SmartStop Self Storage - 12321 Western Avenue, Garden Grove, CA 92841

4.7/5 - 1297 Reviews
Location:
12321 Western Avenue, Garden Grove, CA 92841
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 4 p.m.
  • Sun: 10 a.m. - 2 p.m.
(657) 250-1667

SmartStop Self Storage - 12321 Western Avenue, Garden Grove, CA 92841

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    7x10 Self Storage 70 Sq. Ft.
    First Floor Access
    $141/mo
    7x10 Self Storage 70 Sq. Ft.
    Elevator Access
    $132/mo
    5x10 Self Storage 50 Sq. Ft.
    Elevator Access
    $95/mo
    5x4 Self Storage 20 Sq. Ft.
    First Floor Access
    $55/mo
    4x10 Self Storage 40 Sq. Ft.
    First Floor Access
    $102/mo
    12x10 Self Storage 120 Sq. Ft.
    First Floor Access
    $253/mo
    10x18 Self Storage 180 Sq. Ft.
    First Floor Access
    $319/mo
    10x15 Self Storage 150 Sq. Ft.
    First Floor Access
    $272/mo
    10x15 Self Storage 150 Sq. Ft.
    Elevator Access
    $240/mo
    10x15 Vehicle 150 Sq. Ft.
    Car Storage Parking
    $180/mo
    10x12 Self Storage 120 Sq. Ft.
    Elevator Access
    $226/mo
    10x10 Self Storage 100 Sq. Ft.
    First Floor Access
    $212/mo
    10x10 Self Storage 100 Sq. Ft.
    Elevator Access
    $200/mo
    11x60 Vehicle 660 Sq. Ft.
    Parking RV Storage
    $673/mo
    10x40 Vehicle 400 Sq. Ft.
    Parking RV Storage
    $411/mo
    10x35 Vehicle 350 Sq. Ft.
    Parking RV Storage
    $359/mo
    10x30 Self Storage 300 Sq. Ft.
    First Floor Access
    $515/mo
    10x30 Vehicle 300 Sq. Ft.
    Parking RV Storage
    $308/mo
    10x25 Self Storage 250 Sq. Ft.
    First Floor Access
    $435/mo
    10x20 Self Storage 200 Sq. Ft.
    First Floor Access
    $382/mo
    No units are currently available.

    Amenities & features

    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.7/5
    Average rating
    1297
    Number of reviews

    Read some helpful reviews of SmartStop Self Storage, shared by real renters with genuine experiences and honest opinions.

