Extra Space Storage - 5202 West Broad Street, Richmond, VA 23230

4.8/5 - 949 Reviews
Location:
5202 West Broad Street, Richmond, VA 23230
Office hours:
24/7 ACCESS
  • Mon-Fri: 9:30 a.m. - 6 p.m.
  • Sat: 9 a.m. - 5:30 p.m.
24/7 ACCESS

Extra Space Storage - 5202 West Broad Street, Richmond, VA 23230

  • Climate-Controlled

    Protect belongings from temperature changes and humidity

  • Indoor

    Units are located indoors for added protection and convenience

  • 24 hour access

    Access your unit any time, day or night, when available

    Not sure which size you need? Check our size guide to find the perfect fit.
    15x5 Self Storage 75 Sq. Ft.
    Climate-Controlled
    $209/mo
    10x7 Self Storage 70 Sq. Ft.
    Climate-Controlled
    $208/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $148/mo
    10x5 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $87/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled
    $209/mo
    5x15 Self Storage 75 Sq. Ft.
    $124/mo
    5x15 Self Storage 75 Sq. Ft.
    Climate-Controlled Elevator
    $121/mo
    5x14 Self Storage 70 Sq. Ft.
    Climate-Controlled
    $208/mo
    5x14 Self Storage 70 Sq. Ft.
    Climate-Controlled Elevator
    $113/mo
    5x12 Self Storage 60 Sq. Ft.
    $114/mo
    5x11 Self Storage 55 Sq. Ft.
    Climate-Controlled
    $261/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled
    $148/mo
    5x10 Self Storage 50 Sq. Ft.
    $95/mo
    5x10 Self Storage 50 Sq. Ft.
    Climate-Controlled Elevator
    $87/mo
    5x8 Self Storage 40 Sq. Ft.
    $95/mo
    5x7 Self Storage 35 Sq. Ft.
    Climate-Controlled Elevator
    $87/mo
    5x7 Self Storage 35 Sq. Ft.
    $81/mo
    5x6 Self Storage 30 Sq. Ft.
    Climate-Controlled
    $79 - $139/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled Elevator
    $79/mo
    5x5 Self Storage 25 Sq. Ft.
    Climate-Controlled
    $79/mo
    5x5 Self Storage 25 Sq. Ft.
    $63/mo
    5x4 Self Storage 20 Sq. Ft.
    Climate-Controlled Elevator
    $65/mo
    5x4 Self Storage 20 Sq. Ft.
    $53/mo
    4x7 Self Storage 28 Sq. Ft.
    $64/mo
    15x10 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $164/mo
    10x18 Self Storage 180 Sq. Ft.
    Climate-Controlled
    $258/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled
    $247/mo
    10x15 Self Storage 150 Sq. Ft.
    $235 - $247/mo
    10x15 Self Storage 150 Sq. Ft.
    Climate-Controlled Elevator
    $164/mo
    10x14 Self Storage 140 Sq. Ft.
    Climate-Controlled
    $244/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled
    $209/mo
    10x10 Self Storage 100 Sq. Ft.
    $169/mo
    10x10 Self Storage 100 Sq. Ft.
    Climate-Controlled Elevator
    $164/mo
    20x30 Self Storage 600 Sq. Ft.
    $821/mo
    20x24 Self Storage 480 Sq. Ft.
    $690/mo
    20x20 Self Storage 400 Sq. Ft.
    $626/mo
    20x10 Self Storage 200 Sq. Ft.
    $255/mo
    10x40 Self Storage 400 Sq. Ft.
    $437/mo
    10x30 Self Storage 300 Sq. Ft.
    Climate-Controlled
    $573/mo
    10x30 Self Storage 300 Sq. Ft.
    $504/mo
    10x30 Vehicle 300 Sq. Ft.
    Drive-up Access Parking RV Storage
    $504/mo
    10x25 Self Storage 250 Sq. Ft.
    Climate-Controlled
    $477/mo
    10x24 Vehicle 240 Sq. Ft.
    Car Storage Drive-up Access Parking
    $404/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled
    $258/mo
    10x20 Self Storage 200 Sq. Ft.
    Climate-Controlled Elevator
    $258/mo
    10x20 Vehicle 200 Sq. Ft.
    Car Storage Drive-up Access Parking
    $255/mo
    10x20 Self Storage 200 Sq. Ft.
    $255/mo
    No units are currently available.

