Extra Space Storage - 9601 Monroe Road, Charlotte, NC 28270

4.9/5 - 1383 Reviews
Location:
9601 Monroe Road, Charlotte, NC 28270
Office hours:
24/7 ACCESS
  • Mon-Sun: 6 a.m. - 10 p.m.
24/7 ACCESS

Extra Space Storage - 9601 Monroe Road, Charlotte, NC 28270

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

    Not sure which size you need? Check our size guide to find the perfect fit.
    15x5 Self Storage 75 Sq. Ft.
    Climate-Controlled
    $105/mo
    12x7 Self Storage 84 Sq. Ft.
    Climate-Controlled
    $116/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $72/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled
    $85 - $102/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled
    $105/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $61/mo
    5x7 Self Storage 35 Sq. Ft.
    Climate-Controlled
    $47/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    $28/mo
    15x10 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $203/mo
    10x18 Self Storage 180 Sq. Ft.
    Climate-Controlled
    $247/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $203/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $136/mo
    20x15 Self Storage 300 Sq. Ft.
    Climate-Controlled
    $406/mo
    20x10 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $273/mo
    12x40 Self Storage 480 Sq. Ft.
    Climate-Controlled
    $649/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled
    $339/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $273/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • 24 hour access
    • Retail Available
    • Onsite Manager
    • Truck Rentals
    • Security Camera
    • Credit Cards Accepted
    • Online Payment

    Customer reviews

    4.9/5
    Average rating
    1383
    Number of reviews

    Read some helpful reviews of Extra Space Storage, shared by real renters with genuine experiences and honest opinions.

    don't fall for their pricing, they will end up tripling what you pay for your unit over time- once you've moved all of your stuff into a unit and it would be too inconvenient or impossible to move it out into a different storage facility. started with a rate of $70 in november 2025, after a few months it has increased to $109 in january 2026, and now they are upping the rate again (for the same unit our stuff has been in for less than a year) to $189 in july 2026. we were assured by the person we spoke to initially that the initial rate given is what we would be paying "for the rest of the year"- i guess they meant for 2025 (nice white lie for sales sake). but now it has almost tripled over 9 months- we are taking our stuff out of our unit before the next price increase a month from now. ... Read more
    Ashley D. - 19 June 2026
    Erick S. - 11 June 2026
    Talayisa J. - 9 May 2026
    Phillip was and outstanding customer service representative. He was very knowledgeable of the process and procedures. He listened to what my storage needs were and I made a informed decision on what unit would best fit my needs. I highly recommend Extra Space Storage. Phillip was also very polite. ... Read more
    katrina t. - 3 March 2026
    Timothy B. - 5 February 2026
    Mr. John is phenomenal. Professional, and super knowledgeable with customer concerns. For this to be the first unit I’ve own has been great and as long as Mr. John is in office I will be returning in the future. ... Read more
    ASIA R. - 5 February 2026
    Krystal W. - 30 October 2025
    I’ve used this facility for the past 2 years and always paid on time. Recently it didn’t go through, I paid online and accidentally paid for the month after as well. David was a great help on the phone to get my money right back to me and only took 2-3 minutes! On top of that the facility is always clean, maintenanced, and nothing broken. ... Read more
    Tyler K. - 18 October 2025
    John the manager was incredibly kind, friendly, polite, professional & knowledgeable when helping me assess my needs & showing me the availability & space. Went through pricing & all options. Very upfront & honest. His co-worker, Keith went upove & beyond helping me with opening up the unit & explaining how it all worked! Great service & great people! Highly recommend! Thank you, much appreciated for your time & effort for everything! Highly recommend ... Read more
    Brandi H. - 21 September 2025
    I rent a unit at the Monroe Road location in Charlotte, NC and called to inquire about the monthly rent increase and spoke with John, who was very professional and polite. John mentioned that a notification was sent via mail advising of the rent increase. After advising I was unaware he stated he would speak with his boss to see if it could be lowered and promised to call me back. As promised, I received a return phone call. I’ve worked in customer service for years and truly value it as it is a thankless job. I truly appreciate John’s exceptional service. ... Read more
    Darrell T. - 9 September 2025
    My girlfriend and I rented a unit and the process was smooth and easy. The store manager John was great. He showed us the unit and very helpful and friendly. I see why there are so many positive reviews. Highly recommend this place. ... Read more
    Nathan E. - 27 August 2025
    I had a storage unit at the Monroe Road location in Charlotte for over six years. The staff there always went out of their way to address any concerns and were so nice. John, the present manager, worked with me upon my move out to insure I didn’t have to pay any more than necessary during that time; he really treated me as a valued client. Also, my unit at 10 by 20 feet met all of my needs and the climate controlled environment protected my belongings. I definitely recommend Extra Space Storage. ... Read more
    Margaret P. - 21 August 2025
    $72 a month increase for what exactly? The parking lot is in awful condition and lights are still out over the side door entrance since I started renting. The side walk leading to that door is covered in poop. Half the building is 100 degree and the other half is artic. How you can justify continuously raising the rates is beyond me. The same unit on your website is listed for HALF the price I am currently being charged. They entice you with low starting rates and than jack up the price continually. It is like a credit card and the rates just keep going up but the benefits stay the same. Also requiring me to come during "business hours" for move out when I have done this entire prosses after hours and have spoke to exactly zero people is just another way I'm sure to charge me for something else or to say I have to pay for an additional month. I'll be moving my belongings out as soon as possible. ... Read more
    Ashley B. - 30 May 2025
    Never had to deal with a storage space before and Vernon was very helpful with the process. He walked me through each step and showed me the space with the utmost customer service. The space felt well taken care of and the availability of several loading docks made filling my storage unit easy. Overall I feel confident storing my belongings at this storage unity. ... Read more
    Brian Z. - 30 March 2025
    The management team at the Monroe Rd location have always been friendly and helpful to us with quick response to phone calls. The facility is kept very clean. Entry into the facility is quick/easy. It was a good location for us. And they have a lot of carts to help with the move in/out process. It was a good experience for us. Thank you. ... Read more
    Karen S. - 26 March 2025
    Well, I must say I have dealt with this location for two years each time they experience gets greater and greater Tim and Chris always go above and beyond to help me out in any situation even when I forget my bill, they are kind and courteous and work with me and a professional manner I have had three Extra Space Storage but this location by far is the best being a business owner. It doesn’t get any better than this location, clean concise and straight to the point when you Need assistance keep going. You’re doing an amazing job over there. Otherwise I would not be there two years but thank you. Much appreciated. and Tim keep that smile ... Read more
    Mari'e - 12 February 2025
    We wanted to visualize the space we thought we needed. When we walked in, we were immediately greeted by Chris. He showed us a 10x10, and then it was a very quick and easy process to choose which rental tier we wanted and sign the lease agreement. I love the locking mechanisms on the doors! It's indoors and climate controlled, which we wanted. We also like the ability to choose a tier where we can have 24/7 access. The whole building was clean and very well kept. Overall 5/5 experience for my first rental storage! ... Read more
    Kimberly P. - 8 February 2025
    I had an amazing experience with Extra Space Storage on Monroe Road during a very stressful time—helping my mom move. The facility itself is clean, secure, and well-maintained, but what really made all the difference was the outstanding customer service. A huge thank you to Chris for being so accommodating and supportive throughout the process! He went above and beyond to make sure we had everything we needed, answered all of our questions with patience, and truly made the whole experience much easier. It’s rare to find such genuine customer care these days, and I truly appreciate his kindness and professionalism. If you’re looking for a storage facility with top-notch service, I highly recommend Extra Space Storage on Monroe Road. Thanks again, Chris! ... Read more
    Shahid I. - 1 February 2025

