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Lock - It - Up Self Storage - 3570 Airway Drive, Santa Rosa, CA 95403

4.4/5 - 197 Reviews
Location:
3570 Airway Drive, Santa Rosa, CA 95403
Office hours:
  • Mon-Sun: 9 a.m. - 6 p.m.

Lock - It - Up Self Storage - 3570 Airway Drive, Santa Rosa, CA 95403

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

  • Retail Available

    Moving and packing supplies available for purchase on-site

Not sure which size you need? Check our size guide to find the perfect fit.
5x15 Self Storage 75 Sq. Ft.
$84/mo
5x13 Self Storage 65 Sq. Ft.
$57/mo
5x10 Self Storage 50 Sq. Ft.
$49/mo
5x9 Self Storage 45 Sq. Ft.
$62/mo
5x5 Self Storage 25 Sq. Ft.
$19/mo
10x15 Self Storage 150 Sq. Ft.
$172/mo
10x10 Self Storage 100 Sq. Ft.
$104/mo
10x30 Self Storage 300 Sq. Ft.
$279/mo
10x20 Self Storage 200 Sq. Ft.
$292/mo

Amenities & features

  • Indoor
  • Drive-Up Access
  • Retail Available
  • Onsite Manager
  • Security Camera
  • Gate
  • Credit Cards Accepted
  • Multi-Level Storage
  • Online Payment

Customer reviews

4.4/5
Average rating
197
Number of reviews

Read some helpful reviews of Lock - It - Up Self Storage, 3570 Airway Drive, Santa Rosa, CA 95403, shared by real renters with genuine experiences and honest opinions.

I rented at Lock It Up Self Storage on Airway Drive in Santa Rosa from 2024–2026. When I first rented, Damian was the manager, and I actually had a positive experience with him. He was helpful, attentive, and easy to work with. Unfortunately, my move-out experience was very different. The two main issues I want to mention are the dumpster situation and a fire-extinguisher issue. The manager involved is someone I had never interacted with before. I believe her name is Laurie, although I am not completely certain, so I do not want to misidentify anyone. She was an older white woman with short gray hair, and I am only including that description to help identify which employee I am referring to. During my move-out, I had a large amount of cardboard. Damian had previously allowed my husband and me to use the dumpsters, so I genuinely believed I could use the outside dumpster. I do want to be fair and take responsibility: I should have checked my current lease first. I overlooked that and understand that was my mistake. However, when Laurie saw me putting cardboard into the dumpster, she approached me in what I felt was a very raised and confrontational tone and said, “NO, NO. You can't do that. How much did you put in there?” I explained that a previous manager had allowed us to use the dumpsters. She responded, “NO. That is not true,” and told me I needed to take everything back out. Our cars were already completely packed, so we explained that we had nowhere to put the cardboard. She responded, “NOT MY PROBLEM. NOW TAKE THEM OUT.” A family member even offered to pay extra for it, but she said, “I don't want your money. Just take them out now.” I told her, “It's okay, relax. I understand your frustration. I admit it's my mistake. I'll take them out.” She responded, “I AM RELAXED. And you need to hurry up because I have things to do.” I ultimately took everything back out. I never refused to follow the rule or spoke to her disrespectfully. I was simply explaining why I genuinely believed I was allowed to use the dumpster based on my previous experience. The second issue involved a broken fire-extinguisher glass box. I was told about the damage and immediately told that it was $100. I did not cause this damage and had no knowledge of it. Hearing the price immediately made me ask whether she was assuming that I was responsible for it. I was simply asking a question because I did not cause the damage, so I do not understand how asking for clarification was considered being “defensive.” I understand that employees have rules they need to enforce, and I accepted my responsibility for not checking my lease regarding the dumpster. But respect and communication should go both ways. I remained calm, acknowledged my mistake, corrected it, and never spoke to her disrespectfully. Customers should be treated with that same basic respect. Customer service matters. Rules can absolutely be enforced without speaking to customers in a disrespectful or confrontational way. If someone works directly with customers, professionalism, patience, and communication are extremely important. My advice is to do your own research and find out everything for yourself before signing. Ask about dumpsters and trash, move-out procedures, potential fees, rent increases, and anything else that could affect you later. Personally, I would recommend looking at other options, even if it means paying a little more elsewhere. Sometimes spending a little more can save you time, money, and unnecessary stress in the long run. I am only speaking from my own experience, and I know others may have had completely different experiences. I sincerely wish everyone there the best and nothing less, and I hope future customers have a much better experience. I am sharing this review simply to help someone make an informed decision before putting their time and money into a storage facility. ... Read more
L T. - 1 October 2026
Dillen B. - 5 August 2025
I had an excellent experience with Lock It Up Self Storage. From the moment I walked in, the customer service was outstanding—friendly, helpful, and professional staff made the process quick and easy. The facility itself is exceptionally clean, well-maintained, and secure, which gave me complete peace of mind storing my belongings there. I truly appreciate how smooth and stress-free everything was. Highly recommend to anyone in need of reliable storage! ... Read more
Herley J. - 28 July 2025
These guys were great from the beginning to me moving out. Helpful and personable. I had zero issues with my unit. Grounds are large to drive in a big truck and kept clean. Thank you Lock it up storage on Airway drive Santa Rosa. 3/25 ... Read more
Silly O. - 14 March 2025
Isiah has made my time at lock it up so much easier since ive been renting here. He is very personable and truly helpful when circumstances become difficult at times, he makes it work and it's relieving to know kindness still exists. Thank you so much ... Read more
Stephanie H. - 16 December 2024
Staff was awesome, the guy at reception is very nice and super helpful.. always saw him with a great attitude. Not to mention the place was clean and very secure! I recommend this storage place 100% !! ... Read more
Jocelyn C. - 17 November 2024
I recently rented a storage unit and had a fantastic experience! The pricing was very competitive, making it an excellent value for the space I needed. The staff was exceptionally professional—always friendly, helpful, and knowledgeable, which made the process smooth and stress-free. I also felt confident about the security of the facility; it was well-maintained and had multiple safety features in place. Overall, I highly recommend this storage unit to anyone looking for a reliable and affordable option! ... Read more
Matt V. - 31 October 2024
It was an easy experience to rent a unit when I had an urgent need. I found an adequate size for a reasonable price. I was able to sign all paperwork & completed the transaction very timely. I would recommend using this business to anyone. ... Read more
Dionysia R. - 25 October 2024

