iStorage - 295 Ballard Road, Middletown, NY 10941

4.7/5 - 228 Reviews
Location:
295 Ballard Road, Middletown, NY 10941
Office hours:
24/7 ACCESS
  • Mon-Tue: 10 a.m. - 6 p.m.
  • Thu-Fri: 10 a.m. - 6 p.m.
  • Sat: 10 a.m. - 5 p.m.
24/7 ACCESS
(860) 606-3789

iStorage - 295 Ballard Road, Middletown, NY 10941

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

    Not sure which size you need? Check our size guide to find the perfect fit.
    5x5 Self Storage 25 Sq. Ft.
    $119/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $297/mo
    10x15 Self Storage 150 Sq. Ft.
    $211 - $256/mo
    10x13 Self Storage 130 Sq. Ft.
    $254/mo
    10x12 Self Storage 120 Sq. Ft.
    $253/mo
    10x10 Self Storage 100 Sq. Ft.
    $180 - $251/mo
    12x35 Vehicle 420 Sq. Ft.
    Drive-up Access Outdoor Access Parking RV Storage
    $191/mo
    10x40 Self Storage 400 Sq. Ft.
    $719/mo
    10x35 Vehicle 350 Sq. Ft.
    Drive-up Access Outdoor Access Parking RV Storage
    $184/mo
    10x30 Self Storage 300 Sq. Ft.
    $544 - $636/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled
    $428/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $310/mo
    10x20 Self Storage 200 Sq. Ft.
    $256 - $285/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • 24 hour access
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.7/5
    Average rating
    228
    Number of reviews

    Read some helpful reviews of iStorage, shared by real renters with genuine experiences and honest opinions.

    This storage facility is one of the most poorly run places I’ve ever seen. It feels completely abandoned by management — filthy, dark, and unsafe. The lighting inside barely works; after 7 p.m., the hallways look and feel like a Dexter Morgan crime scene. It’s pitch black, and I literally had to buy a headlamp just to see inside my unit. Security is a joke. The doors are always unlocked, the only real barrier is the front gate, and even that’s easy to bypass with a broken gate in the back. I heard people moving around late at night when I was the only recently parked car. Also cars sit there for years untouched — some with registrations that expired over a decade ago. The place has an unsettling vibe, like no one is watching or maintaining anything. Nothing is clean. I dropped a shirt on the ground of my unit, just from point of contact it had a layer of dust and dirt. There’s dead bugs everywhere. I’ve heard from other renters about rats in the facility, and the condition of the property makes that totally believable. Check other reviews. I even included an image of what that nightmare looks like, this was a photo taken around 8pm. I threw in an AI-generated large rat for storytelling purposes only, but it captures the feeling perfectly: like an army of rats could run the place better than the actual management. If you care about your belongings — or your safety — go anywhere else ... Read more
    Michael B. - 10 October 2025
    Trust and believe me-- do not rent there. I nearly never make negative reviews of businesses. I try to see both sides. But keep reading. I lost over $15,000 dollars storing things here... when their RAT ARMY ate my work clothes-- over a dozen silk, Hickey Freeman America cut work suits. It took 20 years to amass the White Collar overalls. English, Hong Kong tailored. I kept them as proof of the loss, with giant rat holes in them, covered in rat waste. iStorage offered NOTHING, except a smaller unit for the same price, which went up, inside the warehouse area, with dozens of rat trap there too. This is a RAT ZOO, with construction going on next door, which drives rodents wild too. The entire outside wing around my unit was wrecked by rats. No locks were left on the wing except mine, because I was states away. No heads up, no notice. Just a recognition that it happened when I came and asked. They had exterminator boxes everywhere around the empty units, and they completely admitted what happened, but said somehow the loss was on me. FOR WHAT THE HELL ARE WE PAYING? May as well keep your things in a open field. Rats pissed and pooped all over everything. It was literally a HAZMAT cleanup for me-- gloves, masks, bleach, vinegar, pounds of paper towels-- ALL OF WHICH YOU CAN'T PUT IN TRASH THERE-- THERE IS NO TRASH. NOT FOR MONEY. YOU HAVE TO DRIVE OUT AND FIND TRASH, OR HIRE A DUMPSTER. Rats even ate Dad's vintage WW2 48 star Flag. A woman next to my unit sued them. I was offered nothing but a form, with a bizarrely low dollar limit of liability-- despite their negligence (hiring exterminators after the fact). Price tags are still on many of the suits. I can show over $15k damages. They don't care. They wait to get sued and point to their one sided rental contract of adhesion. When I moved out, they pre-billed me on the 26th and charged for the following month. So, forget moving before the 1st of a month. The call center in Metro Manila listened patiently, and did not refund me my pro rated rent. They don't pro-rate, because.. you know-- nobody figured out Microsoft Excel yet... or simple crime of gloming revenue as people leave. They kept the entire month's rent. They raised my rent 2 times. ... it started low because, well, RATS. But ramped right up. But wait, there more! It has no bathrooms-- locked all the time, unless workers need to go. I went to the office and I was told "it isn't flushing".... so, get ready to get in your truck, fully loaded with stuff in the back, to use a bathroom off site if you have to go. And best of all-- you will not be able to pitch anything in the trash-- it's locked, and customers don't have trash priv. No trash, even if THEIR INFESTATIONS of RAT PROBLEMS DESTROY ANYTHING IN YOUR UNIT because "it's a you problem". Sorry not sorry. You'd be better off donating everything to any agency that will take it than trying to cope with them. Other places may be more expensive, but I'm pretty sure they aren't petting zoos for Mickey Mouse rotten cousins. ... Read more
    Lou V. - 30 September 2025
    r1ck 5. - 22 March 2025
    A'kayla M. - 22 January 2025
    Adam P. - 4 January 2025
    Paul G. - 29 November 2024
    Securing the space I needed was well handled online and in person by the attendant Shari (excuse me if I have the name wrong). The facility is clean and well maintained. This is the 2nd time I’ve used the Middletown site. ... Read more
    tamara b. - 23 November 2024
    Renting a storage unit for the first time and Kerri was very helpful and personable, Front Desk/Property Manager, taking me on a tour of the unit answering all my questions and sharing some information on questions I didn't think to ask. Went over for the first time since renting the unit and it was super easy to access the building using my code even during hours with the office being closed. Very quite but yet still easy to get to if your in the Middletown area being right by the back entrance to the Galleria Mall. Prices are very reasonable as I went to a couple other storage places in the area to compare. So far so good think it will be a great spot to store my things while I'm transitioning between living situations. ... Read more
    Danielle F. - 11 July 2024
    I’ve stored my stuff here for 4 years with no issues whatsoever. Easy to access the place, even when there’s limited staff on site. It’s a clean and quiet facility. Kerri at the front desk is always helpful and super easy to work with. ... Read more
    Ess B. - 17 May 2024