    hector o. - 19 June 2026
    This storage facility is rat infested. My unit had no food or anything that should attract rats except cardboard boxes. When I entered after not going there in several months, there was rat feces everywhere. They said it’s an ongoing problem they’re trying to solve. 6 months later it’s still a problem. Was told to file an insurance claim if anything is destroyed. Not what I signed up for. ... Read more
    Rich B. - 6 June 2026
    Best customer servers. I've had in the industry in years very knowledgeable of their job. I'm willing to help and assist even if it means calling one of very different locations to help you with your relocation. These gentlemen that served us where nothing but professionals. ... Read more
    Michael B. - 25 February 2026
    E B. - 21 February 2026
    Rosalynd A. - 10 January 2026
    I came down to purchase a unit ive won during an auction. With the help of Herme I was able to get all of the information that I needed as well as get the u it cleaned out super fast. She was very professional and helpful thank you Ms. Herme, I would highly recommend using this storage facility to anyone who is looking for a good storage facility that has helpful and very nice employees. I look forward to future auctions, thank you for all of your help Ms. Herme!! ... Read more
    Demetris B. - 17 December 2025
    Perfect location right by my house, the gentleman and 2 ladies are great offered the best customer service. I not only got a good promotional offer but I got a rare 5x5 that had additional features so I was very well pleased. An the price with or without promotion were good you didn’t have to feel like your getting ripped off even for admin fee and insurance had a reasonable rate ... Read more
    Jacqueline G. - 3 October 2025
    Hereme ( the lady with the cool hair ) was SPECTACULAR! Clear communication , through. Left nothing out. If I owned a business that was customer service critical , I would steal her from you in a heartbeat. Double her pay now Keith Shoar Location was on Western Ave in Garden Grove ... Read more
    Keith S. - 26 September 2025
    Sandy K. - 4 August 2025
    Great facility! Hermes and Rosa were both extremely helpful. They work great as a team and the overall vibes in the office were awesome. Facility is super spacious, clean and easy to access. Definitely recommend to everyone! ... Read more
    A S. - 26 June 2025
    I wanted to get a tour around the property in which Rosa was a delight to have. She was very helpful in giving me a scope around the entire facility and gave out options in the sizes of storage units they had available. The facility was very clean and secure. Overall great staff and recommend their services. :) ... Read more
    Lilly N. - 8 June 2025
    Outstanding professional service! I.would recommend this service to anyone! This team made it a smooth, stress free transaction to move in. and yesterday team member Herme came.thru.in a.pinch, got me outta there in time to keep an important appt. I strongly believe I made the right choice in a storage facility, sincerely Gregory Farnsworth/ G.F. Architects Inc. Thanks to Rosa, Chris, Herme!! ... Read more
    Hregory F. - 27 April 2025
    THIS IS WHAT STORAGE SHOULD BE !!! Reserved a unit online . Received a call the next day inviting us to have a look. Was Greeted by Kris who was pleasant and welcoming showed us 3 units before we made our final decision. He was EXTREMELY professional and thorough making the process very easily helped us with a look showed us how to use the entry code and we were off .. The units are clean as well as the complex itself .. This is your next storage facility.. ... Read more
    Ryan A. - 2 April 2025
    From using the online website to reserve a spot into transition to receiving the unit was really fast and easy. The support from staff was great and very relaxed and accommodating to your needs. The facility was clean and well kept up. ... Read more
    Ezequiel F. - 2 April 2025
    Thank you for your assistance. It was a pleasure doing business with you. Your storage facility was very clean and elevator/doors worked great. The office was always staffed with helpful employees and the carts were readily available for use. Our unit was very convenient to the elevator, your employee helped us find a good unit that was cleaned before we got there with our items. This Smartstop Storage business is run very efficiently and the employees are very pleasant and courteous. I would not hesitate to recommend them or rent from them again. ... Read more
    Cathy B. - 26 January 2025
    Be warned, they have a rodent issue. Check out their Yelp reviews for more others posted about this. We went to move our boxes and property out of our storage unit and were shocked to find it covered in rat poop and pee. It smelled awful. We approached the front office, Chris was the one working, about this and they acknowledged they had a rodent issue and they have traps out. However, we weren’t contacted to be informed of their rat issue in order for us to have the option to move our stuff out of check our unit to be sure our belongings were ok. We had several items chewed up and have also had to throw out items that smelled like rat pee. When I talked to Chris at the front desk he didn’t apologize once, and said you should have gotten the extra insurance. I put my stuff in storage to not have it in a shed in my back yard to protect it from things like rats. I asked Chris to come take pics to create an incident report and he said he’d be there in a minute. So I was just waiting there in the office for him since he said it would just be a minute, he then rolled his eyes at me, sighed, and said “I guess I’ll come right now if you’re going to just stand there”. I also asked him for a corporate office phone number and he said they don’t have one, that they aren’t given any corporate numbers, that I can try googling it. It was gross having our stuff covered in rat poop and pee when they said they knew they had a rodent issue, didn’t let us know, didn’t apologize when I spoke with Chris, they got attitude from him. You’d expect some customer service and him to realize how upsetting this is. He just shrugged and said I should have gotten extra insurance, insurance can’t replace some of my great grandmothers items. Just be warned, rodent issue and no sympathy that your items are damaged or destroyed. ... Read more
    Natalie L. - 31 December 2024
    Don’t sign up! This place will increase your rent from anywhere to $9-$99. From the promo price to the now increased price is an extra $100 more. Would you sign up if you knew they would to that to you? Seems super shady because you already have all your stuff in there. Do not recommend! ... Read more
    Ryan T. - 17 December 2024

    About this facility

    Located at 12321 Western Avenue in Garden Grove, CA, this SmartStop Self Storage facility offers a variety of units to meet your needs, including small, medium, and large sizes. Whether you're decluttering your home or need a place to store seasonal items, this facility provides flexible options to suit different storage requirements.

    This facility emphasizes convenience and accessibility with drive-up access, indoor units, elevators, and first-floor access for easier loading and unloading. For vehicle owners, there is parking available, as well as dedicated RV storage for those with larger vehicles. Safety is a priority, with security cameras monitoring the property and an onsite manager to provide additional peace of mind. The multi-level design ensures a range of storage options while maintaining an organized layout.

    With features like a gated entrance, online payment options, and on-site moving supplies, this facility is ideal for anyone in Garden Grove looking for secure and hassle-free storage solutions.

    Price comparison

    See how this facility's unit prices compare to others in Garden Grove, broken down by size.

    Small $105/mo
    Location minimum Location maximum
    $55/mo $223/mo
    Medium $238/mo
    Location minimum Location maximum
    $130/mo $427/mo
    Large $440/mo
    Location minimum Location maximum
    $308/mo $673/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    47

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    38

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    50

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 47, Transit Score®: 38, Bike Score®: 50

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Chapman-Western

      Transportation 0.33 miles

    • Chapman-Monarch

      Transportation 0.38 miles

    • Chapman-Santa Rosalia

      Transportation 0.39 miles

    • OCFA Station 85

      Services 0.45 miles

    • Chapman-Industry

      Transportation 0.47 miles

    • Mandalay Home Furnishings

      Shopping 0.52 miles

    • Knott-Belgrave

      Transportation 0.52 miles

    • 7-Eleven

      Grocery Stores 0.53 miles

    • Metro by T-Mobile

      Shopping 0.54 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    The facility at 12321 Western Avenue is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat: 9 a.m. - 4 p.m., Sun: 10 a.m. - 2 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At SmartStop Self Storage - 12321 Western Avenue, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 12321 Western Avenue for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
    Contact this property now:
    (657) 250-1667