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Public Storage - 3430 West Walnut Hill Lane, Irving, TX 75038

4.6/5 - 382 Reviews

Location:

3430 West Walnut Hill Lane, Irving, TX 75038

Office hours:

24/7 ACCESS

Mon-Fri: 9:30 a.m. - 6 p.m.
Sat-Sun: 9:30 a.m. - 5 p.m.

24/7 ACCESS

Visit Property Website

Climate-Controlled
Protect belongings from temperature changes and humidity
Indoor
Units are located indoors for added protection and convenience
24 hour access
Access your unit any time, day or night, when available

Not sure which size you need? Check our size guide to find the perfect fit.

10x7.5 Self Storage 75 Sq. Ft.

Climate-Controlled Elevator Roll-Up

$66/mo

10x5 Self Storage 50 Sq. Ft.

Climate-Controlled Elevator Roll-Up

$45 - $53/mo

10x5 Self Storage 50 Sq. Ft.

Climate-Controlled Roll-Up First Floor Access

$45/mo

7.5x10 Self Storage 75 Sq. Ft.

Climate-Controlled Roll-Up First Floor Access

$82/mo

5x10 Self Storage 50 Sq. Ft.

Climate-Controlled Swing First Floor Access

$48/mo

10x15 Self Storage 150 Sq. Ft.

Climate-Controlled Elevator Roll-Up

$120/mo

10x10 Self Storage 100 Sq. Ft.

Climate-Controlled Roll-Up First Floor Access

$121/mo

10x10 Self Storage 100 Sq. Ft.

Climate-Controlled Elevator Roll-Up

$120/mo

10x20 Self Storage 200 Sq. Ft.

Climate-Controlled Elevator Roll-Up

$126 - $165/mo

Amenities & features

Climate-Controlled
Indoor
24 hour access
Drive-Up Access
Retail Available
Onsite Manager
Contactless Renting
Security Camera
Parking
Credit Cards Accepted
Keyless Unit Access
Elevators
First Floor Access
Multi-Level Storage
Online Payment

Customer reviews

4.6/5

Average rating

382

Number of reviews

Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

Hi Dianna! My apologies for the late review. During the water line burst, Dianna served her professionalism on a silver platter! Though a hectic time for all, Dianna displayed immense patience and understanding to Public Storage renters. I appreciate her and all that she has done for me! Keep that great attitude! ... Read more

KC - 20 February 2026

You will regret renting from. These people i promise you. Twice now they went up on their units without notice. And its convenient on how they say " we sent you a notice in the mail" twice they said that and twice no notice. I been with them 1 year and my unit went from 88.00 to 208.in one year. And nothing has changed at this property. No upgrades. Still alot of homeless hanging around. Yet they have no problem raising your rent. And on top of it their manager Diana is rude. So again beware if you rent because i promise you they will screw you ... Read more

Chris B. - 2 October 2025

ATTENTION FUTURE RENTER'S AND CORPORATE OFFICE, on Sept. 25, 2025 I received a refund on my storage unit that was not at all what the district manage Ty said would be. Don't believe the lies never use this company. This location steals from the units. JUNE 24,2025 @ 12:42pm. I reached out to CORPORATE about being LOCKED OUT of my unit. no CORPORATE explained only two reasons why a lock would be replaced with a public storage lock. (1) being that I forgot to lock or close and secure the lock. (2) Unit broken into. VERONICA, VERIFIES, my INFORMATION, PROCEEDS to allow me to explain, and as I was explaining to my sister and daughter as well on another line. Veronica said that I was wrong and retacted what she said. So, I repeated it again, May was when my unit was found without a lock? (My sister walks in to see Veronica rolling her eyes and making faces as I speak to her) Veronica, told both of us she would unlock the unit while my sister was there. So, she proceeded to hang up and started to look for keys. My sister said she began to state we should calm down, and my sister asked her why she was acting in an unprofessional manner? if she was having a bad day? As a paying customers, there was no need to use profanity or be disrespectful when we where just asking question about the unit and we did not come to her in a manner that would require her to be disrespectful. Veronica got belligerent and irate with my sister, creating a hostile environment, and threatened her. Making us feel unsafe and unheard. Veronica declined to open the unit and wasted our time and refused to open the unit and assist us. My sister left the area and called for help. I called corporate and was told that Veronica said she was unlocking the doors, which I told them my sister left the property because of her threatening her. So, I wanted to speak to the corporate manager. I was told they would call the following day. Veronica was not willing to help and on a power trip, very childish and unprofessional. UPDATE JUNE 30, 2025 DISTRICT MANAGER TY called to rectify the situation. First, Ty offered an apology for how things were handled and understood my position as a customer and the service I experienced from a manager under his supervision. The lack of communication and treatment of people who pay for a service, entrusting that you will keep their possession safe to the best of your ability, communicate, and respectfully treat them they way you would want to be treated during an inconvenience and upsetting situation that could of been handled better. Ty took the time to hear my complaint, my concerns, and even other ways to correct the situation in a timely manner. He also made his plea why he needed me to update my review in a few moments so he wouldn't be affected. I informed him that my update would not be a lie because I feel that Veronica should apologize for her own action. He apologizes for allowing so much time to pass before reaching out.. ... Read more

