Storage units in Worthington, OH, and nearby areas

I would recommend!

At the Busch Blvd location, Andrea was so informative and informational and very professional. I love her expertise and advised knowledge along with the business side of things and it had made my experience with public storage a lot more enjoyable and trusting. Thank you Ms. Andrea ?? please go to her.

It’s very clean and large. Marvin is very warmhearted and kind. Really appreciate this when you need extra storage.

Ashley is a very professional lady. I really like the way she conducts business. She’s a real asset for Extra storage .

Awesome customer service and experience at Henderson road thanks to Brian!

I am packing my house so I can move and being handicapped makes it difficult. I have been lucky enough to find a storage unit company that has made it easy for me. Heather who is the manager was tremendous . I can not say enough about her. Thank you Heather!!

Stanley at Smokey Row was so helpful! He had excellent customer service and went above and beyond!

Edit: Justin did an amazing job helping me with a lock out due to me losing my key. He was so patient and helpful and even came down from Akron to help! five stars! Heather at the Cooke Rd location did an excellent job getting me set up with my unit. Friendly customer service and she even helped me save more in the long run! Great experience

Semaj and TT were excellent staff members

Today, I'm giving 5 stars because Margie was pleasant to work with, understanding, willing to listen, and genuinely showed that she cared about helping me. I recently won a storage auction for a unit at the Kinnear Road location. For those unfamiliar with the process, once you win a unit, you only have a limited amount of time to finalize the purchase and clean it out. The manager at the Kinnear Road location called me the day I won the auction and explained their office hours so I could complete the paperwork. Unfortunately, I couldn't make it that same day due to the limited hours, but I was told they would be open all day the following day, which worked perfectly for me. Before heading over, I called the office but didn't get an answer. I assumed they were busy, so I drove there during my lunch break. When I arrived, the office was closed. I called again, left a voicemail, and returned later that afternoon, but the office was still closed. I continued calling before, during, and after my visits but never received a response. Yesterday was the last day I had to finalize everything. After waiting for a callback that never came, I decided to stop by after work just in case. When I arrived, someone was locking up. I explained my situation and asked how I could complete the process. The employee informed me that their system was down and that I would need to visit another Public Storage location to finalize the auction. While I wish I had known that sooner, the experience turned around from there. Kim gave me her direct number and told me to contact her if I ran into any issues. I initially drove to another location only to discover it was kiosk-only. Rather than continue wasting gas, I texted Kim, and she quickly directed me to the another location. She even called ahead to let them know I was on my way. When I arrived at the Billingsley Road location, Margie was ready to help. She told me Kim had already called and assured me that she would take care of everything. Margie was professional, friendly, and efficient throughout the process. She also shared a helpful tip: whenever I win an auction at one of their properties, I can contact their location for assistance if the physical auction site happens to be closed. The experience started off rocky and cost me extra time and gas, but Kim and Margie absolutely saved the day. Their customer service, communication, and willingness to help turned a frustrating situation into a positive one. Thank you both for going above and beyond.

Dimitri was so great to work with. I even had to update my storage unit size and he made it a very easy process!

Very nice storage. Issac helped us a lot!