Climate-controlled storage units in Oak Creek, WI, and nearby areas

The associate was very nice and helpful. He made the process very easy for me and gave me all the information I needed. The unit was clean the building is new and I don’t have any worries. If you’re in need of a storage please check them out.

I had the pleasure of working with Sandee to rent a storage unit in the Oak Creek facility. She went out of her way to show me the available unit right away in the morning, and was extremely helpful getting the rental agreement set up and providing very valuable information for moving items into the storage unit. Sandee provides a high-level of customer service that is uncommon these days. This was a great experience and my sincere thanks to Sandee for everything!!!

I’m not generally a person to list my experiences with businesses whether good or bad, but being this has been a year long experience for me I felt the need to leave a warning for others. Long story short, my storage unit was robbed a year ago in 2025, the general manager told me it would be 6 months before I seen a payout for insurance. I created all the paperwork I was told to create to list the items and submitted the police report. She said it would be sent in right away. I patiently waited 6 months and when I called I was told it never was sent in. Her name was Tamika (spelling may be wrong) so I reprinted everything, got a new police report and went to drop it off again. Was told the same thing, will be sent in right away. This time I waited a couple months and verified with the main office this time. Headquarters had no idea what I was talking about. Tamika said she never sent it in AGAIN. I had over $6,0000 in goods stolen. Finally the headquarters put me in touch with a NEW general manager for the facility in oak creek wi. His name is Anthony. I told him the story, he did his searching and found the incident in the computer and other discrepancies in my account with them. I reprinted all the documents, called the police station to obtain another police report and then again submitted the paperwork. Anthony immediately called me, filed the appropriate paperwork needed (Tamika never gave me any of the paperwork I actually needed to fill out) and he submitted it to the regional office within days the problem was solved. I was then informed that it only takes UP TO 60 days for the payout of insurance claims. So after one year of poor horrible manaent, Anthony stepped in and solved my problem almost immediately and professionally. IF you have to deal with anybody at this facility or another that he manages, just ask for Anthony because he is the guy that will get the job done and in a timely manner. THANKS ANTHONY!!

Extra Space Storage at the Franklin location were very helpful. I do appreciate all their work and support. If needed I would not hesitate to use them again.10 stars out of 5.

So far my experience has been great. It was easy to reserve a spot and when I went to pay the process was quick. I was shown where my space was and all of the rules were explained to me very thoroughly. The entire space is immaculately clean and both the manager and the employee that was there said they keep some of their own stuff in storage there, which makes me feel safer and like I made the right choice.

I've been with SROA for a while now, and Lyssa is hands-down the best property manager we've dealt with yet. To be honest, we were ready to move our two units elsewhere because the previous management was abrasive, rude, and mistreated tenants. Lyssa has been a breath of fresh air, and she completely changed our minds about leaving. Highly recommend her and this location. Safe, secure, clean, quite and handles my storage needs (except the lights inside). Hard to see inside as previous manager cut lights.