Godly B. - 26 September 2025

The lady working at the desk, Dianna, was very knowledgeable about the details. She helped me understand all of my options so that I could make an informed decision. She also willingly gave me a tour. I must say, I wasnt expecting to receive that kind of customer service from a storage rental place. I was impressed! ... Read more

Tawnya H. - 23 September 2025

OK, my unit is 3154 so I am giving this facility a one star if I could give it zero stars and negative stars I’d probably not take that back. I’ll give it one star because their staff their staff is great and they’re only doing their job. My frustration with this facility is since I got in the storage unit, I’ve been getting a reoccurring fee over and over and over on my account and I’ve been told to pay this fee over and over. I have been told that I would be credited my account. It will be fixed, but long story short is not fixed. I’m still having to pay this fee over and over meaning that I’m paying too much money and then it’s still saying that my account isn’t negative or still owe money causing my unit to sometimes almost going to auction. It’s very frustrating on top of that if that’s the case, I feel like the extra money that I’ve been paying should go towards whatever supposedly I owe and I’d pay the difference. If anything was out this is been happening since I’ve opened the storage unit and it’s been about almost if not more than six months. That’s not the only thing that has occurred my storage unit has also been broken into this is frustrating because whoever broke into it, they put their own lock onto it and they can’t get in my storage unit to see if anything is even been taken because they have to have someone cut the lock off at the time I storage unit was current. I was told that they was going to give me a new lock after they cut that lock off so I have not been able to get into my storage unit. It’s been about two weeks and there’s still no new lock. They said that they had to get a new locksmith. OK that’s cool that’s fine but they wouldn’t be able to let me in because now my storage unit is doing it. Frustrated because I haven’t been able to get in my storage unit as I should as I should be able to on top of that. I’m still paying an extra fee. That’s been over six months every single month of and then on top of that, the lock has not been replaced like I said it was going to be replaced now that I need something very important out of my storage that’s getting determined somebody’s else’s freedom whatever I cannot even get into my storage so I am leaving this review hoping that I don’t know somebody because I’ve contacted customer service and they said that I do not owe anything and then I’m actually I’m like I have a credit on my account. The facility says something different. I reached out to the district manager. I left a voicemail I I’m just really at my once in because at this point I don’t like to look at stuff and think stuff like this, but it’s low-key is like y’all are just taking my money like and I don’t see eyes as that type of company but I don’t I don’t. I just don’t know what to do so even with the last missed come and they changed a lot. I can’t get in my account. I can’t get in my storage and that still yet I don’t know if anyone’s been taken, but where has been taken they didn’t catch the people who broke into my storage unit, but even then so I still don’t know anything. It’s been well over two weeks plus over six months with a reoccurring fee that I’m having to pay every month and being told that I’d be taken care of, but it’s not. ... Read more

