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(980) 498-8004

SmartStop Self Storage - 9800 Ardrey Kell Road, Charlotte, NC 28277

Self Storage 25 - 200 Sq. Ft.
4.9/5 - 924 Reviews
(980) 498-8004
Location:
9800 Ardrey Kell Road, Charlotte, NC 28277
All units
Small
Medium
Large
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Units Availability
Small Storage Unit
8x10
Self Storage
80 Sq. Ft.
Climate-Controlled
First Floor Access
$187/mo
Small Storage Unit
8x10
Self Storage
80 Sq. Ft.
Climate-Controlled
Elevator
$150/mo
Small Storage Unit
5x10
Self Storage
50 Sq. Ft.
Climate-Controlled
First Floor Access
$121/mo
Small Storage Unit
5x10
Self Storage
50 Sq. Ft.
Climate-Controlled
Elevator
$97/mo
Small Storage Unit
5x5
Self Storage
25 Sq. Ft.
Climate-Controlled
Elevator
$52/mo
Medium Storage Unit
10x18
Self Storage
180 Sq. Ft.
Climate-Controlled
Elevator
$349/mo
Medium Storage Unit
10x15
Self Storage
150 Sq. Ft.
Climate-Controlled
First Floor Access
$324/mo
Medium Storage Unit
10x15
Self Storage
150 Sq. Ft.
Climate-Controlled
Elevator
$280/mo
Medium Storage Unit
10x10
Self Storage
100 Sq. Ft.
Climate-Controlled
First Floor Access
$234/mo
Medium Storage Unit
10x10
Self Storage
100 Sq. Ft.
Climate-Controlled
Elevator
$203/mo
Large Storage Unit
10x20
Self Storage
200 Sq. Ft.
Climate-Controlled
First Floor Access
$428/mo
Large Storage Unit
10x20
Self Storage
200 Sq. Ft.
Climate-Controlled
Elevator
$385/mo

Amenities

  • Climate-Controlled
  • Indoor
  • Retail Available
  • Onsite Manager
  • Security Camera
  • Gate
  • Parking
  • Credit Cards Accepted
  • Elevators
  • First Floor Access
  • Multi-Level Storage
  • Online Payment

What customers are saying

4.9/5 - 924 Reviews

Read some helpful reviews of SmartStop Self Storage at 9800 Ardrey Kell Road, shared by real renters with genuine experiences and honest opinions.

