Public Storage - 5920 West Plano Pkwy, Plano, TX 75093

4.8/5 - 448 Reviews
Location:
5920 West Plano Pkwy, Plano, TX 75093
Office hours:
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat-Sun: 9:30 a.m. - 5 p.m.

Public Storage - 5920 West Plano Pkwy, Plano, TX 75093

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • Drive-Up Access

    Drive directly up to your unit for easy loading and unloading

    Not sure which size you need? Check our size guide to find the perfect fit.
    7.5x10 Self Storage 75 Sq. Ft.
    Climate-Controlled Swing
    $97/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Swing First Floor Access
    $102/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator Swing
    $91 - $106/mo
    5x7.5 Self Storage 38 Sq. Ft.
    Climate-Controlled Elevator Swing First Floor Access
    $91/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator Swing
    $67 - $81/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Swing
    $67/mo
    3x3 Self Storage 9 Sq. Ft.
    Climate-Controlled Locker Elevator Swing
    $14/mo
    10x12.5 Self Storage 125 Sq. Ft.
    Climate-Controlled Roll-Up
    $157/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Swing First Floor Access
    $170/mo
    10x10 Self Storage 100 Sq. Ft.
    Roll-Up Drive-up Access First Floor Access Outdoor Access
    $167/mo
    12x20 Vehicle 240 Sq. Ft.
    Car Storage Drive-up Access Outdoor Access Parking
    $220/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Roll-Up Drive-up Access Outdoor Access Parking
    $250/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Drive-up Access Outdoor Access Parking
    $235/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Roll-Up
    $230/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • First Floor Access
    • Multi-Level Storage
    • Online Payment
    • RV Storage

    Customer reviews

    4.8/5
    Average rating
    448
    Number of reviews

    Read some helpful reviews of Public Storage, shared by real renters with genuine experiences and honest opinions.

    TLDR These people are unwilling to interact with their customers in a positive manner. They routinely hang up on people and don’t call people back. Being asked to do their job or basic clerical work to ensure things are properly run will result in getting an earful from them or hung up on. If you call them on their BS over the phone, they will just hang up on you. I had to threaten police involvement for them to make a reasonable action. These people have been incredibly rude and condescending every time I’ve spoken with them. A few months ago, I unfortunately had some financial problems and regrettably went delinquent on my payment. It didn’t help that they also jacked my rate up around that time. I understand the consequences are that my items went to auction, but before they went to auction, I called and Tried to ensure they had accurate details in case they still required payment after and had to hand things off to collections. Last thing I want is something affecting my credit because I never received some mail.. I had to repeatedly call because the older man who answered kept hanging up on me. I have explained that in case my items went to collection and I still owed anything that I wanted to make sure they had the Proper address on file for a collections letter. The guy said, “just pay your damn balance,” And hung up. I did not have the money despite working constantly on Uber To barely be able to afford auto insurance, gas, and my Barr essentials. I just wanted to make sure my credit didn’t get all jacked up in case a collections letter was sent to the wrong address. I had to call this guy three more times for him to finally do his job and as it turns out, they had outdated information. This guy wasn’t the only one who was argumentative and combative when I simply wanted to get information. There was a separate instance after the first nonpayment when I had successfully use my public storage app to access the facility. I was clearly on camera using my app and able to access said facility. No one was right behind me and I didn’t follow anybody in. I went to my unit, which didn’t have a lock on it and I was able to grab a couple of my things that I was trying to sell to literally pay for this unit. When I tried to leave, my app didn’t work all of a sudden. I went inside to ask for assistance since I had to get to work, and after providing my information, she said there was no possible way I could’ve gotten inside without breaking in. I again explained that the app worked to get in, but didn’t work to get out. I said the exact time I had arrived and that she could easily check the security cameras and verify it. She refused to be reasonable and just do her dang job. . She called someone about her and instead of having them review security footage, she was immediately making it sound like I had broken in like a criminal. Only after threatening to call the cops to get this matter sorted did her boss finally tell her to let me leave. I don’t like to involve police, but considering I was heading to work that day and I had scheduled meet ups to sell my things, she was going to cost me money. ... Read more
    Joshua K. - 18 September 2025
    Brandi, was so great to work with. Very friendly and very helpful. I leased two units with her in the past month. She went over and above in helping me. She is what customer service is all about. Can’t find many people as great as Brandi anymore. Kevin ... Read more
    Kevin - 1 September 2025
    Ted E. - 29 August 2025
    Megan E. - 24 August 2025
    Five Stars for Brittni! I’m usually disappointed with my experiences at Public Storage, but Brittni completely changed that. From the moment I walked in, she was incredibly friendly, helpful, and genuinely kind. She made me feel heard and supported right away. Brittni went above and beyond to answer all my questions and resolve my concerns with such a positive attitude. It’s rare to come across someone who truly takes pride in providing excellent customer service, and it really showed. Public Storage is lucky to have her—she turned what I expected to be a stressful visit into a smooth and uplifting one. Thank you, Brittni! ... Read more
    Brooke K. - 4 August 2025
    ?????????? Location: Public Storage – 5920 W Plano Pkwy, Plano, TX 75093 Employee: Brittni I had a great experience at this location, and it’s all thanks to Brittni. She was professional, personable, and really knew her stuff. What I thought would be a quick visit turned into over an hour — not because of delays, but because she made the process enjoyable, clear, and smooth. And she's a great listener she allowed me to tell half my life story ( like episode 1 of your favorite podcast). Brittni explained everything in detail, answered every question with patience, and kept a great vibe the whole time. She was helpful, energetic, and truly made the process stress-free for me. To the management team: Brittni deserves major recognition — raise, promotion, whatever you’ve got available. She went above and beyond and definitely represents Public Storage in the best way. Thanks again, Brittni — you made this a five-star experience. ?? My name is Onesimus Leon James Moore, and I approve this message. ... Read more
    Onesimus M. - 19 July 2025
    ?????????? If Bryce isn’t running Public Storage, he should be. Stopped by today to deal with what I thought would be a quick “in-and-out” storage situation… 3 hours, one existential crisis, and a near meltdown later — I would’ve lost my sanity if it weren’t for Bryce. This man deserves a cape. Or at least a golden clipboard. Friendly, fast, and funny, Bryce handled everything like a storage wizard with Jedi-level patience. He didn’t just answer my questions — he predicted them, like some kind of space-rental psychic. The dude practically read my mind and my lease. He walked me through the process, showed me the unit (which was somehow cleaner than my actual apartment), and didn’t even flinch when I asked him whether I could store “approximately 14 half-assembled IKEA chairs and one inflatable dinosaur.” (Answer: yes. Probably.) Bottom line: If you’re in Plano and need storage, go see Bryce. Your stuff will be in good hands — and you’ll walk out feeling like you just made a new friend who knows a suspicious amount about padlocks. Thanks again, Bryce. You made a stressful day feel like a sitcom episode — in the best way. ... Read more
    Vikram P. - 20 June 2025
    A little late with this review but must say that Misty is awesome! I had a miscalculation with the storage size I needed and Misty was great with helping me get the right size. She made the transition as seamless as one could possible imagine. Thank you so much for all you help Misty!! ... Read more
    Wendy S. - 16 February 2025
    Missy was the best person to meet me on my visit today. I went in to see two units in person since I am more of a visual person. Missy asked my needs and took me to see both units. She helped me decide with unit would be best for my needs. She listened to my issues and provided the information. It was such a great visit. I am booking my unit online and she was still just as friendly. Thank you. ... Read more
    Theresa R. - 14 February 2025
    Misty greeted me at the door quickly and proceeded to make my experience very pleasant. It should be simple and she made it just that. I was in and out in about 5 minutes. I always use this Company.... ... Read more
    Saul G. - 9 February 2025
    Misty was so helpful in getting me a unit so I could consolidate my storage. She works super hard to make sure everything is clean and working on the property inside and outside of the storages. The bathrooms are spotless for customers. She made it easy to get the account set up for the new unit. I highly recommend this property for ease of moving in and safety. Ask for Misty - she is the best! ... Read more
    Susan C. - 30 January 2025
    The spaces are pretty clean. Misty was very helpful and friendly throughout my rental months. I had to move out because my rent went from $89 to $172 that was just too crazy of a price for an 5x10 space. I give them 2 ??to public storage, but I give ????? to Misty. ... Read more
    Kenny M. - 26 December 2024

