Public Storage - 16860 North El Mirage Road, Surprise, AZ 85378

4.2/5 - 231 Reviews
Location:
16860 North El Mirage Road, Surprise, AZ 85378
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 16860 North El Mirage Road, Surprise, AZ 85378

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $66/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $74/mo
    5x8 Self Storage 40 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $61/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $28/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $21 - $29/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $121 - $169/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $79 - $82/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $292/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.2/5
    Average rating
    231
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    Amazing price, good customer service and moving sucks but the best part is moving your stuff into this storage, indoor and air conditioned. There’s carts provided making it easier as well. Highly recommend. Nothings better than moving and not having to deal with the Arizona heat. ... Read more
    Kaitlin J. - 7 October 2025
    Excellent service, clean property inside and out, friendly and knowledgeable staff; Kayla, Geno and Wale(?). Dealing with an end of the month plethora of move ins, move outs and walk ins professionally and with genuine smiles on their faces. My experience is something I wish everyone would enjoy across the industry. This particular store should be considered by Public Storage as hitting every key point or metric defined as hitting the mark. Often I'm impressed by someone clearly doing their job or trying to do their job, for which they are not often, if at all, given the attention they deserve for doing just that and in a stellar capacity. ... Read more
    Alison S. - 1 June 2025
    I now have 2 units and the staff is very helpful and friendly. Willing to accommodate my needs and price. The facility is for the most part clean. Besides having to have 2 different gate codes, I understand though. Public storage is worth it. ... Read more
    Tiffaney S. - 31 March 2025
    I rented a unit from the word of my roommate. She set it up for me online, but she was on a "do not rent to" list, they saw her email address and after I moved my things in, told me I was banned because they accused me of renting it for her. I was renting it for myself, but they wouldn't even listen. Then they haven't allowed me to reclaim my things. I payed 2 months in advance. Still have not been able to get my things. Unprofessional, not cooperative staff. Sorry to say, Very dissapointed in the way i have been treated. ... Read more
    Stephen P. - 31 March 2025
    I've had a very good experience with Public Storage in Surprise, AZ. The staff were pleasant and helpful and the facility is clean and well maintained. The elevators make access to 2nd and 3rd floors very easy. I am satisfied with my unit and the cost is reasonable. ... Read more
    BEVERLY W. - 10 February 2025
    SOO thankful I chose this location! I made my initial reservation online, but realized I needed a second unit for one month. Kayla helped me navigate getting a second unit, and made sure they were next to each other... all while being so friendly and patient with my questions. It is a new location, so she explained the gates and doors, and what to expect once all of the entry doors were installed. Three weeks after moving in, I came back to remove the insurance, and she made that so easy also. Having access with the keypad is so easy. Having the carts to move things around is so helpful. This would be a 5-star review, if only dealing with Kayla, but there was another employee in the office when I went in to remove the insurance last week. This next part is for the management, as there is no way to reach out on the website. I looked. Kat was very unprofessional. He interrupted Kayla multiple times to interject unnecessarily. It was rude, condescending, and made me uncomfortable. Like he wanted me to know he was 'important' or something. She handled herself so well... it reminded me to write a review. I had to go back in to the office this week, and avoided going in when I saw he was there. If interacting with him was my first impression, I would literally have gone to another location. There is another one in Surprise that is equal distant to my new home. Kayla and the location get 5 stars. Kat gets 1. ... Read more
    W C. - 30 January 2025
    Geno is the man! Hospitable. He acknowledges you when you come in, if he's with another customer which is refreshing to see. Neat clean place, central air controlled, and easy access. Best place to keep your stuff. Place is secure. Polite, friendly service. ... Read more
    Not i. - 31 December 2024

    About this facility

    Located at 16860 North El Mirage Road in Surprise, AZ, this Public Storage facility offers a variety of storage unit sizes, including small, medium, and large options. With climate-controlled units, this facility ensures that temperature-sensitive items are protected from the Arizona heat, making it ideal for storing electronics, wooden furniture, or important documents. The roll-up doors and elevator access simplify loading and unloading, while the first-floor access adds convenience for heavier or bulkier items.

    This facility features indoor storage with multi-level storage options, ensuring a secure and sheltered environment for your belongings. It also includes ample parking, making it a practical choice for those needing car storage. Strong security measures, such as a security camera system and an onsite manager, provide peace of mind. Additionally, the contactless renting option and online payment system make reserving and managing your unit quick and convenient.

    For customers on the move, this facility provides retail options for purchasing packing supplies. Whether you're downsizing, decluttering, or in need of extra space, this Public Storage facility stands out as a reliable and accessible choice for Surprise residents.

    Price comparison

    See how this facility's unit prices compare to others in Surprise, broken down by size.

    Small $50/mo
    Location minimum Location maximum
    $13/mo $143/mo
    Medium $100/mo
    Location minimum Location maximum
    $50/mo $301/mo
    Large $292/mo
    Location minimum Location maximum
    $99/mo $924/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    41

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    56

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 41, Bike Score®: 56

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Blink

      Services 0.06 miles

    • Surprise Fire - Medical Station 301

      Services 0.11 miles

    • Days Inn & Suites by Wyndham Surprise

      Services 0.18 miles

    • Comfort Inn & Suites Surprise Near Sun City West

      Services 0.19 miles

    • Baker Bros Area Rugs & Flooring

      Shopping 0.2 miles

    • Blink

      Services 0.26 miles

    • Tivoli Gardens

      Food & Drinks 0.33 miles

    • Burger King

      Food & Drinks 0.39 miles

    • KFC

      Food & Drinks 0.42 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 16860 North El Mirage Road is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 16860 North El Mirage Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 16860 North El Mirage Road for specific restrictions and recommendations.

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