Prime Storage - 915 Carlisle Road, York, PA 17404

4.3/5 - 251 Reviews
Location:
915 Carlisle Road, York, PA 17404
Office hours:
24/7 ACCESS
  • Mon-Fri: 10 a.m. - 6 p.m.
  • Sat: 10 a.m. - 4 p.m.
24/7 ACCESS
(717) 843-3311

Prime Storage - 915 Carlisle Road, York, PA 17404

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

Unit size details are currently not available for this property. Please the property operator for details about available units.

Amenities & features

  • Climate-Controlled
  • Indoor
  • 24 hour access
  • Drive-Up Access
  • Retail Available
  • Onsite Manager
  • Truck Rentals
  • Contactless Renting
  • Security Camera
  • Gate
  • Parking
  • Credit Cards Accepted
  • Online Payment
  • RV Storage

Customer reviews

4.3/5
Average rating
251
Number of reviews

Read some helpful reviews of Prime Storage, shared by real renters with genuine experiences and honest opinions.

Management is terrible and don't know how to handle conflict professionally. The woman there is rude and acts like we are an inconvenient to her. When my husband and I attempted to go in and tell her about a fellow tenant blocking our unit with tables, she was in the middle of god knows what and when she saw us she flailed her arms out as if we were inconviencing her. I attempted to access my unit again three times this week and today I decided to call because this man has been blocking the units all week. I was met with annoyance and hostility. Do yourself a favor, don't rent here unless you're okay with management treating you this way. ... Read more
Blanca W. - 16 January 2026
I’ve been working with Marianne for the last two years at Prime Storage and she has been phenomenal to work with. We are a non-profit organization with a lot of changing storage needs and she has been very accommodating and kind. We love this storage unit and have pretty much consolidated our storage needs here. They have great units that have interior lighting. We wholeheartedly recommend this storage facility to others in need of storage. ... Read more
Caroline J. - 5 September 2025
Disappointing Experience – Would Strongly Advise Against Renting Here We rented a temperature-controlled unit at Prime Storage to temporarily store a sectional couch between moves. The unit was rented on a Sunday and by the following Wednesday we returned to find it had sustained significant water damage due to a poorly executed ceiling repair that failed to prevent rain intrusion. As a result, our couch was completely ruined. It’s clear this issue was known prior to our rental, as evidence of a previous repair attempt was visible. This reflects a serious lack of transparency and due diligence on Prime Storage’s part. While we do carry renter’s insurance, this situation should not fall on our policy to resolve. This was a result of negligence, not accidental damage, and could impact our premiums going forward. Prime’s proposed resolution was offering just half a month’s rent ($37.50) which was grossly inadequate given the value of the damages. Additionally, efforts to escalate the matter beyond the front desk staff have been unsuccessful, leaving us frustrated and without a proper channel for resolution. I have seen prior responses to reviews suggesting that customers call a provided number to resolve their concerns. However, in our case, this was not effective. This review comes only after all reasonable attempts to resolve the issue directly with Prime Storage have been exhausted. We expected better accountability and professionalism. Based on our experience we absolutely do not recommend Prime Storage and caution others to explore more reliable alternatives! ... Read more
Aspen K. - 4 August 2025
I stored a reclining couch and chair, a bookcase and a portable air conditioner here for a year. When I went to retrieve my items everything was covered in mouse feces. Everything was a total loss and the employee has the nerve to say "well, maybe you can just clean it. It doesn't look that bad". And then I had to pay to have someone haul it to the incinerator. I'm now out thousands of dollars between the contents of the unit, paying to store it and paying to haul it away. I filed an insurance claim and got $500, but even that took a month. I'd donate or throw my items away before wasting $113 a month to store them here. Disgusting!! ... Read more
Stephanie K. - 14 June 2025
chuck b. - 23 April 2025
Linda F. - 12 April 2025
This has been a disaster. I originally thought it was a great idea to choose this company because they seemed very compassionate and put my homelessness aside and gave me a chance at first. I have been trying to maintain this unit for at least 2 years and in this time, when I tried to communicate possible late payments my locks were cut and my unit was still set to auction multiple times anyways. I’ve tried to explain that it did not make sense I would be charged so much but in them having control of the last of my things I paid whatever I had to just to keep my things okay. Two months ago I was finally ahead, today I will have my unit auctioned off anyway since it’s turned into a $440 bill and the only “working with me” is having me pay $300 which I don’t currently have or lose my unit anyways. At two months and at $70 a month how it turned into almost $500 again blows my mind away and previously when I attempted to make partial payments to avoid getting slammed with all these extra fees and late fees and processing fees and extra charges I was denied. They only accept full payments (and not of the original debt but including all of the fees and charges) & they have even suspended my ability to pay over the phone(which is difficult for me to travel from York to lancaster with no transportation but doesn’t seem to matter when it also costs money to travel) and despite how much I have pleaded for them to come up with some sort of resolve the last of my things will be sold anyways. I am highly upset that there is absolutely nothing I can do about this and I know all of my things will be thrown out because they’re all MY things and don’t really have any value to anyone but me. Nobody will be able to replace the daddy books I have that are the only thing I have of my children that they made me and if any of my documentation is thrown out it already took me over 3 1/2 years to get my passport before since I was born in a different country. If my birth certificate or anything else that is actually important is destroyed or lost how will I ever fix this? Moral of the story. No one cares. When your customers become completely unimportant and irrelevant it will inevitably make your company unimportant and irrelevant when no one wants to do business with you because of how you treat the people that you are successful because of. I never would have paid so much if I knew it would end like this. I would have just taken everything else and put my things somewhere safe because that was the entire point I got the unit in the first place. None of my things are safe and now will just become garbage and your office might not care about me or my things but maybe this review will help people make better informed decisions as to who they should or in this case SHOULDN’T choose for storage for their most important things. I am devastated 100% ... Read more
Angel R. - 18 February 2025
Been at this same storage center for over a year i luv it i recommended 3 people... i can say even upgrading unit to unit was great pricing to ???? # Marianne best as a personal of York pa location !!!! ... Read more
Sky L. - 7 February 2025
Tianna P. - 27 January 2025
My stored items felt secure and always available to me. Only issues I had was never being able to find the dolly’s/carts they claimed were available to use and the price got expensive after they raised rates. ... Read more
Tyler W. - 9 November 2024