    About this facility

    Located at 5920 West Plano Pkwy in Plano, TX, this Public Storage facility offers storage units in a variety of sizes, including small, medium, and large options. With climate-controlled units, this facility is well-suited to protect sensitive items against the fluctuating Texas heat, ensuring your belongings remain in excellent condition year-round.

    This facility is equipped with convenient features like drive-up access, indoor storage, and elevators, making it easy to load and unload items regardless of the unit's location. For added peace of mind, the property includes security cameras, a gated entry for controlled access, and an onsite manager to assist with any concerns. The availability of parking and RV storage makes it a great choice for vehicle and recreational storage needs.

    With contactless renting options, online payment acceptance, and moving supplies available for purchase onsite, this facility is well-suited for those seeking flexible and secure storage solutions in Plano. Ideal for residents looking for a reliable space to store belongings during moves, renovations, or decluttering.

    Price comparison

    See how this facility's unit prices compare to others in Plano, broken down by size.

    Small $76/mo
    Location minimum Location maximum
    $10/mo $438/mo
    Medium $165/mo
    Location minimum Location maximum
    $32/mo $345/mo
    Large $234/mo
    Location minimum Location maximum
    $25/mo $1500/mo

    Location & walkability

    This storage facility is in an area with moderate walkability and some public transit options. A personal vehicle may be needed for certain trips.

    24

    out of 100

    Walk Score

    Car-Dependent

    Almost all errands require a car

    25

    out of 100

    Transit Score

    Some Transit

    A few nearby public transportation options

    31

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 24, Transit Score®: 25, Bike Score®: 31

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Mobil

      Services 0.29 miles

    • Plano @ Horizon - W - MB

      Transportation 0.31 miles

    • Plano @ Horizon - E - NS

      Transportation 0.41 miles

    • Dallas N Tollway @ Rosemeade - S - FS

      Transportation 0.48 miles

    • Ewing Subaru of Plano

      Shopping 0.5 miles

    • Haverwood @ Pear Ridge - W - FS

      Transportation 0.55 miles

    • Haverwood @ Pear Ridge - E - NS

      Transportation 0.56 miles

    • MINI of Plano (South)

      Shopping 0.58 miles

    • Genghi's Grill

      Food & Drinks 0.66 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 5920 West Plano Pkwy is accessible during regular access hours, typically Mon-Fri: 9:30 a.m. - 6 p.m., Sat-Sun: 9:30 a.m. - 5 p.m. Office hours and gate access times may differ, so it’s a good idea to check the facility’s posted schedule before your visit.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Public Storage - 5920 West Plano Pkwy, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 5920 West Plano Pkwy for specific restrictions and recommendations.

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