SmartStop Self Storage - 9800 Ardrey Kell Road, Charlotte, NC 28277

4.9/5 - 941 Reviews
Location:
9800 Ardrey Kell Road, Charlotte, NC 28277
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 4 p.m.
  • Sun: 10 a.m. - 2 p.m.
(980) 498-8004

SmartStop Self Storage - 9800 Ardrey Kell Road, Charlotte, NC 28277

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    8x10 Self Storage 80 Sq. Ft.
    Climate-Controlled Elevator
    $175/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled First Floor Access
    $129/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $110/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator
    $62/mo
    10x18 Self Storage 180 Sq. Ft.
    Climate-Controlled Elevator
    $328/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled First Floor Access
    $364/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $290/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $187/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled First Floor Access
    $481/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $363/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Retail Available
    • Onsite Manager
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.9/5
    Average rating
    941
    Number of reviews

    Read some helpful reviews of SmartStop Self Storage, shared by real renters with genuine experiences and honest opinions.

    Michelle L. - 6 June 2026
    SmartStop doubled our rent from $75 to $148 with zero notice. The $75 rate was never presented as promotional or temporary. No warning. No explanation. Just a nearly 100% increase. This is not transparent pricing — it’s a bait-and-switch model. Customers deserve clear disclosure and advance notice before a company nearly doubles their bill. I would not recommend doing business here. ... Read more
    Lem L. - 15 February 2026
    Deborah was a fantastic help renting a storage unit! I’m so grateful for her guidance and great customer service. She was patient and answered all my questions. Really appreciate her. Very clean facility also. ... Read more
    Ashley L. - 24 January 2026
    I think it is one of the best in Charlotte. It's clean and quiet, has new carts now. Customer service is high level, especially lady Deborah who's working weekends, she is so helpful, friendly and customer oriented!!! ... Read more
    Artem G. - 28 December 2025
    Katende is so awesome and has the best customer service. The storage is always so clean and smells fresh. I had my items in the storage for 33 months and any concerns I could always talk to staff or management. ... Read more
    Tax B. - 4 October 2025
    The staff at this facility is very polite and professional. Clean facility as well. I originally made my storage rental via phone to a sales center and secured with payment. When I arrived to the storage facility to complete the rental, we realized I needed a much larger sized unit. They not only assisted in finding me a unit with the same promo as on the original rental. The staff also assisted with receiving the refund promptly on the original rental unit. It was in my bank account within a few days. ... Read more
    debbie s. - 2 October 2025
    Great experience finding a unit this past weekend! Deborah was there to assist with any & every question I had for her. The property was well maintained & safe, the office was clean and most importantly the staff (Deborah) was very helpful & patient with me. I highly recommend this storage facility. ... Read more
    Haben T. - 4 September 2025
    Deborah was fantastic! She was very helpful and pleasant even while the office was busy, and she treated me with genuine respect. She went above and beyond to make sure my questions were answered and that I felt comfortable during my visit. It’s rare to find someone who can balance professionalism with such warmth and kindness, but Deborah did exactly that. Her patience, attentiveness, and positive attitude made the entire experience smooth and stress-free. I left feeling not only taken care of but truly valued as a customer. Highly recommend this office—and especially Deborah—for anyone who wants to be treated with care and respect! ... Read more
    Marlena T. - 31 August 2025
    Brandy at SmartStop Charlotte University was so warm and welcoming from the very first moment I came in just looking for information. She personally took me on a walk through, showed me two different unit sizes (technically three), and really helped me make the best decision for what I needed. She explained everything clearly with no hidden fees, set the right expectations, and even walked me step by step through the lease so I felt confident and secure. The whole process was professional, smooth, and stress free. The property is clean and safe, but it is Brandy’s patience, knowledge, and genuine care that makes this location stand out. ... Read more
    Patricia C. - 24 August 2025
    Facility is clean & well maintained. Great move-in rates. Deborah the weekend customer service rep was awesome! She was very helpful & knowledgeable. Would've been nice if there was more than 1 person working on the weekends. Thank you Deborah! ... Read more
    Sharyn S. - 15 August 2025
    Deborah at SmartStop Storage is amazing! She was incredibly friendly, helpful, and made the whole process easy and stress-free. Her great customer service really stood out—she took the time to answer all my questions and made sure everything was taken care of with a smile. It’s so refreshing to experience this kind of service. Thank you, Deborah! ... Read more
    Lourdes A. - 27 June 2025
    The reason I am only giving 4 stars is because the move-in process was difficult. We arrived after hours and were given a code to use to access the storage unit, which didn’t work. We tried calling the manager but couldn’t get in touch with anyone. After a long day of driving a U-Haul, this was very frustrating. However, we had to set up a second unit later on and Yolanda helped us. She was incredibly friendly and helpful and made the process very easy. She was amazing! When moving out, Yolanda and Katende were so helpful. Would highly recommend this storage unit, just ensure that you have the correct code if moving in after hours. ... Read more
    Kami T. - 21 April 2025
    Yolanda is the best. She is excellent at attending to customers. She is efficient and super friendly. She is a great employee at SmartStop Self Storage located at 9800 Ardrey Kell Road in the Ballantyne area. ? ... Read more
    Monica D. - 9 April 2025
    I have to say that Katende and Yolanda get a 10/10 rating here! They were extremely helpful in so many ways today!! I have been a customer here for 5 years and they have gone up and above for this single mother here!! I don't know what I would have done if It weren't for their help today!! God works in all ways not just in mysterious ways!! I really cannot say enough amazing things about these two!! I hope everyone gets lucky enough to meet them!! Thank you, Katende and Yolanda, May God bless you both!! Signed a very Thankful customer!!! ... Read more
    Chastin C. - 1 April 2025
    Deborah and Yolanda were wonderful in helping us get setup with our storage space! My husbands multiple calls and endless questions were always answered and they were both had immense patience because we changed our size unit multiple times! I would highly recommend using them! Pricing was also more competitive than other places! ... Read more
    Clare L. - 23 March 2025
    When I walked in the door Yolanda greeted me with a big smile and a warm hello. The office was very clean which in my opinion makes it easy to choose your storage facility. I made a great choice choosing Smartstop and will recommend to others. Yolanda made the process easy for me. ... Read more
    Ronald C. - 17 March 2025
    Wonderful experience from start to finish! I reserved a room online, came to check it out, then moved forward with a rental — all as fast and easy as one could hope for. Shout out to Mrs. Clay — she was so helpful, kind, and a joy to be around. I recommend this facility to anyone. The location is super convenient, pricing is great, and service is top notch. ... Read more
    Joscelyne H. - 21 February 2025

