Storage units in Highlands, TX, and nearby areas

Great location and very amazing staff

I have used Extra space storage for many years in Baytown Texas. I needed a place to store pictures etc. for my daughter after she and her husband relocated to another state. The location is great and it created much needed space in my house once I was able to store her things. I have been sick for a few weeks and was late making the payment this month and I was touched by how kind and understanding Brittany was when I was finally able to call her this afternoon. She was very kind and understanding ?? the customer service is excellent and I wanted Brittany to know how much I truly appreciated her. Great customer service is very rare this day & time so I truly appreciated her kindness and understanding ??

Update #3 - I was contacted by another decision maker who was able to resolve my concerns. Helen was able to extend a goodwill adjustment to my account and everything has been resolved. Thank you Helen! Update #2 - I was contacted by a decision maker regarding the rent increase, and I thought I had everything worked out. I turned off autopay until the issue was resolved, but before I could turn it back on I was change a late fee, and they charged me the $15 I disputed (the difference between my previous rate and the new rate) after I told them I would contact the bank and ask them to resolve the dispute in favor of Public Storage. Very disappointed that what I thought was a reasonable resolution has devolved into another issue I have to deal with. To top it off, the only autopay method that they are allowing me to use is direct debit from a bank account. That’s not how you to treat a customer who had a valid concern yet was on autopay for 14 months. I can understand this approach for a chronic delinquent customer, but not for one whose credit score is in the top 1% of the national average. SMH. Update: Avoid using Public Storage. The pricing is predatory and is nothing more than a bait and switch. In a little over a year my rate increased by 100%, from $30 to $61/mo. Also, the staff is very quick to respond to positive reviews, while less than favorable reviews do not receive a response. This behavior only confirms that they are not genuinely concerned about the customer experience. This will be our last month renting a storage space from Public Storage. This is a new facility so it’s nice; however, I received a notification that the rent would increase from $30/mo to $46/mo. This is an increase of 51%, after only renting a space for four months. I would recommend that anyone considering renting a space at Public Storage be cautious regarding rate increases. There are less expensive alternatives in the area that will meet my storage needs.

The place is excellent—clean and in very good condition—and Karina is very friendly!

Delana was extremely helpful , very patient and professional. Rental process was very easy.

Charlotte was very helpful when I stoped in to rent a unit. I was in and out in no time.

Great experience Julie and Ben great customer service

Pricsilla was amazing! Helped out a lot! Great service!!

Hassle free, great communication when renting a spot, ALOT of security cameras which is great and high fences. Big area for parking spots.

Channelle took care of me got me in and out. If you ever need a storage or uhaul she will definitely take care of all your needs.

Good place to store your recreational vehicle. A secure place, with a gate and password for entry, and there's someone checking that everything is alright.