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Otter Self Storage - 455 Spring Street NW, Concord, NC 28025

Self Storage 25 - 200 Sq. Ft.
4/5 - 77 Reviews
Location:
455 Spring Street NW, Concord, NC 28025
All units
Small
Medium
Large
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Units Availability
Small Storage Unit
5x10
Self Storage
50 Sq. Ft.
Climate-Controlled
$25 - $30/mo
Small Storage Unit
5x5
Self Storage
25 Sq. Ft.
Climate-Controlled
$20 - $25/mo
Medium Storage Unit
10x15
Self Storage
150 Sq. Ft.
Climate-Controlled
$105 - $110/mo
Medium Storage Unit
10x10
Self Storage
100 Sq. Ft.
Climate-Controlled
First Floor Access
$80/mo
Large Storage Unit
10x20
Self Storage
200 Sq. Ft.
Climate-Controlled
$120 - $130/mo

Amenities

  • Climate-Controlled
  • Indoor
  • Truck Rentals
  • Security Camera
  • Gate
  • Unstaffed Location
  • Credit Cards Accepted
  • First Floor Access
  • Multi-Level Storage
  • RV Storage

What customers are saying

4/5 - 77 Reviews

Read some helpful reviews of Otter Self Storage at 455 Spring Street NW, shared by real renters with genuine experiences and honest opinions.

Deneene M. - 29 January 2026
Destiny was absolutely amazing! I called with a simple question, she answered with great detail, and even helped me sign up for a unit! She even waived the admin fee! This was so amazing! I will be here for a while! ... Read more
Nick V. - 11 January 2026
My experience with Donald at otter storage was definitely something that I just have to share. My unit got stuck and I couldn't access my things. Thankfully, Donald was there to help immediately. He was incredibly patient and knowledgeable, guiding me through the process to get the unit open. His customer service was top-notch, and he really went above and beyond to ensure I was taken care of. I appreciate his professionalism and willingness to help in a tough situation. Highly recommend him if you ever need assistance at the storage facility! ... Read more
Christy W. - 31 March 2025
I recommend u don't use this storage place.i have had so many issues here 1st they raise the rent every couple of months stating it's due to the increasing cost to run it.2nd alot of my items have gotten stole from there which is kind of hard when u have a locked gate and locked entry.This is the worse storage place I have ever used. ... Read more
Linda H. - 31 March 2025
I only had a unit for a month but the facility is subpar. There are no dollies or handcarts like at most storage places and the ramp feels like it's going to give out in a few places. It is very difficult to navigate the doors, especially if you're moving something large. I'm pretty sure this is a fire/safety violation but you can't exit the property unless you're in a vehicle. The pedestrian exit/door is marked DO NOT USE and you can't get the gate open on foot. Oh and despite the website saying a lock will be provided, it is not. Two stars for easy sign-up and move-out online. ... Read more
Shawna M. - 27 February 2025
I’ve rented here for a long time, since before Otter took over. The first full year after they took over they raised my rent 90%. They did a bunch of construction to add more walls and doors (I assume to help with their terrible ‘climate control’) so it’s very inconvenient to move things in and out of the building. All the while there were still leaks all throughout the building. They removed any on-site presence so the aisles and grounds were never cleaned. Then someone broke in and started living in the building and stealing peoples belongings. They finally sorted that mess out but did a horrible job of it. I was called to come “claim my belongings” despite never being notified of anything being stolen. Fortunately they just screwed up their databases and my unit was unaffected. However, from then on I had issues with my gate code not working and telling me to ‘see the manager’ who isn’t onsite. Also none of the 704 phone numbers plastered on the building actually work. I was able to get the 800 number from the manager I had previously dealt with regarding the break ins but I’ve had to call and reset my gate code every time I came to the property. I just got another notice that they intended to raise my rent another 40% “Due to increasing costs associated with providing you the best possible self-storage experience.” I’m actually glad they did because it finally motivated me to find another storage unit to house my things. It does appear that they’ve had the leaks fixed now however when I finally got in to the building after resetting my gate code again, the whole place reeked of mildew and EVERYTHING in my unit had mildew on it. I’ve had to clean everything and throw things away before moving to a new location where I can rent a unit twice as big for a fraction of the cost, with adequate climate control and upkeep. DO NOT RENT FROM OTTER STORAGE. ... Read more
John U. - 26 November 2024
DO NOT RENT FROM THEM! They have a bad rat problem. They got into all my boxes and chewed up clothes, unopened non perishable food items, chords, and books. There's no actual roof in the unit. There is just a netting. Evidently the roof leaked into the unit and caused Mold on everything. I had a lot completely ruined. I rented a large unit but could only move out about 60% of my things due to damage by the mold or the rats. They have vehicle and RV parking. We noticed someone was living in their RV in the parking lot. I chose the storage facility because they state on their website you have 24/7 access. WRONG!!! In Concord it's closed from 9pm-6am and states during those hours you are TRESPASSING. We were there until 10:15pm and the Owner called the police on us! I mean really we have a U- Haul so it's Obvious we were moving, but I guess it's fine that there are homeless people living in the buildings. One was riding his bike in the building. They don't provide dumpsters either or even bathrooms for their customers. The units are suppose to be climate controlled but they are not. I don't know what the other Otter Storage places are like but STAY AWAY FROM THE CONCORD LOCATION! We will only use units you can drive straight up to now. The loading and unloading from inside where the lights shut off about every 10 minutes, the doors lock, and not having any lights above the unit was ridiculous. RENTERS BEWARE! ... Read more
Tara A. - 19 October 2024
Go anywhere else! Access code never worked, luckily the door didn’t work either and was always unlocked. Building leaked water and made my belongings nasty and moldy. Mostly personal photos and childhood memorabilia. Nothing of monetary value, so an insurance claim would be pointless. When I requested a refund on 1 months rent, I was casually blown off. Check out the photos. Water marks and mold in multiple areas. ... Read more
b J. - 30 June 2023