SmartStop doubled our rent from $75 to $148 with zero notice. The $75 rate was never presented as promotional or temporary. No warning. No explanation. Just a nearly 100% increase. This is not transparent pricing — it’s a bait-and-switch model. Customers deserve clear disclosure and advance notice before a company nearly doubles their bill. I would not recommend doing business here. ... Read more
Lem L. - 15 February 2026
Deborah was a fantastic help renting a storage unit! I’m so grateful for her guidance and great customer service. She was patient and answered all my questions. Really appreciate her. Very clean facility also. ... Read more
Ashley L. - 24 January 2026
I think it is one of the best in Charlotte. It's clean and quiet, has new carts now. Customer service is high level, especially lady Deborah who's working weekends, she is so helpful, friendly and customer oriented!!! ... Read more
Artem G. - 28 December 2025
Katende is so awesome and has the best customer service. The storage is always so clean and smells fresh. I had my items in the storage for 33 months and any concerns I could always talk to staff or management. ... Read more
Tax B. - 4 October 2025
The staff at this facility is very polite and professional. Clean facility as well. I originally made my storage rental via phone to a sales center and secured with payment. When I arrived to the storage facility to complete the rental, we realized I needed a much larger sized unit. They not only assisted in finding me a unit with the same promo as on the original rental. The staff also assisted with receiving the refund promptly on the original rental unit. It was in my bank account within a few days. ... Read more
debbie s. - 2 October 2025
Great experience finding a unit this past weekend! Deborah was there to assist with any & every question I had for her. The property was well maintained & safe, the office was clean and most importantly the staff (Deborah) was very helpful & patient with me. I highly recommend this storage facility. ... Read more
Haben T. - 4 September 2025
Deborah was fantastic! She was very helpful and pleasant even while the office was busy, and she treated me with genuine respect. She went above and beyond to make sure my questions were answered and that I felt comfortable during my visit. It’s rare to find someone who can balance professionalism with such warmth and kindness, but Deborah did exactly that. Her patience, attentiveness, and positive attitude made the entire experience smooth and stress-free. I left feeling not only taken care of but truly valued as a customer. Highly recommend this office—and especially Deborah—for anyone who wants to be treated with care and respect! ... Read more
Marlena T. - 31 August 2025
Brandy at SmartStop Charlotte University was so warm and welcoming from the very first moment I came in just looking for information. She personally took me on a walk through, showed me two different unit sizes (technically three), and really helped me make the best decision for what I needed. She explained everything clearly with no hidden fees, set the right expectations, and even walked me step by step through the lease so I felt confident and secure. The whole process was professional, smooth, and stress free. The property is clean and safe, but it is Brandy’s patience, knowledge, and genuine care that makes this location stand out. ... Read more
Patricia C. - 24 August 2025
Facility is clean & well maintained. Great move-in rates. Deborah the weekend customer service rep was awesome! She was very helpful & knowledgeable. Would've been nice if there was more than 1 person working on the weekends. Thank you Deborah! ... Read more
Sharyn S. - 15 August 2025
Deborah at SmartStop Storage is amazing! She was incredibly friendly, helpful, and made the whole process easy and stress-free. Her great customer service really stood out—she took the time to answer all my questions and made sure everything was taken care of with a smile. It’s so refreshing to experience this kind of service. Thank you, Deborah! ... Read more
Lourdes A. - 27 June 2025
The reason I am only giving 4 stars is because the move-in process was difficult. We arrived after hours and were given a code to use to access the storage unit, which didn’t work. We tried calling the manager but couldn’t get in touch with anyone. After a long day of driving a U-Haul, this was very frustrating. However, we had to set up a second unit later on and Yolanda helped us. She was incredibly friendly and helpful and made the process very easy. She was amazing! When moving out, Yolanda and Katende were so helpful. Would highly recommend this storage unit, just ensure that you have the correct code if moving in after hours. ... Read more
Kami T. - 21 April 2025
Yolanda is the best. She is excellent at attending to customers. She is efficient and super friendly. She is a great employee at SmartStop Self Storage located at 9800 Ardrey Kell Road in the Ballantyne area. ? ... Read more
Monica D. - 9 April 2025
I have to say that Katende and Yolanda get a 10/10 rating here! They were extremely helpful in so many ways today!! I have been a customer here for 5 years and they have gone up and above for this single mother here!! I don't know what I would have done if It weren't for their help today!! God works in all ways not just in mysterious ways!! I really cannot say enough amazing things about these two!! I hope everyone gets lucky enough to meet them!! Thank you, Katende and Yolanda, May God bless you both!! Signed a very Thankful customer!!! ... Read more
Chastin C. - 1 April 2025
Deborah and Yolanda were wonderful in helping us get setup with our storage space! My husbands multiple calls and endless questions were always answered and they were both had immense patience because we changed our size unit multiple times! I would highly recommend using them! Pricing was also more competitive than other places! ... Read more
Clare L. - 23 March 2025
When I walked in the door Yolanda greeted me with a big smile and a warm hello. The office was very clean which in my opinion makes it easy to choose your storage facility. I made a great choice choosing Smartstop and will recommend to others. Yolanda made the process easy for me. ... Read more
Ronald C. - 17 March 2025
Wonderful experience from start to finish! I reserved a room online, came to check it out, then moved forward with a rental — all as fast and easy as one could hope for. Shout out to Mrs. Clay — she was so helpful, kind, and a joy to be around. I recommend this facility to anyone. The location is super convenient, pricing is great, and service is top notch. ... Read more
Joscelyne H. - 21 February 2025

Overview

Located in the Ballantyne area of Charlotte, North Carolina, this SmartStop Self Storage facility at 9800 Ardrey Kell Road offers a range of small, medium, and large units to accommodate your storage needs. Whether you're decluttering, moving, or need extra space for seasonal items, the variety of unit sizes ensures flexibility for both personal and business use.

Designed for convenience and protection, this facility features climate-controlled units, ideal for safeguarding belongings against Charlotte's humid summers and seasonal temperature fluctuations. Units are also indoor and accessible via elevators, with first-floor access available for added ease. For added security, the property includes security cameras, a gated entry system, and the presence of an onsite manager to ensure peace of mind.

For those needing parking, this facility provides options for vehicle storage. Customers can make payments easily with credit cards accepted and online payment options. Plus, the onsite retail store has moving supplies available, making this facility a practical choice for anyone in the Ballantyne area looking for secure, versatile, and accessible storage solutions.

