StorageMart - 16855 East US Highway 40, Independence, MO 64055

4.7/5 - 364 Reviews
Location:
16855 East US Highway 40, Independence, MO 64055
Office hours:
24/7 ACCESS
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9:30 a.m. - 3 p.m.
24/7 ACCESS

StorageMart - 16855 East US Highway 40, Independence, MO 64055

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x7 Self Storage 70 Sq. Ft.
    Climate-Controlled
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled
    10x2 Self Storage 20 Sq. Ft.
    Climate-Controlled
    8x10 Self Storage 80 Sq. Ft.
    Climate-Controlled
    8x5 Self Storage 40 Sq. Ft.
    Climate-Controlled
    8x5 Self Storage 40 Sq. Ft.
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    8x18 Self Storage 144 Sq. Ft.
    Climate-Controlled
    20x30 Self Storage 600 Sq. Ft.
    Climate-Controlled
    15x30 Self Storage 450 Sq. Ft.
    Climate-Controlled
    15x23 Self Storage 345 Sq. Ft.
    Climate-Controlled
    12x20 Self Storage 240 Sq. Ft.
    Climate-Controlled
    10x40 Self Storage 400 Sq. Ft.
    Climate-Controlled
    10x38 Self Storage 380 Sq. Ft.
    Climate-Controlled
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    8x38 Self Storage 304 Sq. Ft.
    Climate-Controlled
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • 24 hour access
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Online Payment
    • RV Storage

    Customer reviews

    4.7/5
    Average rating
    364
    Number of reviews

    Read some helpful reviews of StorageMart, 16855 East US Highway 40, Independence, MO 64055, shared by real renters with genuine experiences and honest opinions.

