Extra Space Storage - 500 River Street, Troy, NY 12180

4.8/5 - 410 Reviews
Location:
500 River Street, Troy, NY 12180
Office hours:
24/7 ACCESS
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 5:30 p.m.
24/7 ACCESS

Extra Space Storage - 500 River Street, Troy, NY 12180

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

    Not sure which size you need? Check our size guide to find the perfect fit.
    12x5 Self Storage 60 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $122/mo
    10x6 Self Storage 60 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $149/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $147/mo
    8x4 Self Storage 32 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $112/mo
    6x12 Self Storage 72 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $114/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $137/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $119/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $119/mo
    5x5 Self Storage 25 Sq. Ft.
    Swing
    $87/mo
    4x5 Self Storage 20 Sq. Ft.
    Swing
    $69/mo
    12x15 Self Storage 180 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $207/mo
    10x18 Self Storage 180 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $177/mo
    10x17 Self Storage 170 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $182/mo
    10x16 Self Storage 160 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $189/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $182/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $174/mo
    9x20 Self Storage 180 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $189/mo
    8x20 Self Storage 160 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $184/mo
    8x15 Self Storage 120 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $144/mo
    14x15 Self Storage 210 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $221/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $259/mo
    10x24 Self Storage 240 Sq. Ft.
    Climate-Controlled Roll-Up First Floor Access
    $259/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator Roll-Up
    $217/mo
    9x51 Self Storage 459 Sq. Ft.
    Climate-Controlled Double Elevator
    $192/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • 24 hour access
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Parking
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment

    Customer reviews

    4.8/5
    Average rating
    410
    Number of reviews

    Read some helpful reviews of Extra Space Storage, shared by real renters with genuine experiences and honest opinions.

    Extra space storage was very accommodating, clean, temp controlled, easy access to the building!! I would rent storage space from them again i a heartbeat if ever needed!! I also recommend to my friends and family, whether it’s short term or long-term, they have what you need!! Customer service was also very friendly and knowledgeable!! ... Read more
    Tina M. - 19 February 2026
    I went in to inquire about a storage rental and get some more information so I can compare prices for when I move. The employee was pleasant and knowledgeable. He gave me all my options and rates as well as info on the app. Highly recommend! ... Read more
    MizzEva101909 - 30 January 2026
    I have experience not only at this location, but also in other states and facilities. This historic building in the center of what was once industrial Troy has been completely restored and given new life, remaining true to its purpose of serving people. Climate control, reliable security, convenient lighting, and good access make it unique and convenient in all aspects. During my 6 months of interacting with the staff, I haven't noticed any difficulties in communication; they have always been helpful. I highly recommend this place as a reliable and convenient storage facility. Thank you. ... Read more
    Oleg A. - 4 November 2025
    I felt like that customer service was really very friendly affordable, reasonable very sweet agent computer good freeze and everything and I feel like I’m very understanding to the person’s knees and desires and like I said low cost very very very good at experience with this company. Thank you. ... Read more
    Tanya D. - 1 November 2025
    Sandra - 30 October 2025
    I felt like that customer service was really very friendly affordable, reasonable very sweet agent computer good freeze and everything and I feel like I’m very understanding to the person’s knees and desires and like I said low cost very very very good at experience with this company. Thank you. ... Read more
    Tanya D. - 10 October 2025
    Eric B. - 8 October 2025
    It’s infested with mice all the way up to the 3rd floor and they double your rate after 3 months without telling you anything. Don’t autopay they’ll be charging your card quadruple by the end of the year. No wonder Jared left, this place is devious. ... Read more
    Cameron W. - 6 October 2025
    Jared was awesome to work with! We had an issue with our first space upon arrival, and he quickly helped us get a new spot that was not only in a more convenient location, but also saved us money! He’s the best! Thank you Jared! ... Read more
    Krystal S. - 15 August 2025
    Jarred is extremely pleasant and helpful. From his initial voicemail to meeting him in person he was extremely friendly and a pleasure to work with. Makes me feel very secure about having my items here, you can tell he really cares! :) ... Read more
    Zakariya F. - 7 August 2025
    Sandra G. - 2 August 2025
    On very short notice, I was able to secure a storage unit at Extra Space. Jared was a pleasure to deal with and extremely helpful in processing our move-in. The facility is very close to RPI and I would highly recommended it to any students who need storage space! Many thanks! ... Read more
    Roxanne F. - 3 May 2025
    Mihir K. - 5 April 2025
    Danielle E. - 1 April 2025
    My experience with Extra Space has been excellent since getting my unit in May if 2023. Jared has made my move out today smooth and seamless. I will be using this company again in SC and excited to receive another unit ... Read more
    Jaleiah D. - 5 February 2025
    Rented the space while between spaces and travelling for multiple months. This space is secure, clean, and temperature controlled. As a storage unit veteran I opted for a space on the ground floor near doors, knowing carts are in high demand and short supply. It was extremely easy to access my belongings and the online portal allowed me to view/change my access code, review billing, etc. Jared, the manager, is on-site 6 days a week during office hours (sickness and emergencies excluded). He is extremely friendly and helpful! Beyond staffing hours, the building is accessible for extended hours with a code. All different situations lead us to storage units, yet everyone is friendly and helpful when we support each other with compassion and a smile. There was a brief power outage and, admittedly, the hotline is the least helpful avenue of communication because you're dealing with the corporate overlords instead of the direct community lifeline (Jared). Finally, read your contracts, keep an eye on billing, and communicate the unexpected. The price WILL hike up after a postcard notice mailed to whatever address is provided without any other communication. Negotiate. ... Read more
    Flora - 1 February 2025
    Kean R. - 22 January 2025

