Public Storage - 1404 East Big Beaver Road, Troy, MI 48083

4.7/5 - 652 Reviews
Location:
1404 East Big Beaver Road, Troy, MI 48083
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 1404 East Big Beaver Road, Troy, MI 48083

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $23/mo
    7.5x10 Self Storage 75 Sq. Ft.
    Roll-Up First Floor Access
    $49/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $58/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Swing
    $20/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $19/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Swing First Floor Access
    $13/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Swing
    $10 - $14/mo
    5x5 Self Storage 25 Sq. Ft.
    Swing First Floor Access
    $10/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $162/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $150/mo
    10x15 Self Storage 150 Sq. Ft.
    Roll-Up Drive-up Access First Floor Access Outdoor Access
    $147/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $79/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $61 - $83/mo
    12x20 Self Storage 240 Sq. Ft.
    $61/mo
    10x30 Self Storage 300 Sq. Ft.
    Roll-Up
    $243/mo
    10x30 Vehicle 300 Sq. Ft.
    Boat Storage Roll-Up Drive-up Access Outdoor Access Parking RV Storage
    $209/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $220/mo
    10x20 Self Storage 200 Sq. Ft.
    Roll-Up
    $169/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $168 - $200/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.7/5
    Average rating
    652
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    Teri was amazing and super friendly. Made experience very easy. I have no issues with the people that are hired to work onsite. I have an issue with the owner. This is my first day moving in with two cars full of packages to store. My unit is on the 3rd floor. The elevators are out of order. The owner clearly knows about the issue because there are signs posted that the elevator is out of order. No one is in the office to help. We went on line to rent a unit on the first floor and when we went to the unit it was not available. ... Read more
    Cheryl M. - 3 July 2026
    I have moved my review to 1-star unfortunately because this location was unable to communicate residents being unable to access their storage units due to the elevators or I have no idea otherwise. The gate is wide open. Residents are unable to get to their storage unit to move things in and take things out. The doors in front of the loading zone are locked with the elevators wide open. With this being a holiday weekend at that where the office is closed on the Fourth of July, this is a huge inconvenience for people. Once again, no communication was bothered to be given out about this nor an update when this should be rectified. ... Read more
    Kylar C. - 2 July 2026
    Sadly cannot give 0 stars. I have been renting with Public Storage for about 7 years now, and for the past two years have had to nearly beg and fight with them to not only charge reasonable prices, but have also had to fight with them over late fees and liens being accrued as well as my locks being cut and replaced with auction-lockouts on my units even though rent has already been paid in full. Recently they have been charging me $337 for my storage locker (which I started renting at $182), and most recently have contacted them to get a RENT reduction (Not SPACE Reduction) because they were planning on RAISING my rent to nearly $440/mo; the result of that contact? I finally got a rent reduction! My $337 rent is now "reduced" to $353! But wait, that's not how math works! $353 is HIGHER than $337, and $353 is the lowest they claim they can go! Not to mention, there is no manager on site, so all calls are directed to an answering machine that doesn't get attended to until a manager from another site comes in, I commonly find that the gate that 'requires a code' is left open despite there being no cameras and no manager or guard on-site. If you're going to rent, MAKE ABSOLUTELY SURE that they put in a non-negotiable, non-changeable PRICE CEILING, and then READ THE ENTIRE CONTRACT to make sure they did it! This company WILL charge you extortion-level rent and say it's "a great price" or "perfectly reasonable", and WILL NOT WORK WITH YOU. They were fine (they were great, even!) for the first 5 years; now they are intolerable and I am looking for a new storage facility; presuming I can find a way to afford to move my things out of their terrible facility, with the prices they're charging (and that only keep going UP, and NEVER GO DOWN unless you ask and they're feeling especially generous). To be clear: Take what I say with a grain of salt, but this is my experience with Public Storage; and it has left a taste in my mouth that 'bitter' can't begin to describe. I am done, and I am fed up. ... Read more
    Jeff H. - 10 March 2026
    I was trapped in the back area after being able to enter the back area but not enter the facility or exit the facility. I called the after hours number and corporate number but nobody responded. We called the police department to notify them of the issue and fortunately another customer was able to let us out by hopping the fence and punching in his number to open the main gate. ... Read more
    Dan S. - 1 March 2026
    Maureen L. - 26 February 2026
    If I could give zero stars I would. I reserved a unit in December, went to the unit same day and the experience was awful. The unit had stains and/or water damage so I did not move into the unit. The front office was closed despite being normal business hours as the employee decided not to show up. I was able to contact customer service and was unable to get a suitable unit. I cancelled the unit same day, there was no moving in to the unit. I was told I would be refunded except for the admin fee, but was only given a refund for the lock. I waited for the unit charge to be refunded on my credit card but it wasn’t, therefore disputed the charge with my credit card and it was reversed. 3 weeks later I get a call that my account still shows a balance and that I might be sent to collections over this, but they’ll “make a note of you never moving into the unit” and see what happens. This is not how a company should do business. Not to mention it was bizarrely crowded the day I was trying to move in and there were not enough moving carts. I would never ever use any public storage facility again. Update: the manager for the facility did reach out to me and correct the situation, which I appreciate. ... Read more
    Kelly D. - 3 February 2026
