Otter Self Storage - 455 Spring Street NW, Concord, NC 28025

4.1/5 - 82 Reviews
Location:
455 Spring Street NW, Concord, NC 28025

Otter Self Storage - 455 Spring Street NW, Concord, NC 28025

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Truck Rentals

    Moving trucks available to help simplify your move

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $32/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $27 - $30/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    $20 - $22/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $89 - $105/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $69 - $75/mo
    20x20 Self Storage 400 Sq. Ft.
    Climate-Controlled
    $295/mo
    20x15 Self Storage 300 Sq. Ft.
    Climate-Controlled
    $250/mo
    12x25 Vehicle 300 Sq. Ft.
    Parking RV Storage
    $79/mo
    10x35 Self Storage 350 Sq. Ft.
    Climate-Controlled
    $280/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled
    $204/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $99 - $110/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Parking
    $62/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Truck Rentals
    • Security Camera
    • Gate
    • Unstaffed Location
    • Parking
    • Credit Cards Accepted
    • Multi-Level Storage
    • RV Storage

    Customer reviews

    4.1/5
    Average rating
    82
    Number of reviews

    Read some helpful reviews of Otter Self Storage, shared by real renters with genuine experiences and honest opinions.

    Deneene M. - 29 January 2026
    Destiny was absolutely amazing! I called with a simple question, she answered with great detail, and even helped me sign up for a unit! She even waived the admin fee! This was so amazing! I will be here for a while! ... Read more
    Nick V. - 11 January 2026
    My experience with Donald at otter storage was definitely something that I just have to share. My unit got stuck and I couldn't access my things. Thankfully, Donald was there to help immediately. He was incredibly patient and knowledgeable, guiding me through the process to get the unit open. His customer service was top-notch, and he really went above and beyond to ensure I was taken care of. I appreciate his professionalism and willingness to help in a tough situation. Highly recommend him if you ever need assistance at the storage facility! ... Read more
    Christy W. - 31 March 2025
    I recommend u don't use this storage place.i have had so many issues here 1st they raise the rent every couple of months stating it's due to the increasing cost to run it.2nd alot of my items have gotten stole from there which is kind of hard when u have a locked gate and locked entry.This is the worse storage place I have ever used. ... Read more
    Linda H. - 31 March 2025
    I only had a unit for a month but the facility is subpar. There are no dollies or handcarts like at most storage places and the ramp feels like it's going to give out in a few places. It is very difficult to navigate the doors, especially if you're moving something large. I'm pretty sure this is a fire/safety violation but you can't exit the property unless you're in a vehicle. The pedestrian exit/door is marked DO NOT USE and you can't get the gate open on foot. Oh and despite the website saying a lock will be provided, it is not. Two stars for easy sign-up and move-out online. ... Read more
    Shawna M. - 27 February 2025
    I’ve rented here for a long time, since before Otter took over. The first full year after they took over they raised my rent 90%. They did a bunch of construction to add more walls and doors (I assume to help with their terrible ‘climate control’) so it’s very inconvenient to move things in and out of the building. All the while there were still leaks all throughout the building. They removed any on-site presence so the aisles and grounds were never cleaned. Then someone broke in and started living in the building and stealing peoples belongings. They finally sorted that mess out but did a horrible job of it. I was called to come “claim my belongings” despite never being notified of anything being stolen. Fortunately they just screwed up their databases and my unit was unaffected. However, from then on I had issues with my gate code not working and telling me to ‘see the manager’ who isn’t onsite. Also none of the 704 phone numbers plastered on the building actually work. I was able to get the 800 number from the manager I had previously dealt with regarding the break ins but I’ve had to call and reset my gate code every time I came to the property. I just got another notice that they intended to raise my rent another 40% “Due to increasing costs associated with providing you the best possible self-storage experience.” I’m actually glad they did because it finally motivated me to find another storage unit to house my things. It does appear that they’ve had the leaks fixed now however when I finally got in to the building after resetting my gate code again, the whole place reeked of mildew and EVERYTHING in my unit had mildew on it. I’ve had to clean everything and throw things away before moving to a new location where I can rent a unit twice as big for a fraction of the cost, with adequate climate control and upkeep. DO NOT RENT FROM OTTER STORAGE. ... Read more
    John U. - 26 November 2024
    DO NOT RENT FROM THEM! They have a bad rat problem. They got into all my boxes and chewed up clothes, unopened non perishable food items, chords, and books. There's no actual roof in the unit. There is just a netting. Evidently the roof leaked into the unit and caused Mold on everything. I had a lot completely ruined. I rented a large unit but could only move out about 60% of my things due to damage by the mold or the rats. They have vehicle and RV parking. We noticed someone was living in their RV in the parking lot. I chose the storage facility because they state on their website you have 24/7 access. WRONG!!! In Concord it's closed from 9pm-6am and states during those hours you are TRESPASSING. We were there until 10:15pm and the Owner called the police on us! I mean really we have a U- Haul so it's Obvious we were moving, but I guess it's fine that there are homeless people living in the buildings. One was riding his bike in the building. They don't provide dumpsters either or even bathrooms for their customers. The units are suppose to be climate controlled but they are not. I don't know what the other Otter Storage places are like but STAY AWAY FROM THE CONCORD LOCATION! We will only use units you can drive straight up to now. The loading and unloading from inside where the lights shut off about every 10 minutes, the doors lock, and not having any lights above the unit was ridiculous. RENTERS BEWARE! ... Read more
    Tara A. - 19 October 2024
    Go anywhere else! Access code never worked, luckily the door didn’t work either and was always unlocked. Building leaked water and made my belongings nasty and moldy. Mostly personal photos and childhood memorabilia. Nothing of monetary value, so an insurance claim would be pointless. When I requested a refund on 1 months rent, I was casually blown off. Check out the photos. Water marks and mold in multiple areas. ... Read more
    b J. - 30 June 2023