About this facility

Located at 3570 Airway Drive in Santa Rosa, CA, this Lock-It-Up Self Storage facility offers a range of unit sizes, including small, medium, and large options, to accommodate various storage needs. With its proximity to residential and commercial areas, this facility is a convenient solution for those in need of extra space.

This facility includes drive-up access, making loading and unloading straightforward and efficient. For those seeking additional protection, indoor and multi-level storage options are available. Security is a priority here, with a robust system of security cameras and an onsite manager to monitor the property and provide assistance. Access is gated for added peace of mind, and renters can enjoy the flexibility of online payment and credit card acceptance.

For those in the middle of a move or project, this facility also offers moving supplies through a convenient retail section onsite. Ideal for Santa Rosa residents, this Lock-It-Up Self Storage location combines accessibility with essential amenities for a hassle-free storage experience.

Price comparison

See how this facility's unit prices compare to others in Santa Rosa, broken down by size.

Small $54/mo
Location minimum Location maximum
$5/mo $313/mo
Medium $138/mo
Location minimum Location maximum
$33/mo $643/mo
Large $286/mo
Location minimum Location maximum
$84/mo $1035/mo

Location & walkability

This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

58

out of 100

Walk Score

Somewhat Walkable

Some errands can be accomplished on foot

33

out of 100

Transit Score

Some Transit

A few nearby public transportation options

48

out of 100

Bike Score

Somewhat Bikeable

Minimal bike infrastructure

Walk Score®: 58, Transit Score®: 33, Bike Score®: 48

Neighborhood highlights

Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

  • BEST WESTERN PLUS Wine Country Inn & Suites

    Services 0.12 miles

  • Taco Bell

    Food & Drinks 0.14 miles

  • 24 Hour Fitness

    Recreation & Entertainment 0.15 miles

  • ChargePoint

    Services 0.16 miles

  • Jersey Mike's Subs

    Food & Drinks 0.16 miles

  • Chevron Santa Rosa

    Services 0.17 miles

  • Big River Coffee Company

    Food & Drinks 0.17 miles

  • McDonald's

    Food & Drinks 0.19 miles

  • Kohl's

    Shopping 0.2 miles

Frequently Asked Questions

The right storage unit size depends on what you plan to store and how much space you need to move around your items.

5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

The facility at 3570 Airway Drive is accessible during regular access hours, typically Mon-Sun: 9 a.m. - 6 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

At Lock - It - Up Self Storage - 3570 Airway Drive, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

For safety reasons, most self storage facilities restrict certain items. These commonly include:

  • Hazardous, flammable, or toxic materials
  • Perishable food
  • Live plants or animals
  • Cash, firearms, or irreplaceable valuables

Always check with the facility at 3570 Airway Drive for specific restrictions and recommendations.

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