Public Storage - 13360 West Willow Avenue, Surprise, AZ 85379

4.6/5 - 538 Reviews
Location:
13360 West Willow Avenue, Surprise, AZ 85379
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 13360 West Willow Avenue, Surprise, AZ 85379

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $64/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $61 - $78/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $46/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $145/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $133 - $180/mo
    10x12.5 Self Storage 125 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $143/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $111/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $96 - $133/mo
    14x24 Self Storage 336 Sq. Ft.
    $103/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $235/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $220/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Parking
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.6/5
    Average rating
    538
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    My day started just awful as I rented a storage space at Extra Storage Space in Surprise and after loading all my Xmas decorations in my car and expecting to move them into my unit I was told that my phone was not updated so they couldn't let me rent there as they are "digital". Then, I was told I could buy a FOB for $24.00 only after being there with an incompetent employee, she couldn't even get that to work. I came home and found Public Storage and spoke with Ashley who assured me I didn't need a newer IPhone to rent from them (YAY) but she walked me through the entire process on my laptop and helped me navigate through the process to rent from them! I am an elderly lady who is not tech savy so I so much appreciated her patience with me! Not only did I get the same rate as the other place (DO NOT RECOMMENT EXTRA STORAGE SPACE IN SURPRISE) but I even got a larger unit!!! Great customer service and I'm so glad I'm using a company with great customer service. ... Read more
    Susan H. - 21 March 2026
    Ivana H. - 4 February 2026
    ?Clean. Secure. Easy. No "fine print" nonsense or weird vibes here. Just a solid, well-run facility. ?Huge shoutout to Angela—she’s a total rockstar. In a world where customer service usually feels like an afterthought, her willingness to help and her thoughtfulness go a long way. She’s never "too busy" to say hello or lend a hand, and she actually knows the area around the facility, which is super helpful. ?You can tell she takes real pride in her work; she’s informative, aware, and it shows in how well-kept the property is. Awesome person all around. If you value your time and your sanity, this is the spot. ... Read more
    Mindy B. - 27 January 2026
    They offer reasonable prices to move in and then triple your rent after you’ve been there a year or two. I would not recommend them to anyone who is looking for storage space for more than 90 days. Move in was $120 and in less than 3 years they had increased it to $380… that’s 100% + per year increase. I was on automatic payments so I was never late in making a payment etc. just know that if you budget for X amount for the next year it will probably be 50% more after 6 months and after a year it will likely be double and they are just getting started. Expect to pay a car payment for a 150 square foot unit by the time you hit 36 months. ... Read more
    isotope115 - 21 January 2026
    Shannon B. - 7 October 2025
    Kaleb V. - 7 October 2025
    Sarah F. - 30 July 2025
    Miss Angie at the public self storage off of waddell and Willow I think it is it's the best lady ever. We had a rough start moving in and she made it seem so much easier once we got what we needed and was able to move if this lady is able to get kudos please give her the most exciting people that you can give her she's a great person thank you ... Read more
    Angela G. - 23 July 2025
    Had the most pleasant and easy first time service at this Public Storage location! Laci was able to turn not only my day around by my aunts as well after having a very poor experience trying to find a unit before checking out this one. Laci was very knowledgeable and happy to inform us, as well as answer all our questions! Ensuring us of their quality by taking the time to show us storage options. She was a true delight which is important when trusting a facility that is storing your personal items! She didn’t fail to mention she was only subbing at this location for temporary cover -however we really do hope to run into her again! Besides the customer service-the place itself is very clean, quiet and AFFORDABLE most importantly! Thank you kindly to Laci again and Public Storage for upholding a great company and we look forward to storing with you! :) ... Read more
    Karizza S. - 19 July 2025
    Marcus L. - 3 April 2025
    Jesse M. - 31 March 2025
    Claudia G. - 28 March 2025
    This was my first time ever needing to rent a storage locker. Obviously, I had a ton of questions. The Public Storage attendant, Geno, was very accommodating in answering each one. He made the rental process a breeze. I'm glad I chose Public Storage in Surprise . I highly recommend this storage facility . H.TORREZ ... Read more
    Henry T. - 27 March 2025
    My wife and I came in to open a new storage unit today. Naomi was VERY, VERY nice, helpful, imformative and VERY friendly! The storage facility and unit we rented was very clean and nice also. We DEFINITELY will be recommending Public Storage to everyone in our family, friends, etc. ???? ... Read more
    Ashley L. - 17 January 2025

    About this facility

    Located at 13360 West Willow Avenue in Surprise, AZ, this Public Storage facility offers a variety of small, medium, and large units to suit just about any storage need. With climate-controlled units, your belongings are protected from Arizona's intense heat, making it ideal for sensitive items like electronics, documents, and furniture. The facility features elevators for convenient access to multi-level storage spaces, as well as first floor access for those who prefer ground-level entry.

    This facility is designed with ease and security in mind. Amenities include indoor storage, security cameras, and an onsite manager, ensuring peace of mind. For outdoor storage needs, there’s parking available. Plus, the ability to reserve units and make payments online makes the process smooth and hassle-free. Contactless renting is another great option, simplifying the move-in process.

    With its combination of advanced features, flexible unit sizes, and thoughtful amenities, this Public Storage facility is a great choice for anyone in Surprise, AZ looking for convenient and secure storage solutions.

    Price comparison

    See how this facility's unit prices compare to others in Surprise, broken down by size.

    Small $57/mo
    Location minimum Location maximum
    $13/mo $143/mo
    Medium $126/mo
    Location minimum Location maximum
    $50/mo $301/mo
    Large $186/mo
    Location minimum Location maximum
    $99/mo $924/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    41

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    43

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 41, Bike Score®: 43

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Circle K

      Services 0.37 miles

    • Burger King

      Food & Drinks 0.38 miles

    • Metro by T-Mobile

      Shopping 0.38 miles

    • Circle K

      Grocery Stores 0.39 miles

    • Dollar Tree

      Shopping 0.4 miles

    • Risas Dental and Braces

      Services 0.42 miles

    • Goodwill

      Shopping 0.44 miles

    • Taco Bell

      Food & Drinks 0.48 miles

    • Bank of America

      Services 0.52 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 13360 West Willow Avenue is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 13360 West Willow Avenue, available security amenities may include Security Camera, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 13360 West Willow Avenue for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
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