Public Storage - 9630 Hillcroft Street, Houston, TX 77096

4.7/5 - 549 Reviews
Location:
9630 Hillcroft Street, Houston, TX 77096
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 9630 Hillcroft Street, Houston, TX 77096

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x7 Self Storage 70 Sq. Ft.
    Roll-Up First Floor Access Outdoor Access
    $90/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Swing First Floor Access
    $64/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled Swing First Floor Access
    $99/mo
    7x10 Self Storage 70 Sq. Ft.
    Roll-Up Drive-up Access First Floor Access Outdoor Access
    $90/mo
    5x10 Self Storage 50 Sq. Ft.
    Swing First Floor Access
    $55/mo
    5x10 Self Storage 50 Sq. Ft.
    Roll-Up Drive-up Access First Floor Access Outdoor Access
    $55/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Swing First Floor Access
    $45/mo
    5x5 Self Storage 25 Sq. Ft.
    Swing First Floor Access
    $37/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Swing First Floor Access Locker
    $19/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $287/mo
    10x15 Self Storage 150 Sq. Ft.
    Roll-Up Drive-up Access First Floor Access Outdoor Access
    $213/mo
    10x15 Vehicle 150 Sq. Ft.
    Car Storage Drive-up Access Outdoor Access Parking
    $74/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Swing First Floor Access
    $158/mo
    10x10 Self Storage 100 Sq. Ft.
    Roll-Up Drive-up Access First Floor Access Outdoor Access
    $132/mo
    10x45 Self Storage 450 Sq. Ft.
    Roll-Up
    $576/mo
    10x30 RV 300 Sq. Ft.
    Boat Storage Car Storage Drive-up Access Other Vehicle Storage Outdoor Access RV Storage
    $122/mo
    10x25 Self Storage 250 Sq. Ft.
    Roll-Up
    $365/mo
    10x25 RV 250 Sq. Ft.
    Boat Storage Car Storage Drive-up Access Other Vehicle Storage Outdoor Access RV Storage
    $113/mo
    10x20 Self Storage 200 Sq. Ft.
    Roll-Up
    $238/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Drive-up Access Outdoor Access Parking
    $109/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • First Floor Access
    • Online Payment
    • RV Storage

    Customer reviews

    4.7/5
    Average rating
    549
    Number of reviews

    Read some helpful reviews of Public Storage, 9630 Hillcroft Street, Houston, TX 77096, shared by real renters with genuine experiences and honest opinions.

