Storage units in Florida

Gem is an extraordinary property manager

Amazing experience.

After a mix-up in my monthly billing - I went in to speak with the on-site manager in PCB location, Breanna, what a wonderful, customer service oriented person she is - she took down the info looked up my account and immediately saw the issue and corrected it and said her manager needed to ok everything and call me back once it was done. I couldn’t believe it - she actually did call me!!! No wondering if I was going to have to call her or go there again - she just did what she said she would - how refreshing is that these days - 5 stars Breanna!!

Extremely good service very helpful will recommend

The manager was extremely helpful and very welcoming. Answered all my questions and was happy to stay a couple minutes after closing to finish the paperwork for our storage unit. Units were clean and business looks well kept.

Ryan and Richard were great informative and very helpful. Would definitely recommend and come back again for any storage needs.

Justin does our job very well, we assure you, we manage it very well.

Scott was very helpful ,pleasant and informative! Nice location and very clean.

Manager was polite and every helpful

Dan and Shannon are great. Super helpful and very friendly.

I had to go to the office yesterday about my unit and there was a woman on the phone that I had seen it when I arrived a little earlier and I was unloading my car. I had assumed that she was a housekeeper because she had I think a bucket and a mop or she was pushing something like she was cleaning so I just assumed that when I saw her in the office on the phone, I realized wow she is doing everything today. She’s by herself and that had to be hard..I could tell that it was a difficult conversation because the customer on the other line wanted information about things that Mirion ( spelling??) Couldn’t give him the answers to due to her being there for the first time at that location. Not Once was she rude to the customer? She was so polite so professional so patient and from the way the customer sounded on the other line. I don’t know how she did it, but I was amazed. You don’t see that that often anymore or people maintain a professional attitude in a difficult situation. And on top of the stress of not having the answers this customer wanted, My autistic son was running around the office making noise, grabbing her stuff tried to hang up the phone while she was on it and she just stayed calm and finished her phone call.when she got off the phone, she was so helpful so nice and so understanding about my son, so I wanted to make sure I wrote this review to thank her for the awesome experience because I was very stressed out about my situation there that day. Thank you so much for being so kind Mirion, And I hope to see you there again!

Orlando was great super pleasant he tried to keep me at the storage and rent longer but I needed to move.