Brazyl - 22 September 2025

ATTENTION FUTURE RENTER'S AND CORPORATE OFFICE, ON JUNE 24,2025 @ 12:42pm. I reached out to CORPORATE about being LOCKED OUT of my unit. Was given the WRONG INFORMATION. Called property VERONICA, argued about logistics, and was NOT notified of any changes. CORPORATE explained only two reasons why a lock would be replaced with a public storage lock. (1) being that I forgot to lock or close and secure the lock. (2) Unit broken into. VERONICA, VERIFIES, my INFORMATION, PROCEEDS to allow me to explain, and as I was explaining to my sister and daughter as well on another line. Veronica said that I was wrong and retacted what she said. So, I repeated it again, May was when my unit was found without a lock? (My sister walks in to see Veronica rolling her eyes and making faces as I speak to her) Veronica, told both of us she would unlock the unit while my sister was there. So, she proceeded to hang up and started to look for keys. My sister said she began to state we should calm down, and my sister asked her why she was acting in an unprofessional manner? if she was having a bad day? As a paying customers, there was no need to use profanity or be disrespectful when we where just asking question about the unit and we did not come to her in a manner that would require her to be disrespectful. Veronica got belligerent and irate with my sister, creating a hostile environment, and threatened her. Making us feel unsafe and unheard. Veronica declined to open the unit and wasted our time and refused to open the unit and assist us. My sister left the area and called for help. I called corporate and was told that Veronica said she was unlocking the doors, which I told them my sister left the property because of her threatening her. So, I wanted to speak to the corporate manager. I was told they would call the following day. Veronica was not willing to help and on a power trip, very childish and unprofessional. UPDATE JUNE 30, 2025 DISTRICT MANAGER TY called to rectify the situation. First, Ty offered an apology for how things were handled and understood my position as a customer and the service I experienced from a manager under his supervision. The lack of communication and treatment of people who pay for a service, entrusting that you will keep their possession safe to the best of your ability, communicate, and respectfully treat them they way you would want to be treated during an inconvenience and upsetting situation that could of been handled better. Ty took the time to hear my complaint, my concerns, and even other ways to correct the situation in a timely manner. He also made his plea why he needed me to update my review in a few moments so he wouldn't be affected. I informed him that my update would not be a lie because I feel that Veronica should apologize for her own action. He apologizes for allowing so much time to pass before reaching out. I also apologized that it had to come to this. However, having time to review everything and how ?? it didn't have urgency that my belongs were violated and destroyed. My sister was late for her job, and I still have no clue what's missing, broken, destroyed, memories lost, and the lack of respect and understanding for me being out of town and paying others to be reliable and trustworthy. That memories can't be replaced. Ty should not have to come back from vacation to deal with something that a manager could have handled better and not let it escalate. No understanding or remorse from the manager who could help sell you a unit and go above and beyond to make sure those customers were taken care of.. but my mom's memories were not worth compassion or respect while I'm grieving losing her. I pray that you don't have to deal with the lack of concern beyond that mighty dollar. God bless you ... Read more

Godly B. - 1 July 2025

Recognition for Outstanding Service I just wanted to take a moment to give Veronica the recognition she truly deserves for her exceptional service. I've had my unit for over three years, and throughout that time, any issue or concern I’ve brought up, Veronica has handled with care and urgency. Even when the matter may not have directly fallen under her responsibilities, she always made me feel as though it was her top priority. She ensures I have all the relevant information and follows through until the issue is fully resolved. Her commitment to service and customer care is truly commendable. ... Read more

Melangee B. - 27 June 2025

The manager Veronica is AMAZING. She goes above and beyond when it comes to customer service. I can honestly say it was a pleasure working with her. When you go to the store, she is most definitely the person you want to work with. Her kindness truly made my day. ... Read more

Ashley K. - 27 June 2025

Absolutely outstanding customer service from Ms. Becky, Veronica, and Lulu! They went above and beyond—literally walking and showing the different size options so I got the best value for my money. Their helpfulness with the App was matched only by their genuine smiles. ... Read more

Ms D. - 2 May 2025

Very janky people working here. You will pay for your first month and after that they’ll try to find any reason to get more money out of you. They called and said I had littered which was a complete lie. A week later called and said I owe them money which doesn’t even make sense. I just got the unit a week ago. They never answer the phone. The property has homeless people sleeping next to units and wondering around by units. ... Read more

Ken B. - 7 March 2025

Lulu at Public Storage is amazing! She greeted me with a big smile and was super friendly. She helped me figure out exactly what I needed and made the whole process really easy. She knows her stuff and answered all my questions without making me feel rushed. I felt really comfortable leaving my stuff there because of how professional and caring Lulu was. If you need a storage place ask for Lulu. ... Read more