    About this facility

    Located at 295 Ballard Road in Middletown, NY, this iStorage facility provides a variety of storage options, including small, medium, and large units to accommodate different needs. Perfect for the changing seasons of the Hudson Valley, the climate-controlled units help protect your belongings from temperature fluctuations and humidity. Whether you’re storing household items, office supplies, or seasonal equipment, these units offer peace of mind.

    This facility stands out with its convenient features like 24-hour access, drive-up access, and indoor storage, making it easy to load and unload items at any time. For larger vehicles, there’s parking and RV storage, making it an excellent choice for outdoor enthusiasts. The premises are equipped with security cameras and supported by an onsite manager, ensuring a secure and well-monitored environment. The location also offers contactless renting and online payment for hassle-free reservations and transactions.

    With additional amenities like a gated entrance, the option to pay via credit card, and moving supplies available for purchase, this iStorage facility is well-suited for locals and businesses in Middletown looking for secure, convenient storage solutions.

    Price comparison

    See how this facility's unit prices compare to others in New York, broken down by size.

    Small $119/mo
    Location minimum Location maximum
    $7/mo $862/mo
    Medium $239/mo
    Location minimum Location maximum
    $12/mo $1683/mo
    Large $376/mo
    Location minimum Location maximum
    $14/mo $5280/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    28

    out of 100

    Walk Score

    Car-Dependent

    Most errands require a car

    28

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 28, Bike Score®: 28

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Crystal Run Healthcare

      Services 0.17 miles

    • Sears Pickup Area

      Services 0.31 miles

    • Handicap Parking

      Services 0.38 miles

    • Galleria @ Crystal Run

      Shopping 0.42 miles

    • Dick's Sporting Goods

      Shopping 0.45 miles

    • New York State Police Troop F SP Middletown

      Services 0.46 miles

    • Starbucks

      Food & Drinks 0.46 miles

    • Target

      Shopping 0.47 miles

    • Hampton

      Services 0.53 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 295 Ballard Road offers 24/7 access, allowing you to visit your unit at your convenience.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At iStorage - 295 Ballard Road, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 295 Ballard Road for specific restrictions and recommendations.

    Storage units for rent – StorageCafe
    Contact this property now:
    (860) 606-3789