Public Storage - 1916 North Elston Avenue, Chicago, IL 60642

4.6/5 - 370 Reviews
Location:
1916 North Elston Avenue, Chicago, IL 60642
Office hours:
  • Mon-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 1916 North Elston Avenue, Chicago, IL 60642

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    8x10 Self Storage 80 Sq. Ft.
    Elevator Access Roll-Up
    $167/mo
    5x10 Self Storage 50 Sq. Ft.
    Elevator Access Swing
    $132/mo
    5x5 Self Storage 25 Sq. Ft.
    Elevator Access Swing
    $95/mo
    5x4 Self Storage 20 Sq. Ft.
    Elevator Access Roll-Up First Floor Access
    $91/mo
    10x15 Self Storage 150 Sq. Ft.
    Roll-Up First Floor Access
    $364/mo
    10x10 Self Storage 100 Sq. Ft.
    Roll-Up First Floor Access
    $310/mo
    10x10 Self Storage 100 Sq. Ft.
    Elevator Access Swing
    $287/mo
    10x10 Self Storage 100 Sq. Ft.
    Elevator Access Roll-Up
    $224/mo
    10x20 Self Storage 200 Sq. Ft.
    Roll-Up First Floor Access
    $413/mo
    No units are currently available.

    Amenities & features

    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.6/5
    Average rating
    370
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    Service here was very disappointing. I came in with my mother to get a storage unit, and since we’ve never rented one before, we had a few questions. The front desk employee was extremely rude to both of us. She had AirPods in the entire time (not sure if she was listening to music or on a call), and every question we asked was met with an attitude, as if we were an inconvenience. She then asked us if we were going to sign up or not because she needed to go to lunch. Overall, the experience felt unprofessional and unwelcoming. ... Read more
    Wanda - 1 February 2026
    Looking for a place where your belongings can disappear without a trace—and without anyone lifting a finger to help? Welcome to Public Storage on Elston. Someone broke into my unit, cut my lock off with a saw, and stole everything I owned. Did staff notify me? Of course not. I had the privilege of discovering the crime myself when I stopped by. You know—because surprise theft builds character. The staff proudly claim they “check locks every day.” That’s impressive, considering my unit had clearly been broken into about a week or two earlier. So either these daily lock checks are fictional, or a completely destroyed lock somehow blends right in. Either way, accountability was nowhere to be found. And here’s the best part: staff later confirmed the break-in was done by someone who does NOT even own a unit at this facility. So yes—apparently anyone can just stroll in, grab a saw, and go shopping. Security? Vibes only. When the police instructed me to go into the office to review security footage, I did—only to be told they “don’t have time” because they have other things to do. They then tried to brush me off by saying I’d need to come back with a detective, which is a fascinating new rule considering I was just there the other day reviewing footage with them—no detective required. Amazing how policies suddenly appear when accountability does. Totally understandable, of course. Clearly those “other things” include not protecting customer property, not monitoring who enters the building, and not helping victims of theft. If you’re considering storing your belongings here, don’t. Unless you enjoy being robbed and then treated like an inconvenience afterward. The two property managers in particular were impressively useless—an absolute masterclass in how not to handle a security incident. Public Storage should really update their slogan to: “We store your stuff… until someone else takes it.” ... Read more
    Dro M. - 17 January 2026
    MY UNIT GOT BROKEN INTO . NO ONE CALLED ME EVER . I discovered it on my own. THEY ARE NEVER IN THE OFFICE DURING WORK HOURS. They always have a nasty attitude! I had to get the district manager to help me. the women working there REFUSE to let me review footage After setting up a second day and time with the district manager to come back in to review the Cameras .Half my belongings got stolen , valuables and memories I’ve had for YEARS I can’t NEVER get back . they don’t care because it’s not their stuff they claim they checked the locks often and do round , that’s a LIE because if you did then you would have discovered my unit was broken into. But they never did or called me. If you care for ur stuff please don’t put ur stuff in this storage unit . ... Read more
    Nancy M. - 17 January 2026
    I’ve been with this place for a year and I have nothing but good things to say. Betty is such a sweetheart and will go the extra 2 miles just to help you. She’s very polite and professional. Every time I call her with a problem she’s willing to help me. She definitely deserves a raise for what she brings to the company. ... Read more
    zayrehi z. - 3 October 2025
    Lupe M. - 30 August 2025
    I had a great experience with Betty. She was incredibly helpful, attentive, and made the whole process smooth and stress-free. She took the time to understand what I needed, answered all of my questions clearly, and went above and beyond to make sure everything was taken care of. I really appreciate her professionalism and support it made a big difference. ... Read more
    Jay - 30 August 2025
    Really poor service, I came to pick up my laptop for interview, no one is here and the system is offline. Came here in 9AM 8/15 IN OPERATING HOURS, and I missed my interview 1 hour later due to not having my personal laptop ... Read more
    Tr?n X. - 15 August 2025
    I’ve been renting here for less than 2 years and have experienced 2 steep price increases. Upon moving things into the unit on 8/1, I noticed that half of my belongings and expensive equipment were covered in mold that I had to immediately toss. I moved out that same day because of this and they are expecting me to pay for the full month. This facility is not climate controlled and tenants are not notified of any water leaks until you see them and/or your things get moldy. Very frustrating having to deal with this and will no longer be returning to Public Storage. ... Read more
    Mariah M. - 5 August 2025
    NOT climate controlled, every time we went in there to load our unit, usually (5-8PM) it was soooo hot and humid we came out sweating like we were in a sauna. The entrance into the facility is a bump/step that you have to pull your dolly over. Definitely should be evened out by the facility or made into a ramp. It’s very difficult to maneuver over it with your heavy items placed on the dolly. None of the doors stay open on their own, people never returned the dollys where they belong. Staff is nice, facility is kept clean for the most part. It is one of the more affordable places in the area, but facility definitely needs some TLC. ... Read more
    yasmine i. - 30 July 2025
    Tiffany is amazinggggggg. My husband and I came in confused about storage spaces… She helped us understand what space was great for us. She answered all of our many questions… She is the bomb.com ??????… She showed us different rooms and spoke to us like we were family instead of customers who asked a lot of questions… ... Read more
    Jessica C. - 8 March 2025
    I strongly recommend not to use. My family photos and records were water-damaged when an unprotected sprinkler line broke. I got a notice from them while on vacation. The company takes no responsibility. As I was moving my precious wet things out, another user was complaining about rat feces. Be aware that anything you store there is subject to damage and if that happens, no one will help you. ... Read more
    Michael P. - 21 November 2024
    R J. - 5 November 2024
    Jeff T. - 5 October 2024
    This stoarage facility is fantastic. Very clean, organized, super easy to access (both in person), plus the app/online experience is great. Best of all is the sweet, kind, helpful Tiffany who runs the front office. She's such a pleasure to work with, always smiling and willing to assist. While a storage facililty may just seem like a commodity, customer service, ease of use with technology can really make a difference. I highly recommend Public Storage. And again, thank you Tiffany! ... Read more
    Michael L. - 19 September 2024