    About this facility

    Located at 9601 Monroe Road, this Extra Space Storage facility offers a variety of unit sizes, including small, medium, and large, to accommodate different storage needs. Whether you're decluttering your home or need space during a move, this location makes it easy to find the right fit.

    Charlotte's humid summers make the climate-controlled units at this facility an excellent choice for protecting sensitive items like electronics, furniture, and documents. All units feature indoor access for added convenience and protection from the elements. With 24/7 availability, you can access your belongings whenever you need, and the facility’s onsite manager and security cameras provide peace of mind.

    This Extra Space Storage location also supports a smooth moving experience with truck rentals and packing supplies available for purchase. Payment is hassle-free, thanks to the acceptance of credit cards and online payment options. This facility is ideal for Charlotte residents looking for secure, flexible storage solutions.

    Price comparison

    See how this facility's unit prices compare to others in Charlotte, broken down by size.

    Small $77/mo
    Location minimum Location maximum
    $13/mo $242/mo
    Medium $197/mo
    Location minimum Location maximum
    $54/mo $499/mo
    Large $388/mo
    Location minimum Location maximum
    $53/mo $1039/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    61

    out of 100

    Walk Score

    Somewhat Walkable

    Some errands can be accomplished on foot

    34

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    47

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 61, Transit Score®: 34, Bike Score®: 47

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Monroe Road & Orchard Lake Drive

      Transportation 0.08 miles

    • Pizza Hut

      Food & Drinks 0.09 miles

    • Harris Teeter

      Grocery Stores 0.09 miles

    • Monroe Road & Sardis Road North

      Transportation 0.13 miles

    • Wells Fargo

      Services 0.16 miles

    • Burger King

      Food & Drinks 0.18 miles

    • Wendy's

      Food & Drinks 0.2 miles

    • Lidl

      Grocery Stores 0.21 miles

    • Cook Out

      Food & Drinks 0.22 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 9601 Monroe Road offers 24/7 access, allowing you to visit your unit at your convenience.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Extra Space Storage - 9601 Monroe Road, available security amenities may include Security Camera, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 9601 Monroe Road for specific restrictions and recommendations.

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