Northwest Self Storage - 62939 North Highway 97, Bend, OR 97703

4.4/5 - 95 Reviews
Location:
62939 North Highway 97, Bend, OR 97703
Office hours:
24/7 ACCESS
  • Mon-Fri: 10 a.m. - 6 p.m.
  • Sat: 10 a.m. - 5 p.m.
24/7 ACCESS
(541) 797-6874

Northwest Self Storage - 62939 North Highway 97, Bend, OR 97703

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    $133 - $185/mo
    10x3 Self Storage 30 Sq. Ft.
    $131/mo
    7.5x10 Self Storage 75 Sq. Ft.
    $193/mo
    5x5 Self Storage 25 Sq. Ft.
    $102 - $151/mo
    10x15 Self Storage 150 Sq. Ft.
    $224/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $245/mo
    10x10 Self Storage 100 Sq. Ft.
    $194 - $245/mo
    10x20 Self Storage 200 Sq. Ft.
    $553/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • 24 hour access
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Truck Rentals
    • Contactless Renting
    • Security Camera
    • Gate
    • Credit Cards Accepted
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.4/5
    Average rating
    95
    Number of reviews

    Read some helpful reviews of Northwest Self Storage, shared by real renters with genuine experiences and honest opinions.

    ?I strongly advise any individual or business owner to avoid this facility. As a business tenant, my experience with the facility manager, Rosa, has been unacceptable. Her conduct is unprofessional, discriminatory, and a massive liability to this company. ?Key Issues: ?Harassment of Staff: Despite the facility having posted business hours, Rosa frequently harasses my employees for being on-site "too long" while they are moving or organizing our inventory. We pay for access during business hours, yet she treats our presence as a violation. ?Medical Discrimination & Safety: On multiple occasions, Rosa has ordered my Type 1 Diabetic employee to leave the building while they were attempting to treat a low blood sugar episode. Telling a staff member they "cannot eat on the property" during a medical necessity is a dangerous health violation and shows a staggering lack of human decency. ?Unreasonable Restrictions: She consistently locks the restrooms during business hours and tells tenants to walk to a nearby gas station. She also prohibits water in the building and has been hostile and unfriendly from the very first interaction. ?Predatory Billing: The facility lures you in with low rates, then uses the month-to-month contract to hike prices by 30–45% almost immediately. Furthermore, we have been hit with late fees despite providing time-stamped proof of on-time payments. ?Unlawful Eviction Threats: Rosa frequently taunts tenants with "24-hour" evictions, which is a direct violation of the legal 7-day minimum requirement for such actions. ?This manager has been cited in numerous reviews for this exact behavior, yet the company fails to take action. Her lack of professionalism and disregard for tenant rights is a disgrace. I suggest you read every review available before signing a contract here. This is not a safe or professional environment for your business or your employees. ... Read more
    Michael H. - 4 February 2026
    Good experience at first, until realizing the bathrooms are locked 24/7 for no reason, while also hiking rates up $45. I got immediately evicted from a unit for eating a burrito at my truck, was told eating and drinking is not allowed on property. The manager Rosa, got into a verbal altercation with my business partner and I, arguing about propping a door open for 45 mins so we don't have to input a 9 digit code every 20 seconds when we are unloading our stuff into our unit. She then terminated our lease immediately, giving us less than 2 days to remove our stuff from 3 10x20 units that we were paid up until February 20th for, and then ALSO sent us a "late fee" EVEN THOUGH WE WERE PAID UP FOR THE NEXT MONTH. Rosa uses her managerial power to take out personal vendettas against customers. Worst customer service experience ever , she shouldn't have a job there. They also "closed down the bathrooms permanently" with no reason given, and direct you to walk to a gas station to relieve yourself. ... Read more
    William O. - 4 February 2026
    Rosa, the manager gave me an immediate 24 hour eviction because my girlfriend ate a candy bar inside of my truck. I tried to explain to Rosa that she is type one diabetic and her blood sugar was dropping fast. She continued to yell at us. She's been more than rude every interaction my employees and I have had with her. I have three units and they have raised the rate $49 for each one every month and they still a treat you like dirt, also, you better hope Cheveron down the road is open. In the three months I was there the bathroom was never once open. Go to Trojan Storage down the road. Friendlier staff, functioning bathroom, cleaner place, way cheaper rates. ... Read more
    Forgotten S. - 2 February 2026
    ?I rarely leave reviews, but after our recent experience with the manager, Rosa, I feel it is necessary to warn other business owners. My husband operates two local companies, and we currently rent over 10 units at this facility. Despite being high-volume tenants, we have been treated with a level of hostility that is frankly unacceptable in a professional environment. ?While my personal experience was a catalyst, it is by no means isolated. I have dealt with Rosa's unprofessionalism directly, but my employees have reported even worse treatment. Other tenants have also shared their own concerns regarding the management style here; I have strongly urged them to post their experiences publicly so the pattern of behavior is documented. ?Key Issues for Potential Tenants: ?Medical Neglect & Hostility: As a Type 1 diabetic, I experienced a low blood sugar episode and needed to eat immediately. When the manager approached, she bypassed all professional courtesy and began shouting, stating that eating on the premises was grounds for "immediate termination." Her total disregard for a medical necessity was