10x20 Self Storage 200 Sq. Ft.
    $541/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled First Floor Access
    $356 - $365/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Truck Rentals
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • First Floor Access
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.5/5
    Average rating
    323
    Number of reviews

    Read some helpful reviews of Prime Storage, shared by real renters with genuine experiences and honest opinions.

    I signed up for a 10x15 storage unit on June 16th with my family and was quoted a monthly rate of $150. I completed the rental process in person at the Swansea office and paid $179 for the first month, which included initial fees. My July, August, and September payments were each correctly charged at the agreed upon rate of $150. On October 15th, I was unexpectedly charged $250, which was $100 more than my contracted monthly rate. When I contacted the office, I was informed that this charge was an error and that the intended increase was only $10, bringing the monthly rate to $160. I was assured the mistake would be corrected and that future billing would reflect the proper amount. However, in November I was again charged $250. After contacting Prime Storage a second time, I was told the overcharges would be corrected through prorated billing in the following months. On December 15th, I was charged $70, which I understood to be the beginning of the promised correction. However, on January 15th, I was charged $160 instead of receiving the additional prorated adjustment that had been discussed and promised. Only one month was corrected despite assurances that multiple months would be adjusted to account for the overcharges. Shortly thereafter, I discovered that my upcoming February 2026 payment was listed online as $265, representing yet another rate increase within a very short period of time after move in. At this point, there had already been two rate increases since June, along with multiple billing errors that had not been fully resolved. In addition to the billing issues, communication between corporate representatives and the Swansea office has been extremely poor. I have made numerous calls attempting to resolve these issues and was repeatedly told that management would be contacted and that someone would follow up by email. In most cases, no follow up occurred, and it became clear that different representatives were providing inconsistent information with no clear resolution. During this process, I attempted to negotiate a reasonable solution and was offered what was described as a larger 10x20 unit for $150 per month. Upon arriving, it became clear that this was actually two separate units rather than a single larger space, which was not clearly explained beforehand or expressed in the lease agreement. Due to the inconvenience of moving and the ongoing billing concerns, I declined the transfer and instead requested that my existing unit be matched to the rate being offered to new customers. This request was refused. The overall experience has raised serious concerns about transparency and ethical business practices. Multiple rate increases in a short period of time, incorrect charges that were not fully corrected despite assurances, and repeated failures in communication have made this a frustrating and disappointing experience. ... Read more
    Austin W. - 14 February 2026
    After being here for only 2–3 months, they doubled my rent. Other reviewers have mentioned repeated rate increases, and unfortunately, my experience confirms that in my short period of time being here. I was assured by the manager, Jeremy, that there would be no rent increases for at least a year, which turned out not to be true. I’m not staying to see how much higher it goes. ... Read more
    Kristen - 27 January 2026
    Mvc P. - 30 August 2025
    Though every human I interacted with was totally nice and helpful, I find Prime Storage as a company to be pretty slimey. After a couple months, they gave me notice that my payment would be raised $100 more per month. Then of course I saw that in the agreement, they say they can update prices at any time. But up $100 per month? That just seems like bad business. ... Read more
    Lillian J. - 20 August 2025
    This place is absolutely amazing, Super helpful staff, 24/7 unit availability, insanely spacious, conveniently placed next to a gym and walmart, this place is great. Oh and PS. Kelsey is such an amazing hard worker and she always looks out for her customers. Give her a raise shes dope ... Read more
    Ziggy J. - 22 July 2025
    William L. - 24 June 2025
    Zach S. - 31 May 2025
    Thomas S. - 27 April 2025
    After 2 months of renting the unit, I was notified of a price increase of $70 per month due to what I was told is supply and demand. I called to complain about what appears to be a scam on their part and they did lower the amount of the increase but not to the original contracted amount. It’s a clean space but disappointed and feel taken advantage of. ... Read more
    Liz S. - 29 March 2025
    I came to Swansea prime storage to help my friend get her unit sorted. I cannot believe how helpful Tyler was! He explained exactly what we needed and also helped her with some paperwork and printed it out! Great service! Thank you Tyler, I hope that your employers know what a great employee they have! ... Read more
    Kathryn B. - 27 February 2025
    Matt O. - 25 January 2025
    LAURA C. - 23 January 2025
    I had most of my things in Prime Storage’s Swansea Ma location from November 2022 until November 2024. I had one of the bigger units. The positives: - I never worried about my things, felt very safe. - My belongings were exactly as I left them 2 years prior. - Except for unavoidable dust, this facility is very clean. The only negative: I signed on in November 2022, at a monthly rate of $244. Two years later, my payment was $363 monthly. They raise their prices knowing you obviously aren’t likely to get your belongings and move them to another storage facility. I understand they have to raise their prices but I thought over $100 in 2 years time was a bit much. Here’s a payment breakdown: November 2022, signed up for $244, plus $15 protection plan. November 2024, final payment was $363 (includes $15) So, my things were very secure, and I paid a good amount of money. I recommend Prime, but know their prices will go up quite a bit. ... Read more
    Simone P. - 21 November 2024

    About this facility

    Located at 262 Swansea Mall Drive, Swansea, MA, this Prime Storage facility offers a variety of unit sizes, including small, medium, and large options, to accommodate your storage needs. Whether you're decluttering your home, downsizing, or storing business inventory, this facility provides flexibility and convenience in the Swansea area.

    This facility features climate-controlled units, which are ideal for protecting your belongings from the fluctuating New England temperatures and humidity. Additional amenities include drive-up access for easy unloading, indoor and first-floor access units for added convenience, and multi-level storage to maximize your options. The facility also offers parking and RV storage, making it a great choice for vehicle owners. Enhanced security measures like security cameras, gated access, and an onsite manager provide peace of mind. For added convenience, you can take advantage of contactless renting and online payment options.

    Moving is easier with retail supplies available and truck rentals offered onsite. This facility is ideal for both residential and business users in the area, offering modern features and a secure, straightforward storage experience.

    Price comparison

    See how this facility's unit prices compare to others in Massachusetts, broken down by size.

    Small $147/mo
    Location minimum Location maximum
    $10/mo $878/mo
    Medium $276/mo
    Location minimum Location maximum
    $39/mo $1291/mo
    Large $515/mo
    Location minimum Location maximum
    $35/mo $2105/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    43

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    41

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 43, Bike Score®: 41

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Swansea Mall

      Shopping 0.16 miles

    • Walmart Supercenter

      Grocery Stores 0.18 miles

    • Rodeway Inn

      Services 0.48 miles

    • Dollar Tree

      Shopping 0.54 miles

    • Valvoline

      Services 0.61 miles

    • Joe's Kwik Marts

      Grocery Stores 0.64 miles

    • Shell

      Services 0.64 miles

    • Friendly's

      Food & Drinks 0.68 miles

    • Swansea Post Office

      Services 0.69 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 262 Swansea Mall Drive is accessible during regular access hours, typically Mon-Fri: 10 a.m. - 6 p.m., Sat: 10 a.m. - 4 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Prime Storage - 262 Swansea Mall Drive, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 262 Swansea Mall Drive for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
    Contact this property now:
    (508) 678-0080