Storage units in Columbus, OH

Edit: Justin did an amazing job helping me with a lock out due to me losing my key. He was so patient and helpful and even came down from Akron to help! five stars! Heather at the Cooke Rd location did an excellent job getting me set up with my unit. Friendly customer service and she even helped me save more in the long run! Great experience

Good service

Great place to rent from! Always clean no hassle from owner like a lot of rental places.

Dennis made the move in smoothly and I appreciate it.

Semaj and TT were excellent staff members

Today, I'm giving 5 stars because Margie was pleasant to work with, understanding, willing to listen, and genuinely showed that she cared about helping me. I recently won a storage auction for a unit at the Kinnear Road location. For those unfamiliar with the process, once you win a unit, you only have a limited amount of time to finalize the purchase and clean it out. The manager at the Kinnear Road location called me the day I won the auction and explained their office hours so I could complete the paperwork. Unfortunately, I couldn't make it that same day due to the limited hours, but I was told they would be open all day the following day, which worked perfectly for me. Before heading over, I called the office but didn't get an answer. I assumed they were busy, so I drove there during my lunch break. When I arrived, the office was closed. I called again, left a voicemail, and returned later that afternoon, but the office was still closed. I continued calling before, during, and after my visits but never received a response. Yesterday was the last day I had to finalize everything. After waiting for a callback that never came, I decided to stop by after work just in case. When I arrived, someone was locking up. I explained my situation and asked how I could complete the process. The employee informed me that their system was down and that I would need to visit another Public Storage location to finalize the auction. While I wish I had known that sooner, the experience turned around from there. Kim gave me her direct number and told me to contact her if I ran into any issues. I initially drove to another location only to discover it was kiosk-only. Rather than continue wasting gas, I texted Kim, and she quickly directed me to the another location. She even called ahead to let them know I was on my way. When I arrived at the Billingsley Road location, Margie was ready to help. She told me Kim had already called and assured me that she would take care of everything. Margie was professional, friendly, and efficient throughout the process. She also shared a helpful tip: whenever I win an auction at one of their properties, I can contact their location for assistance if the physical auction site happens to be closed. The experience started off rocky and cost me extra time and gas, but Kim and Margie absolutely saved the day. Their customer service, communication, and willingness to help turned a frustrating situation into a positive one. Thank you both for going above and beyond.

Treasure was great ! Efficient and easy to do !

Tina was such great help! Smelled amazing and clean facility.

Lyndsey is so efficient, very kind & informative. She showed me two different sized units, gave me ideas for storing and let me decide. Still giving me the best price from online without hesitation. A difficult circumstance made a little lighter with her help!