Public Storage - 4920 Van Dam Street, Long Island City, NY 11101

4.7/5 - 438 Reviews
Location:
4920 Van Dam Street, Long Island City, NY 11101
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 4920 Van Dam Street, Long Island City, NY 11101

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    8x10 Self Storage 80 Sq. Ft.
    Climate-Controlled Elevator Swing
    $241/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator Swing
    $274/mo
    7x10 Self Storage 70 Sq. Ft.
    Climate-Controlled Locker Elevator Swing
    $113/mo
    7x7.5 Self Storage 53 Sq. Ft.
    Climate-Controlled Locker Elevator Swing
    $85/mo
    7x7 Self Storage 49 Sq. Ft.
    Climate-Controlled Elevator Swing
    $257/mo
    6x10 Self Storage 60 Sq. Ft.
    Climate-Controlled Elevator Swing
    $282/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Locker Elevator Swing
    $101/mo
    4x8.5 Self Storage 34 Sq. Ft.
    Climate-Controlled Locker Elevator Swing
    $70/mo
    3x10 Self Storage 30 Sq. Ft.
    Climate-Controlled Elevator Swing
    $121/mo
    10x12 Self Storage 120 Sq. Ft.
    Climate-Controlled Elevator Swing
    $425/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Swing
    $378 - $412/mo
    8x13 Self Storage 104 Sq. Ft.
    Climate-Controlled Elevator Swing
    $391/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Parking
    • Credit Cards Accepted
    • Keyless Unit Access
    • Elevators
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.7/5
    Average rating
    438
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    Jose was incredibly helpful yesterday when we had a last-minute storage unit issue that could have turned into a full logistical nightmare. He stayed calm, kind, and solution-focused the entire time, and helped us get everything sorted so quickly! Great customer service, and exactly the kind of person you hope is working when the plan changes suddenly!! ... Read more
    Zoe G. - 14 June 2026
    Sam & Jose go above and beyond with their customer service—always friendly, professional, and ready to help. The facility is spotless, secure, and very well cared for. Their hard work and commitment truly stand out. I highly recommend this place! ... Read more
    yookevo409 - 28 February 2026
    Thank you so much, Sam and Jose! I got my unit today and the whole process was smooth from start to finish. They were incredibly helpful, went above and beyond, and made sure everything was signed and completed quickly. Thanks to them, I was able to move my things in easily and without any stress. Highly recommend! ... Read more
    Samantha S. - 28 February 2026
    This happened to me last month. I didn’t even call customer service because I didn’t want to deal with the hassle, so I just paid it. And now the same thing is happening again this month. What’s ridiculous is that I was never a month late — I was only one or two days late, and they still force you to pay almost double. When you call customer service, they are absolutely no help. I also spoke directly with the branch, and they told me to call customer service. When I called, they refused to help because I don’t have a driver’s license, and they wouldn’t even look up my account using my passport — even though I rented this place using my passport. As everyone knows, you can’t rent a place without valid identification. On top of that, the customer service representatives don’t even listen. They talk over you constantly, refuse to let you finish a sentence, and continue repeating their own script without acknowledging or responding to what you’re actually saying. It feels like you’re not being heard at all. The representative then told me to go there in person and “update my ID information.” I told them this is not my problem — it’s a problem with their system. I already provided my identification when I rented the place. Just because they can’t see it now doesn’t make it my responsibility. At this point, no one helps you in any way. The customer service is terrible, the fees are outrageous, and you can suddenly find yourself paying double or even triple the amount unexpectedly. They don’t give you any grace period at all — if you miss the payment date, even slightly, within a week you’re hit with extremely high charges. I absolutely do not recommend this place. It honestly couldn’t have been worse. I have 2 units. This one is just one you can see the fees on the picture. ... Read more
    Bahar Y. - 8 February 2026
    Update as of 1/28/26: The workers continue to go above and beyond to find solutions for the customers at this location! Jose was the absolute best and was handling a dozen tasks all at the same time, including snow removal of the driveways, and still made sure to stop and give me plenty of his time and help me with my move out process from my unit! The Public Storage team is amazing, but certainly beware of the prices on the units themselves. They will go up QUICKLY! It only took 3 months of me paying the “online price” before it was raised over $100 a month! Just be aware that the online prices are not to be believed. But if you know that going in, the team at this location will be there to help you every single step of the way. Thanks again to Jose!! Original Review: Workers at this location are the most fabulous crew of any storage location I’ve ever used! Peter and Jaden are so courteous, kind and work for each and every one of the customers at the location to make people feel heard and helped! If you have any question of using this space, definitely feel certain that the crew here will be great! ... Read more
    Brian P. - 28 January 2026
    Excellent service!! I moved into this storage facility today and had a great experience thanks to Jose. He was extremely knowledgeable and went above and beyond to make the process smooth and stress-free, helping me select the right unit and walking me through everything I needed to know. I would absolutely recommend this location based on the team and service provided! ... Read more
    Danielle V. - 27 January 2026
    I rented a unit here Feb 2023 - Feb 2025 and in that fairly short period of time they more than doubled the price of the unit through steady price hikes every few months. It seems that might be practice of Public Storage in general, because I have since started renting from another Public Storage in another city and they do the same (as compared to a Columbia Self Storage I rented west of NYC for years before Public Storage - only experienced one minor increase ever with them throughout many years, so it seems some companies are more predatory than others). The parking at this place is not great as there are basically just two covered spots. it happened to me a few times that someone parked in front of me on the dock, blocking me in and I just had to wait until the person came back, which is not ideal if you're in a hurry. The other thing is the temperature at the storage. At move-in, I was told that a specific temperature range was observed, which was a key factor why I choose this place because I had temperature-sensitive items. But throughout the years, I noticed that they rarely held to that standard during winter or summer. When I asked about it to the staff, they acknowledged it but said that the management controlled that. So if you have temperature-sensitive items, be aware. I'd give the place one star, but the saving grace was Samantha who was just the nicest and such an asset to this place! She is friendly, helpful, and remembers & recognizes you (which is really impressive considering all of the people renting a unit here!). She deserves a raise and I hope management realizes what a gem she is! UPDATE: Removing one star as I recently found out that Public Storage is a huge donor to Trump. And it's not like many companies that maybe donate 50-50 Republican/Democrats just to make sure their interests are represented - Public Storage is basically exclusively donating large sums to Agent Orange. So, will store my stuff with other storage companies from now on. One star is still for Samantha - she is indeed a star ... Read more
    Anna-Maja B. - 2 October 2025
    I rented a unit here Feb 2023 - Feb 2025 and in that fairly short period of time they more than doubled the price of the unit through steady price hikes every few months. It seems that might be practice of Public Storage in general, because I have since started renting from another Public Storage in another city and they do the same (as compared to a Columbia Self Storage I rented west of NYC for years before Public Storage - only experienced one minor increase ever with them throughout many years, so it seems some companies are more predatory than others). The parking at this place is not great as there are basically just two covered spots. it happened to me a few times that someone parked in front of me on the dock, blocking me in and I just had to wait until the person came back, which is not ideal if you're in a hurry. The other thing is the temperature at the storage. At move-in, I was told that a specific temperature range was observed, which was a key factor why I choose this place because I had temperature-sensitive items. But throughout the years, I noticed that they rarely held to that standard during winter or summer. When I asked about it to the staff, they acknowledged it but said that the management controlled that. So if you have temperature-sensitive items, be aware. I'd give the place one star, but the saving grace was Samantha who was just the nicest and such an asset to this place! She is friendly, helpful, and remembers & recognizes you (which is really impressive considering all of the people renting a unit here!). She deserves a raise and I hope management realizes what a gem she is! ... Read more
    Anna-Maja B. - 2 August 2025
    Kaylin and Joey were so patient with me. They showed me different size units. Saved me atleast 50% of rental cost. Just a wealth of information with professional courtesy. What a refreshing in person experience ... Read more
    Ronald T. - 22 February 2025
    Wow I really received some amazing service from Joey Sam and Katlyn I believe her name was .. they were amazing I would definitely recommend this storage facility to my peers around .. very great hospitality.. good job guys and keep up the good work ... Read more
    Sharita C. - 1 February 2025
    Outstanding Customer Service!!! I will definitely recommend. Joey had amazing customer service and Sam and Kaylyn were a great help as well. They all assisted me with everything i needed and more and the place was very clean too. 5 Star Experience! ... Read more
    Joshua J. - 24 October 2024
    Outstanding Customer Service!!! I will definitely recommend storing here. Joey had Amazing customer service and Sam and Kaylyn were also great help as well. Very friendly and welcoming staff that assisted me with everything i needed and more. 5 stars! ... Read more
    jtg u. - 24 October 2024
    I recently came to this location for quick look to get an overview of the storage prices and how it works bc I’m new to buying storage space haha. The workers there helped me a lot for advice on how it works to buy a storage. The customer service is wonderful here!! I wanted a reasonable price, Joey was able to help me understand the payments and break it down for me. I appreciate the help from the other workers (Sam and Kaylyn) too!! ... Read more
    Amanda V. - 23 October 2024