Dylan C. - 24 February 2025

I would like to recognize and give kudos to Lu Lu for the outstanding customer service that she provided. She was very helpful and knowledgeable about the storage rental process. She was there, on site, to answer any questions or address any issues that I had. Thank you Lu Lu! ... Read more

Kaleb H. - 28 January 2025

Don’t rent here. I pulled up to get some belongings from my unit and some other customers told me that no one can get in because none of the pin pads work. None of the lights are on, pin pads don’t work and there are no stairs to the upstairs units. SO, the attached photos reflect just that. There is NEVER anyone in their office, the elevator always smells rancid, and there is no way to speak to an actual person. A mess. Simply a mess. 0/10 would not recommend and whoever runs this shack should reconsider customer service or business. Edit/update: After further consideration since the manager of the facility reached out to me so promptly to rectify the situation and to update me on the status of the property, I have changed my review to 5 stars. ... Read more

Delecian - 18 January 2025

I had a horrible experience. Theft, Roaches, Price increases… etc. I had 2 units (1 exterior / 1 interior) for approximately 2 years. I got the storage units because I had gotten laid off back to back; and it made sense for me to store my items once I got back on my feet. It was a struggle financially for some time; so I was running about 2 weeks behind with payments for a few months. As such, management cut my personal locks off and placed their own. I was no longer located in the area and also didn’t have a vehicle. So once I got my account back on track, for about a year either they would call me or I would call in to reconfirm that their locks would remain on my units so that at no time they would be unsecured. I actually offered to purchase locks through them and have them mail the keys; and they advised that they would just keep their locks on my unit. My mistake was trusting the staff; because if they were the only people with access to my units, I can’t think any other way that items would go missing when I came to move out in Oct 2024. (Specifically, a 24inch curved monitor, a 24 inch flat screen TV and a mini refrigerator.) When I called the office to advise items were missing; there was no sympathy or apology offered. The rep was quite rude and told me to file an insurance claim, police report and I’d have to talk to the district manager. Something about the way she spoke to me made me very suspicious to be honest. At the time, I just didn’t want to believe that staff would’ve stolen from me; but again… I can’t see any other way my items would’ve gone missing if they were the only ones with access to my units. I filed a report with Irving PD and an insurance claim. It took TWO WEEKS for the insurance company to even respond to my claim; which is now in process - so we will see how that goes. The police officer advised me that I may have to take them to court to be reimbursed for my losses if they deny my claim… and considering how much I was paying monthly; I am prepared to do just that. Because at the very least, my items should’ve been safe under their watch. Let me also add, my rates were raised about every 6 months. I started off paying $168 & $170/mth for the 2 units. At the time of move out, I was paying $349/$290. Trying to get someone on the phone to try and negotiate the prices was a nightmare and the District Manager was not the best to work with. I had to call the corporate office in order to get him to return my call. Lastly, I had the foresight to move everything from the storage units into my garage so I could go through everything. The amount of dead bugs and roaches was traumatizing to see. I expected some things in the outside until, but the same applied to things that were in the inside unit. There were bugs crawling on things; it was absolutely disgusting. I had to throw out quite a few things; clothing in particular. When I arrived at my units to move out, I actually thought that the movers had left things in disarray; but after speaking to them and showing photos - it became clear that my units had been rifled through; and things were thrown around. So I would never ever recommend this public storage location. The area that it’s in is also not a good area; so buyer beware. ... Read more

88 L. - 9 December 2024

About this facility

Located at 3430 West Walnut Hill Lane in Irving, TX, this Public Storage facility offers a wide range of storage options, including small, medium, and large units. The climate-controlled units are an excellent choice for protecting sensitive items from the hot Texas summers, while features like indoor access and elevators make multi-level storage convenient and user-friendly. Whether you're storing personal items during a move or looking for extra space for your business inventory, this location has you covered.

This facility stands out with amenities such as drive-up access, which allows for easy loading and unloading, and 24-hour access, giving you the flexibility to retrieve your belongings whenever you need them. Security is a priority with security cameras monitoring the property and an onsite manager ensuring an additional layer of oversight. For added convenience, this facility also supports contactless renting and online payment options.

With its combination of modern features, including keyless unit access, and practical offerings like parking and moving supplies available for purchase, this Public Storage facility provides an ideal solution for residents and businesses in Irving needing secure and accessible storage.