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Store Space Self Storage - 31 Pope Park Hwy, Hartford, CT 06106

4.7/5 - 713 Reviews
Location:
31 Pope Park Hwy, Hartford, CT 06106
Office hours:
  • Mon-Sun: 9 a.m. - 5:30 p.m.

Store Space Self Storage - 31 Pope Park Hwy, Hartford, CT 06106

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Retail Available

    Moving and packing supplies available for purchase on-site

Unit size details are currently not available for this property. Please contact the property operator for details about available units.

Amenities & features

  • Climate-Controlled
  • Indoor
  • Retail Available
  • Onsite Manager
  • Contactless Renting
  • Security Camera
  • Gate
  • Parking
  • Credit Cards Accepted
  • Multi-Level Storage
  • Online Payment

Customer reviews

4.7/5
Average rating
713
Number of reviews

Read some helpful reviews of Store Space Self Storage, 31 Pope Park Hwy, Hartford, CT 06106, shared by real renters with genuine experiences and honest opinions.

BEWARE: DO NOT RENT HERE! They allowed standing water to sit for over two weeks without notifying tenants, ruining thousands of dollars of my property, including sentimental items from my late mother. They now refuse to give any documentation of this incident, stalling my own insurance claim. The two hallway photos were taken days apart. EDIT: They had the audacity to tell me to my face "Well you should have gotten our insurance plan."!! ... Read more
Alary S. - 28 August 2026
HORRIBLE! I was here for 6 months and right before my last month even after after I called and let the front desk/manager know I was moving out by the first they still charged me. Not only that, but you’ll get charged for 24 hour access when you can’t even get in after 10pm so why am I getting charged $25 a month on top of the storage unit rent for “24 hour access” not doesn’t even apply… and you say your “climate controlled” whole time I was moving out of my unit yall had me sweating like a slave inside due to the heat outside this summer NOT A LICK of Air Conditioning besides the rental office ?? ... Read more
Alejandro R. - 6 August 2026
Terrible service, i pay about 120 a month for a 5x7. High prices for a small unit. Another problem i have is that i have been calling the service desk almost everyday for the past few weeks cause i accidentally lost my number combo for my lock and i would just wish i can get the numbers but nope, guess no one is at the desk! Gave up after a week. Would not recommend this place for storage, will be letting a bunch of people know to not rent from this place! Wish i can give this place 0 stars. Will be canceling my unit and finding another place cause this is just sad. ... Read more
Demon “. - 7 July 2026
Doris was incredibly helpful and professional throughout the entire process. She answered all of my questions, made everything easy to understand, and provided excellent customer service. Store Space is lucky to have her! ... Read more
saint - 30 May 2026
Candace N. - 12 April 2026
Doris & EJ were amazing! They really helped me out with my storage unit after there was a water leak. They provided supplies like gloves and trash bags and even helped me with throwing things away. Their kindness and willingness to help made a stressful situation so much easier. I truly appreciate their support and great customer service! ... Read more
Laleska c. - 10 March 2026
I want to take a moment to recognize EJ for the outstanding job he does. In a service-based business like storage, the people make all the difference — and EJ is truly the reason many of us stay with this company. From day one, EJ has been professional, responsive, and genuinely helpful. He handles questions quickly, resolves issues efficiently, and treats customers with respect and courtesy. He goes above and beyond what’s required, and it shows. It’s rare to find someone who takes that much pride in their work. EJ is not just an employee — he is an asset to this company. His customer service sets the standard, and his presence gives customers confidence that their property is in good hands. In fact, I can say without hesitation that if EJ were ever to leave, I would seriously consider moving my business elsewhere. Several of my friends who also rent units here feel the same way — we have all consistently had positive experiences with him. Companies spend thousands of dollars trying to build customer loyalty. EJ does it naturally. He deserves recognition for the value he brings every day. ... Read more
S P. - 25 February 2026
I just want to begin with giving this place a 10 out of 5 stars ! The customer service was EXCEPTIONAL & PROMPT . The team they have employed to watch over this location have been NOTHING short of AMAZING. I also want to respond to HAILEY AT SEA. Doris & EJ do go ABOVE AND BEYOND for their customers ! Even the disabled ones ! As I myself am disabled. You're trying to assasinate their character because YOU chose not to follow policy's that WE ALL as customers have had to follow. I'm sure thhey had ZERO malicious intent behind not getting back to your email as I have had the similar issue with giving written notice. However, once I was able to get ahold of them, they explained to me I needed to come to the office as a last confirmation to ensure I had moved everything out of my unit. The team they have in Hartford is AMAZING & they deal with so much on a daily basis & they work EXTREMELY HARD to make sure the store runs at customer satisfaction. God forbid they expected or asked you to follow simple directions to ensure YOU would no longer be billed. I also worked in the stirage industry and from what it seems like, you may have left trash in the unit or left your lock on the unit which is why you continued to be charged. But as far as trying to assasinate their character because YOU couldn't follow simple directions is UNFAIR ! I WOULD recommend them to ANYONE looking for storage, they display a level of professionalism that is second to none and the standard they have should be mimicked across ALL STORES. WONDERFUL group of individuals ... Read more
Ann &. - 24 February 2026
