Storage units in Las Vegas, NV

Sarah was very helpful and polite. She made everything easier. Thanks

Jenny was so sweet and attentive, the bathrooms were so clean, the process was so easy, I really like this place!!

This location is so convenient clean and small to get in and out. The best part is Carol. She runs this office. There are no words to describe her kind professional and very helpfull she is all about customer service and making things right if there not. She needs a raise and trip for all that she does for public storage

Jim has the absolute best customer service what so ever! Thank you for everything Jim!

Thank you Brittany for all of your help !

Samara is a very nice person I appreciate you

Excellent experience with Kelly and Sylvia. I was taken care of immediately..

Public Storage is a secure place; the environment is air-conditioned, and my belongings are well-preserved. I recommend it.

Amazing service! Ruthanne is a blessing, I left my storage unit open and was away for a bit and she closed it up keeping my storage safe and sound. 5 stars!

Mic was incredibly helpful and kind, walked us to our unit made sure we knew exactly where to go, where to find carts, and just above and beyond customer service!!! Highly recommend, super clean facility!

Update: Kimberly is back as GM and I couldn’t be happier! She has taken care of my issues and helped me move units around as needed. Original Review: I've been a customer here since I believe 2010. Never have I had a problem with this place until new management strolled in about 1 year ago. I plan on moving out soon. I've never felt so under appreciated as a customer in my life. These guys are all about the money, honey. When I first started storing my things here in 2010, I had access 24 hours for my business. When new management came in they changed this and stripped away the access. In my head I was thinking oh well I really don't need it before hours all the time anyways, so I can deal with that. The next problem that I had was when I received a letter in the mail regarding stating that because I have two locks on my storage units they were going to cut one off from each unit. Apparently this is not allowed so if you have community storage with somebody don't bother with this place. After contacting the new general manager, Tiffany Carter, she took a note on my account to CALL me with any problems on my account whatsoever. Like many of you, when it comes to doing business with a company like this, I would like to receive a phone call when something important arises. Don't expect one from US Storage. I was already near my last straw with this place but I decided to stay anyways. After all, I'm comfortable with the procedures here in general and I like the way the property is laid out. What happened next I would consider to be my final straw. I increased the number of units that I had from a single storage locker up to three storage lockers over the past year. Apparently, when I added a locker to my account, using the exact same gate password and everything, the company did not add my newest locker to my automatic payment. Easy fix, right? Not so much with this company. I received an email (not a friendly phone call as I requested earlier and the manager NOTATED on my account) stating that my payment was late and a $20 late fee has been charged (today is the 9th, the paperwork is dated the 8th). So I email back stating that my accounts have been on automatic payment for YEARS. The general manager Tiffany Carter calls me on the phone and we discuss the confusion. Let me tell you one thing about this woman. Have you ever heard of the saying "the customer is always right? Well this woman hasn't, and she is the type that is NEVER WRONG. We discussed how I use the same pass code for the gate, how everything should be on the same automatic payment card, and how I've been a customer for many years. We seem to have worked it out on the phone, except there was still one problem after we hung up with each other. Once I got off the phone I saw the FULL payment come through on my credit card. US STORAGE CHARGED ME THE LATE FEE ANYWAYS! I immediately called Tiffany back and asked her if this was a mistake or real. Once again, she proceeded to NEVER BE WRONG and said why of course there's a late fee, your payment is late. After having to raise my voice in shock over her decision she then goes on to state "well I can work with the late fee but what I can't work with is you constantly calling me and accusing me of things that don't exist." I chuckled a little bit and hung up. Tiffany I'm not going to beg you to take my money and I think you should learn a little something about customer service. I'm more than likely moving out of there because of your attitude. Everything else about the property I enjoy, except for you and your lack of awareness for customer service. And congrats for getting an extra $20 out of me but you're losing me as a customer and your company gained this awesome Google review. Was the juice worth the squeeze?

Thank you so much, Lei. You've made my moving experience so, so much easier. You're very professional. I'm glad to do business with you.

When I open my account at Towne Storage University I felt very comfortable the staff were very helpful and professional and to my surprise the facility was secured very clean. I have told all my friends and family about this place.

The folks who work here are always genuinely helpful.