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Storage units in nearby cities

Want to see how Charlotte, NC, compares to other places? There are plenty of great options nearby. Pineville, NC, 10 miles away, has 3 self storage facilities with rents starting from $22/month. Or you could drive to Mint Hill, NC, just 11 miles distant to find other options, where the cheapest units in the 2 facilities there can be rented for $28/month. In Belmont, NC, just 13 miles away, there are 3 facilities available, offering rents as low as $44/month. Further out, Harrisburg, NC (13 miles away), and Huntersville, NC (14 miles away), have 3 and 8 facilities, with minimum rents of $8 and $30, respectively.

Storage units in Pineville, NC Within a 10-mile radius
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Storage units in Mint Hill, NC Within a 11-mile radius
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Storage units in Harrisburg, NC Within a 13-mile radius
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Storage units in Huntersville, NC Within a 14-mile radius
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Storage units in Mount Holly, NC Within a 15-mile radius
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Storage units in Lake Wylie, SC Within a 16-mile radius
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Storage units in Midland, NC Within a 18-mile radius
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Storage units in Cornelius, NC Within a 19-mile radius
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Storage units in Davidson, NC Within a 19-mile radius
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Storage units in Gastonia, NC Within a 20-mile radius
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Storage units in Waxhaw, NC Within a 22-mile radius
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Storage units in Dallas, NC Within a 23-mile radius
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Storage units in Kannapolis, NC Within a 23-mile radius
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Storage units in Monroe, NC Within a 24-mile radius
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Storage units in Denver, NC Within a 24-mile radius
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Storage units in Rock Hill, SC Within a 24-mile radius
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Storage units in Locust, NC Within a 26-mile radius
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Check out storage units in trending cities

Still looking for the ideal storage unit? For more great self storage options you wouldn't have to cross the state border: units can be leased in Raleigh, NC and Winston - Salem, NC, starting from $15 and $15, respectively. Even more storage is available and with low starting rents, in Greensboro, NC ($12), Durham, NC ($18) and Fayetteville, NC ($16).

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Browse storage units in all North Carolina cities.

Frequently Asked Questions

There is a wide array of amenities available for the storage units that SmartStop Self Storage - 9800 Ardrey Kell Road has to offer. These amenities include Climate-Controlled, Indoor, Retail Available, Onsite Manager, Security Camera, Gate, Parking, Credit Cards Accepted, Elevators, First Floor Access, Multi-Level Storage and Online Payment. Most of these amenities can prove to be very useful depending on what you need to store. For example, climate-controlled units can come in handy for keeping sensitive items, drive-up access can make your loading and unloading process easier, and extra security measures will ensure your items are kept safe at all times.

The storage units offered by SmartStop Self Storage - 9800 Ardrey Kell Road can satisfy all of your storage needs. Different sizes here range from 25 to 200 square feet. You can go for smaller units if you don't have a lot of items to store, while choosing a larger space is recommended in case you need to store a lot of furniture, bigger items or even vehicles.

The unit size that you should choose obviously depends on how much stuff you need to store. On the one hand, you should think of smaller units (5'x5' or 5'x10') as closets – they can be used to store chairs, lamps, moving boxes and sports equipment, along with smaller pieces of furniture, books and documents.

On the other hand, the 10'x10' and 10'x15' spaces are good for storing larger items of furniture, bicycles and a larger number of possessions. If you need even more space, then 10'x20' and 10'x30' units can easily accommodate the contents of an entire 3- or 4-bedroom house.

Storage units offered by SmartStop Self Storage - 9800 Ardrey Kell Road come at a variety of prices, starting from $52 per month for typically smaller units. However, larger spaces can set you back up to $428 a month.

We know that when it comes to self storage, there is nothing more important than quickness and accessibility. Drive-up access is an extremely convenient amenity, as you can park your vehicle right next to your unit, making it significantly easier to load and unload the items you will use storage for. However, drive-up storage units tend to be outdoors, so you might consider indoor storage spaces with climate control if you're looking to keep temperature-sensitive items in peak condition.

Yes, you might, depending on what you need to put in storage. Climate-controlled spaces keep temperatures and humidity levels consistent all the time, which means they are perfect for storing sensitive items. Seeing that a whole host of things can be damaged by varying temperatures and excessive moisture, many people choose to rent climate-controlled units for personal items such as documents, photographs, paintings, collectibles, electronics, wooden furniture, antiques and even vehicles. If you're looking to store such items that are valuable to you, consider renting a climate-controlled unit!