    About this facility

    Located at 1916 North Elston Avenue in Chicago, this Public Storage facility offers a full range of unit sizes, including small, medium, and large, making it an excellent choice for individuals, families, or businesses needing extra space. With indoor and multi-level storage options, customers can choose units that best suit their needs, whether for seasonal items, business inventory, or household furniture.

    This facility prioritizes convenience and security with features like drive-up access for easy loading and unloading, elevators for navigating upper levels, and first-floor access for quick entry. Safety is emphasized with security cameras throughout the property and an onsite manager available to assist with any concerns. Parking is an added advantage, accommodating vehicles for those requiring extra space in this urban area. The ability to handle payments through online payment or credit cards makes managing your storage even simpler.

    For Chicago residents navigating a busy lifestyle, this facility’s contactless renting option and on-site retail for moving supplies make it a great fit. Whether you're moving, downsizing, or just decluttering, this location combines flexibility, security, and ease of use.

    Price comparison

    See how this facility's unit prices compare to others in Chicago, broken down by size.

    Small $121/mo
    Location minimum Location maximum
    $13/mo $483/mo
    Medium $296/mo
    Location minimum Location maximum
    $32/mo $972/mo
    Large $413/mo
    Location minimum Location maximum
    $76/mo $3462/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    91

    out of 100

    Walk Score

    Walker's Paradise

    Daily errands do not require a car

    71

    out of 100

    Transit Score

    Excellent Transit

    Transit supports many daily routes

    95

    out of 100

    Bike Score

    Biker's Paradise

    Biking is practical for everyday travel

    Walk Score®: 91, Transit Score®: 71, Bike Score®: 95

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Elston Ave & Cortland St

      Services 0.02 miles

    • Clybourn

      Transportation 0.04 miles

    • Cortland & Elston

      Transportation 0.05 miles

    • Chicago Flower Company

      Shopping 0.06 miles

    • Ashland & Cortland

      Transportation 0.07 miles

    • Cortland & Ashland (Metra)

      Transportation 0.07 miles

    • Rinse

      Shopping 0.07 miles

    • Clybourn Metra Station

      Transportation 0.08 miles

    • Wine Discount Center

      Shopping 0.11 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    The facility at 1916 North Elston Avenue is accessible during regular access hours, typically Mon-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 1916 North Elston Avenue, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 1916 North Elston Avenue for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
    Contact this property now: