Prime Storage - 41 Durant Avenue, Bethel, CT 06801
Location:
41 Durant Avenue, Bethel, CT 06801
Office hours:
24/7 ACCESS
- Mon-Fri: 10 a.m. - 6 p.m.
- Sat: 10 a.m. - 4 p.m.
24/7 ACCESS
24 hour access
Access your unit any time, day or night, when available
Drive-Up Access
Drive directly up to your unit for easy loading and unloading
Onsite Manager
On-site staff available to assist with property needs
Not sure which size you need? Check our size guide to find the perfect fit.
5x15 Self Storage 75 Sq. Ft.
$159/mo
5x10 Self Storage 50 Sq. Ft.
First Floor Access
$122 - $129/mo
5x8 Self Storage 40 Sq. Ft.
$129/mo
5x5 Self Storage 25 Sq. Ft.
First Floor Access
$79 - $90/mo
10x15 Self Storage 150 Sq. Ft.
$229/mo
10x10 Self Storage 100 Sq. Ft.
$199/mo
8x20 Self Storage 160 Sq. Ft.
$239/mo
12x40 Vehicle 480 Sq. Ft.
Drive-up Access Outdoor Access Parking RV Storage
$448/mo
12x30 Vehicle 360 Sq. Ft.
Drive-up Access Outdoor Access Parking RV Storage
$253/mo
12x20 Vehicle 240 Sq. Ft.
Car Storage Drive-up Access Outdoor Access Parking
$179/mo
10x30 Self Storage 300 Sq. Ft.
$435/mo
10x20 Self Storage 200 Sq. Ft.
$299/mo
8x40 Self Storage 320 Sq. Ft.
$452/mo
No units are currently available.
Amenities & features
- 24 hour access
- Drive-Up Access
- Onsite Manager
- Contactless Renting
- Gate
- Parking
- First Floor Access
- RV Storage
Customer reviews
4.4/5
Average rating153
Number of reviewsRead some helpful reviews of Prime Storage, shared by real renters with genuine experiences and honest opinions.
Latoya F. - 1 July 2026
Very professional since I started booking, went through the process at the storage and even after settling in, there is a continuation in the service quality. Hats off to Sherese, she master her work very professionally ... Read more
Jay M. - 11 June 2026
Karen D. - 19 February 2026
Susan S. - 9 January 2026
PLEASE NOTE – Many of the positive reviews of this place date back before Dec of 2021, when this was Bethel Self Storage. BSS was fantastic (4.9-star rating before). This new corporate company, Prime Storage, is a huge national chain, and they took over in January of 2022. This review applies to them specifically.
I only post 1-star reviews if a place is truly horrible, and Prime Storage is. They are the textbook definition of cost-gouging, screw-you, get-away-with-it-because-we-can corporate scumbags that just want your money and couldn't care less about your experience. Six years of BSS and I was very happy – six months of these Prime people, and I had to leave (I waited to post this review until my family and related businesses withdrew from this place, which finally happened at the end of 2024).
Long-story-short: They reduced convenience while significantly increasing rates, with no upgrades, no benefits, and worse customer service.
Under Bethel Self Storage, I had multiple units here (at one point, three). Rates were steady, communication was good, and they were transparent, helpful, responsive, etc.
Then in January, Prime takes over, and these were my costs (with no warning, and no changes/updates to my units, services, etc.):
Jan: $330 (original rate)
Feb: $346
March: $360
April: $447
May: $587
And I can confirm, for nearly everyone, they're still steadily increasing costs, particularly on long-term customers (for new ones, they'll lay low for a few months before gouging you). They 100% will do this to you if you get a unit here.
They never explain why costs keep going up, except to remind you that you signed a "variable rate" contract (the only contract offered). In fact, they never answer any questions. Why is this unit of mine $40 more expensive than this identical one next to it? Why did you give me a $30 late fee for a bill that was paid almost a week *ahead* of schedule?
Also, why do cops sometimes park at the gate and literally follow you when you enter, and then sit in their car 50ft away, without greeting you or waving or anything, just staring at you when you access your unit?
