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Extra Space Storage - 3481 Mall Loop Drive, Joliet, IL 60431

4.9/5 - 981 Reviews
Location:
3481 Mall Loop Drive, Joliet, IL 60431
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 5:30 p.m.

Extra Space Storage - 3481 Mall Loop Drive, Joliet, IL 60431

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    $76/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled
    $133/mo
    5x15 Self Storage 75 Sq. Ft.
    $104/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $98/mo
    5x10 Self Storage 50 Sq. Ft.
    $76 - $108/mo
    5x8 Self Storage 40 Sq. Ft.
    Climate-Controlled
    $82/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    $57/mo
    5x5 Self Storage 25 Sq. Ft.
    $45/mo
    15x10 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $223/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $223/mo
    10x15 Self Storage 150 Sq. Ft.
    $188 - $230/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $158/mo
    10x10 Self Storage 100 Sq. Ft.
    $140/mo
    20x10 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $402/mo
    10x40 Vehicle 400 Sq. Ft.
    Drive-up Access Parking RV Storage
    $438/mo
    10x30 Vehicle 300 Sq. Ft.
    Drive-up Access Parking RV Storage
    $353/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled
    $493/mo
    10x25 Self Storage 250 Sq. Ft.
    $304/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $402/mo
    10x20 Self Storage 200 Sq. Ft.
    $314/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Drive-up Access Parking
    $262/mo

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Online Payment
    • RV Storage

    Customer reviews

    4.9/5
    Average rating
    981
    Number of reviews

    Read some helpful reviews of Extra Space Storage, 3481 Mall Loop Drive, Joliet, IL 60431, shared by real renters with genuine experiences and honest opinions.

    Reginald H. - 9 October 2026
    I had a wonderful experience renting my storage units (June 2026). The reservation process was simple, straightforward, and easy to complete. Since the local office had not opened yet, I called the customer service line, and I was impressed by how patient, knowledgeable, and eager the representative was to help. They took the time to walk me through every available option to make sure I found the rental space that best fit my needs. What truly stood out, however, was the outstanding customer service from the Joliet Mall Loop Dr manager/supervisor. Even before the office officially opened, they noticed my multiple attempts to reach the location and proactively contacted me right away. That level of attentiveness and commitment to customer service made a lasting impression. They answered all of my questions, made me feel valued as a customer, and ensured everything was in place for a smooth experience. It's rare to find a team that is this responsive and genuinely committed to helping their customers. I highly recommend this location to anyone looking for an easy rental process and exceptional customer service from start to finish. ... Read more
    Kimberly J. - 16 July 2026
    This facility is great! I compared several facilities near me prior to renting and this location had the best prices around. The facility is very well maintained and the staff are respectful, helpful, and kind— I felt safe. Big kudos to Mark for my positive experience. ... Read more
    madison p. - 30 April 2026
    Experience was great, quick simple and easy. We did everything online and went in person and spoke with Mark. He was amazing and answered all the questions we had with ease. Overall a great experience. ... Read more
    Kayla M. - 9 March 2026
    Angela J. - 9 October 2025
    Miki M. - 4 October 2025
    Excelent service, Michelle was a love, totally helped me with my setup, and Mark and John, were the most amazing guys, helped me a lot and let me wait for my ride and all of that being super nice and REALLY helpful! Totally recommend to use their service! ... Read more
    Alexander A. - 22 September 2025
    I’ve rented a unit at Extra Space Storage for two years and couldn’t be happier with the experience. From day one, the staff has been professional, friendly, and incredibly helpful with any questions or needs I had. The facility is always clean, well-lit, and secure, which gave me total peace of mind knowing my belongings were safe. Access is convenient, and I’ve never had an issue getting in or out, even on busy weekends. The climate control kept everything in great condition—no surprises or damages when I came to check on my unit. The prices were fair, and the team was upfront and transparent about everything, which I really appreciated. If you’re looking for a storage space that’s reliable, secure, and run by people who actually care, I highly recommend Extra Space Storage. After two years, I can confidently say they made storing my things stress-free and simple. ... Read more
    Salvador G. - 20 September 2025
    The facility itself is very clean and Mark was always helpful and very responsive. My concern is the extreme rate increase after the promotional rate expires (3 months). The monthly rate increased by $51 dollars which is ridiculous to me. Although Mark was able to work with Corporate to lessen it to a $34 increase I decided to close out my unit. It feels like a switch and bait situation and although I had only planned on using the unit for a short term unfortunately it was shorter than expected due to the steep increase. ... Read more
    Kim H. - 2 September 2025
    First off I called this morning at 9:29am with A few questions about my storage unit . Person who answered the phone had good customer service and did not seem annoyed or bothered to help me out . It’s good when businesses have employees who actually seem like they care and can help someone out . Cool storage place me and my dad put our things away in it and it’s good size , good location . I recommend this spot to anyone ... Read more
    Ulisses R. - 18 July 2025
    I was going to cancel my storage unit. The unit was too big and I’d done inventory on what I had…. thing of it is as you grow older - your the only one who sees value in the things you have. Michelle (manager) is an asset to the facility. Michelle was patient with me and gave me time to figure out what to do. I ended up taking a day to move everything to a smaller space and of course Michelle took the time to check in with me (lots too move) I’d recommend to speak to Michelle if you’re in the need for storage space…. She knows what you wanna know - and she’s willing to help ! ... Read more
    Josh T. - 11 July 2025
    Nothing but great customer service. I’ve been a customer for about 2 years and I’ve always had a great experience. When I needed to upgrade to a bigger unit the process was easy. Was shown the different units and explained the difference in pricing. ... Read more
    Dan G. - 19 June 2025
    Mark the gentleman I have been working with the past two days in order to get my storage taken care of has been nothing short of amazing, he is an outstanding individual and is really great at customer care. Mark is a definite asset to your business and a very polite and caring individual in a credit to your organization! ... Read more
    Quin V. - 8 April 2025
    Candy E. - 7 April 2025
    My space here is wonderful. But the service is exceptional. Once again had to request the gate code. Took a photo of this time. Now it is always with me. Bob made sure to check my id before he gave me the code again. Many thanks! ... Read more
    Carol S. - 8 March 2025
    Pearline C. - 11 January 2025
    Mark was amazing! We had a small issue with the space we rented not being as accesible as we imagined. He helped us transfer over and made the process super easy! I would recommend this place to anyone, the spaces are clean and well maintained, as well. ... Read more
    Maximiliano G. - 21 October 2024