When I requested a quote and on move in day customer service was warm, professional and prompt. After moving in that all ended. I’m a disabled veteran and I was insulted by email from their staff stating I was “unprofessional from a military standpoint” because I didn’t inform their staff verbally about moving out. The contract requires this in writing and I had already sent 7 written notices with no reply to any of them. For months I paid their insurance when I had my own as no one answered my calls or emails with my private insurance attached and after showing up in person I still had to wait. To get their military discount it took over 6 months and I submitted the form 3 times by email and in person. Not answering the phone or replying to emails was routine for them and as a result I paid more. They ignored my seven written notices of termination then continued to charge me monthly rent, late fees and send me emails threatening additional fees and referral of my account to debt collections. Some of these emails were sent out in mass so all customers could see each other’s contact information and notices that my account was delinquent when it was not. The company didn’t reply to my email that I didn’t consent to sharing my information this way. It took a lot to explain to them how to interpret their own contract properly and after urging them to seek proper legal advice in handling my account threats of collections stopped and charges were removed. I informed them of health problems that made this difficult to deal with and dissatisfaction with customer service in writing. They replied to other content in these emails without acknowledging or addressing the complaints I included so I felt like my concerns had been dismissed. A lot of normal tasks for people are more difficult for me and they made simple things like phone calls and emails feel overwhelming. When I asked to have my lock cut off they did so and gave me access without asking for ID to confirm I own the account. I don’t recommend their services to anyone and especially not the military or disabled community. ... Read more
Hailey A. - 7 February 2026
I had a great experience with Doris. She made my move in very easy, quick and hassle.free- the facility was nice, clean amd smelled amaazing! I feel safe here and due to her professionalism and knowldge i will be recomemding others! Not to memtion the amazimg promo. ... Read more
Michael C. - 27 October 2025
“I had a great experience with Store Space Self Storage. The facility is always clean, well-lit, and secure, which gave me peace of mind knowing my belongings were safe. The staff is professional, friendly, and quick to help with any questions. The process of moving in was simple and hassle-free, and the pricing is fair for the quality of service provided. Highly recommend this location for anyone looking for reliable storage!” ... Read more
Victor D. - 27 October 2025
I’ve had a great experience with Doris every-time I come. She’s been helpful, professional and courteous. It’s always a pleasure and my overall experience has been amazing at Store Space. Highly recommended ... Read more
Miche’al D. - 27 October 2025
“I had a great experience with Store Space Self Storage. The facility is always clean, well-lit, and secure, which gave me peace of mind knowing my belongings were safe. The staff is professional, friendly, and quick to help with any questions. The process of moving in was simple and hassle-free, and the pricing is fair for the quality of service provided. Highly recommend this location for anyone looking for reliable storage!” ... Read more
Victor D. - 17 September 2025
Derek - 5 August 2025
This was the worst customer service I have ever experienced. I rented a unit and they emailed me the wrong code for the lock on the unit (after telling me they would remove it). When my movers arrived, they couldn’t get into the unit. The office was closed and no one could be reached. I paid an extra day for my movers and when I explained the situation the manager said all he could do was give me a days credit, despite the fact I had been renting the unit for 7 days. He said I only had the issue for one day so it wasn’t his problem and they would not be doing anything to compensate my inconvenience and error on their part beyond a day’s credit. Clearly, the customer doesn’t matter to them. As long as they get their money. WORST CUSTOMER SERVICE, EVER! ... Read more
Janelle R. - 31 July 2025
I've been a customer of this property for a long time. I've come across some good and some bad workers, but Doris is one of the most kind patient respectful knowledgeable person I've come across in a long time. She takes her time with customers and make sure all the needs are met she goes above and beyond to make sure the customers are happy. So if you need storage go to 31 Pope Park Highway and ask for Doris, she will make your rental needs as stressful as possible. She's a keeper ... Read more
Lorie H. - 29 December 2024
????? I had a fantastic experience speaking with Doris, the property manager at Store Place. From the moment I walked in, I felt welcomed and valued. Doris addressed all my questions with professionalism and care, making the process smooth and enjoyable. Because of her exceptional service, I will only use this store place while I'm in the area. If you need a reliable and friendly storage solution, I highly recommend visiting and speaking with Doris! ... Read more
Shamaz P. - 27 December 2024
I had the pleasure of working with Doris at Store Space Storage, and I couldn't be more impressed by her professionalism and kindness. Doris is not only knowledgeable, but she truly goes above and beyond to ensure that everything runs smoothly. She was patient and thorough, which made my experience seamless. I felt like she genuinely cared about making sure I had everything I needed. If you're looking for excellent customer service and a stress-free storage experience, I highly recommend working with Doris at Store Space Storage. She truly made all the difference! ... Read more
kelvin x. - 6 December 2024
Doris was fabulous! She was very patient and knowledgeable with helping us switch units. She even did an account review and applied an unused promo allowing us to save more. Her wonderful demeanor and customer service just guaranteed us staying here longer. Strongly recommend this storage facility to all in the community. ... Read more
Carolina R. - 2 November 2024
I really appreciate the help I got today with Doris she was really fast effect. And went behind her expectations with helping with my storage account. And even helping me pricing being that I’ve been a customer here a while. Her customer service was awesome! ... Read more
Kena C. - 21 October 2024