They never answer any of the above. "It's policy" or "I don't have an answer for that" or "we'll get back to you" is all you ever get from Prime if you have questions or issues.
They simply make up fees and charges, too. The "Individual Unit Coverage Insurance Mandate" – or whatever they call it – is complete nonsense, not an actual mandate or law that any other local storage company is aware of (I asked around and also asked an insurance attorney – it's total bull).
Also, this location under Prime is managed remotely, so there isn't even someone on-site to talk to if you have any issues or need help 95% of the time (unless you want to approach the cops that sometimes stalk you here?). You have to call their national corporate number, navigate their infuriating automated system, wait on hold, then talk to someone in their customer service center who will "take your information" and "have someone call you back" – but that only happens maybe 30% of the time. Also, the new entry gate system they installed glitches out and doesn't open from time to time, from either inside or outside.
The list goes on and on. Bottom line is, I absolutely hate these people, and everyone I spoke to since they took over (other customers/friends/family) also hates these people. They are horrible. Store anywhere else but here. There are several other local (and locally-owned) options. ... Read more
Caffery G. - 30 September 2025
We recently moved from Washington State and were searching for a storage facility that offered easy access for semi trucks. Chaneese was the primary reason we decided to sign up. She was incredibly helpful, knowledgeable, and accommodating, going above and beyond to assist us. She saved us both time and money, showing empathy and understanding—qualities that are quite rare these days! ... Read more
Nadja N. - 28 August 2025
Chas E. - 24 July 2025
Lylyana X. - 21 March 2025
PLEASE NOTE: Many of the positive reviews of this place date back before Dec of 2021, when this was Bethel Self Storage. BSS was fantastic (4.9-star rating before). This new corporate company, Prime Storage, is a huge national chain, and they took over in January of 2022. This review applies to them specifically.
I only post 1-star reviews if a place is truly horrible, and Prime Storage is. They are the textbook definition of cost-gouging, don't-care, get-away-with-it-because-we-can corporate scumbags that just want your money and couldn't care less about your experience. Six years of BSS and I was very happy – six months of these Prime people, and I had to leave (I waited to post this review until my family and related businesses withdrew from this facility, which finally happened at the end of 2024).
Long-story-short: They reduced convenience while significantly increasing rates, with no upgrades, no benefits, and worse customer service.
Under Bethel Self Storage, I had multiple units here. Rates were steady, communication was good, and they were transparent, helpful, responsive, etc.
Then in January, Prime takes over, and these were my costs (with no warning, and no changes/updates to my units, services, etc.):
Jan: $330 (original rate)
Feb: $346
March: $360
April: $447
May: $587
And I can confirm as of last month, they're still steadily increasing costs, particularly on long-term customers (for new ones, they'll lay low for a few months before gouging you). They 100% will do this to you if you get a unit here, too.
And they never explain why costs keep going up, except to remind you that you signed a "variable rate" contract (the only contract offered). In fact, they never answer any questions. Why is this unit of mine $40 more expensive than this identical one next to it? Why did you give me a $30 late fee for a bill that was paid almost a week *ahead* of schedule?
Also, why do cops sometimes park at the gate and/or literally follow you and then sit in their car 50ft away, without greeting you or waving or anything, just staring at you when you access your unit?
They never answer any of the above. "It's policy" or "I don't have an answer for that" or "we'll get back to you" is all you ever get from Prime if you have questions or issues.
They simply make-up fees and charges, too. The "Individual Unit Coverage" insurance mandate – or whatever they call it – is complete nonsense and not an actual mandate or law that any other local storage company is aware of (I asked around).
Also, this location under Prime is managed remotely, so there isn't even someone on-site to talk to if you have any issues or need help 95% of the time. You have to call their national corporate number, navigate their infuriating automated system, wait on hold, then talk to someone in their customer service center who will "take your information" and "have someone call you back" – but that only happens maybe 30% of the time. Also, the new entry gate system they installed glitches out and doesn't open from time to time, from either inside or outside.