    About this facility

    Located on Ardrey Kell Road in Charlotte, this SmartStop Self Storage facility offers a range of small, medium, and large units to accommodate a variety of storage needs. Perfect for the South Charlotte area, this facility is ideal for anyone dealing with the city’s growing housing trends, where storage space can be tight in modern homes and apartments.

    This facility is equipped with climate-controlled units, an essential feature to protect your belongings from Charlotte’s humid summers and fluctuating temperatures. The storage building is multi-level with elevators to make accessing upper-floor units convenient, while first-floor access is available for those who prefer ground-level storage. Indoor units provide added protection from outdoor elements, and the facility maintains safety with security cameras and an onsite manager for peace of mind. For added convenience, parking is available for easy loading and unloading of items.

    This SmartStop facility stands out for its flexible services, such as online payment options, credit card acceptance, and a retail area for moving supplies. It’s especially suited for individuals and families in South Charlotte looking for secure, climate-safe storage with convenient access.

    Price comparison

    See how this facility's unit prices compare to others in Charlotte, broken down by size.

    Small $119/mo
    Location minimum Location maximum
    $13/mo $242/mo
    Medium $292/mo
    Location minimum Location maximum
    $54/mo $499/mo
    Large $422/mo
    Location minimum Location maximum
    $53/mo $1039/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    23

    out of 100

    Walk Score

    Car-Dependent

    Almost all errands require a car

    39

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 23, Bike Score®: 39

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Knights View Recreation Center

      Recreation & Entertainment 0.43 miles

    • Ditesheim Cosmetic Surgery

      Services 0.79 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 9800 Ardrey Kell Road is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat: 9 a.m. - 4 p.m., Sun: 10 a.m. - 2 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At SmartStop Self Storage - 9800 Ardrey Kell Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 9800 Ardrey Kell Road for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
    Contact this property now:
    (980) 498-8004