Otter Self Storage - 13923 SW Loop 410, San Antonio, TX 78224

4.1/5 - 128 Reviews
Location:
13923 SW Loop 410, San Antonio, TX 78224

Otter Self Storage - 13923 SW Loop 410, San Antonio, TX 78224

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    5x15 Self Storage 75 Sq. Ft.
    $25/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $20/mo
    5x10 Self Storage 50 Sq. Ft.
    $17/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    $12/mo
    5x5 Self Storage 25 Sq. Ft.
    $10/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $55/mo
    10x15 Self Storage 150 Sq. Ft.
    $45/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $65/mo
    10x10 Self Storage 100 Sq. Ft.
    $40/mo
    13x45 Self Storage 585 Sq. Ft.
    Climate-Controlled
    $325/mo
    13x40 Self Storage 520 Sq. Ft.
    Climate-Controlled
    $280/mo
    13x35 Self Storage 455 Sq. Ft.
    Climate-Controlled
    $215/mo
    13x20 Self Storage 260 Sq. Ft.
    Climate-Controlled
    $190/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $100/mo
    10x20 Self Storage 200 Sq. Ft.
    $75/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Truck Rentals
    • Contactless Renting
    • Security Camera
    • Gate
    • Unstaffed Location
    • Parking
    • Credit Cards Accepted
    • Online Payment
    • RV Storage

    Customer reviews

    4.1/5
    Average rating
    128
    Number of reviews

    Read some helpful reviews of Otter Self Storage, shared by real renters with genuine experiences and honest opinions.

    Joshua went above and beyond and resolved my extremely stressful situation while also making it absolutely stress free. He provided me options I didn't even know were possible. Because of him, Otter storage has gained a life long customer for any and all of my future storage needs! Thank you Joshua from the bottom of my heart! ... Read more
    Mari M. - 10 April 2026
    This storage place is higher value than they look. Units are well kept, location is secure, and management/customer service is attentive and values their customers. I was helped by Yesenia today with working through a concern with my bill. She was not only prompt in addressing the concern, but found a resolution that helps me tremendously. Thank you! ... Read more
    Elizabeth L. - 4 February 2026
    I love Otter Storage. They help you with every step of the process. They are very patient when you need time to get information. You don’t have on hand answer all your questions and a very pleasant to speak with. I have never had any problems during all of my rental time with them And it’s been almost 7 years. Working with them they are a great team ... Read more
    Heather M. - 6 September 2025
    Joshua was very friendly & helpful this morning in helping me to access my account and even went above and beyond to help me save on my late fee! Otter is the best when it comes to storage needs ! Thank Joshua & Otter self storage!! ... Read more
    Sam - 30 August 2025
    The storage facilities are clean, and well-maintained. But what really sets Otter apart is their exceptional customer service. Joshua was fantastic to work with - he was responsive, helpful, and went above and beyond to address my concerns. I highly recommend Otter storage to anyone in need of reliable and customer-focused storage solutions. Thanks again, Joshua, for your outstanding service!" ... Read more
    Christen P. - 23 August 2025
    I am at an "ALL" with some of these customers service reviews. Yea I know that this platform is here to post our EXPERIENCES, but truly in all honesty the experience I've had here with this company and thier employees has been STRESS FREE with a BLESSING, they have been UNDERSTANDING they been HELPFUL they have worked with me even when they did not have to.. I would like to point out how much my anxiety has been lifted within the past 2 weeks of thinking i have lost my unit but with the customer service i have been encountered with ...there is no other word to say but THEY R A BLESSING!!! And when i really thought i would not be able to get all my belongings out by 9 today, My phone rings and its Tory explaining to me that they (Sylvia & him Tory )decided to give me another extension for 1 more day to give me enough time to get everything out. Mind you I should have been out since Saturday of last week.. So on this note all I have to say is THANK YOU 2 TORY & SYLVIA 4 TRULY GOING TO WORK WITH YOUR HEARTS AND GRACE ON YOUR SLEEVES.. More companies need REAL WORKING PEOPLE LIKE THIS ...... WHERE NO MATTER IF U ARE A PAST PRESENT OR A FUTURE CUSTOMER THEY TREAT YOU WITH RESPECT WITHOUT BOUNDARIES TO HELP THIER CUSTOMERS!!!!!! ... Read more
    Mata O. - 31 July 2025
    Otter self Storage has been the best storage I’ve ever dealt with, but when I say they truly understand and there to help they do The one I spoke with was a lady by the name of destiny and when I tell you, she was a complete blessed she was a blessing a Angel to walk on earth. I would highly recommend this storage location to friend family people I know . I was about to lose all mine and my babies things and Destiny was so much help was very understanding , caring respectful about my whole situation and help me make sure I didn’t lose my things, and I will be forever grateful for her and her help ... Read more
    Angel P. - 18 July 2025
    Allyssa H. - 12 June 2025
    Yvette T. - 8 April 2025
    Maggie O. - 28 March 2025
    Michelle L. - 30 January 2025
    Stay away. I got my stuff stolen. I cleaned my storage unit and i still was charged. They owe me $325 and a live check takes 10 to 12 weeks. Update it's August 25 2024. I still haven't received any check.... Thanks Otter Storage ... Read more
    Danny G. - 27 August 2024
    I have 2 units here, the prices are great,location is good and my units are just the right size for the pricing. No one bothers you and you can be there all day till closing if needed and still no one bothers you .. LOVE IT........ ... Read more
    Herminia M. - 24 July 2024

    About this facility

    This Otter Self Storage facility, situated at 13923 SW Loop 410 in San Antonio, TX, offers a range of storage solutions with small, medium, and large units to suit your needs. With options like climate-controlled units, this facility is ideal for protecting valuables from San Antonio's hot summers and fluctuating humidity levels.

    Designed with convenience in mind, this facility provides easy drive-up access for loading and unloading, as well as indoor units for added protection. For vehicle needs, the facility offers parking and RV storage, making it a great choice for those with recreational vehicles or cars. Enhanced security features include security cameras and gated access, ensuring your belongings stay safe. While the location is unstaffed, it offers contactless renting, making it easy to reserve a unit at your convenience.

    Customers can manage their storage effortlessly with online payment options and on-site retail supplies for packing. Additionally, truck rentals are available to simplify moving logistics. This facility is perfect for individuals, families, or businesses in the San Antonio area who value flexibility, security, and accessible storage options.

    Price comparison

    See how this facility's unit prices compare to others in San Antonio, broken down by size.

    Small $17/mo
    Location minimum Location maximum
    $10/mo $337/mo
    Medium $51/mo
    Location minimum Location maximum
    $30/mo $650/mo
    Large $198/mo
    Location minimum Location maximum
    $31/mo $1205/mo

    Location & walkability

    This storage facility is in an area with minimal walkability and limited public transit options. A personal vehicle is recommended for most trips.

    3

    out of 100

    Walk Score

    Car-Dependent

    Almost all errands require a car

    28

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 3, Bike Score®: 28

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Circle K

      Grocery Stores 0.04 miles

    • Valero

      Services 0.06 miles

    • QuikTrip

      Services 0.11 miles

    • QuikTrip

      Grocery Stores 0.13 miles

    • Dairy Queen

      Food & Drinks 0.77 miles

    • Circle K

      Grocery Stores 0.77 miles

    • Valero

      Services 0.78 miles

    • E-Z Wash

      Shopping 0.78 miles

    • Metro by T-Mobile

      Shopping 0.79 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Otter Self Storage - 13923 SW Loop 410, available security amenities may include Security Camera, Gate, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 13923 SW Loop 410 for specific restrictions and recommendations.

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