    Amenities & features

    • Climate-Controlled
    • Indoor
    • 24 hour access
    • Drive-Up Access
    • Retail Available
    • Onsite Manager
    • Contactless Renting
    • Security Camera
    • Gate
    • Parking
    • Credit Cards Accepted
    • Elevators
    • Online Payment
    • RV Storage

    Customer reviews

    4.8/5
    Average rating
    949
    Number of reviews

    Read some helpful reviews of Extra Space Storage, shared by real renters with genuine experiences and honest opinions.

    Elevators are REPEATEDLY broken for days at a time. Roaches, people living there, no carts available, and the prices have skyrocketed since we signed on. Bait and switch and poor quality. Edited to add to the response from Extra Space: Yes, I have called them about the issues, manager never called back. I contacted the main number for the extra space website and was assured a call back in 48 hours. Received no call. So giving me the phone number is call is pointless. You owe me the money you hiked up on the back monthly fees with no notice, some kind of compensation for not being able to access my belongings on a regular basis and having to clean EVERYTHING we move out of there for roaches, not to mention people living in the units. It’s unsanitary. ... Read more
    Nikki S. - 11 June 2026
    After 3 months in the unit you’ll get a notice that the price is doubling. The gate always stays open, so there isn’t much added security. I’m also fairly certain there are people living in a couple of the units which is unsettling. ... Read more
    Adrianna H. - 19 January 2026
    This place is infested with rats. I stored items with Extra Space only to open the door and find rat droppings everywhere. Based on my recent conversations with management, they are well aware of the problem and have not taken adequate steps to get rid of the rats. And, they are refusing to replace any of my items that were destroyed due to the rats. I had to throw out rugs, mattresses, chairs. DO NOT STORE ITEMS HERE. Management says some people store food and it attracts rats but I didn't see an adequate number of traps or poison to get rid of the rats. Management knows there's a problem but lie to potential renters and tell them everything is clean and orderly. BEWARE. I wrote a letter to senior managers and I've called. But, they ignore me. Just awful customer service. ... Read more
    JILL P. - 14 January 2026
    I’m either moving storage units or I’m getting a fat refund. There is blood splatter all over my storage unit and there are addicts living in their unit across from mine. Not to mention the gate to get in is always open and never closed for extra security. I dont feel safe having my belongings sold here. Clearly this extra space storage is not being monitored. We were even told no living in the unit. Stay far away from Extra Space Storage on 5202 W Broad Street. I’m worried not only about the safety of our things but how I even have to worry about our health. I’m appalled. ... Read more
    Hayden L. - 28 December 2025
    Mice or rats? Also spiders, LOTS of spiders. I’d visit my storage unit here and there to grab something and immediately noticed there was a spider problem. The unit was outdoors (although I was paying for a “climate controlled unit” which it was not, but that is half my fault for not saying something but they should not have been charging me for a climate controlled unit if it was not). Anyway, I figured that bugs weren’t too out of the ordinary for an outdoor unit. It wasn’t until I moved out that realized that anything with stuffing was destroyed and there was rodent urine and feces all over the place. If the fabric pumpkins weren’t eaten, they still would’ve been unsalvageable because they were covered in urine. According to their website, they are supposed to treat for pests and rodents, so maybe I just got unlucky. Or maybe they just weren’t doing what they said they were doing. ... Read more
    Abby - 28 September 2025
    There was only one person at the time on service and they were helping others so I had to step outside in the heat and wait. The customer service was ok. Not as friendly or accommodating as other extra spaces. I was told to download the app for my access code to get through the gate and into the building. When I was having trouble she FINALLY decided to write the code down. Also I wasn’t walked over to the unit or shown how to use the lock. I had to figure that out and was told” that building right there on the second floor”. Does this one have different customer service or policies? I’ve rented many storage units so I figured it out but if you’re a newbie this might be challenging. ... Read more
