Cumberland Estates Mini Storage - 5911 Western Avenue, Knoxville, TN 37921

3.9/5 - 15 Reviews
Location:
5911 Western Avenue, Knoxville, TN 37921
Office hours:
  • Tue-Wed: 9 a.m. - 6 p.m.
  • Fri: 9 a.m. - 6 p.m.

Cumberland Estates Mini Storage - 5911 Western Avenue, Knoxville, TN 37921

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

  • Onsite Manager

    On-site staff available to assist with property needs

  • Security Camera

    Video surveillance helps monitor activity on the property

    Not sure which size you need? Check our size guide to find the perfect fit.
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $95/mo
    5x10 Self Storage 50 Sq. Ft.
    $75/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $195/mo
    10x15 Self Storage 150 Sq. Ft.
    $140/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $150/mo
    10x10 Self Storage 100 Sq. Ft.
    $110/mo
    20x20 Self Storage 400 Sq. Ft.
    $275 - $295/mo
    10x25 Self Storage 250 Sq. Ft.
    $250/mo
    No units are currently available.

    Amenities & features

    • Drive-Up Access
    • Onsite Manager
    • Security Camera
    • Gate
    • Parking

    Customer reviews

    3.9/5
    Average rating
    15
    Number of reviews

    Read some helpful reviews of Cumberland Estates Mini Storage, shared by real renters with genuine experiences and honest opinions.

    I have rented several storage rooms from Cumberland Estates Mini Storage over the years. I have recommended them to my family and my friends. They are well priced and well located. The staff is always helpful. I will do business with them again in the future. ... Read more
    Daniel G. - 29 August 2023
    Tammy keeps the units up well and she is very nice and always helpful. hey are very reasonably priced, lower than most others anywhere. Since Tammy took over managing the property it has always been clean and kept up very well.She truly cares about the people that rent the units. Tammy is a really nice person and a true asset to this company. I could not be more pleased.I hope She is around a very long time. ... Read more
    R - 30 April 2021
    This place was awesome....the price is great, the units are clean and big. Tammy, has a wonderful personality and is always willing to help, being the first person you meet she is an asset to this company! ... Read more
    Shondrell J. - 31 March 2021
    THIS PLACE IS TERRIBLE AND SHADY AS ALL GET OUT!!! My roommate and I have been with them only a couple of months. The whole company is shady and rude. We will not be doing business with them anymore and suggest no one else do either. When we signed up and she went over the contract with us she got to the late fee and told us "haha I have some peoples cards on file written down and they don't know about it so when they don't pay I run their cards anyway." We thought she was joking and she is strange so brushed it off. Then when we went to set up auto pay she asked to write down our card number we told her no, she said she writes them down to track who's on autopay. You can write down the name and unit number the card number is not necessary. She apologized. We went back this month to set up the autopay had issues last month. We were locked out of the lot due to non payment (THEY WEREN'T OPEN ON THE 1ST AND WE WENT IN ON THE 6TH) she was on lunch which is why the payment didn't get made early on the previous Saturday. Got the auto pay set up left and did somethings. ALMOST AN HOUR LATER calls us and tells us she needs our card information over the phone she was playing in the system and accidentally deleted it. We told her no she wasn't writing the card number down we would send a check instead she said we were still on autopay and would be charge. BUT SHE DELETED IT????? When questioned she got really upset and said if we had a problem to call her boss which we did and left a message they weren't open. He called back 5 DAYS LATER. Says he doesn't understand the problem she is trustworthy they have cameras she doesn't write anything down. He was told it was set up through autopay with the bank to send a check each month he said it sounds like you're unhappy and need to find another storage unit. WE WILL ABSOLUTELY BE DOING SO. NO APOLOGY. NO I'LL LOOK INTO IT. NOTHING!!! Just being argumentative and insinuating that we were overreacting. DO NOT DO BUSINESS HERE, IT'S ID THEFT WAITING TO HAPPEN IF IT HASN'T ALREADY. ... Read more
    Chrystal J. - 12 July 2019
    I suggest NO one to use this storage unit. Their management is unprofessional and not willing to admit wrong fault. I called and left voice mails, as well as, sending a letter to notify them that we will no longer be paying for the unit. But 5 MONTHS LATER, we receive a letter advising we owe a debt. When I attempted to contact the so called manager she couldn't care less. Keep in mind, they were changing managemnt during my cancellation but they cant tell me where my letter went. So here I am with a 500+ bill for a service of which was cancelled. My question is what company, who wants their money, with supposively no record of payment, not send a notification of non paymant until after they have put amounts into debt.!! JUST DON'T USE THEM. ... Read more
    Brittney R. - 21 October 2016

    About this facility

    Cumberland Estates Mini Storage, located at 5911 Western Avenue in Knoxville, TN, provides a range of storage solutions to meet various needs. With small, medium, and large units, this facility accommodates everything from seasonal items and household belongings to larger furniture and equipment.

    This facility offers climate-controlled units, making it ideal for protecting sensitive items like electronics, documents, and wooden furniture from Knoxville's hot and humid summers. The convenience of drive-up access allows for easy loading and unloading directly from your vehicle, saving time and effort. For added peace of mind, the facility features security cameras, a gated entry system, and an onsite manager to ensure the safety and security of your stored items.

    With ample parking available, Cumberland Estates Mini Storage is also well-suited for vehicle storage. This location is perfect for Knoxville residents needing a secure, accessible space for their storage needs.

    Price comparison

    See how this facility's unit prices compare to others in Knoxville, broken down by size.

    Small $85/mo
    Location minimum Location maximum
    $21/mo $247/mo
    Medium $149/mo
    Location minimum Location maximum
    $34/mo $368/mo
    Large $263/mo
    Location minimum Location maximum
    $42/mo $863/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    33

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    23

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 33, Bike Score®: 23

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Pilot Convenience Store

      Services 0.13 miles

    • KARM Stores

      Shopping 0.13 miles

    • Good Times Game House

      Shopping 0.15 miles

    • Laundromat

      Shopping 0.17 miles

    • Dry Cleaners

      Shopping 0.17 miles

    • Play2Win

      Shopping 0.18 miles

    • Total Recovery Medical Center

      Services 0.19 miles

    • Golden Garden

      Food & Drinks 0.2 miles

    • Planet Fitness

      Recreation & Entertainment 0.22 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    The facility at 5911 Western Avenue is accessible during regular access hours, typically Tue-Wed: 9 a.m. - 6 p.m., Fri: 9 a.m. - 6 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Cumberland Estates Mini Storage - 5911 Western Avenue, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 5911 Western Avenue for specific restrictions and recommendations.

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