Public Storage - 1921 North Gantenbein Avenue, Portland, OR 97227

4.6/5 - 427 Reviews
Location:
1921 North Gantenbein Avenue, Portland, OR 97227
Office hours:
  • Mon-Sun: 6 a.m. - 9 p.m.

Public Storage - 1921 North Gantenbein Avenue, Portland, OR 97227

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

Unit size details are currently not available for this property. Please contact the property operator for details about available units.

Amenities & features

  • Climate-Controlled
  • Indoor
  • Drive-Up Access
  • Retail Available
  • Onsite Manager
  • Contactless Renting
  • Security Camera
  • Gate
  • Credit Cards Accepted
  • Multi-Level Storage
  • Online Payment

Customer reviews

4.6/5
Average rating
427
Number of reviews

Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

John T. - 6 July 2026
Jerry R. - 6 March 2026
Daniel D. - 3 March 2026
Been renting a space here for a few months now. Jammie is always super helpful and friendly which I really appreciate. The rental and check in process is really easy. The only real downside is that the elevator is broken pretty often, but my experience has been problem free since switching to a ground floor unit. ... Read more
Carter G. - 14 February 2026
Recently had to move in with family and needed a place to store some of my stuff and furniture until I found my own place. The space was a lifesaver! It was close to where I was staying so I could stop by easily and grab things, location was clean and I felt comfortable leaving my stuff there. The manager was friendly and helped me by answering questions about the property while I was moving my stuff in. Definitely recommending and coming back if I have any storage needs in the future! ... Read more
Daniel A. - 2 February 2026
Luckily I did not get a flat tire my first day moving my things in, as there were screws and nails all over the ground. I picked up the ones I could see. I mentioned the issue twice, but it appears no effort has been made to address the problem. While parked to organize and unload my things, the manager, Jaime, honked at me, then proceeded to park half in the handicap spot and half in the striped no parking / handicap access area. There were two other parking spots available on the other side of my car. I spoke with her in the office about the incident. I asked her if she was handicapped. She replied that she was not. She said she usually parked where I was parked, and “her customers” use the other spots. I’m unclear if she was referring to another business, or possibly her personal business? As I am a paying customer of Public Storage, ie. one of “her customers”. The elevator in the facility also gives me grave concerns. The units in the second floor can ONLY be accessed by the elevator. There are not a lot of things in life which scare me, but honestly that elevator makes me slightly afraid. The location is super convenient for me, so I don’t want to move, but if Jaime is the manager, I don’t see things improving any time soon. I’ve also witnessed her being extremely rude to people. This is not only totally inappropriate, it’s wildly unprofessional. ... Read more
Sheryl M. - 30 January 2026
My experience with customer service at Public Storage was incredible. I had some issues with rent and Jammie helped me out a lot. I’m really happy with the service I got. Other than that, it’s a storage unit. The bathroom smelt like cigarette smoke but when storage rent is as cheap as it is here, it doesn’t really matter. I’d rent from here again if I ever need it. ... Read more
Aruna S. - 1 October 2025
Do not ever rent space here. It is not secure. Everything I own was stolen, and what was left was destroyed. Their insurance is a max of 5k so if you have belongings that cost more than that you are out of luck. I trusted them to keep my stuff safe and they failed. When I called for help they treated me horribly and offloaded me to their awful insurance company. Stay very far away. ... Read more
Jordan E. - 5 September 2025
10/10 experience. This was the first time I booked a unit online before, and the onsite manager, Jammie, was so helpful and considerate. She made our short term rental process so smooth and helped us make sure the unit was exactly what we needed before we moved in. I would absolutely rent here again. ... Read more
Kristina B. - 28 July 2025
My experience with Public Storage was terrible - including predatory price increases, insufficient security (including 2 break-ins in 6 months) and poor customer service/responsiveness. The TLDR summary is -- stay away and find a different solution for storage! Public Storage offered a good initial price compared to competitors in the area, offering me a large unit for $424/month. I expected an increase, as it is known that this industry lures you with low initial pricing, but the experience I had is nothing short of "predatory". In the 4th month, the price increased by 39% to $593. I was surprised by the magnitude of increase but continued using the storage unit. About 6 months into my lease, I experienced a first break-in where a pry-bar was used to open metal corrugated doors on the unit, by bending them out of the tracks. My storage unit was at the end of their building, and they did not have adequate security camera coverage. Multiple items were stolen from my storage unit, which amounted to an eventual ~$1500 payout from their third-party insurer through Orange Door. Public Storage was not able to provide another large unit that could fit the contents at the time, so I had to move some more valuable items out (time/effort/expense) and asked them to repair the unit as soon as possible and install a new security camera that covers the end of the building. It took them over 2 weeks to install a plywood cover over the broken door, and 3 months to repair the door (without further securing it). I left Public Storage a key to my unit to facilitate the repair but had no idea it would take 3 months like this (more later). Throughout the whole ordeal, I also was never successful in getting any additional security/lighting or protection added to this part of the building. Shortly after this horrible experience, I was contacted (8 months in) and told that the price was increased to $755/month - a 78% increase since starting the lease. After spending a good amount of time on the phone, the local office reduced that to $633 for "3 months" and I started to make plans to vacate the unit. After planning to move out, I returned to the unit to find that more items had been stolen from the storage unit. Since this happened while Public Storage had access to the storage unit, I contacted their management and suggested they investigate (and filed another police report). They claimed that another break-in had occurred, and they had already repaired the unit again. They had not reached me about either the break-in or the 2nd repair. Throughout the issues, I found it difficult to contact the company representatives. They do not really work through email or text messaging and often don't answer the phone during business hours. I also made 3 separate trips to try to collect the shared key during clearly posted business hours, but there was not employee available onsite. When I did reach local representatives, they were generally nice and helpful. At the end of the ordeal, I asked for a 1-month credit due to poor security and overall experience. This was granted and showed up on my credit card, and I put this behind me (or so I thought). Several months after putting this behind me, I was contacted by a regional office for Public Storage claiming that I was granted a one-month refund that I should not have received. I explained this over the phone to the regional representative, and his attitude was one of complete ambivalence as I relayed all of the issues at which point he told me to pay, or he would send my account over to a collection agency. ... Read more
Eric K. - 27 July 2025
janeatte - 18 July 2025
Jammie is the absolute best property manager you could ever ask for! At every point in the journey, she was there to offer help and guidance in anything that I needed! This is a great facility run by a great team! ... Read more
Hannah R. - 27 April 2025
I’ve been storing with public storage since 2005 and this location is by far the most cleanest facility I have ever been as soon as you walk in the building you can definitely smell it. Kudos to whoever is keeping it clean I want to know ... Read more
Robert S. - 9 April 2025
Prices have been raised on me for the past year and now we can’t access the building during the posted hours because the gate is broken. Will be looking for another facility soon because $100 a month is ridiculous right now. The employee at the desk was kind about the open hours change but I still need to access my unit. ... Read more
Piper S. - 4 April 2025
I’ve been renting at this location for a few months now and I need to say that Jammie, the staff member, has been incredible! She is always on top of things, very attentive, she keeps things clean, and she is always a greeting me by name and with a smile. She is incredible and best part of renting from this location. ... Read more
JC T. - 6 February 2025
I’ve been using this storage for quite awhile. Manager ( Jaime) I am not sure if I spelled that right ? She keeps things in line . Clean which is nice and she keeps the riff raff out . All in all 5 stars . ... Read more
Kori R. - 27 January 2025
Jamie was extremely helpful. She squeezed an appointment in for me at the end of the day to view the unit and then got me all squared away using the Public Storage app. She made it very easy for me to get into a storage space in short time. I would definitely recommend Jamie and the helpful Public Storage app. ... Read more
Jed H. - 1 December 2024