    Mia S. - 26 September 2025
    I had the pleasure of working with Shawanda Henry who was fast, kind, and efficient. I was in a rush to get my few items in storage and she made she I made my timeline for the day. I just moved to Virginia and had a lot to do. Great service. ... Read more
    Cessely M. - 15 September 2025
    Steve D. - 26 August 2025
    Diana - 9 August 2025
    Don't be fooled by the current 4.9 star review. My experience was the exact opposite. My unit was completely rat infested, requiring removal and deep cleaning of all items, with several items completely ruined. There are gaps in unit walls that allow rats to move freely from unit to unit. I did not have any food in my unit, rather there was evidence of rats using my items for nesting. I called to notify of possible infestation months ago and no follow up or action was taken. Typical bait and switch on pricing. I started my lease one year ago at approx. $50/mo and by the end, 12 months later, I was being charged approx. $150/mo. Good riddance! ... Read more
    Andrew R. - 5 August 2025
    Raul G. - 17 June 2025
    What kind of company signs a storage agreement with you in January for $117 per month and within 2 months sends a non-descript card in the mail notifying you that they will be raising the rent to $197 per month. THAT IS A 68% INCREASE WITHIN 4 MONTHS. While I am sure that they think I will take the easy route and just pay the additional monthly fees, they would be incorrect. I will get my things out of there. I will not be beholden to crooks. ... Read more
    Robin J. - 21 April 2025
    J T. - 17 March 2025
    Caroline N. - 11 January 2025
    I will never be back. They raised the cost of our unit 60% after the first 3 months and said it was due to seasonal increased costs, taxes, real estate value. I got them to decrease it again slightly but all of our forecasting was wrong because of this ridiculous cost increase. If you rent here read the fine print and lock in a rate for a set amount of time. ... Read more
    Scott Z. - 3 December 2024
    The staff here is super helpful and easy to work with. A lot of the items in my storage had some mold after sitting for a while but I guess that's expected with outside units. The only big issue I had was there were some rat droppings on a lot of my boxes and there was fur and urine inside a few boxes as well. Not a huge amount, but enough for me to have to throw away a bunch of items. Wish this wasn't the case but with outside non-temp controlled units, this is something to consider. ... Read more
    Kam K. - 7 November 2024
    5 stars for a great experience with Shalawnda who helped me transfer my overpriced larger unit (recently increased in price from $106 to $186 after 5 payments) to a smaller, perfectly sized unit. She was personable, funny, kind, efficient and real. 1-star for the intentionally tiny paper postcard sent in June notifying of the price increase. This is an incredibly deceitful practice by a public company with profits of $800M annually. I am signed up for electronic communication, but was not notified by email for the price increase. They sent a 5" postcard notifying me of the price increase - one that can easily get lost in the mail. ... Read more
    Channing - 18 October 2024

    About this facility

    Located on West Broad Street in Richmond, VA, this Extra Space Storage facility offers small, medium, and large units designed to meet a variety of storage needs. With climate-controlled units, your belongings are well-protected from the region's humid summers and chilly winters, making it ideal for delicate items like furniture, electronics, or documents. The facility also features indoor access, complemented by an elevator, ensuring convenience even when accessing units on upper floors.

    For those needing quick access, this facility offers drive-up access, allowing you to load or unload directly from your vehicle. Parking and RV storage options are also available, catering to those with larger storage needs or recreational vehicles. The property is equipped with security cameras, a gated entry, and an onsite manager for added peace of mind. The option for 24-hour access further ensures that you can get to your items whenever you need them.