    About this facility

    Located at 4920 Van Dam Street in Long Island City, NY, this Public Storage facility offers a variety of small and medium-sized storage units to meet diverse needs. With climate-controlled units, it’s an ideal solution for protecting belongings from the fluctuating temperatures and humidity typical of New York City. All units feature either swing or roll-up doors, and the facility is equipped with elevators to make accessing upper-level storage simple and efficient.

    This facility prioritizes convenience and security with features like keyless unit access, security cameras, and an onsite manager for added peace of mind. Options such as drive-up access and indoor storage provide flexibility for loading and unloading, while parking is available for added accessibility. The multi-level layout ensures there’s plenty of space for customers in a bustling area like Long Island City, where apartments are often compact.

    Moving supplies are available for purchase onsite, and the facility supports contactless renting and online payment for a hassle-free experience. This Public Storage facility is an excellent choice for locals or businesses needing secure, climate-conscious storage in a high-demand urban area.

    Price comparison

    See how this facility's unit prices compare to others in Queens, broken down by size.

    Small $172/mo
    Location minimum Location maximum
    $10/mo $497/mo
    Medium $398/mo
    Location minimum Location maximum
    $35/mo $1440/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    78

    out of 100

    Walk Score

    Very Walkable

    Most errands can be accomplished on foot

    87

    out of 100

    Transit Score

    Excellent Transit

    Transit supports many daily routes

    68

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 78, Transit Score®: 87, Bike Score®: 68

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Global

      Services 0.03 miles

    • Dunkin'

      Food & Drinks 0.04 miles

    • BP

      Services 0.05 miles

    • Borden Avenue & Van Dam Street

      Transportation 0.06 miles

    • Fresh Cut Flowers Wholesale

      Shopping 0.15 miles

    • Glyde Management TLC Rental

      Services 0.15 miles

    • Midtown Electric Supply

      Shopping 0.16 miles

    • USPS

      Services 0.17 miles

    • 48th Avenue & Van Dam Street

      Transportation 0.17 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 4920 Van Dam Street is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 4920 Van Dam Street, available security amenities may include Security Camera, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 4920 Van Dam Street for specific restrictions and recommendations.

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