    Teri was the most helpful and courteous individual who helped me with every step of the process. I very much appreciated her showing me how to access all aspects of my storage unit. I would highly recommend this business and Teri to all new perspective customers. ... Read more
    Mike D. - 17 January 2026
    I had the best customer service experience ever at Public Storage on Big Beaver by the representative Cherish. She is very personable, helpful and courteous. I was almost not going to get the unit with Public Storage due to the rudeness of two … not ONE, but TWO representatives on the 800 line. Elle, lied and hung up on me and another agent who refused to give his name and also hung up on me. When Cherish called and spoke with me about my reservation she changed my mind. I wish I could give more than 5 STARS ?????????? ?????????? ?????????? ?????????? Hhmmm I GUESS I JUST DID! If you’re looking for a storage unit, Public Storage on Big Beaver Road, Tell Cherish I sent you. ... Read more
    Kenyatte K. - 29 September 2025
    Teri was absolutely fantastic. She handled my rental with professionalism and friendliness. Putting your things in storage can be a difficult thing to do. Teri made it easier than I thought it would be. I highly recommend Teri and this location. ... Read more
    jlow1000 - 25 September 2025
    Public Storage has absolutely abysmal customer service. Every interaction I’ve had with them has been rude, dismissive, and downright arrogant. I am currently trying to cancel my unit, and it has been nothing short of a nightmare. I have attempted to reach the company via phone, text, and online chat. Each time, I am abruptly cut off before I ever get a real answer. When I try calling by phone, I am disconnected before I can even speak to a live person. There is no way to resolve a simple issue remotely, and the complete lack of accessibility is unacceptable. Now, just to cancel my unit, I am forced to physically go in person — a major inconvenience that could easily be avoided if their customer service system functioned properly. If you value your time, your money, and respectful customer support, avoid Public Storage. ... Read more
    Aldona M. - 24 September 2025
    I had been paying the same rate for months, and without any notice my automatic billing suddenly went up to over double. No email, no letter, nothing. When I called to ask why, the woman on the phone was extremely rude, unhelpful, and even hung up on me. They refused to help even though I was never informed of the price change. I feel completely taken advantage of and treated with zero respect as a customer. Edit: When I called and asked to speak with someone else they refused to get me to another person and said “you’re welcome” and hung up. The lack of basic customer service and support is beyond frustrating. There are plenty of other storage facilities in the area that have better service and similar pricing. ... Read more
    Allie W. - 5 September 2025
    Teri has been wonderful, and as a result of her glowing personality and management, I have been very happy with my unit at Public Storage. I will definitely continue to stay true to Public Storage for all my storage needs. Thank you Teri! - Adrienne ... Read more
    ADRIENNE G. - 30 July 2025
    I recently rented a unit at Public Storage and I can’t say enough good things about them!!! Terry helped me with the entire process as this was my first time renting a unit and she made the entire experience so easy for me. Terry was very nice and friendly with helping me pick out a storage unit and it’s very spacious, clean and secure. They definitely took care of my rental needs and Terry is a FANTASTIC worker!!! ... Read more
    Guccidoll - 19 July 2025
    Clean, organized, and easy to access, with helpful features like flatbed carts to move items easily. The unit was exactly as advertised and in excellent condition. Teri was fantastic—friendly, efficient, and made check-in very simple and transparent. Thank you, Teri! The app works smoothly, and pricing was the best I found for the unit I needed. ... Read more
    Amelia - 17 July 2025
    This facility is fantastic! Super clean, organized, and easy to find. They offer multiple features to make accessing your unit quick and easy, as well as options like large flatbed carts to assist in transporting items to your space. Even better than a nice facility however, their employees are wonderful!! Teri was very kind and incredibly helpful getting me setup with my storage space. As someone in the customer service field, I know how important it is to have good people representing your company, and Public Storage is definitely lucky to have such a great group working here! ... Read more
    Shannon O. - 10 April 2025
    It takes a while to get used to the security, but now that almost everything is moved it's not so bad. The staff is polite and helpful. The only thing I am unhappy about is that it is supposedly climate controlled. The day I moved in it was 60 degrees outside. I wore winter clothes including a winter coat Inside. I was uncomfortably cold the whole time. I have Instruments and am concerned that they will be damaged. I am not trying to live here, but I will need to get into storage regularly and don't want to be uncomfortable. ... Read more
    Sandra S. - 4 April 2025
    Great experience! Very smooth check in with Teri. She was very helpful and made everything simple and transparent. Unit was in great condition and as advertised easily accessible (right next to the elevator). App also works well and lets you quickly check all the important details. Also, at the time of booking they had the best price for the unit I wanted. Highly recommend! ... Read more
    Aleksander D. - 24 February 2025
    Had a very straight forward and problem-free experience at this location. Teri was especially wonderful, and went out of her way to help my fiance and I resolve an issue during move-out as we forgot to notify of vacating our unit and were automatically rebilled. She was compassionate, understanding and eager to ensure we were refunded for the unused time frame. Thank you Teri! ... Read more
    Meena K. - 2 January 2025
    I would give 0 stars if I could. A water leak completely ruined a lot of my belongings, and it's been TWO months with no response from their insurance company (Orange Door Insurance). Despite submitting all the damage photos, they’re ignoring my emails and calls. How on earth does this place have a 4.7-star rating?! On top of that, I was forced to buy a $20 lock from them without any option. I am beyond frustrated—this has been the WORST self-storage experience ever. DO NOT go here! ... Read more
    Rahul v. - 11 September 2024