    This facility also features modern conveniences like contactless renting and online payment, making the storage process simple and efficient. A retail section with moving supplies is available on-site to streamline your move. With its prime location and diverse amenities, this Extra Space Storage facility is an excellent option for local residents, businesses, or those in transition.

    Price comparison

    See how this facility's unit prices compare to others in Richmond, broken down by size.

    Small $120/mo
    Location minimum Location maximum
    $30/mo $261/mo
    Medium $206/mo
    Location minimum Location maximum
    $43/mo $420/mo
    Large $451/mo
    Location minimum Location maximum
    $95/mo $1563/mo

    Location & walkability

    This storage facility is in a highly accessible area with excellent walkability and public transit options.

    70

    out of 100

    Walk Score

    Very Walkable

    Most errands can be accomplished on foot

    48

    out of 100

    Bike Score

    Somewhat Bikeable

    Minimal bike infrastructure

    Walk Score®: 70, Bike Score®: 48

    Neighborhood highlights

    Located near shopping, car wash stations, and other local conveniences, this storage facility helps you make the most of every visit.

    • Chase

      Services 0.05 miles

    • Extra Billy's

      Food & Drinks 0.05 miles

    • Willow Lawn Pulse Stop

      Transportation 0.06 miles

    • Chipotle

      Food & Drinks 0.07 miles

    • Meineke

      Services 0.08 miles

    • CVS Pharmacy

      Services 0.08 miles

    • BetterMed

      Services 0.08 miles

    • CVS Pharmacy

      Shopping 0.08 miles

    • Firehouse Subs

      Food & Drinks 0.09 miles

    Frequently Asked Questions

    The right storage unit size depends on what you plan to store and how much space you need to move around your items.

    5x5 or 5x10 units are great for smaller loads, such as chairs, lamps, small furniture pieces, boxes, books, and documents.

    10x10 or 10x15 units work well for larger furniture, bicycles, appliances, and the contents of a small apartment.

    10x20 or 10x30 units can typically fit the contents of a three-bedroom home, including large furniture and multiple appliances.

    If you’re unsure which size is best, a unit size calculator can help estimate the right fit based on the items you’re planning to store – helping you avoid paying for more space than you need.

    Climate-controlled storage units maintain consistent temperature and humidity levels, helping protect items from damage caused by heat, cold, or excess moisture.

    You may want climate control if you’re storing items that can be sensitive to temperature changes, such as furniture, clothing, appliances, paperwork, photographs, artwork, electronics, or wood and leather goods. These units are especially useful for long-term storage or in areas with hot summers, cold winters, or high humidity.

    If you’re storing durable items like tools or outdoor gear, a standard unit may be sufficient. When in doubt, climate control offers added protection and peace of mind.

    The facility at 5202 West Broad Street offers 24/7 access, allowing you to visit your unit at your convenience.

    To open your storage unit door, start by unlocking it, whether it uses a traditional padlock or a Bluetooth-enabled smart lock. Once unlocked, grab the bottom handle and lift or pull up the roll-up door until it’s fully open.

    If you’re using the unit for the first time, make sure the lock is properly removed before opening the door to avoid damage.

    Security helps protect your belongings while they’re in storage and gives you peace of mind between visits. Many self storage facilities use a combination of features such as video surveillance, gated access, on-site management, and well-lit premises to help deter unauthorized access.

    At Extra Space Storage - 5202 West Broad Street, available security amenities may include Security Camera, Gate, Onsite Manager, designed to help keep your items protected.

    Yes, most standard vehicles can be stored in self storage units. A 10x20 unit typically provides enough space for a car, while outdoor or designated parking areas may be available for larger vehicles.

    For safety reasons, most self storage facilities restrict certain items. These commonly include:

    • Hazardous, flammable, or toxic materials
    • Perishable food
    • Live plants or animals
    • Cash, firearms, or irreplaceable valuables

    Always check with the facility at 5202 West Broad Street for specific restrictions and recommendations.

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