Overview

Located at 455 Spring Street NW in Concord, NC, this Otter Self Storage facility offers a range of unit sizes, including small, medium, and large, to meet a variety of storage needs. For those concerned about protecting sensitive items from North Carolina’s fluctuating temperatures and humidity, the climate-controlled units are an excellent choice.

This facility also provides indoor units with first-floor access, making it easy to load and unload your belongings. With multi-level storage, it maximizes storage options while maintaining convenience. For vehicle owners, the property features RV storage, accommodating those who need space for recreational vehicles. Security is a priority, with security cameras monitoring the property. Though this is an unstaffed location, the facility ensures secure access through a gated entry.

For added convenience, credit card payments are accepted, and truck rentals are available to simplify your move. This facility is ideal for those seeking secure, accessible storage in the Concord area, whether for household items, vehicles, or business inventory.

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Storage units in nearby cities

Want to see how Concord, NC, compares to other places? There are plenty of great options nearby. Harrisburg, NC, 7 miles away, has 3 self storage facilities with rents starting from $8/month. Or you could drive to Kannapolis, NC, just 8 miles distant to find other options, where the cheapest units in the 2 facilities there can be rented for $29/month. In Midland, NC, just 11 miles away, there are 2 facilities available, offering rents as low as $39/month. Further out, China Grove, NC (13 miles away), and Locust, NC (13 miles away), have 2 and 1 facilities, with minimum rents of $40 and $75, respectively.

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Check out storage units in trending cities

Still looking for the ideal storage unit? For more great self storage options you wouldn't have to cross the state border: units can be leased in Charlotte, NC and Raleigh, NC, starting from $12 and $15, respectively. Even more storage is available and with low starting rents, in Winston - Salem, NC ($15), Greensboro, NC ($12) and Durham, NC ($18).

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Frequently Asked Questions

There is a wide array of amenities available for the storage units that Otter Self Storage - 455 Spring Street NW has to offer. These amenities include Climate-Controlled, Indoor, Truck Rentals, Security Camera, Gate, Unstaffed Location, Credit Cards Accepted, First Floor Access, Multi-Level Storage and RV Storage. Most of these amenities can prove to be very useful depending on what you need to store. For example, climate-controlled units can come in handy for keeping sensitive items, drive-up access can make your loading and unloading process easier, and extra security measures will ensure your items are kept safe at all times.

The storage units offered by Otter Self Storage - 455 Spring Street NW can satisfy all of your storage needs. Different sizes here range from 25 to 200 square feet. You can go for smaller units if you don't have a lot of items to store, while choosing a larger space is recommended in case you need to store a lot of furniture, bigger items or even vehicles.

The unit size that you should choose obviously depends on how much stuff you need to store. On the one hand, you should think of smaller units (5'x5' or 5'x10') as closets – they can be used to store chairs, lamps, moving boxes and sports equipment, along with smaller pieces of furniture, books and documents.

On the other hand, the 10'x10' and 10'x15' spaces are good for storing larger items of furniture, bicycles and a larger number of possessions. If you need even more space, then 10'x20' and 10'x30' units can easily accommodate the contents of an entire 3- or 4-bedroom house.

Storage units offered by Otter Self Storage - 455 Spring Street NW come at a variety of prices, starting from $20 per month for typically smaller units. However, larger spaces can set you back up to $130 a month.

We know that when it comes to self storage, there is nothing more important than quickness and accessibility. Drive-up access is an extremely convenient amenity, as you can park your vehicle right next to your unit, making it significantly easier to load and unload the items you will use storage for. However, drive-up storage units tend to be outdoors, so you might consider indoor storage spaces with climate control if you're looking to keep temperature-sensitive items in peak condition.

Yes, you might, depending on what you need to put in storage. Climate-controlled spaces keep temperatures and humidity levels consistent all the time, which means they are perfect for storing sensitive items. Seeing that a whole host of things can be damaged by varying temperatures and excessive moisture, many people choose to rent climate-controlled units for personal items such as documents, photographs, paintings, collectibles, electronics, wooden furniture, antiques and even vehicles. If you're looking to store such items that are valuable to you, consider renting a climate-controlled unit!