    About this facility

    Located at 455 Spring Street NW in Concord, NC, this Otter Self Storage facility offers a variety of storage units in small, medium, and large sizes, making it a flexible choice for all storage needs. Whether you’re decluttering a small apartment or need space for larger household items, this facility provides convenient storage options to match.

    This facility features climate-controlled units, ideal for protecting your belongings from Concord's humid summers and fluctuating temperatures. The indoor access and first-floor access make loading and unloading easier, while the multi-level storage maximizes space efficiency. If you need vehicle storage, the facility accommodates with parking and RV storage options. Security is a top priority, with security cameras monitoring the premises. For your convenience, credit card payments are accepted.

    While this is an unstaffed location, the gate access ensures secure entry, and truck rentals make moving in more manageable. This facility is a practical choice for residents, businesses, and RV owners looking for secure and accessible storage in the Concord area.

    Price comparison

    See how this facility's unit prices compare to others in Concord, broken down by size.

    Small $26/mo
    Location minimum Location maximum
    $9/mo $140/mo
    Medium $79/mo
    Location minimum Location maximum
    $65/mo $254/mo
    Large $181/mo
    Location minimum Location maximum
    $59/mo $637/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    35

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    24

    out of 100

    Transit Score

    Minimal Transit

    It is possible to get on a bus

    32

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 35, Transit Score®: 24, Bike Score®: 32

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Patterson Adams

      Services 0.29 miles

    • Sherwin-Williams

      Shopping 0.3 miles

    • Metro by T-Mobile

      Shopping 0.32 miles

    • Troutman's Bar-B-Q

      Food & Drinks 0.33 miles

    • Boost Mobile

      Shopping 0.33 miles

    • Hardee's

      Food & Drinks 0.35 miles

    • Pots of Luck

      Shopping 0.35 miles

    • Danny's

      Food & Drinks 0.41 miles

    • Danny's Place

      Grocery Stores 0.41 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Otter Self Storage - 455 Spring Street NW, available security amenities may include Security Camera, Gate, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 455 Spring Street NW for specific restrictions and recommendations.

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