About this facility

This Public Storage facility, located at 1921 North Gantenbein Avenue in Portland, OR, offers small units tailored for individuals seeking to declutter their living spaces or safely store belongings. Situated in a bustling urban area with compact housing, this facility is ideal for Portland residents who need extra storage space close to home.

The property features a variety of convenient and secure options, including climate-controlled units to protect your items from Portland's damp winters and humid summers. With indoor access, multi-level storage, and drive-up access, you can choose a layout that suits your storage needs and preferences. Safety is a priority, as the facility is equipped with security cameras, an onsite manager, and a gated entrance. The availability of contactless renting ensures a seamless and hassle-free experience.

For added convenience, this facility accepts payments via credit cards and offers online payment options. If you're preparing for a move, there's even a retail store onsite with moving supplies. This facility is an excellent option for individuals and families in Portland seeking secure, accessible, and user-friendly self-storage solutions.

Location & walkability

This storage facility is in a highly accessible area with excellent walkability and public transit options.

82

out of 100

Walk Score

Very Walkable

Most errands can be accomplished on foot

79

out of 100

Transit Score

Excellent Transit

Transit supports many daily routes

91

out of 100

Bike Score

Biker's Paradise

Biking is practical for everyday travel

Walk Score®: 82, Transit Score®: 79, Bike Score®: 91

Neighborhood highlights

Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

  • Gluten Free Gem

    Grocery Stores 0.04 miles

  • North Vancouver & Tillamook

    Transportation 0.12 miles

  • Compass Oncology

    Services 0.13 miles

  • Prophet Education Center

    Services 0.14 miles

  • Cartside Food Cart Pod

    Food & Drinks 0.15 miles

  • North Broadway & Vancouver

    Transportation 0.17 miles

  • North Williams & Northeast Broadway

    Transportation 0.18 miles

  • North Broadway & Ross

    Transportation 0.18 miles

  • Upright Brewing Taproom

    Food & Drinks 0.18 miles

Frequently Asked Questions

The right storage unit size depends on what you plan to store and how much space you need to move around your items.

5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

The facility at 1921 North Gantenbein Avenue is accessible during regular access hours, typically Mon-Sun: 6 a.m. - 9 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

At Public Storage - 1921 North Gantenbein Avenue, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

For safety reasons, most self storage facilities restrict certain items. These commonly include:

  • Hazardous, flammable, or toxic materials
  • Perishable food
  • Live plants or animals
  • Cash, firearms, or irreplaceable valuables

Always check with the facility at 1921 North Gantenbein Avenue for specific restrictions and recommendations.

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