The list goes on and on. Bottom line is, I absolutely hate these people, and everyone I spoke to since they took over also hates these people. They are horrible. Go anywhere else but here - there are several other local options. ... Read more
Caffery G. - 3 January 2025
I have been leasing at this facility since before Prime bought the property. I had two units at this facility for over 6 years, before I recently had time to move my belongings to another storage facility. Since Prime Storage has bought the facility, my overall experience (and bank account) has gone drastically downhill. This is a mega-corporation at the core, and they have no regard for long term customers. After Prime bought this facility, my rental fees went up by over 200%. Additionally, they force you to use their 'insurance' which costs $13 a month which you have no option to opt-out of. I would not recommend this facility to anyone who is budget-conscious. They rope you in with low prices or a 'deal' and then yank the rug out from under their customers. ... Read more
James - 11 November 2024
Robert F. - 26 October 2024
Francine S. - 9 October 2024
I was very fortunate to have Teresa helping me with my storage unit. She was clear, detailed, and super helpful with everything I needed to know. She also has a very upbeat personality and was so welcoming. The one advance I would give, if you’re looking for a storage unit, ask for Teresa by name! She will help make this experience super seamless and easy! ... Read more
Allison H. - 9 September 2024
About this facility
Located at 41 Durant Avenue, this Prime Storage facility in Bethel, CT, offers storage solutions tailored to a variety of needs with small, medium, and large unit sizes available. Its convenient location near residential neighborhoods makes it an excellent option for homeowners, renters, and businesses in the area.
This facility provides several practical features, including drive-up access for easy loading and unloading, first-floor access for added convenience, and 24-hour access so you can retrieve your belongings whenever it suits you. It also offers parking and RV storage, making it a great choice for vehicle and recreational storage needs. The property is secured with gated access, and an onsite manager is available to ensure a seamless storage experience. For added convenience, the facility supports contactless renting, which simplifies the rental process.
Whether you're relocating, decluttering, or need extra space for your vehicles, this Prime Storage facility stands out for its accessibility, security, and range of storage options. It's an ideal solution for those seeking reliable and flexible storage in the Bethel area.
This facility provides several practical features, including drive-up access for easy loading and unloading, first-floor access for added convenience, and 24-hour access so you can retrieve your belongings whenever it suits you. It also offers parking and RV storage, making it a great choice for vehicle and recreational storage needs. The property is secured with gated access, and an onsite manager is available to ensure a seamless storage experience. For added convenience, the facility supports contactless renting, which simplifies the rental process.
Whether you're relocating, decluttering, or need extra space for your vehicles, this Prime Storage facility stands out for its accessibility, security, and range of storage options. It's an ideal solution for those seeking reliable and flexible storage in the Bethel area.
Price comparison
See how this facility's unit prices compare to others in Bethel, broken down by size.
Small $122/mo
Location minimum Location maximum
$25/mo $159/mo
Medium $222/mo
Location minimum Location maximum
$105/mo $239/mo
Large $344/mo
Location minimum Location maximum
$179/mo $452/mo
Location & walkability
This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.
39
out of 100
Walk Score
Car-Dependent
Most errands require a car
31
out of 100
Bike Score
Somewhat Bikeable
Minimal bike infrastructure
Neighborhood highlights
Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.
Bishop Curtis
Bethel
Chase
Snap Fitness Center
Gulf
Sycamore Diner
Sunoco
Sycamore Drive-In
Bethel Post Office
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Frequently Asked Questions
What kind of unit should I get?
The right storage unit size depends on what you plan to store and how much space you need to move around your items.
5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.
10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.
10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.
If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.
What time does this storage facility close?
The facility at 41 Durant Avenue offers 24/7 access, allowing you to visit your unit at your convenience.
How do you open a storage unit door?
To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.
If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.
Why is self storage security important?
Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.
At Prime Storage - 41 Durant Avenue, available security amenities may include Gate, Onsite Manager, designed to help keep your items protected.
Can you store cars in self storage?
Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.
What can you not put in storage?
For safety reasons, most self storage facilities restrict certain items. These commonly include:
- Hazardous, flammable, or toxic materials
- Perishable food
- Live plants or animals
- Cash, firearms, or irreplaceable valuables
Always check with the facility at 41 Durant Avenue for specific restrictions and recommendations.
Contact this property now: