Extra Space Storage - 12015 Flatlands Avenue, Brooklyn, NY 11207

4.9/5 - 1690 Reviews
Location:
12015 Flatlands Avenue, Brooklyn, NY 11207
Office hours:
  • Mon-Sat: 8 a.m. - 7 p.m.
  • Sun: 10 a.m. - 4 p.m.

Extra Space Storage - 12015 Flatlands Avenue, Brooklyn, NY 11207

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Retail Available

    Moving and packing supplies available for purchase on-site

    Not sure which size you need? Check our size guide to find the perfect fit.
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $195/mo
    10x5 Self Storage 50 Sq. Ft.
    Elevator Access
    $195/mo
    10x5 Self Storage 50 Sq. Ft.
    $38 - $247/mo
    7x10 Self Storage 70 Sq. Ft.
    $325/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator
    $249/mo
    7x10 Self Storage 70 Sq. Ft.
    Elevator Access
    $249/mo
    5x15 Self Storage 75 Sq. Ft.
    $348/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled Elevator
    $265/mo
    5x10 Self Storage 50 Sq. Ft.
    Elevator Access
    $195/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $195/mo
    5x10 Self Storage 50 Sq. Ft.
    $38 - $247/mo
    5x8 Self Storage 40 Sq. Ft.
    $247/mo
    5x7 Self Storage 35 Sq. Ft.
    $247/mo
    5x7 Self Storage 35 Sq. Ft.
    Climate-Controlled Elevator
    $195/mo
    5x7 Self Storage 35 Sq. Ft.
    Elevator Access
    $195/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator
    $166/mo
    5x5 Self Storage 25 Sq. Ft.
    Elevator Access
    $160/mo
    5x5 Self Storage 25 Sq. Ft.
    $20 - $209/mo
    15x10 Self Storage 150 Sq. Ft.
    $516/mo
    10x15 Self Storage 150 Sq. Ft.
    $516/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $450/mo
    10x15 Self Storage 150 Sq. Ft.
    Elevator Access
    $431/mo
    10x10 Self Storage 100 Sq. Ft.
    $501/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $354/mo
    10x10 Self Storage 100 Sq. Ft.
    Elevator Access
    $335/mo
    5x20 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $354/mo
    10x30 Self Storage 300 Sq. Ft.
    $1,002/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled Elevator
    $931/mo
    10x20 Self Storage 200 Sq. Ft.
    $764/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $738/mo
    10x20 Self Storage 200 Sq. Ft.
    Elevator Access
    $733/mo
    7x30 Self Storage 210 Sq. Ft.
    $795/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Enclosed
    • Elevators
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.9/5
    Average rating
    1690
    Number of reviews

    Read some helpful reviews of Extra Space Storage, shared by real renters with genuine experiences and honest opinions.

    ????? Smooth, Easy, and Friendly! Moving is stressful, but renting a unit here was the easiest part of my entire move. The customer service is absolutely top-notch—the front desk team went above and beyond to answer my questions and get me set up quickly. The rates are fair, the facility is well-maintained, and the loading bays make moving things in and out a breeze. Five stars all the way! ... Read more
    Nicholas C. - 26 June 2026
    Clean facility, top-notch professional service. I really appreciate having my things in a storage facility where I really don't have to worry about anything at all. And I've stored at a number of facilities in and out of NYC. The staff are great, in particular Marshall. He is knowledgeable and friendly, and i know my things are in good hands. Thank you, Extra Space! ... Read more
    J S. - 23 April 2026
    I had a great experience with Extra Space Storage on Flatlands in Brooklyn. The customer service was consistently excellent — staff members were friendly, patient, and very helpful throughout the entire process. Many reviewers highlight the same, noting how team members take time to explain details clearly and make move-ins smooth and stress-free. The pricing is also reasonable compared to other storage options in the area. Overall, the facility is clean, secure, and well-maintained, and the staff’s professionalism really stands out. I highly recommend Extra Space Storage in Brooklyn if you’re looking for affordable storage with great customer service. ... Read more
    Kenny M. - 21 April 2026
    A very convenient and clean storage facility with units of all sizes. Yes, they do provide a cart if you need one. The service is incredibly pleasant, friendly, and professional—and the receptionist Marshall is an absolute gem! Very polite and always ready to help. ... Read more
    Cat W. - 21 March 2026
    Absolutely the worst experience ever. Had my items stored for about a total of 2 and half years. First year no issues. Then sometime after that my unit became thoroughly infested by rats. There were huge droppings on my things and on the floor of the unit. Most things were damaged by urine, droppings and items being chewed through. There were also droppings coming from under the doors of other units in the area. I took pictures and informed the front desk and was told by two of the employees that it was an issue they had been dealing with. They recently found fish/meat in one of the units. They said I was paying for insurance and would be able to claim on it when I returned to clean out. They would take pictures as well. Unfortunately when I came to clean out the manager was present and I called him to come take a look at the unit. He immediately looked at my mini Keurig and said because I'd left an old k-cup in the machine I would be unable to file on the insurance. He said the infestation was caused by me leaving the empty k cup in the machine. He refused to give me the paperwork for the insurance and said there's nothing he can do. I ended up having to throw away 80% of my things due to damage and closed out my account that week. Extremely horrible service strongly do not recommend. Will be filing a complaint!! ... Read more
    Rea R. - 28 February 2026
    Ashanti T. - 20 February 2026
    Manager Stacy has a bad attitude and hopefully the $21/hr she makes is worth it. I asked her about the recent rate increase that was NEVER communicated to me but she insisted that it was communicated to me. She then explained that it was only sent to me via USPS MAIL. Really? What a joke. No email, no phone call, ONLY mail. She then basically blamed me for not getting the letter in the mail. This place purposefully withholds information about rate increases even thought lease says EMAIL communication. What a scam. Furthermore, Stacy is not fit for a management role, as she very clearly spoke to me in a sarcastic tone. Instead of her handling the situation professionally and with grace, she matched my attitude even though I had every right to be frustrated. They need to replace her with a manager that is honest, kind, and competent. Also, they have a bad mice infestation. ... Read more
    Usagi K. - 17 January 2026
    All I can say is, this place is amazing. Great experience from the moment I walked in, I was greeted with kindness and professionalism. The staff were very knowledgeable, patient and, made sure I choose the right unit for my needs. I am very confident in storing my things here. ... Read more
    Malik J. - 28 December 2025
    Fantastic storage facility! The units are clean, secure, and easy to access, and LATASIA is incredibly friendly, helpful & very knowledgeable when it came to answering my questions. I wish I can give her a thousand stars + . The whole process from move-in to accessing my unit was smooth and stress-free. I felt confident that my belongings were safe, and the pricing is fair for the quality and service you get. I would definitely recommend this storage facility to anyone looking for a reliable and well-managed place to store their items. 1000 out of 5 :-) ... Read more
    Christina A. - 27 December 2025
    Victoria G. - 27 October 2025
    I needed a storage space right away and from the moment my husband and I walked in the door we were greeted by and guided by Marshall. The signing up was a live of cake! The entire process with unloading and unpacking was clear and simple thanks to Marshall! We would definitely recommend! ... Read more
    Kayana B. - 19 October 2025
    Marshall Shepard was nice and professional. As I never used a storage facility, he made the process easy. Hod mannerism was top notch It was very clean and accessible. The manager Stacy was friendly as well. ... Read more
    Sharon C. - 4 October 2025
    Kami S. - 3 October 2025
    This process went so smoothly. It was a last-minute decision. I moved back from college and they made accommodations very easily for me. The customer service was amazing. That facility is clean. It’s airy. I feel absolutely secure with my belongings there if anyone ever needs storage highly recommend extra storage. ... Read more
    Jaiden R. - 19 September 2025
    FELIX D. - 17 August 2025
    Edwin S. - 7 August 2025
    Visits this location today was greeted by the staff who was extremely friendly and engaging . Marshall stood out for me , he walk me through everything and was very informative, patient and courteous. I’m very impressed with the service I received and cleanliness of the storage ... Read more
    Rochelle J. - 1 August 2025
    I had a great experience with purchasing and touring my storage space. The unit/space was clean, secure, and easy to access. I especially want to shout out Marshall, Chanel, and Stacy for their outstanding service. They’ve always been friendly, helpful, and made the whole process smooth and took the time to explain everything. Even when I got lost when leaving my unit lol, they helped with no issues. Truly appreciate their kindness and professionalism. ... Read more
    Sin G. - 20 July 2025
    Marshall & Stacy was pretty quick with assisting us His customer service was on point, he was very knowledgeable of what this company has to offer also He gave me and my mom a view of the spaces that was available which was much better than the actual pictures online which was very helpful. It's was my first time here, and I'd definitely recommend ???? 10 out of 10. Thank you, guys. The area is very clean and spacious. ... Read more
    Yardice M. - 11 July 2025
    I couldn't be more happier to have chose this location. Stacy went above and beyond to assist with my storage needs. Stacy was welcoming and attentive as soon as I arrived. She noticed that I was going through a rough time and put me at ease. I appreciate all of her efforts and look forward to continuing doing business with this company. Thank you Stacy! ... Read more
    Marshall S. - 9 June 2025
    SK B. - 12 March 2025
    Reenie C. - 27 February 2025
    Williams P. - 6 February 2025
    Derrick R. - 12 December 2024
    I needed assistance in switching units and Ms. Martinez was a great help! She assisted with getting the unit switched with no hassle. I appreciate the extra help as well. Ms. Martinez is an awesome employee and goes beyond what is expected to ensure the satisfaction of the customers. ... Read more
    Negesti T. - 24 November 2024

    About this facility

    Located at 12015 Flatlands Avenue in Brooklyn, NY, this Extra Space Storage facility offers a variety of unit sizes, including small, medium, and large options, making it an excellent choice for residents and businesses in the area. With climate-controlled units, your belongings are protected from Brooklyn’s seasonal temperature fluctuations, ensuring sensitive items remain safe year-round.

    The facility features indoor access and elevators for easy navigation within its multi-level storage design. Security is a top priority, with security cameras strategically placed throughout the property and an onsite manager available during business hours. For those needing vehicle storage, the facility provides parking and RV storage options. Modern conveniences such as contactless renting and online payment make managing your storage space hassle-free.

    With its convenient location, extensive amenities, and features like retail moving supplies available onsite, this Extra Space Storage facility is ideal for Brooklyn residents looking for secure, accessible, and user-friendly storage options.

    Price comparison

    See how this facility's unit prices compare to others in Brooklyn, broken down by size.

    Small $196/mo
    Location minimum Location maximum
    $7/mo $770/mo
    Medium $432/mo
    Location minimum Location maximum
    $185/mo $1385/mo
    Large $827/mo
    Location minimum Location maximum
    $400/mo $2172/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    88

    out of 100

    Walk Score

    Very Walkable

    Most errands can be accomplished on foot

    90

    out of 100

    Transit Score

    Rider's Paradise

    Public transit works well for most trips

    54

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 88, Transit Score®: 90, Bike Score®: 54

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Coach Rosado Field

      Recreation & Entertainment 0.06 miles

    • Flatlands Avenue & Louisiana Avenue

      Transportation 0.06 miles

    • Cozine Avenue & Alabama Avenue

      Transportation 0.08 miles

    • Flatlands Avenue & Alabama Avenue

      Transportation 0.11 miles

    • Glenwood Road & Williams Avenue

      Transportation 0.14 miles

    • Glenwood Road & East 108th Street

      Transportation 0.2 miles

    • BP

      Services 0.21 miles

    • Planet Fitness

      Recreation & Entertainment 0.22 miles

    • Conoco

      Services 0.24 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 12015 Flatlands Avenue is accessible during regular access hours, typically Mon-Sat: 8 a.m. - 7 p.m., Sun: 10 a.m. - 4 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Extra Space Storage - 12015 Flatlands Avenue, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 12015 Flatlands Avenue for specific restrictions and recommendations.

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