    About this facility

    Located at 3481 Mall Loop Drive, this Extra Space Storage facility in Joliet, IL, offers a variety of unit sizes, including small, medium, and large, to meet diverse storage needs. The facility features climate-controlled units, which are ideal for protecting belongings from Joliet’s seasonal temperature fluctuations and humidity. Indoor access adds an extra layer of convenience and protection, particularly during harsh Illinois winters.

    This facility is equipped with drive-up access, allowing tenants to load and unload items directly from their vehicle, as well as parking and RV storage options for those with extra vehicles or recreational vehicles. A secure environment is ensured with security cameras, gated access, and an onsite manager for added peace of mind. For busy renters, the facility supports contactless renting and accepts online payment for seamless account management.

    With the added convenience of moving supplies available for purchase, this Extra Space Storage facility is an excellent choice for residents, businesses, or RV owners looking for secure, accessible, and flexible storage solutions in the Joliet area.

    Price comparison

    See how this facility's unit prices compare to others in Joliet, broken down by size.

    Small $84/mo
    Location minimum Location maximum
    $34/mo $133/mo
    Medium $186/mo
    Location minimum Location maximum
    $55/mo $223/mo
    Large $371/mo
    Location minimum Location maximum
    $99/mo $850/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    31

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    20

    out of 100

    Transit Score

    Minimal Transit

    It is possible to get on a bus

    38

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 31, Transit Score®: 20, Bike Score®: 38

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Motel 6

      Services 0.11 miles

    • Super 8

      Services 0.11 miles

    • Value City Furniture

      Shopping 0.14 miles

    • Hampton Inn & Suites

      Services 0.16 miles

    • Best Buy

      Shopping 0.16 miles

    • Home2 Suites

      Services 0.21 miles

    • Lexington Inn & Suites

      Services 0.24 miles

    • Louis Joliet Mall

      Transportation 0.25 miles

    • JCPenney

      Shopping 0.26 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 3481 Mall Loop Drive is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat: 9 a.m. - 5:30 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Extra Space Storage - 3481 Mall Loop Drive, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 3481 Mall Loop Drive for specific restrictions and recommendations.

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