    The manager Natasha at the 40hwy facility is derelict of her duties. She doesn't problem solve, she creates more of a problem for tenants, by not being available or having someone on duty during office hours when your not in default, and your gate code doesn't work, when you call the toll free number for help it routes you back to the office your unit is at, which also is no help as no one is available, and your also not able to reach someone unless you don't give your unit info, which is how we were able to make a complaint about these concerns, and were told it would take 3 business days to get a response from the director, there are no rules posted or in the lease that you sign, that says you can't access your unit number, thinking you may of entered it incorrectly, but instead of helping you, she accuses after the fact, and denies any gate access to your unit unless she is present in office to let you in, and it has to be her only, your punished for her lack in performing job duties, answering phones,returning calls, fixing non working gate codes, topped by no one in attendance at the office even during 9am to 6pm posted hours. Natasha reacts with a power trip, and denies gate access to your unit, unless, she specifies, that she is present at the office to allow you in the gate, you have no access to your unit. And 9am to 6pm when most people are actually at work, hence the gate access til 9pm. Lack of proper management of this business and non-existent customer service is what your promised to expect, because an angry power tripping manager who rages on you for her or the company's errors, instead of an apologetic let me fix the problem that caused your concerns, or can I offer a solution that would keep your business here, this location makes you be tickled to move your belongings out ASAP, TO NO LONGER DEAL WITH A HATEFUL MANAGER THAT CAN'T, OR WON'T ACCEPT RESPONSIBILITY FOR THEIR ERROR, OR AT LEAST SHOW UP TO WORK TO HELP PREVENT THE PROBLEMS THE TENANTS ENCOUNTER THRIUGH NO FAULT OF THEIRS, BY ANSWERING CALLS, OR STAFFING THE OFFICE DURING OFFICE HOURS, AND BY HANDLING THE TRUTH THAT YOUR NOT PERFORMING YOUR JOB DUTIES EFFECTIVELY, and it's your lack of customer service abilities hurting the business that someone unwisely put you in charge of, being kind doesn't cost a dime, and when your the wronged customer, and address the problem with the manager, that was no fault of yours, kindly, expecting correction, but the outcome that should be reasonable, in favor of the wronged party, at the very least, allow them to be able to access their unit with the gate code they were given, and an apology for their time wasted several occasions a week, instead of wasting more of their time trying to coordinate with someone who clearly doesn't value their job. Unfortunately this business is one of the worst I've ever had to deal with, but I will only have to deal with their management once more to remove my belongings. DONT WASTE YOUR TIME OR MONEY AT THIS STORAGE FACILITY. IF YOU RUN INTO THE SAME PROBLEM AS I DID, A NON WORKING. GATE CODE, GOOD. LUCK, REACHING OUT BY PHONE OR IN PERSON AT THE FACILITY. CALL THE. 800; number, NOT Natasha, no answer or reply. We called for two hours straight,3 TIL 5 pm no reply til 5:25pm. office closes at 6pm. Then were made to go back to the office to be raged on and informed our only access to the unit is during business hours til 6pm, as she has now blocked the gate code, instead of fixing it, after waiting hours on Saturday for someone to assist with a non working gate code, and again today 3-5pm. two hours of calling to get gate access, as there was no one available to help get in the gate, since our code didn't work, initially on Sat. again on Wednesday, and now Natasha could of told us over the phone, andbyr made us come there, and the acct is not in Default, nor did we do anything to cause the gate code not to work in the first place. Pitiful excuse of management, non customer service being done on a daily. Ewwwwwwe Gross! ... Read more
    Candie D. - 24 July 2026
    I made a reservation for Sunday on Wednesday and canceled it on Saturday before I made it to the storage unit. I'm gonna let yall know because they won't!! You will not get a full refund after they hold the unit even for a day they will not tell you this or give you a heads up before you cancel your unit. I paid 69$ and received a refund of 18$. Not even half of what I paid. Real shame. I'm moving and just needed a few more weeks. I needed a unit for long term and this established has lost my business. Luckily there is a storage down the street the opposite way hopefully they are better with communication. If I knew I was only receiving 18$ I would have kept the unit. I understand it was reserved so no one else could buy it but now it's open for purchase and someone will pay a full 69$ and have that unit when I only received 18$ refund. I understand keeping some money but not more than half of what I paid. ... Read more
    Alaysha L. - 15 July 2026
    Jeff S. - 2 July 2026
    Jeremy C. - 22 June 2026
    My wife and I were in desperate need of a storage unit. The manager Natasha was so awesome!! She jumped right in with no hesitation and made sure I felt welcomed and my business was appreciated. 10/10 Never had customer service like hers. ... Read more
    shaun J. - 17 June 2026
    Great pricing, horrible management. Long story short, they billed my Grandmother for years while denying her access to her items after she lost her keys. We were beginning the process of going to the lawyers (which would have been surprisingly easy), but she didn’t make it that far. Great place to store your stuff while you’re perfectly healthy, but good luck if you happen to age. ... Read more
    Josh P. - 14 May 2026
    Quick and easy. After getting a unit online, which was easy, I called and went into the office to get my access code and any questions. Natasha the girl at the office was super clear, helpful and nice. ... Read more
    Isaac N. - 4 February 2026
    First L. - 29 January 2026
    This StorageMart is by far the best manged and organized of all the StorageMarts. Cameron is an absolute pleasure to work with and he is very courteous. He seems to care a great deal for all the renters there. He always greets me with smile and kindness. I highly recommend this location for the exceptional management that runs this location. ... Read more
    Jessica D. - 18 January 2026
    I went to check out this facility earlier today during lunch break so wasn’t able to talk to anyone or look at the sizes. But I was able to talk to a current storage renter who said he’d been renting for 2 years and loved it. No problems or vandals. Then I called in to inquire about what would be best suited and in a matter of minutes of talking to a nice lady named Jessica, she helped me determine what I needed AND got me signed up for our new storage unit. She was informative, helpful, and very nice to work with. Thank you Jessica. ... Read more
    Natalia L. - 26 September 2025
    Kathy from store 0158 is unprofessional, causing the business to lose customers because of her deceitful ways. She made a verbal agreement and did not follow through with it and did not take her clients calls. Do not do business here. There is no working with you or any incentive for loyal customers and they don't uphold what they said. They have a lawsuit coming. They are recorded lines and screenshots of the not following through with contract. A verbal agreement is a legal contract and her pretending not to get our calls and saying she called twice and it wasn't her job to keep calling. I would suggest retraining before she brings down the business in an audit or .ore lawsuits. Cut and dry case. ... Read more
    Julie B. - 30 July 2025
    Cathy at StorageMart is absolutely amazing! From the moment I walked in, she was welcoming, knowledgeable, and incredibly helpful. She made the entire rental process smooth and stress-free, answering all my questions and making sure I got the right unit for my needs. You can tell she genuinely cares about her customers and takes pride in her work. The facility itself is clean, secure, and well-maintained, but Cathy is what truly sets this location apart. Highly recommend! ... Read more
    Lee W. - 13 June 2025
    Hi, it's not everyday I desire writing reviews , but today I felt to express my feelings for my experience that I just encountered at storage mart. Cathy, greeted me very well she was very professional and seem to have an overall concern for my needs as a new client. It was a breath of fresh air to finally go to a place of business and be greeted with a warming feeling and comfortable personal type welcome. Cathy was every inviting personable and a genuine care and concern for my needs. She was more than willing to answer all my questions and concerns. Thank you Cathy Sincerely VS. ... Read more
    Vickie S. - 6 June 2025
    My Experience with Storage mart was top notch and their service and accommodations was terrific. Cathy the manager was exceptional with all that she helped me with and really knew what she was doing in regards to knowing the business and her interactions with the customers. I would highly recommend storage mart to anyone and would give Cathey the manager a 5 star rating. Thanks again for all your help with my storage needs! ... Read more
    Bryan G. - 6 June 2025
    The location manager is awesome. She is way better than the one I encountered down the street at Public Storage. The manager here was not only very helpful, but she was very knowledgeable and pretty funny too. I will recommend everyone to check this place out. Great prices too! ... Read more
    Brad G. - 15 May 2025
    I've been with Storage mart too many years, but they've always been very good to me. Cathy, the lady there now is an absolute sweetheart who really cares about her customers & does all she can to help. I was able to get two sheds minimized into one & my payments a bit more affordable. I highly recommend Storage Mart on 40 Hwy in Independence. ... Read more
    Jewels N. - 17 April 2025
    I rented a storage unit from StorageMart today. The property manager Cathy was very helpful in explaining the rental process. Wasn't sure about the size of unit I would need, she took the time to show me the difference sizes so I could make the correct decision. ... Read more
    Ron W. - 16 March 2025
    Zack T. - 24 February 2025
    Alfonso V. - 31 January 2025
    Kiersten H. - 25 January 2025
    Abby and Cathy at 16855 E 40 hwy Independence Mo are very kind and polite with customers. I feel like they both care about helping find the right unit and price. Very well mannered. That counts for a lot more than being strict and professional. Other places like Public Storage should take tips for PR from Storage Mart employees. ... Read more
    Allen - 22 January 2025