dehumanizing. ?Retaliatory Business Practices: When we finally confronted her about this behavior and her treatment of our staff, she responded by issuing an "instant termination" of all our units. We are currently escalating this matter with corporate, as this is a clear case of retaliation against a long-term client for addressing legitimate grievances. ?Restroom Access: Management frequently locks the onsite restrooms during business hours--even for tenants with the access code--forcing people to walk a quarter-mile to find a facility. ?Lack of Presence & Pricing: Management is rarely available during posted hours, and without a fixed contract, we have seen rent hikes as high as 30%. ?A quick look at the negative reviews for this location confirms a consistent theme: Rosa is a significant liability to this business.Until management is replaced with someone with basic professional standards, I strongly advise you to take your business elsewhere. ... Read more
    Brittany S. - 31 January 2026
    Absolutely the best service. Rosa was great manager of the facility. The facility is clean and well secured. I definitely recommend anybody to keep your personal and important belongings at the facility. ... Read more
    J.B. S. - 5 October 2025
    Very disappointed in the customer service at this property, in the first few months our rent jumped 45% and no clear contract as to why. The one manager fixed the issue and made it right which was super helpful but later on when he left and they hired this now current individual things have been never the same, my first interaction was me having to clean both elevator doors because someone had taken spit and drawn on the doors explicit material that had stay on for weeks following up to me having to clean it, I kindly told her that I cleaned it as I work within the cleaning industry and don't mind helping out, she immediately became offended that I cleaned it and became extremely defensive. I apologized for anything I may have said and left. After that it left a bitter taste in my mouth after watching homeless people defecate inside of their own unit in a trash bag in front of our unit and while also smoking weed. Keep in mind in the last two months of renting the bathrooms have been closed and every space especially the elevator smells like a barn. After this we were tired of our stuff smelling like weed and proceed to look elsewhere for our Storeage needs. Again checking out of our unit wasn't hard besides the attitude from the same woman. Overall I would highly recommend any other Storeage unit operation in Central Oregon than this place. ... Read more
    Kurtis C. - 30 August 2025
    The manager was professional, patient, and seemed knowledgeable. He took the time to answer all of my questions and ensured I understood my options. He was friendly and his expertise made the process easier and stress-free. I would recommend this place to others looking for a secure and well-managed storage facility, with great customer service and affordable rates! ... Read more
    Sophia A. - 27 February 2025
    SO EASY to get setup, they have locks in the main office for your unit for a fair price, heated units AND hand-dollys you can use for free!! If you’re in a pinch and need a clean and inexpensive unit, I recommend North West Self Storage!!! ... Read more
    Skyler B. - 6 December 2024
    The storage unit building is giant on the inside with crappy lighting and no kind of map or something to help you find your unit. They apparently require locks on each unit...that's fine. But I got an email about 24 hours to put a lock on the unit or they will charge me for the lock and a "mailing fee." And apparently you can only use a certain kind of lock that WASN'T disclosed with us in the email. So we went and bought a lock and had to buy another lock. My fiance went to pay for it and he just said he would bill it to us next month without asking first. I did not intend on keeping the storage unit for another month and was trying to avoid anything extra on the bill. And in the short time I had the unit , just right about 3 months so far, and they already raised the rent like $20. The need for a storage unit luckily was temporary but if I need a storage unit ever again, it's the very last on the list. ... Read more
    Jasmine R. - 5 December 2024
    Moved in during regular business hours on a weekday but no one was in the office for the hour I was there. One elevator was broken which made the move take longer. I was unable to buy a cylinder lock, which is the only way to secure the unit, because no one was there. They told me locks from other stores would not fit the unit. I returned the next morning to try to buy a lock and still, no one was there, even though it was during their business hours. Day two of all of my possessions being unlocked. I called the phone number and was connected to an Asian call center. Eventually, an employee from another location in Bend called me and told me I would have to drive to her location to buy a lock. I told her this was very inconvenient as I was in the middle of moving. A supervisor called me and told me I had to go to another location to buy a lock and if I didn't like that to move out. I went to the second location to buy the lock during the posted hours, shortly after speaking to the supervisor, but no one was there. This is where they told me to go to buy the lock. Now, it is day 3 of my unit being unlocked with all of my possessions inside. I am so stressed that I cannot sleep. The office is closed on Sundays and I am flying out of the area today. Not cool. Two stars for being a clean, new facility. ... Read more
    J E. - 24 November 2024
    Northwest Self Storage was a great location for storage because: Access was 24/7, It was well lighted, Very clean, Facility was well run with keypads for entry/exit, carts for moving boxes, and plenty of space for parking to load or unload. On site manager was friendly and helpful. ... Read more
    Donna S. - 8 September 2024