    About this facility

    Located at 500 River Street in Troy, NY, this Extra Space Storage facility offers a variety of unit sizes, including small, medium, and large, making it suitable for everything from decluttering a studio apartment to storing the contents of a family home. With climate-controlled units, your belongings are protected from the humid and cold conditions typical of New York’s seasonal weather.

    This multi-level facility is designed for convenience, featuring elevators for easy access to upper floors, indoor access for weatherproof loading and unloading, and drive-up access for those who prefer to get in and out quickly. Enhanced security measures, including security cameras and an onsite manager, offer peace of mind. 24-hour access ensures flexibility, while contactless renting and online payment options make the entire process user-friendly.

    Whether you need parking for your vehicle or are in search of packing supplies available for purchase, this facility has you covered. It’s an excellent option for those in Troy looking for a secure and convenient storage solution.

    Price comparison

    See how this facility's unit prices compare to others in Troy, broken down by size.

    Small $118/mo
    Location minimum Location maximum
    $30/mo $149/mo
    Medium $181/mo
    Location minimum Location maximum
    $85/mo $207/mo
    Large $230/mo
    Location minimum Location maximum
    $125/mo $259/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    86

    out of 100

    Walk Score

    Very Walkable

    Most errands can be accomplished on foot

    53

    out of 100

    Transit Score

    Good Transit

    Many nearby public transportation options

    61

    out of 100

    Bike Score

    Bikeable

    Some bike infrastructure

    Walk Score®: 86, Transit Score®: 53, Bike Score®: 61

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Courtyard

      Services 0.04 miles

    • City of Troy

      Services 0.09 miles

    • River Street Market

      Food & Drinks 0.09 miles

    • Stack's Espresso Bar

      Food & Drinks 0.1 miles

    • Copper Pot

      Food & Drinks 0.1 miles

    • Prime Burger and Shakehouse

      Food & Drinks 0.1 miles

    • Hatch Test Kitchen

      Food & Drinks 0.1 miles

    • Bargain Grocery

      Grocery Stores 0.13 miles

    • Krispin's Automotive Repair

      Services 0.18 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 500 River Street offers 24/7 access, allowing you to visit your unit at your convenience.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Extra Space Storage - 500 River Street, available security amenities may include Security Camera, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 500 River Street for specific restrictions and recommendations.

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