Storage units in Ohio

We have 2 units and have been very happy with Valley Storage. Very clean, well lit and maintained. And, all on one floor. I’ve moved quite a few times and Valley is the best storage facility I’ve ever used.

I rented a unit online and that was followed by a call from Mandi Butler, assistant manager, and we were able to meet the same day. With her guidance I was able to figure out the size of space I needed. Everything was taken care of in probably less than an hour. Mandi was excellent!

The office manager is great to work with.

Today, I'm giving 5 stars because Margie was pleasant to work with, understanding, willing to listen, and genuinely showed that she cared about helping me. I recently won a storage auction for a unit at the Kinnear Road location. For those unfamiliar with the process, once you win a unit, you only have a limited amount of time to finalize the purchase and clean it out. The manager at the Kinnear Road location called me the day I won the auction and explained their office hours so I could complete the paperwork. Unfortunately, I couldn't make it that same day due to the limited hours, but I was told they would be open all day the following day, which worked perfectly for me. Before heading over, I called the office but didn't get an answer. I assumed they were busy, so I drove there during my lunch break. When I arrived, the office was closed. I called again, left a voicemail, and returned later that afternoon, but the office was still closed. I continued calling before, during, and after my visits but never received a response. Yesterday was the last day I had to finalize everything. After waiting for a callback that never came, I decided to stop by after work just in case. When I arrived, someone was locking up. I explained my situation and asked how I could complete the process. The employee informed me that their system was down and that I would need to visit another Public Storage location to finalize the auction. While I wish I had known that sooner, the experience turned around from there. Kim gave me her direct number and told me to contact her if I ran into any issues. I initially drove to another location only to discover it was kiosk-only. Rather than continue wasting gas, I texted Kim, and she quickly directed me to the another location. She even called ahead to let them know I was on my way. When I arrived at the Billingsley Road location, Margie was ready to help. She told me Kim had already called and assured me that she would take care of everything. Margie was professional, friendly, and efficient throughout the process. She also shared a helpful tip: whenever I win an auction at one of their properties, I can contact their location for assistance if the physical auction site happens to be closed. The experience started off rocky and cost me extra time and gas, but Kim and Margie absolutely saved the day. Their customer service, communication, and willingness to help turned a frustrating situation into a positive one. Thank you both for going above and beyond.

Highly recommend! Alexa and Kathy hooked me up with a storage unit at the last minute. I had a storage unit with them before. I have one now. And I'll continue doing business with them in the future. Conveniently located next to the expressway off of secor. If you're not sure if they're the right fit for you, feel free to give them a call.

This review is for the onsite manager of this location. Manager Treasure has always gone over and beyond to help her customers. I wanted to personally thank her again for her positive attitude, kindness and great customer service.

Went above and beyond!