    About this facility

    Located at 62939 North Highway 97 in Bend, this Northwest Self Storage facility offers a variety of unit sizes, including small, medium, and large options, to accommodate diverse storage needs. Whether you're storing household items, business inventory, or seasonal gear, this facility has you covered.

    This facility stands out with features like 24-hour access and climate-controlled units, ideal for Bend’s variable temperatures that range from hot summers to snowy winters. The inclusion of drive-up access and indoor storage ensures convenience, while its multi-level storage layout offers options for maximizing space. With an emphasis on security, the property is equipped with security cameras, a gated entrance, and an onsite manager, providing peace of mind for your belongings.

    For added convenience, this facility supports contactless renting, online payment, and accepts credit cards. Moving supplies are available for purchase, and truck rentals simplify the moving process. This facility is a great option for Bend residents seeking secure, accessible, and flexible storage solutions.

    Price comparison

    See how this facility's unit prices compare to others in Bend, broken down by size.

    Small $140/mo
    Location minimum Location maximum
    $54/mo $217/mo
    Medium $221/mo
    Location minimum Location maximum
    $75/mo $371/mo
    Large $553/mo
    Location minimum Location maximum
    $85/mo $845/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    50

    out of 100

    Walk Score

    Somewhat Walkable

    Some errands can be accomplished on foot

    22

    out of 100

    Transit Score

    Minimal Transit

    It is possible to get on a bus

    81

    out of 100

    Bike Score

    Very Bikeable

    Bike routes support regular local travel

    Walk Score®: 50, Transit Score®: 22, Bike Score®: 81

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Emerald Pool & Patio

      Shopping 0.02 miles

    • Subway

      Food & Drinks 0.04 miles

    • Carpet One

      Shopping 0.06 miles

    • Applebee's

      Food & Drinks 0.06 miles

    • Circle K

      Grocery Stores 0.07 miles

    • McKay’s Cottage restaurant

      Food & Drinks 0.09 miles

    • Chevron

      Services 0.09 miles

    • IHOP

      Food & Drinks 0.1 miles

    • Burger King

      Food & Drinks 0.11 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 62939 North Highway 97 offers 24/7 access, allowing you to visit your unit at your convenience.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Northwest Self Storage - 62939 North Highway 97, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 62939 North Highway 97 for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
    Contact this property now:
    (541) 797-6874