About this facility

Located at 31 Pope Park Hwy in Hartford, CT, this Store Space Self Storage facility offers small units designed to meet the needs of local residents, businesses, or students looking to declutter their spaces. Its proximity to the city center makes it a convenient choice for those residing in or around the bustling Hartford area, where apartments and homes often have limited storage options.

This facility prioritizes your belongings' protection with climate-controlled units, an especially valuable feature for Connecticut's variable weather, which ranges from hot, humid summers to freezing winters. The indoor, multi-level storage setup provides easy access while protecting you from the elements. Enhanced security measures, including security cameras and an onsite manager, ensure peace of mind. For added convenience, this location also offers contactless renting and accepts online payments, making the rental process simple and seamless.

Whether you need parking for a vehicle or moving supplies from the retail section, this facility is a reliable solution. Its combination of modern features and customer-focused amenities makes it ideal for urban dwellers and businesses alike.

Location & walkability

This storage facility is in a highly accessible area with excellent walkability and public transit options.

85

out of 100

Walk Score

Very Walkable

Most errands can be accomplished on foot

59

out of 100

Transit Score

Good Transit

Many nearby public transportation options

71

out of 100

Bike Score

Very Bikeable

Bike routes support regular local travel

Walk Score®: 85, Transit Score®: 59, Bike Score®: 71

Neighborhood highlights

Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

  • Hog River Brewing Company

    Food & Drinks 0.02 miles

  • Parkville Market

    Grocery Stores 0.09 miles

  • Café at Fifty-Five

    Food & Drinks 0.12 miles

  • Parkville Station

    Transportation 0.12 miles

  • Key Food

    Grocery Stores 0.17 miles

  • Family Dollar

    Shopping 0.18 miles

  • Dollar Tree

    Shopping 0.2 miles

  • Park Terrace & Hillside Avenue

    Transportation 0.32 miles

  • Wood-n-Tap

    Food & Drinks 0.34 miles

Frequently Asked Questions

The right storage unit size depends on what you plan to store and how much space you need to move around your items.

5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

The facility at 31 Pope Park Hwy is accessible during regular access hours, typically Mon-Sun: 9 a.m. - 5:30 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

At Store Space Self Storage - 31 Pope Park Hwy, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

For safety reasons, most self storage facilities restrict certain items. These commonly include:

  • Hazardous, flammable, or toxic materials
  • Perishable food
  • Live plants or animals
  • Cash, firearms, or irreplaceable valuables

Always check with the facility at 31 Pope Park Hwy for specific restrictions and recommendations.

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