    About this facility

    This StorageMart facility, located at 16855 East US Highway 40 in Independence, MO, offers a variety of storage unit sizes, including small, medium, and large options. It’s a convenient choice for residents and businesses in the area, where spacious homes and suburban layouts often require extra storage solutions. The facility provides climate-controlled units, ideal for protecting temperature-sensitive items from Missouri's hot summers and chilly winters.

    Accessibility is a priority at this facility, with features like drive-up access, indoor units, and 24-hour access, making it easy to get to your belongings whenever you need them. For added peace of mind, the property is equipped with a security camera, a gated entry system, and an onsite manager to ensure a secure environment. Additionally, the facility offers parking and RV storage, an excellent option for safely storing vehicles and recreational gear.

    With convenient payment options like online payment and acceptance of credit cards, as well as retail supplies available for moving, this StorageMart facility stands out as a hassle-free solution. It’s especially suited for those in need of flexible access and dependable storage options.

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    36

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    32

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 36, Bike Score®: 32

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Conoco

      Services 0.11 miles

    • Tim's Pizza

      Food & Drinks 0.16 miles

    • The Big Biscuit

      Food & Drinks 0.27 miles

    • QuikTrip

      Services 0.29 miles

    • Taco Bell

      Food & Drinks 0.3 miles

    • Dutch Bros. Coffee

      Food & Drinks 0.33 miles

    • CVS Pharmacy

      Services 0.39 miles

    • Bass Pro Shops

      Shopping 0.75 miles

    • Cracker Barrel

      Food & Drinks 0.79 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 16855 East US Highway 40 offers 24/7 access, allowing you to visit your unit at your convenience.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At StorageMart - 16855 East US Highway 40, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 16855 East US Highway 40 for specific restrictions and recommendations.

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