About this facility

Located at 915 Carlisle Road in York, PA, this Prime Storage facility offers small units ideal for those looking to store personal belongings, seasonal items, or business inventory. Its convenient location in York provides easy access for both residents and businesses in the area, making it a practical option for anyone seeking storage solutions.

This facility is equipped with an array of standout features, including climate-controlled units, ensuring your items are protected from York’s varying seasons, from humid summers to cold winters. With drive-up access and indoor options, loading and unloading is both convenient and efficient. For those needing vehicle storage, this Prime Storage facility offers parking and RV storage, making it a versatile choice for larger storage needs. Security is a top priority here, with a security camera system, gated entry, and an onsite manager providing peace of mind.

Additional conveniences include 24-hour access, contactless renting, and various payment options like online payment and credit card acceptance. Need moving supplies or a vehicle for your move? This facility has you covered with retail supplies and truck rentals available onsite. Overall, it’s an excellent storage solution for York residents, business owners, and outdoor enthusiasts with vehicle storage needs.

Location & walkability

This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

50

out of 100

Walk Score

Car-Dependent

Some errands can be accomplished on foot

38

out of 100

Bike Score

Somewhat Bikeable

Minimal bike infrastructure

Walk Score®: 50, Bike Score®: 38

Neighborhood highlights

Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

  • West Manchester Diner

    Food & Drinks 0.14 miles

  • Bob Evans

    Food & Drinks 0.15 miles

  • Verizon

    Shopping 0.19 miles

  • Panera Bread

    Food & Drinks 0.2 miles

  • TJ Maxx

    Shopping 0.21 miles

  • Subway

    Food & Drinks 0.21 miles

  • Truist

    Services 0.22 miles

  • Marco's Pizza

    Food & Drinks 0.23 miles

  • Greater York Family Dentistry

    Services 0.23 miles

Frequently Asked Questions

The right storage unit size depends on what you plan to store and how much space you need to move around your items.

5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

The facility at 915 Carlisle Road offers 24/7 access, allowing you to visit your unit at your convenience.

To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

At Prime Storage - 915 Carlisle Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

For safety reasons, most self storage facilities restrict certain items. These commonly include:

  • Hazardous, flammable, or toxic materials
  • Perishable food
  • Live plants or animals
  • Cash, firearms, or irreplaceable valuables

Always check with the facility at 915 Carlisle Road for specific restrictions and recommendations.

Storage units for rent – StorageCafe
Contact this property now:
(717) 843-3311