    About this facility

    Located at 1404 East Big Beaver Road in Troy, MI, this Public Storage facility offers a variety of storage unit sizes, including small, medium, and large, to meet diverse storage needs. Whether you’re decluttering a home, downsizing, or making room during a move, this facility's climate-controlled units help protect sensitive items from Michigan's seasonal temperature swings. With both roll-up and swing doors available, accessing your belongings is straightforward and convenient.

    This facility is designed with customer convenience in mind. It features indoor access, drive-up access, and elevators for multi-level storage, making it easy to move items in and out. Vehicle owners will appreciate the parking accommodations and RV storage, ideal for those seeking seasonal or long-term solutions. Security is a top priority, with security cameras monitoring the property and an onsite manager available to assist with questions or concerns. The gate access system ensures added peace of mind.

    For added convenience, this Public Storage facility offers contactless renting, online payment, and moving supplies available for purchase. These features make it an excellent choice for individuals and families in Troy and surrounding areas looking for dependable, accessible storage solutions.

    Price comparison

    See how this facility's unit prices compare to others in Troy, broken down by size.

    Small $25/mo
    Location minimum Location maximum
    $10/mo $180/mo
    Medium $120/mo
    Location minimum Location maximum
    $61/mo $254/mo
    Large $178/mo
    Location minimum Location maximum
    $61/mo $797/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    43

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    38

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 43, Bike Score®: 38

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • ITT Troy

      Transportation 0.2 miles

    • Smashburger

      Food & Drinks 0.36 miles

    • Troy Fire Station 1

      Services 0.4 miles

    • Joe Kool's

      Food & Drinks 0.42 miles

    • Troy Sports Center

      Recreation & Entertainment 0.43 miles

    • Authentic

      Shopping 0.43 miles

    • Olga's Kitchen

      Food & Drinks 0.44 miles

    • Panda Express

      Food & Drinks 0.45 miles

    • Buffalo Wild Wings

      Food & Drinks 0.46 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 1404 East Big Beaver Road is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 1404 East Big Beaver Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 1404 East Big Beaver Road for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
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