    I discovered a hole in the roof of my storage unit on June 26, after heavy rain had already left my belongings and the unit covered in water. When I reported it to Marcus, who I assume is the property manager, he offered almost no help. I had to push just to get a repair request submitted. Three weeks later, Marcus could not tell me whether the roof had been repaired. He said he would call me with an update, but never did. After receiving a voicemail from him on July 16, I returned the call and left multiple messages with no response. I finally reached him on August 5, and he had no idea why he had called me. He then said the unit still had not been repaired and that he did not know the timeline. Moments later, he claimed roof work had been completed on the building within the past week. When I asked whether he could confirm that my specific unit had been repaired, he rudely responded, “How would I know? I’m not a roofer.” At this point, I honestly cannot tell whether Marcus is deliberately giving me the runaround or is simply grossly incompetent. A competent property manager should communicate with maintenance, follow up on serious damage, and make sure a leaking unit is treated as a priority. Marcus showed very little concern, professionalism, or willingness to help. ... Read more
    Tyler B. - 5 August 2026
    selena p. - 26 February 2026
    emilex m. - 24 February 2026
    Elsie really shined as a compassionate, reasonable manager at this location. She made me feel like it’s ok to be human. I don’t encounter many people who so obviously care for others while maintaining professional standards. I had a clog in my finances a couple of months and missed my storage payment. (Extreme weather and holidays caused delays in the flow of paying jobs.) Many of the tools I use to make money are in my storage, so when I lost access to my unit, I lost access to my resources. This situation really sent me into a panic for a few days. Finally I stopped by the office… Wow, Elsie seemed to sense my panic and authenticity…she calmly walked me through the fees, showed me what I actually owed (less than I realized), took the payment I had, and re-established access. I am so grateful to Elsie for being so helpful.Now I’m all caught up and I can now go out and make some money!! Thanks Elsie ... Read more
    Raymond U. - 28 January 2026
    This storage place has everything it advertised. They are quick to get you to sign on and take your money. Then soon after, customer service will be zero communication whenever anything comes up. I have been calling for about 2 months and visiting the location on any given day & time with no avail looking to change rental units. I think the property manager is committing fraud on payroll because it seems like no is in the office at any time. If you call the support line for the manager it is always an answering machine. Call the support number and if no one picks up my point is still proven. If somone picks up, please let me know in this post because I can never get a hold of them. ... Read more
    Jay C. - 25 September 2025
    Adi G. - 22 September 2025
    The young man that helped me was very polite and answered the million questions my wife asked i think his name was kamden has far as storage facilities this was one of the cleaner facilities we stopped at thanks we havs decided to store here in sept when we move ... Read more
    Terry S. - 18 July 2025
    Luke J. - 17 July 2025
    Robin - 25 February 2025
    Sandra H. - 20 December 2024
    Sheila B. - 7 December 2024
    2021 D. - 21 November 2024
    annette p. - 3 October 2024
    I just experienced the most remarkable customer service in a long time. Ms. Kyrstynne ( I hope I spelled that correctly) was sweet, knowledgeable, and funny. She made it easy for me to understand exactly what I needed. Less Stress. Thank you very much. ... Read more
    Becky F. - 23 July 2024

    About this facility

    This Public Storage facility, located at 9630 Hillcroft Street in Houston, TX, provides a variety of storage unit sizes, including small, medium, and large options, to accommodate diverse storage needs. Climate-controlled units are available, offering protection for temperature-sensitive items in Houston’s hot and humid climate. Units feature both roll-up and swing doors, providing flexibility based on your specific requirements.

    The property is designed for convenient access, with drive-up access, indoor options, and first-floor access. Enhanced security measures such as security cameras and the presence of an onsite manager provide peace of mind for storing valuable items. For vehicle owners, the facility offers parking as well as RV storage, making it an excellent choice for those with recreational vehicles or extra cars.

    Additional conveniences include gate access, acceptance of credit card payments, and an online payment option. Moving supplies are also available for purchase on-site to simplify the moving process. This facility’s extensive features and prime location make it ideal for residents and businesses in Houston who need reliable and secure storage solutions.

    Price comparison

    See how this facility's unit prices compare to others in Houston, broken down by size.

    Small $62/mo
    Location minimum Location maximum
    $7/mo $640/mo
    Medium $173/mo
    Location minimum Location maximum
    $12/mo $820/mo
    Large $254/mo
    Location minimum Location maximum
    $33/mo $4500/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    69

    out of 100

    Walk Score

    Somewhat Walkable

    Some errands can be accomplished on foot

    41

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    64

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 69, Transit Score®: 41, Bike Score®: 64

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Goodwill Houston

      Shopping 0.06 miles

    • Take 5 Oil Change

      Services 0.09 miles

    • McDonald's

      Food & Drinks 0.11 miles

    • Russian General Store

      Shopping 0.14 miles

    • Happy Lamp Restaurant

      Food & Drinks 0.14 miles

    • Walmart Neighborhood Market

      Grocery Stores 0.14 miles

    • Best Donuts

      Food & Drinks 0.17 miles

    • CVS Pharmacy

      Services 0.26 miles

    • Southwest Schwinn

      Shopping 0.74 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 9630 Hillcroft Street is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 9630 Hillcroft Street, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 9630 Hillcroft Street for specific restrictions and recommendations.

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